Reviews show a mix of outcomes: several customers report satisfactory purchases with good fit and acceptable prices, while many others describe problems with delivery, refunds and customer support. Recurrent issues include delayed or missing parcels, difficulty contacting support and occasional faulty items or incorrect dimensions. Positive reports are more common for in‑store experiences and specific items that matched descriptions. If you plan to buy, keep evidence of deliveries and check the returns policy; consider buying in store where possible to inspect items directly.
Examples from available reviews (Feb 2016 – Feb 2026).
Parcel marked delivered but not received and company unresponsive.
“I was home, no one rang the bell or knock”
Received faulty trousers and customer service refused refund despite consumer law.
“CLEARLY happy to take your money but not fix any issues.”
In-store experience in Italy was good but website is very slow.
“It takes so long to show me the photos and change what I want to see.”
Bag arrived after two weeks and matched pictures with good quality.
“It’s exactly as the picture and is good quality.”
Many reviewers report problems with fulfilment, refunds and in‑store staff; a smaller set praise fast delivery and helpful shop teams.
Some shoppers describe reasonable prices and good quality; a few note poor dimensions or low durability that reduced perceived value.
Frequent complaints about website/app speed, confusing checkout and chat‑only support; a few reviewers find ordering straightforward in store.
Several reviewers report good fit and sturdy items; other reports cite faulty items, stains or misleading dimensions for bags.
Many customers describe unresponsive or terminated chats, delayed replies and difficulty contacting staff; occasional praise for polite store staff.
Overall sentiment leans negative: recurring issues with delivery, refunds and support dominate positive accounts of individual purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (14) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Item arrived stained with make-up and website had usability problems.
“it arrived to me covered in make up stains.”
Store lacked larger sizes and staff failed to locate the requested item.
“At the end, they never found the top.”
Items remained in transit for over a month then order was cancelled.
“they just cancel my shopping.”
Store staff in Abu Dhabi refused to assist with an unopened perfume exchange.
“the guy was very rude and asked us to leave the counter”
Waiting several weeks for refund after item taken from store.
“I'm waiting for a refund from 2 November!”
Card charged for items later found out of stock and delivery delayed.
“10 items in my order are out of stock but my card's been charged.”
Even though I'm a very fussy shooter, Stradivarius delivered exactly what I was seeking for. I had difficulty finding the appropriate mom pants.
I couldn't be happier with my purchase; it was quite simple to make the order and they arrived incredibly quickly.
It was the perfect fit for my slim body and 5'6" height. I weigh 125 pounds and am 5'6".
It's quite comfortable to wear and looks nice with boots paired together.
A pair of jeans that fits so well and looks so fantastic has never been found by me before!
It hugs my buttocks and makes my waist appear smaller; I really love it and have purchased another pair in blue.
I would strongly recommend it.
Customer service inconsistent about return periods and refused refund in store.
“Awful worst customer service ever! They speak like robots.”
Lightweight oversized shirt ideal for summer and great value at £17.99.
“Great value for £17.99 too!”
Multiple orders delivered with great quality, fit and reasonable prices.
“Great quality, good fit and the prices are great too!”
Terrible quality and unreachable customer service; reviewer advises avoiding.
“Terrible quality and terrible customer service, impossible to get in contact with them!”
Jumper bobbled and returns request was refused; customer service unresponsive.
“Poor service, no customer care.”
Affordable prices and flattering designs with small-size options available.
“What I like in this shop are their prices!”
Clothes generally feel well-made and not cheap, but sometimes overpriced.
“Items are really cool and well-made”
Clothes look different online so better to try them in-store.
“they look different on web.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Stradivarius is a European fast‑fashion retailer owned by the Inditex group, offering womenswear, accessories and footwear. It operates physical stores across multiple countries and an international online shop. Consumers searching for Stradivarius reviews typically look for information on fit, product quality, delivery and returns. Reviews and customer service experiences are commonly referenced when assessing the brand.