Subside Sports
Experiences & Reviews
Subside Sports is an online retailer specialising in sports apparel, notably football shirts and personalised kit. This summary is intended for shoppers checking reviews about delivery reliability, product condition, customisation and after‑sales support.
Overview & Key Metrics
Our Analysis
Service quality
Many customers report timely deliveries and helpful problem resolution, but several reviews cite lost shipments and long unexplained delays.
Value for money
Some buyers praise low-cost personalised letters and reasonable prices; a few complain about high postage or unexpected fees reducing value.
User experience
Shoppers describe an easy-to-use site and straightforward ordering; several note smooth customisation and a generally pleasant purchasing flow.
Product quality
Most reviewers praise authentic shirts and good personalised printing; a minority report wrong items, faulty marks or packaging damage on arrival.
Communication
Many reviews highlight fast, helpful replies and phone support from named staff; others describe unreturned emails, slow updates and unresolved refund queries.
Overall experience
Overall impressions are mixed: numerous satisfied customers contrast with a notable group reporting lost orders, delivery delays, wrong items or poor follow-up.
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Data Collection
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AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Significant delay that was perfectly resolved
"I ordered two jerseys from the U.S. but after three weeks I did not receive them. I sent email after email with no response. Finally I called and Jerr..."
Was waiting for a top for 5 weeks and I…
"Was waiting for a top for 5 weeks and I had to email them to ask where it is than I got an excuse saying due to liverpool fc didn't order enough initi..."
Unfortunately i received the wrong…
"Unfortunately i received the wrong items today. I ordered individual letters and the number 6 in premier league printing as well as the premier league..."
After what seemed like a doomed…
"After what seemed like a doomed Christmas thanks to puma’s dyslexic team, Susbside sports shipped out some replacement letters which came within like..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Excellent service and happy
I ordered a Barcelona kids shirt and the service was excellent. It was delivered promptly and I am really pleased with the produc...
Was waiting for a top for 5 weeks and I…
Was waiting for a top for 5 weeks and I had to email them to ask where it is than I got an excuse saying due to liverpool fc didn't order enough initi...
Significant delay that was perfectly resolved
I ordered two jerseys from the U.S. but after three weeks I did not receive them. I sent email after email with no response. Finally I called and Jerr...
Unfortunately i received the wrong…
Unfortunately i received the wrong items today. I ordered individual letters and the number 6 in premier league printing as well as the premier league...
Very happy
Received my tee shirt today: on time, as described and g...
Order ref: UK2250427486489
No product and no communication. No r...
1st class service
1st class service. Ordered football shirt numbers and they came on time and are great quality. Most impressively was the customer service. Very fast t...
I spoke with Sarah Jenkins about a…
I spoke with Sarah Jenkins about a cancellation. She said that it would take 2-3 days to see the return. This was 10 days ago. I have sent numerous em...
After what seemed like a doomed…
After what seemed like a doomed Christmas thanks to puma’s dyslexic team, Susbside sports shipped out some replacement letters which came within like...
Nice England anthem jacket
Was a lil bit skeptical after reading so many bad reviews, but decided to give subside sports a try as they deliver this brand outside of EU when othe...
I wanted an authentic PSG shirt within…
I wanted an authentic PSG shirt within 3 days after buying a fake for my brother's birthday party. I received it...
Lost shipment
I frequently bought from them but they probably already lost a customer. I made a purchase on July 21st and as of today I have not received anything....
Ordered a 23/24 City replica shirt…
Ordered a 23/24 City replica shirt which I can't seem to find anywhere else, an...
Very good I ordered euro 2024 England…
Very good I ordered euro 2024 E...
Satisfied customer
Recently received my parcel even though it took a bit longer than i expected i am glad to say im satisfied with my order....
Fantastic site and very pleased with my…
Fantastic site and very pleased with my shirt. Took a bit lon...
Tshirt faulty and no response
Tshirt arrived with a big mark on it, won't come of...
Fantastic
Fantastic, I knew my order would take some time to arrive because of the customisation but it arrived...
Ordered a jumper number and once I got…
Ordered a jumper number and once I got it was packaged very poor Quality is good but packaging brings...
First time ordering from this company…
First time ordering from this company and they did not disappoint! I...
Conclusion
Reviews show a mix of clear positives and recurring issues. Many customers praise product authenticity, personalised printing and prompt resolutions (one reviewer noted a 12‑day delivery and another praised staff who covered duty costs). Conversely, a number of recent reviews report long waits (one cited a five‑week delay), lost shipments, wrong items and unreturned emails or delayed refunds. If you plan to buy personalised or time‑sensitive items, check available tracking, confirm return costs and use phone or live‑chat options where offered.