Customer feedback shows recurring strengths in customer service, fast dispatch and straightforward returns processes, with many reviewers praising packing and product condition. Several shoppers also note good value when items are discounted. However, there are isolated but strong negative reports about delivery failures and delays, often linked to specific carriers and missing parcels. If buying from Stuarts London, check available delivery options and tracking, review the returns policy and contact customer service promptly if an issue arises. Overall, most reviewers would recommend or buy again, while a minority report unresolved delivery problems.
Examples from available reviews (Dec 2021 – Feb 2026).
Parcel delayed and appears missing; customer requests refund and warns others.
“parcel (if sent out at all) has been “in transit” for 8 days!”
Delivery issues with Royal Mail; parcels not left in safe places.
“Royal Mail knock and run”
Heavily discounted item with fast delivery and perfect condition.
“item was reduced to a fraction of the RRP”
Responsive customer service, fast dispatch, and easy exchanges.
“Fantastic customer service, quick to respond to emails.”
Most reviewers praise responsive, helpful customer service and effective problem resolution; a small number report delays or refund disputes.
Several shoppers report discounted prices and competitive pricing; the sample mentioning value is small but generally positive.
Ordering, dispatch and returns are frequently described as straightforward and quick; a minority report delayed or missing deliveries.
Customers commonly report items arriving in good condition, well packaged and as described, with positive comments on fit and quality.
Reviewers note fast email responses, proactive scheduling and tracking updates; some complaints relate to delivery partners and limited delivery options.
Most reviewers give a positive overall impression citing fast fulfilment and good service; a few report very negative delivery experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (36) · Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
Simple ordering, prompt notification and next-day delivery.
“Fantastic service and quality from start to finish”
Quick delivery and good communication; will use again.
“Quick delivery and good communication.”
Responsive customer service, fast dispatch, and easy exchanges.
“Fantastic customer service, quick to respond to emails.”
Staff ensured delivery and held item until customer returned.
“Stuart's went the extra mile to make sure the leather jacket we ordered got delivered”
Helpful customer service expedited replacement postage the same day.
“Arranged to expedite postage of bigger size same day”
Longtime customer praising fast delivery, great items and service.
“Great service. Fast delivery and great items.”
Resolved a customer mistake quickly; excellent shop and brands.
“they sorted things out for me in a matter of minutes”
Expensive international shipping but excellent customer service and refund.
“Even refunded me the difference”
Delivery issues with Royal Mail; parcels not left in safe places.
“Royal Mail knock and run”
First-time order: great clothing quality and quick, accommodating customer service.
“quality of clothes were amazing and so was the delivery times.”
Wide brand choice with friendly, fast communication; highly recommended.
“friendly and fast communication.”
Found item in stock; arrived in two days with immaculate packing.
“Arrived two days later,same price with immaculate packing .”
Parcel delayed and appears missing; customer requests refund and warns others.
“parcel (if sent out at all) has been “in transit” for 8 days!”
Great stock, good prices and super-fast postage.
“Great stock and prices. Super fast postage.”
I love these Carhartt WIP x Converse Chuck 70 Hi ICONS Hamilton Brown shoes so much. I've been wearing them every day since they arrived. They fit perfectly and they look great. They're really unique, and simple enough to wear with pretty much anything. The only slightly negative thing is the delay. I expected they would be delivered as agreed but it took 5 more days. I had to keep calling them but they responded positively. I wouldn't mind buying from them one more time. Great customer service an duality service. You deserve a four star rating from me. Keep up!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Stuarts London is a UK-based fashion retailer and online shop offering branded clothing, outerwear and footwear. The retailer operates an e-commerce store serving domestic and international customers and handles order fulfilment, shipping and returns. People searching for Stuarts London reviews commonly look for information on customer service, delivery reliability, product condition and pricing. This summary aggregates customer feedback on those topics to help consumers evaluate buying and shipping expectations.