Many reviewers say their orders never arrived, dispatch took a long time, or refunds were not paid. Customers often describe customer service as unhelpful or automated. Some buyers report on-time delivery and products that helped their skin. A smaller group says items arrived damaged, spoiled, or possibly counterfeit.
Examples from available reviews (Dec 2021 – Mar 2026).
Order never received and seller unresponsive.
“Scam - never received my order.”
Ongoing unresolved issues and automated responses from customer service.
“Customer service send standard responses without reading emails”
Order arrived in two weeks, well packed and satisfactory.
“I placed an order on 31st Jan and received my goods on 14th Feb”
The body wash and lotion improved very dry skin and felt high quality.
“I'm loving the drastic change in my skin.”
Reviews mainly focus on orders that did not go through and long back-and-forth to sort them out. Many people describe lost parcels, cancelled shipments, and refunds that never came. A smaller number report smooth delivery and quick fixes when something went wrong.
Several reviewers mention good prices and strong deals. A few describe prices changing at checkout and billing issues that were not fixed. Value comes up less often than complaints about shipping and support.
Some customers describe easy ordering, good packaging, and delivery within the expected timeframe. Others report leaks or damaged seals that raised concerns. Positive experience notes appear far less often than service complaints.
Many complaints mention spoiled or contaminated products, including oxidised serums and mould. Other reviewers report allergic reactions and doubts about authenticity. Some praise effective lotions and cleansers, but these comments are less common than quality complaints.
Many reviews describe customer service as slow, unresponsive, or filled with template replies. Several mention conflicting tracking updates and requests for too much payment information. A smaller group praises fast replies and clear order updates.
Feedback splits between orders that arrived on time and problems that dragged on without resolution. Negative comments about delivery and support make up most of the reviews. Strong praise alongside strong criticism shows a clear gap in customer outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Serum received oxidized and refund claim was rejected due to short time limit.
“the serum was dark orange/brown, clearly oxidized from the start.”
Order never received and seller unresponsive.
“Scam - never received my order.”
Allergic reaction to product and customer service refused refund.
“they don't offer me refund or any other solutions.”
Parcel not received after more than a month.
“It’s been more than a month but I haven’t received my parcel.”
Serum arrived oxidized and refund claim rejected due to short reporting window.
“the serum was dark orange/brown, clearly oxidized from the start.”
Order arrived in two weeks, well packed and satisfactory.
“I placed an order on 31st Jan and received my goods on 14th Feb”
Fast delivery and responsive support but product arrived with broken seal.
“it arrived with a broken seal.”
Order missing from account despite bank confirmation and no delivery.
“it said that I didn’t place any orders”
Received incorrect items, returned them, and was refused reimbursement.
“they sent bogus excuses and refused to reimburse me.”
Faulty device required costly return, refunded as voucher and slow resolution.
“I had to pay the international return shipping upfront, which was neither cheap nor quick.”
Order not received and account shows no record despite bank proof.
“it said that I haven’t placed any orders”
Ongoing unresolved issues and automated responses from customer service.
“Customer service send standard responses without reading emails”
Delivery driver ignored instructions, package stolen and no refund provided.
“DELIVERY DRIVER DIDN'T FOLLOW INSTRUCTIONS, PACKAGE WAS STOLEN, AND THEY WON'T REFUND ME”
Order not received after two months and responses unreliable.
“Never received my order, it’s been 2 months.”
Order from November never arrived and emails went unanswered.
“This company is a scam I ordered items in November and never received them.”
Delivery within ten business days and very fast customer service.
“I got my delivery within 10 business days.”
Good bargains despite longer shipping from Hong Kong and nice packaging.
“you can get a really good bargain.”
Order marked terminated and no support response; 24-hour shipping claim misleading.
“The order status later changed to “terminated” even though nothing was delivered.”
Placed a large order and received clear communication and successful delivery.
“I have received my order last week.”
Company failed to validate payment and inappropriately requested full card details including CVV.
“support started demanding that I send all my card details, including the security code (CVV), by email.”
Package was lost in transit and customer support is ignoring inquiries.
“the package was dispatched at the end of December, and was later lost in transit”
Order not shipped for over a month and replies are AI-like.
“Peggior sito di sempre! Non comprate perché tanto non spediscono!”
Long delivery delays and automated support prevent effective cancellations.
“Support take about 7 days to respond.”
Orders were never shipped and customer service did not respond.
“To this day, nothing has been shipped.”
Order outstanding for nine weeks with no refund and unhelpful service.
“I still haven't received my order from Stylevana, and it's been 9 weeks with no refund.”
Order not dispatched and cancellation request unanswered.
“Ordered an item, still hasn't been dispatched.”
Order marked completed but never received and no tracking provided.
“I never got my order.”
Order arrived after 18 days with minor spill but caused concern.
“my order arrived fully (a little bit of the hair mask was spilled)”
Order approved but still shows in progress and unreachable support.
“the status still shows “in progress” 2 weeks later.”
Parcel return unresolved and multiple emails about refund went unanswered.
“I ve sent a lot of emails without any answer.”
Order unreceived, conflicting delivery claims and refund denied.
“I get email from them that it was delivered on 8th of August to me”
Order cancelled after two weeks with refund due to product being out of stock.
“then got refund ,product out of stock!.”
Suspects expensive products are not genuine and account disappeared.
“not sure if they are genuine.”
Package not received, tracking unclear and refund was rejected.
“The tracking number shows "we are expecting it”
Company sold out-of-stock items and provided poor communication about refunds.
“Their website lets you order ‘out of stock’ items”
Order arrived well packaged by Royal Mail within expected time.
“my order arrived very well packaged.”
Long delay, courier issues and unhelpful customer service, potential financial loss.
“130 euro will be lost”
Parcel falsely marked delivered and customer service failed to investigate properly.
“My parcel was falsely marked as delivered on 17 April 2025”
Payment taken but company now silent despite providing requested bank statement.
“they asked me to provide a bank statement showing that the money was withdrawn.”
Items listed as in stock were delayed and tracking information absent.
“there is still no tracking information”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Stylevana is an online retailer focused on skincare, cosmetics, haircare, and body products. The site offers many brands and items such as serums, cleansers, masks, and makeup. Customers order through its e-commerce store and pay using standard online methods. Stylevana ships internationally and provides carrier tracking for deliveries. Many product pages include ingredient information and directions for use.