Reviews show a mix of clear positives and recurring issues. Many customers praise product authenticity, personalised printing and prompt resolutions (one reviewer noted a 12‑day delivery and another praised staff who covered duty costs). Conversely, a number of recent reviews report long waits (one cited a five‑week delay), lost shipments, wrong items and unreturned emails or delayed refunds. If you plan to buy personalised or time‑sensitive items, check available tracking, confirm return costs and use phone or live‑chat options where offered.
Examples from available reviews (Jan 2019 – Feb 2026).
Initial shipping delay was resolved promptly with excellent customer service.
“truly showing what great customer service is all about!!”
Order delayed five weeks with poor communication and refund requested.
“Was waiting for a top for 5 weeks”
Received wrong items and return shipping costs fall to customer.
“Unfortunately i received the wrong items today.”
Replacement letters arrived quickly and resolved the issue affordably.
“Very cheap £1 per letter”
Many customers report timely deliveries and helpful problem resolution, but several reviews cite lost shipments and long unexplained delays.
Some buyers praise low-cost personalised letters and reasonable prices; a few complain about high postage or unexpected fees reducing value.
Shoppers describe an easy-to-use site and straightforward ordering; several note smooth customisation and a generally pleasant purchasing flow.
Most reviewers praise authentic shirts and good personalised printing; a minority report wrong items, faulty marks or packaging damage on arrival.
Many reviews highlight fast, helpful replies and phone support from named staff; others describe unreturned emails, slow updates and unresolved refund queries.
Overall impressions are mixed: numerous satisfied customers contrast with a notable group reporting lost orders, delivery delays, wrong items or poor follow-up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (2) · Reviews (1) · Quotes shortened · As of: February 2026
Fast delivery and the item matched expectations.
“Fast delivery and item was as expected.”
Great selection and discounts, but some fulfilment takes longer.
“Overall a great experience.”
Order and delivery had no problems.
“No problems with order or delivery.”
Friendly, quality service and able to source son's top.
“Very friendly quality service”
Two name sets were fine but one failed to adhere to the jersey.
“It won’t stick to my football jersey.”
International order shipped quickly and received within a few days.
“was shipped with in hours of order confirmation”
Hoodie fit matched description and delivery was speedy.
“Hoodie fits well and is as pictured.”
Found desired item at good price with speedy delivery.
“plenty of choice at a very good price and speedy delivery.”
Quality garment delivered on time and cheaper than competitors.
“cheaper than anywhere else I searched”
Order placed 14th delivered 17th with quality clothing.
“Brilliant service.”
Ordering was easy and shipping timing was great.
“easy to order shipping timing was great.”
Wide selection with frequent discounts and positive experience.
“Wide selection of kits available and frequent discounts offered”
Great service, well-fitting shirt arrived quickly and costs seemed fair.
“arrived within just a few days of placing the order.”
Prompt delivery and good quality left customer very pleased.
“Prompt delivery. Good quality. Very pleased.”
Subside provided a hard-to-find jersey with a patch and timely delivery.
“The jersey was exactly what I wanted and arrived when I expected!!”
Prints arrived in excellent condition despite missing promised protection.
“prints arrived in excellent condition as usual”
Good availability, competitive prices, and useful personalisation options.
“Great availability and good prices.”
Reviewer rated their experience as very good.
“Very very very GOOD!!”
Customer reports they did not receive their order.
“I didn't receive my order”
Original products at good prices with fast shipping to Mexico.
“Shipping to Mexico was really fast using Royal Mail.”
Service was excellent with prompt delivery and pleasing product.
“the service was excellent.”
Order delayed five weeks with poor communication and refund requested.
“Was waiting for a top for 5 weeks”
Initial shipping delay was resolved promptly with excellent customer service.
“truly showing what great customer service is all about!!”
Received wrong items and return shipping costs fall to customer.
“Unfortunately i received the wrong items today.”
T-shirt arrived on time and matched description with good quality.
“on time, as described and good quality materials.”
No product received and no responses to emails.
“No product and no communication.”
First-class service with on-time delivery and excellent customer support.
“1st class service.”
Cancellation refund delayed and company stopped responding.
“They just stoped responding.”
Replacement letters arrived quickly and resolved the issue affordably.
“Very cheap £1 per letter”
International delivery via DHL express with prompt customer service.
“item delivered securely using the dhl express delivery”
Authentic PSG shirt arrived in two days; customer support satisfactory.
“I received it within 2 days”
Shipment lost and customer service provided unsatisfactory explanations.
“I have not received anything.”
City replica shirt arrived in two weeks and customer satisfied.
“came to my door 2 weeks later!”
Euro 2024 England shirt arrived and was satisfactory.
“it came nicely”
Parcel arrived after slight delay but overall satisfaction and good service.
“their customer service hasnt dissapointed me”
Shirt was satisfying though printing caused a slight shipping delay.
“very pleased with my shirt.”
T-shirt arrived marked and unwearable, with no email response.
“Tshirt arrived with a big mark on it”
Customised order arrived sooner than expected and was perfect.
“is absolutely perfect.”
Poor packaging damaged the item despite good quality and high postage.
“packaged very poor”
First order satisfactory with extremely helpful customer service.
“customer service were extremely helpful!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Subside Sports is an online retailer specialising in sports apparel, notably football shirts and personalised kit. This summary is intended for shoppers checking reviews about delivery reliability, product condition, customisation and after‑sales support.