Reviews show a mix of outcomes: several customers report satisfactory purchases with good fit and acceptable prices, while many others describe problems with delivery, refunds and customer support. Recurrent issues include delayed or missing parcels, difficulty contacting support and occasional faulty items or incorrect dimensions. Positive reports are more common for in‑store experiences and specific items that matched descriptions. If you plan to buy, keep evidence of deliveries and check the returns policy; consider buying in store where possible to inspect items directly.
Examples from available reviews (Feb 2016 – Feb 2026).
Parcel marked delivered but not received and company unresponsive.
“I was home, no one rang the bell or knock”
Received faulty trousers and customer service refused refund despite consumer law.
“CLEARLY happy to take your money but not fix any issues.”
In-store experience in Italy was good but website is very slow.
“It takes so long to show me the photos and change what I want to see.”
Bag arrived after two weeks and matched pictures with good quality.
“It’s exactly as the picture and is good quality.”
Many reviewers report problems with fulfilment, refunds and in‑store staff; a smaller set praise fast delivery and helpful shop teams.
Some shoppers describe reasonable prices and good quality; a few note poor dimensions or low durability that reduced perceived value.
Frequent complaints about website/app speed, confusing checkout and chat‑only support; a few reviewers find ordering straightforward in store.
Several reviewers report good fit and sturdy items; other reports cite faulty items, stains or misleading dimensions for bags.
Many customers describe unresponsive or terminated chats, delayed replies and difficulty contacting staff; occasional praise for polite store staff.
Overall sentiment leans negative: recurring issues with delivery, refunds and support dominate positive accounts of individual purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (14) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Received two faulty items and customer service offered no apology or help.
“Customer service are a waste of space!”
Fast delivery and items fit well and were true to size.
“I ordered on Friday afternoon and received them on Saturday afternoon.”
Unable to contact customer service; waiting weeks for order and refund.
“still waiting for my order from weeks ago”
Returned a skirt and has not received refund despite proof and contact.
“I returned a skirt and have yet to receive my refund from last September.”
Order lost and company refused to expedite replacement despite paid delivery.
“They said it was lost.”
Order cancelled after address issue and refund promised in seven working days.
“my order is cancelled and it’ll take up to 7 working days to get my money refunded”
Garment bobbled after washes and customer service refused remote resolution.
“the material has gone all bobbly.”
Order severely delayed with conflicting customer service responses; refunded eventually.
“I went onto the online chat and was told conflicting things”
Order dispatched but not delivered; parts missing and support slow and rude.
“the company cannot tell me where my purchase is.”
Customer service non-existent and store described as a sham.
“The company is a complete sham and run buy con artist.”
Returned jeans but collection point had no parcel and customer service unresponsive.
“there at collection point they have not received any parcel.”
Returned a clearly faulty item but only partial delivery charges refunded.
“the item was clearly faulty”
Paid for express shipping but item arrived late and no compensation offered.
“Don't depend on their expediated shipping.”
Tracking not provided and customer service repeatedly gave unhelpful responses.
“So rude, so unprofessional and so unhelpful”
Received wrong boots and was mischarged for cash delivery.
“They sent me wrong boots and charged me with higher amount cash delivery.”
Company denied receiving return; only refunded after prolonged chasing and evidence.
“I spent months chasing and receiving the most appalling service.”
Website won't recognise email and WhatsApp contact is unhelpful for returns.
“the website won’t recognise my email address”
Helpful store staff resolved an online order error with excellent service.
“Lucy was an absolute delight to speak to, she was incredibly helpful”
Online order arrived still tagged and store staff were accusatory and unhelpful.
“tried to accuse me of stealing the item”
Damaged coat and company insisted customer return with same courier, offering no support.
“they decided to end the chat with is there anything else I can help you with?”
Order stuck and impossible to speak to anyone due to bots.
“Can't speak to anyone to cancel the order to get my money back because it's run by BOTS!”
Parcel marked delivered but not received and company unresponsive.
“I was home, no one rang the bell or knock”
Unable to contact them; only chatbot and WhatsApp available.
“Terrible, been trying to contact them for a week.”
Order not shipped by expected delivery date and customer service unhelpful.
“the order has not even been shipped.”
Friendly staff, good prices and high quality clothes in Portugal shop.
“The staff were kind, the products were well priced and high quality.”
In-store experience in Italy was good but website is very slow.
“It takes so long to show me the photos and change what I want to see.”
Fast delivery and products have great quality and fit.
“Super fast delivery - really happy with product - great quality and fit”
Selected petite online but confirmation omitted it and service refused help.
“they couldn’t update the special length for security reasons.”
Bag arrived after two weeks and matched pictures with good quality.
“It’s exactly as the picture and is good quality.”
Received faulty trousers and customer service refused refund despite consumer law.
“CLEARLY happy to take your money but not fix any issues.”
Unable to process return and customer service unhelpful via WhatsApp.
“there are no items available for return.”
Unacknowledged customer and rude till staff despite a £300 purchase.
“the woman on the till never acknowledged me, continued laughing and joking”
Bag smaller than described, strap tiny and not very sturdy.
“This “17.7 inch” bag barely fits my laptop”
Claims company do not refund customers.
“Do not order from this company they do not refund”
Paid for presents which account shows delivered but never arrived.
“Paid £211 for presents for daughter which never arrived.”
Double charged in store and manager refused to assist or take responsibility.
“the General Manager refused to assist, ignored my proof of payment”
Sales assistants were rude and unhelpful; manager appeared uninterested.
“The sales assistants are so miserable, rude and unhelpful.”
Chaotic busy store with long queues, poor tills and overheated shop.
“The shop was absolutely boiling and it felt like the air cons had packed up.”
Return confirmed delivered to warehouse yet refund delayed over two months.
“return parcel was delivered and signed for at their warehouse in Spain on July 3, 2025”
Customer service poor; only one of four returned items was refunded.
“I returned 4 items and they have only refunded me for 1.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Stradivarius is a European fast‑fashion retailer owned by the Inditex group, offering womenswear, accessories and footwear. It operates physical stores across multiple countries and an international online shop. Consumers searching for Stradivarius reviews typically look for information on fit, product quality, delivery and returns. Reviews and customer service experiences are commonly referenced when assessing the brand.