Reviews Analysed
21
We Collect & Analyse Reviews
STYLEVANA
Experiences & Reviews
STYLEVANA is an online retailer focused on beauty and skincare products from Asian brands, offering cosmetics, bodycare and skincare items through its e‑commerce website. Shoppers place orders via the site for home delivery; payment, dispatch and returns are handled through the online ordering system. This summary helps consumers researching STYLEVANA by highlighting customer-reported experiences with shipping, customer support, product condition and ordering processes.
Overview & Key Metrics
Positive Sentiment
14%
Latest Review
29d
Overall Rating
1.6
Our Analysis
🎯
Service quality
Most reviewers describe poor customer service: delayed or no replies, unresolved refund or cancellation requests and limited help with lost parcels.
Share
Weak
27%
💰
Value for money
Limited comments on price: a few note competitive pricing, while others say extra fees or failed promised services reduced value.
Share
Mixed
3%
⚡
User experience
Many customers report website and ordering issues: items sold as 'in stock' but unavailable, account problems and failed cancellations.
Share
Weak
12%
🔧
Product quality
Product reports are mixed: some users praise items and packaging, others report spills or question authenticity of higher‑value products.
Share
Mixed
5%
📞
Communication
Frequent complaints about dispatch and delivery: long delays, missing tracking links, false 'delivered' statuses and courier investigation delays.
Share
Weak
24%
⭐
Overall experience
Overall sentiment from reviews is negative for many shoppers, though a minority report successful, well‑packaged deliveries and satisfactory products.
Share
Weak
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Body shower ad moisturizing lotion
"My husband bought me SKINFOOD - Honey Rich Body Wash and Esfolio - Coenzyme Q10 Fresh Moisturizing Body Lotion a few weeks ago and I'm loving the drastic change in my skin. I’m the kind whose skin was very dehydrated and no amount of oil/lotion could moisturize it. Much thanks to my husband who found Stylevana and went ahead to order on my behalf. The quality of the body wash and lotion is fine and they have no effect on my sensitive skin. The lotion gives me a luxurious appearance and has also softened my skin. Thank You for the great products and reliable customer service that helped him get what I deserved most. I am impressed!"
Zara Ahmed
Collected.reviews
Dec 02, 2021
Featured for: Positive product quality and service
Products arrived
"I ordered a few things without seeing the reviews then I saw the reviews & panicked! But my order arrived very..."
Mirna
Trustpilot
Sep 30, 2025
Featured for: Positive delivery and packaging
AVOID AT ALL COST, CUSTOMER ABUSE
"Stylevana is not a trustworthy company. Their business practices are fraudulent and should be investigated under EU law. My parcel was falsely marked..."
L K
Trustpilot
Sep 30, 2025
Featured for: Detailed complaint: false delivery, no replies
Possibly fake
"I ordered several Japanese products and the expensive ones not sure if they are genuine. My account on the website is not existing..."
Ramona Neamtu
Trustpilot
Sep 30, 2025
Featured for: Concerns about product authenticity and silence
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
E
Eg
trustpilot.com
Sep 30, 2025
Ordered an item
Ordered an item, still hasn't been dispatched. Then placed another order thinking it was a slight d...
L
Leviza
trustpilot.com
Sep 30, 2025
SCAMMERS.
SCAMMERS. Ordered an order(Order No. BWSVESB2000045032) with value of 45 euros on the 3rd of August 2025, today is 29th of September and I still didn'...
N
Narmin
trustpilot.com
Sep 30, 2025
Order arrived
I was panicking after reading the reviews, but my order arrived fully (a little bit of the hair mask was spilled) in 18 days. I feel lucky for having...
C
Consumer
trustpilot.com
Sep 30, 2025
Disappointing
I placed an order with Stylevana on 17th September and it was approved, but the status still shows “in progress” 2 weeks later. (Even though all the p...
