Reviews Analysed
21
We Collect & Analyse Reviews
Stradivarius
Experiences & Reviews
Stradivarius is a European fast‑fashion retailer owned by the Inditex group, offering womenswear, accessories and footwear. It operates physical stores across multiple countries and an international online shop. Consumers searching for Stradivarius reviews typically look for information on fit, product quality, delivery and returns. Reviews and customer service experiences are commonly referenced when assessing the brand.
Overview & Key Metrics
Positive Sentiment
24%
Latest Review
19d
Overall Rating
1.9
Our Analysis
🎯
Service quality
Many reviewers report problems with fulfilment, refunds and in‑store staff; a smaller set praise fast delivery and helpful shop teams.
Share
Weak
26%
💰
Value for money
Some shoppers describe reasonable prices and good quality; a few note poor dimensions or low durability that reduced perceived value.
Share
Mixed
4%
⚡
User experience
Frequent complaints about website/app speed, confusing checkout and chat‑only support; a few reviewers find ordering straightforward in store.
Share
Weak
12%
🔧
Product quality
Several reviewers report good fit and sturdy items; other reports cite faulty items, stains or misleading dimensions for bags.
Share
Mixed
12%
📞
Communication
Many customers describe unresponsive or terminated chats, delayed replies and difficulty contacting staff; occasional praise for polite store staff.
Share
Weak
18%
⭐
Overall experience
Overall sentiment leans negative: recurring issues with delivery, refunds and support dominate positive accounts of individual purchases.
Share
Weak
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Stradivarius and Evri, magic combination for failure
"I ordered two items with a value of 126£ on Thursday 25th. The delivery date was meant to be Saturday 27th, however I received a message from Evri on..."
EMF
Trustpilot
Sep 30, 2025
Featured for: missing parcel, no company response
AVOID - ignoring consumer rights act faulty item no refund.
"Received a faulty item 10.09 did not realise the item was faulty removed the tags. Came to wear this 11.09 and realised the material was pulled in mul..."
Emily Suggitt
Trustpilot
Sep 30, 2025
Featured for: faulty item, refund refused
My experience of going to store in…
"My experience of going to store in Italy is good , no problem. I usually buy clothes online from other brands too. BUT STRADIVARIUS website is so terr..."
Ko
Trustpilot
Sep 30, 2025
Featured for: good in‑store, website very poor
Really happy
"I ordered a bag and was slightly concerned after reading so many negative reviews, but I needn’t have worried. Took couple..."
Clare Strudwick
Trustpilot
Sep 30, 2025
Featured for: positive online purchase, good quality
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
E
EMF
trustpilot.com
Sep 30, 2025
Stradivarius and Evri, magic combination for failure
I ordered two items with a value of 126£ on Thursday 25th. The delivery date was meant to be Saturday 27th, however I received a message from Evri on...
M
Mahmuda Begum
trustpilot.com
Sep 30, 2025
Terrible
Terrible, been trying to contact them for a week. Phone and email do not work, only the horr...
S
Sheena C
trustpilot.com
Sep 30, 2025
Order still not even shipped past expected delivery date.
My order was expected to be delivered today on 9/22/25, however the order status shows that the order has not even been shipped. Reached out to custom...
Z
Zoe Smith
trustpilot.com
Sep 30, 2025
Very good
The staff were kind, the products were well priced and high quality. The clothe...
K
Ko
trustpilot.com
Sep 30, 2025
My experience of going to store in…
My experience of going to store in Italy is good , no problem. I usually buy clothes online from other brands too. BUT STRADIVARIUS website is so terr...
K
Kate
trustpilot.com
Sep 30, 2025
My new go to
Super fast delivery - really happy...
F
Fariha Chowdhury
trustpilot.com
Sep 30, 2025
Appalling customer service
I had to order online because they don’t sell petite in stores. While ordering, I selected petite but the order confirmation 50258042338 didn’t reflec...
C
Clare Strudwick
trustpilot.com
Sep 30, 2025
Really happy
I ordered a bag and was slightly concerned after reading so many negative reviews, but I needn’t have worried. Took couple...
E
Emily Suggitt
trustpilot.com
Sep 30, 2025
AVOID - ignoring consumer rights act faulty item no refund.
Received a faulty item 10.09 did not realise the item was faulty removed the tags. Came to wear this 11.09 and realised the material was pulled in mul...
A
Alex Ryan
trustpilot.com
Sep 30, 2025
I would give 0 stars if I could
I would give 0 stars if I could. I have ordered in the past and never had a problem until my most recent order which has put me off ordering from here...
T
TP
trustpilot.com
Sep 30, 2025
Such rude staff at Stradivarius in…
Such rude staff at Stradivarius in Lakeside. Spent £300, the woman on the till never acknowledged me, continued laughing and joking with her colleague...
A
Ava Maria
trustpilot.com
Sep 30, 2025
Bad quality and wrong dimensions
I ordered a bag “contrast shopper bag” in black, in the description it said the width was 17.7inches and depth 5.9inches as i wanted to fit my laptop(...
M
Mary Jeffery
trustpilot.com
Sep 30, 2025
No refund
Do not order from this c...
B
BG
trustpilot.com
Sep 30, 2025
Terrible experience and still not…
Terrible experience and still not resolved. No way of making contact. Paid £211 for presents for dau...
E
Elena Pinto
trustpilot.com
Sep 30, 2025
I had a terrible experience at the…
I had a terrible experience at the Stradivarius White City (London Westfield) store on 2nd September 2025. I was double-charged for one pair of jeans...
M
Michaela
trustpilot.com
Sep 30, 2025
Miserable experience!
Just had to write a review after today’s visit with my daughter to Stradivarius at Westfield Stratford. The sales assistants are so miserable, rude an...
P
Paula Walsh
trustpilot.com
Sep 30, 2025
Don’t bother going here on a busy day
This is the worst store I’ve ever been in. The changing rooms had about 20 people queuing for them. We decided to pick up 2 dresses for my daughter’s...
L
Laetitia
trustpilot.com
Sep 30, 2025
Refund never processed despite several contact and follow-up sent
Order #50283606507 Catastrophic experience. I placed an order on the Stradivarius Australia website on June 8, 2025, and requested a return for an ite...
S
Sarah King
trustpilot.com
Sep 30, 2025
I’d give it zero stars if I could
I’d give it zero stars if I could. The customer service is hands down the worst!! I’ve had two incidents now. Never order online from this company. I...
f
flo and Tabi gymnastic
trustpilot.com
Sep 30, 2025
Make up stains
Firstly the website has awful UX making looking for anything incredibly difficult. Secondly it wouldn’t let me put in my address without a house numbe...
Conclusion
Reviews show a mix of outcomes: several customers report satisfactory purchases with good fit and acceptable prices, while many others describe problems with delivery, refunds and customer support. Recurrent issues include delayed or missing parcels, difficulty contacting support and occasional faulty items or incorrect dimensions. Positive reports are more common for in‑store experiences and specific items that matched descriptions. If you plan to buy, keep evidence of deliveries and check the returns policy; consider buying in store where possible to inspect items directly.