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We Collect & Analyse Reviews

Subside Sports
Experiences & Reviews

Subside Sports is an online retailer specialising in sports apparel, notably football shirts and personalised kit. This summary is intended for shoppers checking reviews about delivery reliability, product condition, customisation and after‑sales support.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 67%
Latest Review 15d
Overall Rating
3.6

Our Analysis

🎯

Service quality

Many customers report timely deliveries and helpful problem resolution, but several reviews cite lost shipments and long unexplained delays.

Share
25%
Mixed
💰

Value for money

Some buyers praise low-cost personalised letters and reasonable prices; a few complain about high postage or unexpected fees reducing value.

Share
3%
Mixed

User experience

Shoppers describe an easy-to-use site and straightforward ordering; several note smooth customisation and a generally pleasant purchasing flow.

Share
9%
Strong
🔧

Product quality

Most reviewers praise authentic shirts and good personalised printing; a minority report wrong items, faulty marks or packaging damage on arrival.

Share
19%
Strong
📞

Communication

Many reviews highlight fast, helpful replies and phone support from named staff; others describe unreturned emails, slow updates and unresolved refund queries.

Share
18%
Mixed

Overall experience

Overall impressions are mixed: numerous satisfied customers contrast with a notable group reporting lost orders, delivery delays, wrong items or poor follow-up.

Share
27%
Mixed

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

D
Daniel H
trustpilot.com Sep 30, 2025

Excellent service and happy

I ordered a Barcelona kids shirt and the service was excellent. It was delivered promptly and I am really pleased with the produc...

C
Christopher Bayona
trustpilot.com Sep 30, 2025

Was waiting for a top for 5 weeks and I…

Was waiting for a top for 5 weeks and I had to email them to ask where it is than I got an excuse saying due to liverpool fc didn't order enough initi...

H
HZ
trustpilot.com Sep 30, 2025

Significant delay that was perfectly resolved

I ordered two jerseys from the U.S. but after three weeks I did not receive them. I sent email after email with no response. Finally I called and Jerr...

G
Gatw Erree
trustpilot.com Sep 30, 2025

Unfortunately i received the wrong…

Unfortunately i received the wrong items today. I ordered individual letters and the number 6 in premier league printing as well as the premier league...

K
Keith Astbury
trustpilot.com Sep 30, 2025

Very happy

Received my tee shirt today: on time, as described and g...

R
Rob Wilson
trustpilot.com Sep 30, 2025

Order ref: UK2250427486489

No product and no communication. No r...

D
David Walker
trustpilot.com Sep 30, 2025

1st class service

1st class service. Ordered football shirt numbers and they came on time and are great quality. Most impressively was the customer service. Very fast t...

M
MrMar
trustpilot.com Sep 30, 2025

I spoke with Sarah Jenkins about a…

I spoke with Sarah Jenkins about a cancellation. She said that it would take 2-3 days to see the return. This was 10 days ago. I have sent numerous em...

t
tisugga
trustpilot.com Sep 30, 2025

After what seemed like a doomed…

After what seemed like a doomed Christmas thanks to puma’s dyslexic team, Susbside sports shipped out some replacement letters which came within like...

A
Aaron
trustpilot.com Sep 30, 2025

Nice England anthem jacket

Was a lil bit skeptical after reading so many bad reviews, but decided to give subside sports a try as they deliver this brand outside of EU when othe...

J
Joe Read
trustpilot.com Sep 30, 2025

I wanted an authentic PSG shirt within…

I wanted an authentic PSG shirt within 3 days after buying a fake for my brother's birthday party. I received it...

L
Luis Pérez
trustpilot.com Sep 30, 2025

Lost shipment

I frequently bought from them but they probably already lost a customer. I made a purchase on July 21st and as of today I have not received anything....

A
Anonymous
trustpilot.com Sep 30, 2025

Ordered a 23/24 City replica shirt…

Ordered a 23/24 City replica shirt which I can't seem to find anywhere else, an...

B
Bernard Wong Min Wei
trustpilot.com Sep 30, 2025

Very good I ordered euro 2024 England…

Very good I ordered euro 2024 E...

R
Ridwaan Adams
trustpilot.com Sep 30, 2025

Satisfied customer

Recently received my parcel even though it took a bit longer than i expected i am glad to say im satisfied with my order....

G
Gurminder Gill
trustpilot.com Sep 30, 2025

Fantastic site and very pleased with my…

Fantastic site and very pleased with my shirt. Took a bit lon...

e
elMick
trustpilot.com Sep 30, 2025

Tshirt faulty and no response

Tshirt arrived with a big mark on it, won't come of...

B
Barry Sharpe
trustpilot.com Sep 30, 2025

Fantastic

Fantastic, I knew my order would take some time to arrive because of the customisation but it arrived...

L
Luke Hopper
trustpilot.com Sep 30, 2025

Ordered a jumper number and once I got…

Ordered a jumper number and once I got it was packaged very poor Quality is good but packaging brings...

D
Denis
trustpilot.com Sep 30, 2025

First time ordering from this company…

First time ordering from this company and they did not disappoint! I...

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Conclusion

Reviews show a mix of clear positives and recurring issues. Many customers praise product authenticity, personalised printing and prompt resolutions (one reviewer noted a 12‑day delivery and another praised staff who covered duty costs). Conversely, a number of recent reviews report long waits (one cited a five‑week delay), lost shipments, wrong items and unreturned emails or delayed refunds. If you plan to buy personalised or time‑sensitive items, check available tracking, confirm return costs and use phone or live‑chat options where offered.