The supplied reviews show recurring concerns about product durability—especially broken clasps, plating loss and stones falling out—and multiple reports of watch faults. Many customers describe unsatisfactory after-sales handling, including requests to pay price differences, vouchers instead of refunds, slow returns processing and limited repair options. Communication and delivery updates are commonly cited as poor or unresponsive, which has amplified dissatisfaction. A minority of shoppers praise helpful individual staff and positive purchases. Consumers should keep proof of purchase, check warranty and returns policies before buying, and consider purchasing where local store support is available if aftercare is important.
Examples from available reviews (Oct 2017 – Feb 2026).
The watch developed faults and Swarovski refused to offer a refund.
“All sparkle and no quality”
Outstanding in-store service from Wojciech prompted continued customer loyalty.
“he is the reason why we have been shopping with yourselves for so long”
Gold plating flaked off and the chain turned out to be plastic.
“all the gold plating had flaked off the 'chain'.”
Clasp broke and the repair process was slow, confusing and unresolved.
“they just keep saying the warehouse is yet to confirm receipt”
Many reviews report poor in-store and after-sales handling: refused refunds, limited repair options and unsatisfactory warranty resolutions.
Shoppers frequently say products did not match their price: complaints about plating loss, missing stones, and being asked to pay differences or accept vouchers.
Users report problems with ordering and cancellations, inconsistent gift wrapping and delivery timing; a few positive dispatch experiences noted.
Numerous accounts describe faulty clasps, plating flaking, stones or crystals falling out and watch defects across jewellery and timepieces.
Multiple reviewers describe unresponsive customer service, missing replies, delayed returns acknowledgement and poor delivery updates.
Most reviewers report dissatisfaction driven by quality and support issues, though isolated reviews praise individual staff and products.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: February 2026
Ring plating deteriorated after three years and other items showed similar wear.
“We know swarowski is not top mark and ist only plates”
Bracelet lost a stone and the purchase felt not worth the price.
“I purchased a bracelet the stone came out I spent 229.00.”
Watch discoloured after a few weeks and warranty covered only crystals.
“after only 3 weeks—and just 4 wears—the back has already faded and changed colors.”
Website stock error and gift wrap was minimal and required repacking.
“I had to request tissue paper, which was provided, and then had to repack it myself.”
Product listed as returnable but customer service denied the return, confusing policy.
“it stated that the item was returnable for 30 days”
Watches sent for battery replacement remained unrepaired for many months.
“You will pay hundreds of dollars and they are disposable.”
Watch sent for a simple service faced long delays and poor communication.
“They said it would have to be sent away.”
Jewellery fades and loses shine quickly, reviewer strongly dissatisfied.
“All their jewelry starts to fade out like all of them from rings to necklace earrings.”
Express delivery failed and customer service wait times were excessive.
“According to UPs they never picked up for delivery”
Ordered Christmas gifts did not arrive and customer service was ineffectual.
“The products I paid for have not arrived; they were Christmas gifts.”
Order delayed and delivery dates repeatedly changed, causing non-receipt.
“Not despatched yet 10 working days since placing the order”
Store overcharged and customer service refused to process a refund.
“Poor customer service, overcharged and refused to refund”
Sold a faulty bracelet that broke on first wear and staff refused help.
“I was sold a faulty bracelet”
Assistant manager Bryony provided excellent customer service in Derby.
“Best customer service ever by the assistant manager Bryony in derby”
Online item much smaller than pictured and delivered after Christmas.
“the actual item I have got is small, I mean SMALL”
Item not delivered and told it was returned due to a warehouse error.
“your package has been sent back to use due to a warehouse error”
Jewellery described as beautiful and well made.
“Beautiful well made jewellery.”
Reviewer compliments the beauty and exquisiteness of the jewellery.
“They are beautiful as well as yours, but yours are exquisite”
Bracelet broke twice and store/customer service refused proper warranty support.
“Purchased a £90 bracelet and within 2 months it had broken.”
Polite, friendly and professional staff made buying enjoyable in Norwich.
“Such polite friendly staff in the Chapelfield store in Norwich not pushy very professional and made buying fun”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Swarovski is an Austrian company founded in the late 19th century and known for precision-cut crystal products, including jewellery, watches, figurines and accessories. The brand operates a global retail network of physical stores and an online shop, and is commonly searched for by consumers looking for crystal jewellery, gift items and decorative pieces. People researching Swarovski reviews typically compare product durability, after-sales support, warranty and delivery experience alongside product appearance and price.