Reviews often praise quick dispatch and helpful service both in store and online. Many customers point to good prices and well-made shoes and clothing. Several reviews describe major problems with refunds, billing mistakes, or parcels delayed by import procedures. A smaller number say they received faulty items or goods that appeared previously returned but were sold as new.
Examples from available reviews (Dec 2021 – Feb 2026).
Consistently faultless service; helpful customer support and timely delivery.
“the service has been faultless.”
Consistently excellent service, quick refunds and next-day delivery.
“Delivery is very often next day”
Complicated refund process, incorrect charges and poor customer communication.
“they took the payment out three times and returned it twice”
Received a returned faulty item marketed as restocked; poor response.
“returned by a customer because they were faulty and marked”
Most reviews describe staff who respond quickly, fix order issues, and arrange exchanges. Many customers mention same-day or next-day dispatch and refunds that go smoothly when returns are accepted. A minority report refused refunds, duplicated charges, or cases that never get resolved, and those complaints come from a limited set of accounts.
Customers often cite discounted prices, bargains, and free postage as key reasons to buy. Reviewers frequently connect the price with product quality they see as good. A small number mention higher shipping costs for international orders.
Shoppers describe a clear website, easy ordering, and quick checkout, with deliveries packed well. Several reviews highlight next-day delivery options and dependable in-store fulfilment. A few customers report parcels that were delayed, went missing, or got stuck in import paperwork.
Many reviewers say items fit well, match the description, and feel well made. More than one comment points to genuine, solid footwear and jackets in particular. A small group report faulty items or stock that seemed to have been returned by other customers.
Many comments praise fast email replies, delivery updates, and clear refund confirmations. Staff are often described as helpful and proactive when contacted. A limited number criticise weak communication about delivery issues or Royal Mail handling.
Most reviews describe repeat purchases driven by fast fulfilment, helpful service, and strong pricing. Positive feedback often comes from long-term customers. Still, a separate set of serious complaints about refunds, billing, and international delivery creates a clear split in what customers report.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (36) · Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
Simple ordering, prompt notification and next-day delivery.
“Fantastic service and quality from start to finish”
Quick delivery and good communication; will use again.
“Quick delivery and good communication.”
Responsive customer service, fast dispatch, and easy exchanges.
“Fantastic customer service, quick to respond to emails.”
Staff ensured delivery and held item until customer returned.
“Stuart's went the extra mile to make sure the leather jacket we ordered got delivered”
Helpful customer service expedited replacement postage the same day.
“Arranged to expedite postage of bigger size same day”
Longtime customer praising fast delivery, great items and service.
“Great service. Fast delivery and great items.”
Resolved a customer mistake quickly; excellent shop and brands.
“they sorted things out for me in a matter of minutes”
Expensive international shipping but excellent customer service and refund.
“Even refunded me the difference”
Delivery issues with Royal Mail; parcels not left in safe places.
“Royal Mail knock and run”
First-time order: great clothing quality and quick, accommodating customer service.
“quality of clothes were amazing and so was the delivery times.”
Wide brand choice with friendly, fast communication; highly recommended.
“friendly and fast communication.”
Found item in stock; arrived in two days with immaculate packing.
“Arrived two days later,same price with immaculate packing .”
Parcel delayed and appears missing; customer requests refund and warns others.
“parcel (if sent out at all) has been “in transit” for 8 days!”
Great stock, good prices and super-fast postage.
“Great stock and prices. Super fast postage.”
I love these Carhartt WIP x Converse Chuck 70 Hi ICONS Hamilton Brown shoes so much. I've been wearing them every day since they arrived. They fit perfectly and they look great. They're really unique, and simple enough to wear with pretty much anything. The only slightly negative thing is the delay. I expected they would be delivered as agreed but it took 5 more days. I had to keep calling them but they responded positively. I wouldn't mind buying from them one more time. Great customer service an duality service. You deserve a four star rating from me. Keep up!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Stuarts London is a UK retailer selling footwear, clothing, and accessories. It runs an online shop and has at least one physical location in London. Product pages usually show sizes, materials, and delivery options to support buying choices. The site also lists customer support contacts and explains returns and exchanges.