Reviews for Suit Direct reveal a clear pattern: in-store customers frequently report positive, attentive service and well-fitting suits, while many online customers report problems with delivery, refunds and customer service responsiveness. Product quality is generally praised by those who purchase in branch, but there are isolated reports of poor stitching, incorrect sizing and damaged items on arrival. If you prefer certainty on fit and tailoring, consider visiting a local store to try items on and use staff guidance. If ordering online, keep careful records of delivery tracking and be prepared for potential delays when seeking refunds or answers from customer support.
Examples from available reviews (Nov 2021 – Feb 2026).
Louise provided exceptional, personalised service and perfect suit alterations.
“Her customer service was second to none”
Returns process failed and customer service refused to explain partial refund.
“Their returns portal does not work”
Order was delayed and customer service was poor; suit arrived damaged.
“it looked like it had been kicked across a few football fields”
Website prevents order changes and returns process left refund unresolved.
“Do NOT order online.”
Reviews show a split: many customers praise helpful, knowledgeable in-store staff; others report indifferent, inattentive or rude service experiences.
Some customers describe good value or satisfaction with fit; a larger group report being out of pocket because of delivery, refund or lost-parcel disputes.
A small number of reviewers report digital issues: a non-working returns portal and a website that prevents order amendments or cancellations.
Most in-store purchasers report good fit and quality; a minority describe poor stitching, incorrect sizing or items damaged on delivery.
Many reviewers criticise slow or absent replies about deliveries and refunds; several store staff are, however, described as clear and helpful.
Overall sentiment is mixed: strong positive in-store experiences contrast with recurring online complaints about delivery, refunds and customer support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Martin provided exceptional personalised service and made the experience stress-free.
“Martin truly went above and beyond to help us”
Paul and Alan selected a well-fitting suit and provided excellent service.
“customer service was second to none.”
Bought a good suit online at a reasonable price with no issues.
“Got a really good suit at a very reasonable cost online”
Martin expertly assisted finding suits; quality was good and well recommended.
“Martin is an absolute suit connoisseur”
Martin was welcoming and helpful without pressuring us to buy.
“At no point did we feel pressured or rushed”
Late delivery led to missed return deadline and refusal to accept return.
“Now as i was late for returns by 3 days.”
Shoes arrived damaged and refund offered only covered postage costs.
“The left shoe had a crease”
Tracking showed delivery but parcel missing and customer received no response.
“Tracking shows delivered to house with black door grey walls.”
Knowledgeable staff helped find a well-fitting suit to impress.
“Staff were very knowledgeable”
Bought two sale suits with great prices, perfect fit and quick delivery.
“Prices were fantastic and the fit is perfect.”
They took payment for an out-of-stock item and delayed refund without notice.
“they took payment, confirmed the order, then...nothing.”
Martin provided expert, honest service making the wedding suit process smooth.
“with absolute honesty and expertise.”
Staff pulled chosen suit from another store and provided outstanding service.
“they went the extra mile by pulling the exact suit I chose from another store”
Rubeil helped find a full outfit without pushy salesmanship.
“He was excellent. So helpful.”
Polite, professional assistant helped me choose the right suit.
“very Polite and professional assisting me”
Mr Rubel provided outstanding knowledge and went above and beyond.
“went above & beyond to provide me with all my needs”
Sunday staff were rude and patronising; limited stock available.
“Exeter store Sunday staff are rude and patronising.”
Martin provided attentive, helpful service finding wedding suits and advice.
“couldn’t have been more helpful and professional.”
Martin guided and supported us through the suit process exceptionally well.
“going above and beyond to ensure we have our dream suits”
No returns label provided and customer service contact details were invalid.
“there was no returns label in with the suit”
Roly provided excellent advice and helped me find perfect items.
“Roly was fantastic”
Promoted three-piece suit charged as two-piece; store and head office unhelpful.
“they said the waistcoat was an extra £44.00.”
Returned shoes due to size and received a quick refund.
“Shoe too small Returned Got quick refund”
Friendly staff helped us find everything we wanted.
“Staff was brilliant too , very helpful .”
Staff were unwelcoming and did not check fit.
“I didn’t even get a hello or anything.”
Returns process failed and customer service refused to explain partial refund.
“Their returns portal does not work”
Parcel marked lost and Suit Direct did not respond to enquiries.
“I haven’t received any response yet from Suit Direct”
Company refused responsibility and made refund difficult for lost parcel.
“Shop initially refused to take responsibility”
Trousers labelled size were smaller and I lost money despite refunds.
“trousers weren’t the right size”
Louise provided exceptional, personalised service and perfect suit alterations.
“Her customer service was second to none”
Order was delayed and customer service was poor; suit arrived damaged.
“it looked like it had been kicked across a few football fields”
Order was not dispatched and never sent to courier EVRI.
“Order was never sent to me - was never sent to EVRI”
Helpful staff found the right size and the suit fitted perfectly.
“Selected suit and tried it on, it was perfect in size and style!”
They failed to deliver, offered only item refund and ignored complaints.
“they also don't reply to emails or complaints”
Staff provided expert advice and a fast, perfect shopping experience.
“Perfect shopping experience for myself my son and his girlfriend.”
Store staff went above and beyond to find large-size trousers for interview.
“the saviour of Kayley and Nathan in the Swindon store was amazing”
Company blamed customer for missing delivery and refused to process refund.
“my refund has been refused subject to a police crime number”
Website prevents order changes and returns process left refund unresolved.
“Do NOT order online.”
Paul handled multiple wedding suits smoothly with excellent service and tailoring.
“cannot fault it.”
Paul was very helpful and made choosing a wedding suit straightforward.
“could not have been more helpful”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Suit Direct is a UK retailer of men’s suits and formalwear that sells via an online shop and physical retail/outlet locations across the UK. The business offers on-site fitting support and basic tailoring services in stores, a range of formalwear and accessories, and standard delivery and returns processes. Consumers researching Suit Direct commonly look for in-store fitting experiences, delivery options and the company’s handling of returns.