Reviews for Suit Direct reveal a clear pattern: in-store customers frequently report positive, attentive service and well-fitting suits, while many online customers report problems with delivery, refunds and customer service responsiveness. Product quality is generally praised by those who purchase in branch, but there are isolated reports of poor stitching, incorrect sizing and damaged items on arrival. If you prefer certainty on fit and tailoring, consider visiting a local store to try items on and use staff guidance. If ordering online, keep careful records of delivery tracking and be prepared for potential delays when seeking refunds or answers from customer support.
Examples from available reviews (Nov 2021 – Feb 2026).
Louise provided exceptional, personalised service and perfect suit alterations.
“Her customer service was second to none”
Returns process failed and customer service refused to explain partial refund.
“Their returns portal does not work”
Order was delayed and customer service was poor; suit arrived damaged.
“it looked like it had been kicked across a few football fields”
Website prevents order changes and returns process left refund unresolved.
“Do NOT order online.”
Reviews show a split: many customers praise helpful, knowledgeable in-store staff; others report indifferent, inattentive or rude service experiences.
Some customers describe good value or satisfaction with fit; a larger group report being out of pocket because of delivery, refund or lost-parcel disputes.
A small number of reviewers report digital issues: a non-working returns portal and a website that prevents order amendments or cancellations.
Most in-store purchasers report good fit and quality; a minority describe poor stitching, incorrect sizing or items damaged on delivery.
Many reviewers criticise slow or absent replies about deliveries and refunds; several store staff are, however, described as clear and helpful.
Overall sentiment is mixed: strong positive in-store experiences contrast with recurring online complaints about delivery, refunds and customer support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Nick provided polite, helpful, and accurate sizing and style advice.
“Polite and extremely helpful”
Chris gave calm, attentive advice and excellent customer service.
“Chris from the East Midlands designer outlet branch was amazing!!”
Courier issues and slow, unhelpful communication left order unresolved.
“delivery and customer service appalling”
Store refused refund after learning waistcoat had been tried on at home.
“denied me the refund because I told them in confidence that I wore the waistcoat at home one time to “try on”.”
Company claims not to have received return despite portal showing it returned.
“Company claiming they have not received my return despite their own portal stating it's returned.”
Saleswoman Jane provided compassionate, pressure-free support for a wedding tuxedo purchase.
“She made this very overwhelming day magical.”
Max provided excellent service and helped achieve a well-fitted suit.
“Excellent customer service.”
Customer service refused to accept a return because portal was not used.
“They will not honour the return because I did not use the returns portal !!”
I returned shoes and received less refund, losing €45.
“Lost 45 (forty five!!!) eur on returning shoes.”
Company refused a legitimate return and accused the customer falsely.
“SCAM Company, that makes the consumer out to be a liar.”
Received a partial refund and was wrongly accused of stealing.
“I received a partial refund with an email accusing me of stealing an item.”
Branch staff provided attentive, expert service for a custom-fit suit.
“Mr. Rubel, in particular, was exceptional.”
Staff member Ali provided excellent, unrushed customer service.
“Excellent service by Ali”
One item was wrong and the company has not resolved or updated the customer.
“one wasn't the one I ordered so I sent it back with money out of my pocket.”
Delivery was delayed by many weeks, making the item non-returnable.
“Delivered exactly in 74 days”
Staff Jane and Mo provided excellent customer service at the outlet.
“They gave us excellent customer service.”
Sarpreet provided excellent, helpful service resulting in a suit purchase.
“Excellent service from Sarpreet at the Cribbs store in Bristol.”
Company claims only one item was returned and has not responded.
“i received one response and was told it was being looked into and they only received one jacket back.”
I HONESTLY APPRECIATE
I was looking for a 2 piece and after some shopping around I found suits direct to be the most competitive.
I purchased on Sunday and had it by Monday at 10:30 am with no problem.
I am quite impressed by the quickness of service from suits direct.
I would absolutely suggest them to anyone seeking for a suit at a price that is hard to better.
The suit is a fantastic fit and the quality is second to none.
I am so happy with it that I have bought a further two suits from them, which they will deliver tomorrow.
Nice one guys!
I will recommend friends and relatives
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Suit Direct is a UK retailer of men’s suits and formalwear that sells via an online shop and physical retail/outlet locations across the UK. The business offers on-site fitting support and basic tailoring services in stores, a range of formalwear and accessories, and standard delivery and returns processes. Consumers researching Suit Direct commonly look for in-store fitting experiences, delivery options and the company’s handling of returns.