Many reviewers say their orders never arrived, dispatch took a long time, or refunds were not paid. Customers often describe customer service as unhelpful or automated. Some buyers report on-time delivery and products that helped their skin. A smaller group says items arrived damaged, spoiled, or possibly counterfeit.
Examples from available reviews (Dec 2021 – Mar 2026).
Order never received and seller unresponsive.
“Scam - never received my order.”
Ongoing unresolved issues and automated responses from customer service.
“Customer service send standard responses without reading emails”
Order arrived in two weeks, well packed and satisfactory.
“I placed an order on 31st Jan and received my goods on 14th Feb”
The body wash and lotion improved very dry skin and felt high quality.
“I'm loving the drastic change in my skin.”
Reviews mainly focus on orders that did not go through and long back-and-forth to sort them out. Many people describe lost parcels, cancelled shipments, and refunds that never came. A smaller number report smooth delivery and quick fixes when something went wrong.
Several reviewers mention good prices and strong deals. A few describe prices changing at checkout and billing issues that were not fixed. Value comes up less often than complaints about shipping and support.
Some customers describe easy ordering, good packaging, and delivery within the expected timeframe. Others report leaks or damaged seals that raised concerns. Positive experience notes appear far less often than service complaints.
Many complaints mention spoiled or contaminated products, including oxidised serums and mould. Other reviewers report allergic reactions and doubts about authenticity. Some praise effective lotions and cleansers, but these comments are less common than quality complaints.
Many reviews describe customer service as slow, unresponsive, or filled with template replies. Several mention conflicting tracking updates and requests for too much payment information. A smaller group praises fast replies and clear order updates.
Feedback splits between orders that arrived on time and problems that dragged on without resolution. Negative comments about delivery and support make up most of the reviews. Strong praise alongside strong criticism shows a clear gap in customer outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Large order delayed, partial refund issued, remaining amount not refunded.
“The remaining $437.64 was never refunded.”
Attempted immediate cancellation but was told item had already shipped.
“they couldn’t cancel that product because it was already shipped.”
Order not received, company hasn't refunded nor resent and offers only investigations.
“they claimed the order came and it was returned to them”
No refund nor package after four months, reviewer warns others.
“Four months and no sign of any refund, nor package, anything.”
Company provides false tracking claims and refuses refunds pending carrier return.
“They don’t provide the tracking number but claim the order has already been handed over to the carrier”
Order delayed with no tracking and unhelpful support caused missed birthday.
“My £120+ order from August still hasn't arrived after three weeks”
Received moldy product and refund refused, only unusable store credit offered.
“They sent me an eye pencil covered in mold, completely unusable, yet refused to refund”
Order unfulfilled for three months with no replies and no refund.
“since then no goods received, no refund has been processed”
Lost parcel and company offered only store credit after slow response.
“Lost my parcel and refuse a refund.”
Inconsistent order processing with long delays and poor communication.
“The order just sits there even though they show that they have it in stock.”
Customer service failed and items arrived leaking.
“Customer service is nonexistant”
They did not refund the money after delayed delivery notification.
“no me devuelven el dinero”
Repeated template replies and unresponsive customer service frustrated me.
“STOP SENDING TEMPLATE REPLIES - CHECK YOUR EMAIL!”
Order delayed, out-of-stock items not disclosed and no clear timeline.
“I was never informed of this when I placed the order”
Three weeks passed with no dispatch, refund, or proactive communication.
“There has been no dispatch, no refund, and no proactive communication”
Almost two months with no update, tracking, or response to emails.
“Their customer service is nonexistent—they ignore emails”
Second order failed, coupon deactivated and customer service ignored emails.
“They do not respond to emails.”
No order confirmation or updates despite money debited from account.
“Order on 2 Feb, no confirmaion of order, no updates.”
Price glitch at checkout charged significantly higher without resolution.
“the prices of two of the items in my cart already went up significantly”
After 45 days no delivery and no communication from Stylevana.
“It has been 45 days since I made an order and I have not received it.”
My husband bought me SKINFOOD - Honey Rich Body Wash and Esfolio - Coenzyme Q10 Fresh Moisturizing Body Lotion a few weeks ago and I'm loving the drastic change in my skin. I’m the kind whose skin was very dehydrated and no amount of oil/lotion could moisturize it. Much thanks to my husband who found Stylevana and went ahead to order on my behalf. The quality of the body wash and lotion is fine and they have no effect on my sensitive skin. The lotion gives me a luxurious appearance and has also softened my skin. Thank You for the great products and reliable customer service that helped him get what I deserved most. I am impressed!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Stylevana is an online retailer focused on skincare, cosmetics, haircare, and body products. The site offers many brands and items such as serums, cleansers, masks, and makeup. Customers order through its e-commerce store and pay using standard online methods. Stylevana ships internationally and provides carrier tracking for deliveries. Many product pages include ingredient information and directions for use.