Reviews Analysed
21
We Collect & Analyse Reviews
Subside Sports
Experiences & Reviews
Subside Sports is an online retailer specialising in sports apparel, notably football shirts and personalised kit. This summary is intended for shoppers checking reviews about delivery reliability, product condition, customisation and after‑sales support.
Overview & Key Metrics
Positive Sentiment
67%
Latest Review
15d
Overall Rating
3.6
Our Analysis
🎯
Service quality
Many customers report timely deliveries and helpful problem resolution, but several reviews cite lost shipments and long unexplained delays.
Share
Mixed
25%
💰
Value for money
Some buyers praise low-cost personalised letters and reasonable prices; a few complain about high postage or unexpected fees reducing value.
Share
Mixed
3%
⚡
User experience
Shoppers describe an easy-to-use site and straightforward ordering; several note smooth customisation and a generally pleasant purchasing flow.
Share
Strong
9%
🔧
Product quality
Most reviewers praise authentic shirts and good personalised printing; a minority report wrong items, faulty marks or packaging damage on arrival.
Share
Strong
19%
📞
Communication
Many reviews highlight fast, helpful replies and phone support from named staff; others describe unreturned emails, slow updates and unresolved refund queries.
Share
Mixed
18%
⭐
Overall experience
Overall impressions are mixed: numerous satisfied customers contrast with a notable group reporting lost orders, delivery delays, wrong items or poor follow-up.
Share
Mixed
27%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Significant delay that was perfectly resolved
"I ordered two jerseys from the U.S. but after three weeks I did not receive them. I sent email after email with no response. Finally I called and Jerr..."
HZ
Trustpilot
Sep 30, 2025
Featured for: Resolved long delay; covered duties
Was waiting for a top for 5 weeks and I…
"Was waiting for a top for 5 weeks and I had to email them to ask where it is than I got an excuse saying due to liverpool fc didn't order enough initi..."
Christopher Bayona
Trustpilot
Sep 30, 2025
Featured for: Long wait and missing refund
Unfortunately i received the wrong…
"Unfortunately i received the wrong items today. I ordered individual letters and the number 6 in premier league printing as well as the premier league..."
Gatw Erree
Trustpilot
Sep 30, 2025
Featured for: Wrong items; costly return process
After what seemed like a doomed…
"After what seemed like a doomed Christmas thanks to puma’s dyslexic team, Susbside sports shipped out some replacement letters which came within like..."
tisugga
Trustpilot
Sep 30, 2025
Featured for: Fast replacement; low price letters
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
D
Daniel H
trustpilot.com
Sep 30, 2025
Excellent service and happy
I ordered a Barcelona kids shirt and the service was excellent. It was delivered promptly and I am really pleased with the produc...
C
Christopher Bayona
trustpilot.com
Sep 30, 2025
Was waiting for a top for 5 weeks and I…
Was waiting for a top for 5 weeks and I had to email them to ask where it is than I got an excuse saying due to liverpool fc didn't order enough initi...
H
HZ
trustpilot.com
Sep 30, 2025
Significant delay that was perfectly resolved
I ordered two jerseys from the U.S. but after three weeks I did not receive them. I sent email after email with no response. Finally I called and Jerr...
G
Gatw Erree
trustpilot.com
Sep 30, 2025
Unfortunately i received the wrong…
Unfortunately i received the wrong items today. I ordered individual letters and the number 6 in premier league printing as well as the premier league...
K
Keith Astbury
trustpilot.com
Sep 30, 2025
Very happy
Received my tee shirt today: on time, as described and g...
R
Rob Wilson
trustpilot.com
Sep 30, 2025
Order ref: UK2250427486489
No product and no communication. No r...
D
David Walker
trustpilot.com
Sep 30, 2025
1st class service
1st class service. Ordered football shirt numbers and they came on time and are great quality. Most impressively was the customer service. Very fast t...
M
MrMar
trustpilot.com
Sep 30, 2025
I spoke with Sarah Jenkins about a…
I spoke with Sarah Jenkins about a cancellation. She said that it would take 2-3 days to see the return. This was 10 days ago. I have sent numerous em...
t
tisugga
trustpilot.com
Sep 30, 2025
After what seemed like a doomed…
After what seemed like a doomed Christmas thanks to puma’s dyslexic team, Susbside sports shipped out some replacement letters which came within like...
A
Aaron
trustpilot.com
Sep 30, 2025
Nice England anthem jacket
Was a lil bit skeptical after reading so many bad reviews, but decided to give subside sports a try as they deliver this brand outside of EU when othe...
J
Joe Read
trustpilot.com
Sep 30, 2025
I wanted an authentic PSG shirt within…
I wanted an authentic PSG shirt within 3 days after buying a fake for my brother's birthday party. I received it...
L
Luis Pérez
trustpilot.com
Sep 30, 2025
Lost shipment
I frequently bought from them but they probably already lost a customer. I made a purchase on July 21st and as of today I have not received anything....
A
Anonymous
trustpilot.com
Sep 30, 2025
Ordered a 23/24 City replica shirt…
Ordered a 23/24 City replica shirt which I can't seem to find anywhere else, an...
B
Bernard Wong Min Wei
trustpilot.com
Sep 30, 2025
Very good I ordered euro 2024 England…
Very good I ordered euro 2024 E...
R
Ridwaan Adams
trustpilot.com
Sep 30, 2025
Satisfied customer
Recently received my parcel even though it took a bit longer than i expected i am glad to say im satisfied with my order....
G
Gurminder Gill
trustpilot.com
Sep 30, 2025
Fantastic site and very pleased with my…
Fantastic site and very pleased with my shirt. Took a bit lon...
e
elMick
trustpilot.com
Sep 30, 2025
Tshirt faulty and no response
Tshirt arrived with a big mark on it, won't come of...
B
Barry Sharpe
trustpilot.com
Sep 30, 2025
Fantastic
Fantastic, I knew my order would take some time to arrive because of the customisation but it arrived...
L
Luke Hopper
trustpilot.com
Sep 30, 2025
Ordered a jumper number and once I got…
Ordered a jumper number and once I got it was packaged very poor Quality is good but packaging brings...
D
Denis
trustpilot.com
Sep 30, 2025
First time ordering from this company…
First time ordering from this company and they did not disappoint! I...
Conclusion
Reviews show a mix of clear positives and recurring issues. Many customers praise product authenticity, personalised printing and prompt resolutions (one reviewer noted a 12‑day delivery and another praised staff who covered duty costs). Conversely, a number of recent reviews report long waits (one cited a five‑week delay), lost shipments, wrong items and unreturned emails or delayed refunds. If you plan to buy personalised or time‑sensitive items, check available tracking, confirm return costs and use phone or live‑chat options where offered.