Reviews show a mix of clear positives and recurring issues. Many customers praise product authenticity, personalised printing and prompt resolutions (one reviewer noted a 12‑day delivery and another praised staff who covered duty costs). Conversely, a number of recent reviews report long waits (one cited a five‑week delay), lost shipments, wrong items and unreturned emails or delayed refunds. If you plan to buy personalised or time‑sensitive items, check available tracking, confirm return costs and use phone or live‑chat options where offered.
Examples from available reviews (Jan 2019 – Feb 2026).
Initial shipping delay was resolved promptly with excellent customer service.
“truly showing what great customer service is all about!!”
Order delayed five weeks with poor communication and refund requested.
“Was waiting for a top for 5 weeks”
Received wrong items and return shipping costs fall to customer.
“Unfortunately i received the wrong items today.”
Replacement letters arrived quickly and resolved the issue affordably.
“Very cheap £1 per letter”
Many customers report timely deliveries and helpful problem resolution, but several reviews cite lost shipments and long unexplained delays.
Some buyers praise low-cost personalised letters and reasonable prices; a few complain about high postage or unexpected fees reducing value.
Shoppers describe an easy-to-use site and straightforward ordering; several note smooth customisation and a generally pleasant purchasing flow.
Most reviewers praise authentic shirts and good personalised printing; a minority report wrong items, faulty marks or packaging damage on arrival.
Many reviews highlight fast, helpful replies and phone support from named staff; others describe unreturned emails, slow updates and unresolved refund queries.
Overall impressions are mixed: numerous satisfied customers contrast with a notable group reporting lost orders, delivery delays, wrong items or poor follow-up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (2) · Reviews (1) · Quotes shortened · As of: February 2026
Order arrived swiftly and matched the purchase with patch options.
“My order came swiftly and was exactly what I had purchased.”
Wow! I was looking for a football shirts for my boyfriend and it was very easy to find the item I was looking for. I ordered the Umbro Burnley Home Shirt 2021-2022 on 4 Jun 2019, I know it would take some time so I wasn't worried, SubsideSports did an incredible job, my order arrived in a speed record of 12 days after my order with the perfect packaging, they selected a good shipping company to carry out my order, Subsidesports has an incredible customer service. My boyfriend already wore the Umbro Burnley Home Shirt 2021-2022 today during our matches and I'M FEELING EXCITED. I RECOMMEND THE STORE ANYDAY
Repeat customer reports quick delivery and responsive customer service.
“Orders arrive quickly.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Subside Sports is an online retailer specialising in sports apparel, notably football shirts and personalised kit. This summary is intended for shoppers checking reviews about delivery reliability, product condition, customisation and after‑sales support.