Reviews Analysed
21
We Collect & Analyse Reviews
Strathberry
Experiences & Reviews
Strathberry is a fashion brand specialising in leather handbags and small leather goods, sold through its online store and retail locations. Consumers searching reviews for Strathberry typically look for comments on leather quality, craftsmanship, delivery and in-store service. This summary focuses on customer feedback about products, shipping and support to help shoppers evaluate recent buyer experiences.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
17d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Many reviewers praise helpful in-store staff and prompt problem resolution, but some report inconsistent support and issues with discounts or aftercare.
Share
Mixed
11%
💰
Value for money
Multiple buyers describe the bags as good value or ‘well worth the money’; a few customers raised concerns about pricing or missing discounts.
Share
Strong
10%
⚡
User experience
Limited comments on the online/app experience: some orders were smooth and fast, while at least one reviewer called online ordering stressful.
Share
Mixed
5%
🔧
Product quality
Most reviews mention high-quality leather, construction and presentation; a small number report visible defects that undermined trust in craftsmanship.
Share
Strong
27%
📞
Communication
Many buyers applaud fast shipping, good packaging and clear delivery updates, though isolated delivery failures and delayed responses were reported.
Share
Strong
13%
⭐
Overall experience
The majority report a positive ownership experience—fast delivery, attractive presentation and satisfaction; a minority had disappointing purchases or service.
Share
Strong
34%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
The Strathberry staff at the Victoria…
"The Strathberry staff at the Victoria Street were great. Was not expecting to buy a bag but their friendliness and openness definitely persuaded my pu..."
LMP
Trustpilot
Sep 30, 2025
Featured for: In-store staff and shipping help
Poor quality and defects
"Last summer I discovered your brand and, as a handbag enthusiast, I became truly interested. What convinced me completely was a review by The Leatherm..."
Fatma Ismaylova
Trustpilot
Sep 30, 2025
Featured for: Reports visible product defects
Delivery appalling.
"Delivery appalling. The quality, value and designs of these bags is absolutely great. Getting one is another matter. If you can buy in-store. I have o..."
Mrs Lindsay Benton
Trustpilot
Sep 30, 2025
Featured for: Detailed delivery and support complaint
EXCEPTIONAL QUALITY!
"I just made my first purchase and got the MIDI TOTE. I was blown away by the quality of this bag. It is exceptional and well worth the money. Als..."
TW
Trustpilot
Sep 30, 2025
Featured for: Positive: exceptional quality and delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
L
LMP
trustpilot.com
Sep 30, 2025
The Strathberry staff at the Victoria…
The Strathberry staff at the Victoria Street were great. Was not expecting to buy a bag but their friendliness and openness definitely persuaded my pu...
R
Rubiemae Bayquen
trustpilot.com
Sep 30, 2025
Top tier experience
...
M
M Kh
trustpilot.com
Sep 30, 2025
Love my purchases!
Love my purchases! Very happy with the quality. L...
L
Larisa L.
trustpilot.com
Sep 30, 2025
I just received my Mosaic dark…
I just received my Mosaic dark chocolate suede leather bag. She is a beauty! Top quality, perfect size. Especially I want to thank you for changing mi...
F
Fatma Ismaylova
trustpilot.com
Sep 30, 2025
Poor quality and defects
Last summer I discovered your brand and, as a handbag enthusiast, I became truly interested. What convinced me completely was a review by The Leatherm...
C
Crissy
trustpilot.com
Sep 30, 2025
I love my new Melody tote
I love my new Melody tote. It is my second bag from S...
S
Starfish
trustpilot.com
Sep 30, 2025
Pleasantly Surprised
Fast shipping. Beautiful presentation upon unboxing. Good quality leather and hardware. Perfect size and versatility with dual straps. Includ...
T
Tracy
trustpilot.com
Sep 30, 2025
Beautiful Mosaic Handbag
Ordered and received my Mosaic (chocolate) handbag. I love it! This is the second Strathberry handbag I've...
K
Kasey Hooper
trustpilot.com
Sep 30, 2025
The staff were very friendly and…
The staff were very friendly...
S
Selena McCafferty
trustpilot.com
Sep 30, 2025
Love my new bag !
Arrived fast, love the packaging. Got a great deal on my lovely ox blood Multrees hobo bag, the leather is so soft...
S
Sb
trustpilot.com
Sep 30, 2025
Delivery was fast and good
Delivery was fast and good. All three bags came w...
J
Jordan Teuber
trustpilot.com
Sep 30, 2025
Excellent quality, beautiful bag
This is my first Strathberry purchase. I'm very impressed with the quali...
M
Mrs Lindsay Benton
trustpilot.com
Sep 30, 2025
Delivery appalling.
Delivery appalling. The quality, value and designs of these bags is absolutely great. Getting one is another matter. If you can buy in-store. I have o...
V
Victoria Ho
trustpilot.com
Sep 30, 2025
The staff was wonderful and…
The staff was wonderf...
S
Shef
trustpilot.com
Sep 30, 2025
I purchased for the 1st time a full…
I purchased for the 1st time a full price bag toda...
T
TW
trustpilot.com
Sep 30, 2025
EXCEPTIONAL QUALITY!
I just made my first purchase and got the MIDI TOTE. I was blown away by the quality of this bag. It is exceptional and well worth the money. Als...
L
Linda
trustpilot.com
Sep 30, 2025
Beautiful product with great service
Beautiful product with grea...
L
Luis Eduardo Baez
trustpilot.com
Sep 30, 2025
My wife loves Strathberry.
My wife loves Strathberry. You can nev...
L
Lynn
trustpilot.com
Sep 30, 2025
Multress Hobo Oxblood
This is a beautifully constructed bag. The color is just what I expected. I love the option...
M
Monika Derda-Markowski
trustpilot.com
Sep 30, 2025
Love this bag so much!!!
...
Conclusion
Customer feedback for Strathberry shows frequent praise for leather quality, craftsmanship and fast shipping, often combined with positive in-store service. Several reviewers highlight excellent presentation and perceived value, while a minority report delivery problems or visible defects on arrival. If you are considering a purchase, inspect items promptly on delivery and use available return or support channels if you find faults. When buying online, check shipping options and any advertised discounts to avoid surprises; in-store purchases often receive direct staff assistance on shipping and handling.