A
Athanasia Droungou
trustpilot.com
Sep 30, 2025
The customer service is terrible.My…
The customer service is terrible.My parcel was sent back and I tried to figure out how to get it and they answered me they would help a...
P
Paulina Czechanowska
trustpilot.com
Sep 30, 2025
Stylevana is the worst company
Stylevana is the worst company - do not order from them! I’ve place order in beginning of July, all month they didn’t send it, when zi reach backs to...
M
Mobsyr
trustpilot.com
Sep 30, 2025
I ordered
I ordered, I waited 2 weeks then...
R
Ramona Neamtu
trustpilot.com
Sep 30, 2025
Possibly fake
I ordered several Japanese products and the expensive ones not sure if they are genuine. My account on the website is not existing...
A
AN
trustpilot.com
Sep 30, 2025
Don't buy, nothing received.
My order was on 7 Sep. I didn't receive nothing on 26 Sep (19 days after my order!). Their 1st reply is "10 to 14 days". The tracking number shows "we...
J
Jan L
trustpilot.com
Sep 30, 2025
Don’t buy from this company
Don’t buy from this company. Their website lets you order ‘out of stock’ items, no communication from the company, had to chase it up 3 weeks later, t...
M
Mirna
trustpilot.com
Sep 30, 2025
Products arrived
I ordered a few things without seeing the reviews then I saw the reviews & panicked! But my order arrived very...
G
Good Luck
trustpilot.com
Sep 30, 2025
Never again.
Never again. Always ordered without any problems until my last order. After waiting for a month without any updates I’ve sent a message I wanted to ca...
L
L K
trustpilot.com
Sep 30, 2025
AVOID AT ALL COST, CUSTOMER ABUSE
Stylevana is not a trustworthy company. Their business practices are fraudulent and should be investigated under EU law. My parcel was falsely marked...
S
SofF Oz
trustpilot.com
Sep 30, 2025
I placed an order more than a month…
I placed an order more than a month ago. The payment went through, and the money was debited. I have been writing them emails, and they asked me to pr...
A
Ann Smith
trustpilot.com
Sep 30, 2025
Appalling delays and shipping, if it even arrives
Stylevana lies about what is in stock, has taken over a month to dispatch and it's still going to be weeks before it arrives...on things listed as in...
M
Melti You
trustpilot.com
Sep 30, 2025
⚠️ Warning: Dishonest Business Practices
Please be careful with this website. My experience with them was extremely frustrating and dishonest. I placed an order in mid-August for a bulk purch...
K
Kathryn
trustpilot.com
Sep 30, 2025
WORST CUSTOMER SERVICE
I ordered 3 products. 20 seconds after ordering I realised that I had another item in my cart I did not mean to purchase. I immediately messaged the s...
T
Teodora Mladenova
trustpilot.com
Sep 30, 2025
Scam dont order
Its been 3 months since I placed an order with them, they claimed the order came and it was returned to them but no courier ever contacted me. I reque...
B
Boyana Brewee
trustpilot.com
Sep 30, 2025
The scammers of scammers!!!
The scammers of scammers!!! Pls pls plsssss don’t waist your money on these horrible people! Four months and no sign of any refund, nor package, any...
T
Thales Marques
trustpilot.com
Sep 30, 2025
It’s the worst shopping site I’ve ever…
It’s the worst shopping site I’ve ever seen. The employees are liars and don’t tell the truth about the status of the order. They don’t provide the tr...
Conclusion
Customer reports for STYLEVANA show a pattern of shipping and customer‑service problems for many buyers, including long dispatch times, missing or unusable tracking and delayed or absent refunds. Several reviews describe parcels falsely marked as delivered or long unresolved courier investigations; others received their orders intact and were satisfied with product quality. If you plan to order, verify shipping and refund policies, keep proof of payment and tracking, and consider paying for tracked or insured delivery options where available. For unresolved refunds or suspected fraud, customers reported escalating to their payment provider or consumer protection bodies as a next step.