Customer feedback for Strathberry shows frequent praise for leather quality, craftsmanship and fast shipping, often combined with positive in-store service. Several reviewers highlight excellent presentation and perceived value, while a minority report delivery problems or visible defects on arrival. If you are considering a purchase, inspect items promptly on delivery and use available return or support channels if you find faults. When buying online, check shipping options and any advertised discounts to avoid surprises; in-store purchases often receive direct staff assistance on shipping and handling.
Examples from available reviews (Nov 2021 – Feb 2026).
Friendly staff persuaded purchase and arranged safe postponed delivery.
“Excellent communication”
Received a bag with visible defects and was deeply disappointed.
“I am deeply disappointed with the quality of the bag and the visible defects.”
Delivery issues and delayed support undermined otherwise great products.
“Delivery appalling.”
Exceptional quality and fast, well-presented delivery; reviewer will buy again.
“I was blown away by the quality of this bag.”
Many reviewers praise helpful in-store staff and prompt problem resolution, but some report inconsistent support and issues with discounts or aftercare.
Multiple buyers describe the bags as good value or ‘well worth the money’; a few customers raised concerns about pricing or missing discounts.
Limited comments on the online/app experience: some orders were smooth and fast, while at least one reviewer called online ordering stressful.
Most reviews mention high-quality leather, construction and presentation; a small number report visible defects that undermined trust in craftsmanship.
Many buyers applaud fast shipping, good packaging and clear delivery updates, though isolated delivery failures and delayed responses were reported.
The majority report a positive ownership experience—fast delivery, attractive presentation and satisfaction; a minority had disappointing purchases or service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Great Price!!
I Was looking for a handbag for my wife online, and I found a Box Crescent handbag from StrathBerry online shop. I read a couple of good reviews about this site and decided to give it a try. I made a little mistake when placing the order, but the customer service immediately fixed everything.
I've just received this bag in the mail, and my wife loves it. The quality of leather used is soft yet thick and sturdy. There are so many pockets! The color is excellent, very vibrant. I love the long strap, perfect for my wife's height (5'10).
My wife is thrilled with the bag. Great product at a great price!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Strathberry is a fashion brand specialising in leather handbags and small leather goods, sold through its online store and retail locations. Consumers searching reviews for Strathberry typically look for comments on leather quality, craftsmanship, delivery and in-store service. This summary focuses on customer feedback about products, shipping and support to help shoppers evaluate recent buyer experiences.