Customer feedback shows recurring strengths in customer service, fast dispatch and straightforward returns processes, with many reviewers praising packing and product condition. Several shoppers also note good value when items are discounted. However, there are isolated but strong negative reports about delivery failures and delays, often linked to specific carriers and missing parcels. If buying from Stuarts London, check available delivery options and tracking, review the returns policy and contact customer service promptly if an issue arises. Overall, most reviewers would recommend or buy again, while a minority report unresolved delivery problems.
Examples from available reviews (Dec 2021 – Feb 2026).
Parcel delayed and appears missing; customer requests refund and warns others.
“parcel (if sent out at all) has been “in transit” for 8 days!”
Delivery issues with Royal Mail; parcels not left in safe places.
“Royal Mail knock and run”
Heavily discounted item with fast delivery and perfect condition.
“item was reduced to a fraction of the RRP”
Responsive customer service, fast dispatch, and easy exchanges.
“Fantastic customer service, quick to respond to emails.”
Most reviewers praise responsive, helpful customer service and effective problem resolution; a small number report delays or refund disputes.
Several shoppers report discounted prices and competitive pricing; the sample mentioning value is small but generally positive.
Ordering, dispatch and returns are frequently described as straightforward and quick; a minority report delayed or missing deliveries.
Customers commonly report items arriving in good condition, well packaged and as described, with positive comments on fit and quality.
Reviewers note fast email responses, proactive scheduling and tracking updates; some complaints relate to delivery partners and limited delivery options.
Most reviewers give a positive overall impression citing fast fulfilment and good service; a few report very negative delivery experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (36) · Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
Good quality and rapid shipping to Germany without English VAT.
“best quality and "ruck zuck" sent to germany”
Absolutely brilliant customer service with top-quality clothing at good prices.
“absolutley brilliant customer service.”
On-time delivery, great service and a large selection.
“Delivered on time and big selection.”
Team guided returns and issued a quick refund; would use again.
“issued a quick refund.”
Very fast delivery and a very happy customer.
“mega fast delivery.”
La veste est magnifique, la taille L parfaite et livraison excellente.
“la veste est magnifique, exactement ce qu’on attendait et la taille L parfaite!”
Consistently excellent service, quick refunds and next-day delivery.
“Delivery is very often next day”
Quick delivery and a pleasant website UI/UX experience.
“nice UI/UX experience”
Great experience with a lovely product and a happy customer.
“A great experience. Lovely product.”
Consistently good service and a great shopping experience.
“Great experience shopping at Stuart's always had good service”
Consistently great service with well-packed orders and good updates.
“always packed well updates great 👍”
Customer returned a T-shirt but was refused a refund, alleging dishonesty.
“they refused to refund me!”
Extremely fast shipping with import fees covered.
“covered import fees”
Same-day shipping and timely arrival; marvellous service.
“shipped the same day”
Great deals and very quick delivery across multiple purchases.
“Great deals and very quick delivery.”
Great shoes at a lower price with discount and free postage.
“Much cheaper than other competitors and arrived in quick sticks.”
Good price and quality with efficient shipping.
“Great price for quality item.”
Order arrived in a few days; impressed with the service.
“Well impressed with the service.”
Excellent service, wide clothing choice and prompt delivery.
“Excellent service, great choice of clothing and prompt delivery,”
Brilliant service with fast delivery.
“Brilliant service and fast delivery”
Parcel stuck in import bureaucracy; customer unable to resolve delivery issues.
“the parcel is in a laberythin of import documents, bureacracy and paperwork”
Received a returned faulty item marketed as restocked; poor response.
“returned by a customer because they were faulty and marked”
Found a hard-to-find shirt, used a coupon and got next-day delivery.
“the next working day delivery option came up at no extra charge”
Bought genuine Danner boots at a great bargain with fast delivery.
“They’re completely genuine, excellent quality, and the delivery was very fast.”
Consistently faultless service; helpful customer support and timely delivery.
“the service has been faultless.”
Easy returns and clear refund confirmation after keeping one sweatshirt.
“received a confirmatory email which also told me when the refund would be in my account”
Reliable go-to retailer with hassle-free purchases and good exchanges.
“It is my go to place for certain brands especially Red Wing, Clarks Shoes and Mephisto”
Complicated refund process, incorrect charges and poor customer communication.
“they took the payment out three times and returned it twice”
Found Clarks at the best price; quick delivery in excellent condition.
“they were the best price for Quality shoes.”
Top-quality goods and exceptional, understanding customer service.
“Madison who dealt with my query was first class.”
Long-term customer praising consistently exemplary in-store and online service.
“A customer of Stuarts for 20+ years”
Fast same-day dispatch for orders before 3pm with good packaging.
“If ordered before 3pm, it’s dispatched on the same day”
Excellent service with quick, helpful responses and great products.
“The best service - experience and products available.”
Good customer service, fast shipping, and well-packaged quality goods.
“Very good customer service, and fast shipping.”
Fast delivery and a stunning jacket; excellent service.
“Jacket stunning service kool recommended to anyone 👌”
Heavily discounted item with fast delivery and perfect condition.
“item was reduced to a fraction of the RRP”
Fast delivery and easy returns; would use again.
“Delivery was fast and returns handled easily.”
Professional and excellent service with great delivery.
“Excellent service, professional, great delivery and follow on servic.”
Perfect jacket and impeccable customer service with clear delivery.
“Stuarts customer service is impeccable, communication and scheduling leaves no doubt re delivery”
They resolved a delivery mistake quickly with no extra charge.
“sorted it out no dramas and no extra charge...”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Stuarts London is a UK-based fashion retailer and online shop offering branded clothing, outerwear and footwear. The retailer operates an e-commerce store serving domestic and international customers and handles order fulfilment, shipping and returns. People searching for Stuarts London reviews commonly look for information on customer service, delivery reliability, product condition and pricing. This summary aggregates customer feedback on those topics to help consumers evaluate buying and shipping expectations.