Customer feedback for Strathberry shows frequent praise for leather quality, craftsmanship and fast shipping, often combined with positive in-store service. Several reviewers highlight excellent presentation and perceived value, while a minority report delivery problems or visible defects on arrival. If you are considering a purchase, inspect items promptly on delivery and use available return or support channels if you find faults. When buying online, check shipping options and any advertised discounts to avoid surprises; in-store purchases often receive direct staff assistance on shipping and handling.
Examples from available reviews (Nov 2021 – Feb 2026).
Friendly staff persuaded purchase and arranged safe postponed delivery.
“Excellent communication”
Received a bag with visible defects and was deeply disappointed.
“I am deeply disappointed with the quality of the bag and the visible defects.”
Delivery issues and delayed support undermined otherwise great products.
“Delivery appalling.”
Exceptional quality and fast, well-presented delivery; reviewer will buy again.
“I was blown away by the quality of this bag.”
Many reviewers praise helpful in-store staff and prompt problem resolution, but some report inconsistent support and issues with discounts or aftercare.
Multiple buyers describe the bags as good value or ‘well worth the money’; a few customers raised concerns about pricing or missing discounts.
Limited comments on the online/app experience: some orders were smooth and fast, while at least one reviewer called online ordering stressful.
Most reviews mention high-quality leather, construction and presentation; a small number report visible defects that undermined trust in craftsmanship.
Many buyers applaud fast shipping, good packaging and clear delivery updates, though isolated delivery failures and delayed responses were reported.
The majority report a positive ownership experience—fast delivery, attractive presentation and satisfaction; a minority had disappointing purchases or service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Easy online ordering, fast delivery, excellent leather and reasonable price.
“The online ordering process is very easy”
Reviewer found the bag poor quality, misleading and shipping delayed.
“Poor Quality , more like a child’s bag , misleading picture .”
Initial defect replaced promptly with fast, friendly and thorough customer service.
“they were incredibly quick and friendly.”
The bag was significantly smaller than expected and did not fit my phone.
“did not even fit my phone.”
Friendly, helpful staff and well-packaged handbag; reviewer will return.
“staff were very friendly and helpful without being pushy.”
Bag quality and design were perfect and packaging met expectations.
“the quality is perfect”
Amazing quality and well-made bags; responsive and helpful customer service.
“Amazing quality and beautifully made bags.”
Order paid in full but not shipped; customer requests cancellation and refund.
“the order has still not been shipped.”
Leather products are beautifully made and add class to outfits.
“Beautifully made leather products.”
Returned order months ago but received no refund or communication.
“I have received no updates and no refund.”
Handmade crossbody praised for exceptional leather quality and craftsmanship.
“I am absolutely in love with this handmade leather crossbody purse!”
Good product quality but delivery was left elsewhere and delayed.
“handbag was not delivered to my property on time and was left elsewhere.”
Beautiful packaging and top-class construction despite temporary chemical smell.
“Beautifully packaged bag.”
Speedy delivery and excellent, luxurious quality of chosen bags.
“Delivery was speedy and I am in love with the excellent quality.”
Bags shipped promptly and were elegantly packaged with a special touch.
“All of my Strathberry bags were shipped promptly and so elegantly packaged.”
Loves third Mosaic bag; stylish and classic in black crocodile.
“Love my third Mosaic bag, this time a black crocodile nano.”
Beautiful purse with palpable quality, versatile and attractive gold chain.
“This is a beautiful purse you can feel the quality”
Bag is beautiful and delivered very quickly.
“Beautiful bag. Delivered so quickly”
Well-made Multrees bag with versatile handles and admired eco-friendly packaging.
“The bag is well made, well-designed and is versatile”
Reviewer expresses love for their bag.
“love your bag”
Friendly staff persuaded purchase and arranged safe postponed delivery.
“Excellent communication”
Reviewer reports a top-tier experience with the company.
“Top tier experience”
Reviewer loves purchases and is very happy with the quality.
“Very happy with the quality.”
Received a high-quality Mosaic bag with preferred cotton lining.
“Top quality, perfect size.”
Received a bag with visible defects and was deeply disappointed.
“I am deeply disappointed with the quality of the bag and the visible defects.”
Loves her Melody tote; second purchase, classy and fast shipping.
“I love my new Melody tote.”
Fast shipping and good quality leather with versatile design.
“Good quality leather and hardware.”
Second Mosaic bag purchased; craftsmanship described as impeccable.
“craftsmanship is impeccable.”
Staff were friendly and provided quick service.
“The staff were very friendly and provided a quick service.”
Bag arrived fast with lovely packaging and excellent leather quality.
“the leather is so soft and the quality is the fabulous.”
Delivery was fast and packaging good; reviewer will buy again.
“Delivery was fast and good.”
First purchase impressed reviewer with quality and craftsmanship.
“I'm very impressed with the quality and craftsmanship of my new bag.”
Delivery issues and delayed support undermined otherwise great products.
“Delivery appalling.”
Staff were wonderful and accommodating.
“The staff was wonderful and accommodating!”
First full-price purchase was not given expected 10% discount.
“I was not given 10% discount.”
Exceptional quality and fast, well-presented delivery; reviewer will buy again.
“I was blown away by the quality of this bag.”
Reviewer praises a beautiful product and great service.
“Beautiful product with great service.”
Wife loves Strathberry and endorses the brand.
“My wife loves Strathberry.”
Well-constructed bag with expected colour and crossbody option.
“This is a beautifully constructed bag.”
Reviewer expresses strong love for the bag.
“Love this bag so much!!!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Strathberry is a fashion brand specialising in leather handbags and small leather goods, sold through its online store and retail locations. Consumers searching reviews for Strathberry typically look for comments on leather quality, craftsmanship, delivery and in-store service. This summary focuses on customer feedback about products, shipping and support to help shoppers evaluate recent buyer experiences.