Customer reports for STYLEVANA show a pattern of shipping and customer‑service problems for many buyers, including long dispatch times, missing or unusable tracking and delayed or absent refunds. Several reviews describe parcels falsely marked as delivered or long unresolved courier investigations; others received their orders intact and were satisfied with product quality. If you plan to order, verify shipping and refund policies, keep proof of payment and tracking, and consider paying for tracked or insured delivery options where available. For unresolved refunds or suspected fraud, customers reported escalating to their payment provider or consumer protection bodies as a next step.
Examples from available reviews (Dec 2021 – Feb 2026).
The body wash and lotion improved very dry skin and felt high quality.
“I'm loving the drastic change in my skin.”
Order arrived well packaged by Royal Mail within expected time.
“my order arrived very well packaged.”
Parcel falsely marked delivered and customer service failed to investigate properly.
“My parcel was falsely marked as delivered on 17 April 2025”
Suspects expensive products are not genuine and account disappeared.
“not sure if they are genuine.”
Most reviewers describe poor customer service: delayed or no replies, unresolved refund or cancellation requests and limited help with lost parcels.
Limited comments on price: a few note competitive pricing, while others say extra fees or failed promised services reduced value.
Many customers report website and ordering issues: items sold as 'in stock' but unavailable, account problems and failed cancellations.
Product reports are mixed: some users praise items and packaging, others report spills or question authenticity of higher‑value products.
Frequent complaints about dispatch and delivery: long delays, missing tracking links, false 'delivered' statuses and courier investigation delays.
Overall sentiment from reviews is negative for many shoppers, though a minority report successful, well‑packaged deliveries and satisfactory products.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Large order delayed, partial refund issued, remaining amount not refunded.
“The remaining $437.64 was never refunded.”
Attempted immediate cancellation but was told item had already shipped.
“they couldn’t cancel that product because it was already shipped.”
Order not received, company hasn't refunded nor resent and offers only investigations.
“they claimed the order came and it was returned to them”
No refund nor package after four months, reviewer warns others.
“Four months and no sign of any refund, nor package, anything.”
Company provides false tracking claims and refuses refunds pending carrier return.
“They don’t provide the tracking number but claim the order has already been handed over to the carrier”
Order delayed with no tracking and unhelpful support caused missed birthday.
“My £120+ order from August still hasn't arrived after three weeks”
Received moldy product and refund refused, only unusable store credit offered.
“They sent me an eye pencil covered in mold, completely unusable, yet refused to refund”
Order unfulfilled for three months with no replies and no refund.
“since then no goods received, no refund has been processed”
Lost parcel and company offered only store credit after slow response.
“Lost my parcel and refuse a refund.”
Inconsistent order processing with long delays and poor communication.
“The order just sits there even though they show that they have it in stock.”
Customer service failed and items arrived leaking.
“Customer service is nonexistant”
They did not refund the money after delayed delivery notification.
“no me devuelven el dinero”
Repeated template replies and unresponsive customer service frustrated me.
“STOP SENDING TEMPLATE REPLIES - CHECK YOUR EMAIL!”
Order delayed, out-of-stock items not disclosed and no clear timeline.
“I was never informed of this when I placed the order”
Three weeks passed with no dispatch, refund, or proactive communication.
“There has been no dispatch, no refund, and no proactive communication”
Almost two months with no update, tracking, or response to emails.
“Their customer service is nonexistent—they ignore emails”
Second order failed, coupon deactivated and customer service ignored emails.
“They do not respond to emails.”
No order confirmation or updates despite money debited from account.
“Order on 2 Feb, no confirmaion of order, no updates.”
Price glitch at checkout charged significantly higher without resolution.
“the prices of two of the items in my cart already went up significantly”
After 45 days no delivery and no communication from Stylevana.
“It has been 45 days since I made an order and I have not received it.”
My husband bought me SKINFOOD - Honey Rich Body Wash and Esfolio - Coenzyme Q10 Fresh Moisturizing Body Lotion a few weeks ago and I'm loving the drastic change in my skin. I’m the kind whose skin was very dehydrated and no amount of oil/lotion could moisturize it. Much thanks to my husband who found Stylevana and went ahead to order on my behalf. The quality of the body wash and lotion is fine and they have no effect on my sensitive skin. The lotion gives me a luxurious appearance and has also softened my skin. Thank You for the great products and reliable customer service that helped him get what I deserved most. I am impressed!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
STYLEVANA is an online retailer focused on beauty and skincare products from Asian brands, offering cosmetics, bodycare and skincare items through its e‑commerce website. Shoppers place orders via the site for home delivery; payment, dispatch and returns are handled through the online ordering system. This summary helps consumers researching STYLEVANA by highlighting customer-reported experiences with shipping, customer support, product condition and ordering processes.