Reviews are strongly positive about fit, price, and some store staff. Many complaints centre on returns, refunds, and failed deliveries. When problems come up, customers often describe support as unhelpful or rude. Automated chat and limited ways to get in touch draw repeated criticism.
Examples from available reviews (Feb 2016 – Mar 2026).
Received two faulty items and customer service offered no apology or help.
“Customer service are a waste of space!”
Order dispatched but not delivered; parts missing and support slow and rude.
“the company cannot tell me where my purchase is.”
Fast delivery and products have great quality and fit.
“Super fast delivery - really happy with product - great quality and fit”
Helpful store staff resolved an online order error with excellent service.
“Lucy was an absolute delight to speak to, she was incredibly helpful”
Service problems drive most negative reviews. Customers describe orders that go missing or get cancelled, refunds that take a long time, and returned parcels that are not acknowledged. Many also report uneven or obstructive responses from online support and store managers.
Several reviewers highlight low prices and good value for seasonal pieces. Across multiple reviews, people mention specific price points and flattering fits. Complaints about poor value or feeling overcharged appear too, but less often.
In-store experiences swing between helpful staff and assistants described as rude or inattentive. Some shops are called crowded, with long queues and weak floor management. A smaller number of reviews mention website performance and usability issues.
Opinions on quality are split. Many reviews point to fast delivery, good fit, and well-made clothing, while others mention bobbling, stains, wrong sizing, and small or flimsy parts. Quality complaints repeat, even as strong praise appears in multiple reviews.
Getting in touch comes up as a recurring issue. Reviewers mention chatbot replies, WhatsApp-only responses, and long waits to reach a person. Several also describe replies that feel abrupt or unhelpful.
Reviews show a clear split: strong satisfaction with products, frequent frustration with aftercare. Positive comments focus on fit, price, and some store staff. Negative comments focus on delivery, returns, and slow or unresponsive customer service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (14) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Received two faulty items and customer service offered no apology or help.
“Customer service are a waste of space!”
Fast delivery and items fit well and were true to size.
“I ordered on Friday afternoon and received them on Saturday afternoon.”
Unable to contact customer service; waiting weeks for order and refund.
“still waiting for my order from weeks ago”
Returned a skirt and has not received refund despite proof and contact.
“I returned a skirt and have yet to receive my refund from last September.”
Order lost and company refused to expedite replacement despite paid delivery.
“They said it was lost.”
Order cancelled after address issue and refund promised in seven working days.
“my order is cancelled and it’ll take up to 7 working days to get my money refunded”
Garment bobbled after washes and customer service refused remote resolution.
“the material has gone all bobbly.”
Order severely delayed with conflicting customer service responses; refunded eventually.
“I went onto the online chat and was told conflicting things”
Order dispatched but not delivered; parts missing and support slow and rude.
“the company cannot tell me where my purchase is.”
Customer service non-existent and store described as a sham.
“The company is a complete sham and run buy con artist.”
Returned jeans but collection point had no parcel and customer service unresponsive.
“there at collection point they have not received any parcel.”
Returned a clearly faulty item but only partial delivery charges refunded.
“the item was clearly faulty”
Paid for express shipping but item arrived late and no compensation offered.
“Don't depend on their expediated shipping.”
Tracking not provided and customer service repeatedly gave unhelpful responses.
“So rude, so unprofessional and so unhelpful”
Received wrong boots and was mischarged for cash delivery.
“They sent me wrong boots and charged me with higher amount cash delivery.”
Company denied receiving return; only refunded after prolonged chasing and evidence.
“I spent months chasing and receiving the most appalling service.”
Website won't recognise email and WhatsApp contact is unhelpful for returns.
“the website won’t recognise my email address”
Helpful store staff resolved an online order error with excellent service.
“Lucy was an absolute delight to speak to, she was incredibly helpful”
Online order arrived still tagged and store staff were accusatory and unhelpful.
“tried to accuse me of stealing the item”
Damaged coat and company insisted customer return with same courier, offering no support.
“they decided to end the chat with is there anything else I can help you with?”
Order stuck and impossible to speak to anyone due to bots.
“Can't speak to anyone to cancel the order to get my money back because it's run by BOTS!”
Parcel marked delivered but not received and company unresponsive.
“I was home, no one rang the bell or knock”
Unable to contact them; only chatbot and WhatsApp available.
“Terrible, been trying to contact them for a week.”
Order not shipped by expected delivery date and customer service unhelpful.
“the order has not even been shipped.”
Friendly staff, good prices and high quality clothes in Portugal shop.
“The staff were kind, the products were well priced and high quality.”
In-store experience in Italy was good but website is very slow.
“It takes so long to show me the photos and change what I want to see.”
Fast delivery and products have great quality and fit.
“Super fast delivery - really happy with product - great quality and fit”
Selected petite online but confirmation omitted it and service refused help.
“they couldn’t update the special length for security reasons.”
Bag arrived after two weeks and matched pictures with good quality.
“It’s exactly as the picture and is good quality.”
Received faulty trousers and customer service refused refund despite consumer law.
“CLEARLY happy to take your money but not fix any issues.”
Unable to process return and customer service unhelpful via WhatsApp.
“there are no items available for return.”
Unacknowledged customer and rude till staff despite a £300 purchase.
“the woman on the till never acknowledged me, continued laughing and joking”
Bag smaller than described, strap tiny and not very sturdy.
“This “17.7 inch” bag barely fits my laptop”
Claims company do not refund customers.
“Do not order from this company they do not refund”
Paid for presents which account shows delivered but never arrived.
“Paid £211 for presents for daughter which never arrived.”
Double charged in store and manager refused to assist or take responsibility.
“the General Manager refused to assist, ignored my proof of payment”
Sales assistants were rude and unhelpful; manager appeared uninterested.
“The sales assistants are so miserable, rude and unhelpful.”
Chaotic busy store with long queues, poor tills and overheated shop.
“The shop was absolutely boiling and it felt like the air cons had packed up.”
Return confirmed delivered to warehouse yet refund delayed over two months.
“return parcel was delivered and signed for at their warehouse in Spain on July 3, 2025”
Customer service poor; only one of four returned items was refunded.
“I returned 4 items and they have only refunded me for 1.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Stradivarius is a Spanish fashion retailer focused on women’s clothing, footwear, and accessories. Founded in Barcelona, it runs an international network of physical stores alongside an e-commerce site. Stradivarius belongs to the Inditex group and launches seasonal collections and trend-led items. The online store offers ordering, returns, and several payment options, while physical shops provide local fitting and exchanges.