Customer reports for STYLEVANA show a pattern of shipping and customer‑service problems for many buyers, including long dispatch times, missing or unusable tracking and delayed or absent refunds. Several reviews describe parcels falsely marked as delivered or long unresolved courier investigations; others received their orders intact and were satisfied with product quality. If you plan to order, verify shipping and refund policies, keep proof of payment and tracking, and consider paying for tracked or insured delivery options where available. For unresolved refunds or suspected fraud, customers reported escalating to their payment provider or consumer protection bodies as a next step.
Examples from available reviews (Dec 2021 – Feb 2026).
The body wash and lotion improved very dry skin and felt high quality.
“I'm loving the drastic change in my skin.”
Order arrived well packaged by Royal Mail within expected time.
“my order arrived very well packaged.”
Parcel falsely marked delivered and customer service failed to investigate properly.
“My parcel was falsely marked as delivered on 17 April 2025”
Suspects expensive products are not genuine and account disappeared.
“not sure if they are genuine.”
Most reviewers describe poor customer service: delayed or no replies, unresolved refund or cancellation requests and limited help with lost parcels.
Limited comments on price: a few note competitive pricing, while others say extra fees or failed promised services reduced value.
Many customers report website and ordering issues: items sold as 'in stock' but unavailable, account problems and failed cancellations.
Product reports are mixed: some users praise items and packaging, others report spills or question authenticity of higher‑value products.
Frequent complaints about dispatch and delivery: long delays, missing tracking links, false 'delivered' statuses and courier investigation delays.
Overall sentiment from reviews is negative for many shoppers, though a minority report successful, well‑packaged deliveries and satisfactory products.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Serum received oxidized and refund claim was rejected due to short time limit.
“the serum was dark orange/brown, clearly oxidized from the start.”
Order never received and seller unresponsive.
“Scam - never received my order.”
Allergic reaction to product and customer service refused refund.
“they don't offer me refund or any other solutions.”
Parcel not received after more than a month.
“It’s been more than a month but I haven’t received my parcel.”
Serum arrived oxidized and refund claim rejected due to short reporting window.
“the serum was dark orange/brown, clearly oxidized from the start.”
Order arrived in two weeks, well packed and satisfactory.
“I placed an order on 31st Jan and received my goods on 14th Feb”
Fast delivery and responsive support but product arrived with broken seal.
“it arrived with a broken seal.”
Order missing from account despite bank confirmation and no delivery.
“it said that I didn’t place any orders”
Received incorrect items, returned them, and was refused reimbursement.
“they sent bogus excuses and refused to reimburse me.”
Faulty device required costly return, refunded as voucher and slow resolution.
“I had to pay the international return shipping upfront, which was neither cheap nor quick.”
Order not received and account shows no record despite bank proof.
“it said that I haven’t placed any orders”
Ongoing unresolved issues and automated responses from customer service.
“Customer service send standard responses without reading emails”
Delivery driver ignored instructions, package stolen and no refund provided.
“DELIVERY DRIVER DIDN'T FOLLOW INSTRUCTIONS, PACKAGE WAS STOLEN, AND THEY WON'T REFUND ME”
Order not received after two months and responses unreliable.
“Never received my order, it’s been 2 months.”
Order from November never arrived and emails went unanswered.
“This company is a scam I ordered items in November and never received them.”
Delivery within ten business days and very fast customer service.
“I got my delivery within 10 business days.”
Good bargains despite longer shipping from Hong Kong and nice packaging.
“you can get a really good bargain.”
Order marked terminated and no support response; 24-hour shipping claim misleading.
“The order status later changed to “terminated” even though nothing was delivered.”
Placed a large order and received clear communication and successful delivery.
“I have received my order last week.”
Company failed to validate payment and inappropriately requested full card details including CVV.
“support started demanding that I send all my card details, including the security code (CVV), by email.”
Package was lost in transit and customer support is ignoring inquiries.
“the package was dispatched at the end of December, and was later lost in transit”
Order not shipped for over a month and replies are AI-like.
“Peggior sito di sempre! Non comprate perché tanto non spediscono!”
Long delivery delays and automated support prevent effective cancellations.
“Support take about 7 days to respond.”
Orders were never shipped and customer service did not respond.
“To this day, nothing has been shipped.”
Order outstanding for nine weeks with no refund and unhelpful service.
“I still haven't received my order from Stylevana, and it's been 9 weeks with no refund.”
Order not dispatched and cancellation request unanswered.
“Ordered an item, still hasn't been dispatched.”
Order marked completed but never received and no tracking provided.
“I never got my order.”
Order arrived after 18 days with minor spill but caused concern.
“my order arrived fully (a little bit of the hair mask was spilled)”
Order approved but still shows in progress and unreachable support.
“the status still shows “in progress” 2 weeks later.”
Parcel return unresolved and multiple emails about refund went unanswered.
“I ve sent a lot of emails without any answer.”
Order unreceived, conflicting delivery claims and refund denied.
“I get email from them that it was delivered on 8th of August to me”
Order cancelled after two weeks with refund due to product being out of stock.
“then got refund ,product out of stock!.”
Suspects expensive products are not genuine and account disappeared.
“not sure if they are genuine.”
Package not received, tracking unclear and refund was rejected.
“The tracking number shows "we are expecting it”
Company sold out-of-stock items and provided poor communication about refunds.
“Their website lets you order ‘out of stock’ items”
Order arrived well packaged by Royal Mail within expected time.
“my order arrived very well packaged.”
Long delay, courier issues and unhelpful customer service, potential financial loss.
“130 euro will be lost”
Parcel falsely marked delivered and customer service failed to investigate properly.
“My parcel was falsely marked as delivered on 17 April 2025”
Payment taken but company now silent despite providing requested bank statement.
“they asked me to provide a bank statement showing that the money was withdrawn.”
Items listed as in stock were delayed and tracking information absent.
“there is still no tracking information”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
STYLEVANA is an online retailer focused on beauty and skincare products from Asian brands, offering cosmetics, bodycare and skincare items through its e‑commerce website. Shoppers place orders via the site for home delivery; payment, dispatch and returns are handled through the online ordering system. This summary helps consumers researching STYLEVANA by highlighting customer-reported experiences with shipping, customer support, product condition and ordering processes.