Reviews are strongly positive about fit, price, and some store staff. Many complaints centre on returns, refunds, and failed deliveries. When problems come up, customers often describe support as unhelpful or rude. Automated chat and limited ways to get in touch draw repeated criticism.
Examples from available reviews (Feb 2016 – Mar 2026).
Received two faulty items and customer service offered no apology or help.
“Customer service are a waste of space!”
Order dispatched but not delivered; parts missing and support slow and rude.
“the company cannot tell me where my purchase is.”
Fast delivery and products have great quality and fit.
“Super fast delivery - really happy with product - great quality and fit”
Helpful store staff resolved an online order error with excellent service.
“Lucy was an absolute delight to speak to, she was incredibly helpful”
Service problems drive most negative reviews. Customers describe orders that go missing or get cancelled, refunds that take a long time, and returned parcels that are not acknowledged. Many also report uneven or obstructive responses from online support and store managers.
Several reviewers highlight low prices and good value for seasonal pieces. Across multiple reviews, people mention specific price points and flattering fits. Complaints about poor value or feeling overcharged appear too, but less often.
In-store experiences swing between helpful staff and assistants described as rude or inattentive. Some shops are called crowded, with long queues and weak floor management. A smaller number of reviews mention website performance and usability issues.
Opinions on quality are split. Many reviews point to fast delivery, good fit, and well-made clothing, while others mention bobbling, stains, wrong sizing, and small or flimsy parts. Quality complaints repeat, even as strong praise appears in multiple reviews.
Getting in touch comes up as a recurring issue. Reviewers mention chatbot replies, WhatsApp-only responses, and long waits to reach a person. Several also describe replies that feel abrupt or unhelpful.
Reviews show a clear split: strong satisfaction with products, frequent frustration with aftercare. Positive comments focus on fit, price, and some store staff. Negative comments focus on delivery, returns, and slow or unresponsive customer service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (14) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Item arrived stained with make-up and website had usability problems.
“it arrived to me covered in make up stains.”
Store lacked larger sizes and staff failed to locate the requested item.
“At the end, they never found the top.”
Items remained in transit for over a month then order was cancelled.
“they just cancel my shopping.”
Store staff in Abu Dhabi refused to assist with an unopened perfume exchange.
“the guy was very rude and asked us to leave the counter”
Waiting several weeks for refund after item taken from store.
“I'm waiting for a refund from 2 November!”
Card charged for items later found out of stock and delivery delayed.
“10 items in my order are out of stock but my card's been charged.”
Even though I'm a very fussy shooter, Stradivarius delivered exactly what I was seeking for. I had difficulty finding the appropriate mom pants.
I couldn't be happier with my purchase; it was quite simple to make the order and they arrived incredibly quickly.
It was the perfect fit for my slim body and 5'6" height. I weigh 125 pounds and am 5'6".
It's quite comfortable to wear and looks nice with boots paired together.
A pair of jeans that fits so well and looks so fantastic has never been found by me before!
It hugs my buttocks and makes my waist appear smaller; I really love it and have purchased another pair in blue.
I would strongly recommend it.
Customer service inconsistent about return periods and refused refund in store.
“Awful worst customer service ever! They speak like robots.”
Lightweight oversized shirt ideal for summer and great value at £17.99.
“Great value for £17.99 too!”
Multiple orders delivered with great quality, fit and reasonable prices.
“Great quality, good fit and the prices are great too!”
Terrible quality and unreachable customer service; reviewer advises avoiding.
“Terrible quality and terrible customer service, impossible to get in contact with them!”
Jumper bobbled and returns request was refused; customer service unresponsive.
“Poor service, no customer care.”
Affordable prices and flattering designs with small-size options available.
“What I like in this shop are their prices!”
Clothes generally feel well-made and not cheap, but sometimes overpriced.
“Items are really cool and well-made”
Clothes look different online so better to try them in-store.
“they look different on web.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Stradivarius is a Spanish fashion retailer focused on women’s clothing, footwear, and accessories. Founded in Barcelona, it runs an international network of physical stores alongside an e-commerce site. Stradivarius belongs to the Inditex group and launches seasonal collections and trend-led items. The online store offers ordering, returns, and several payment options, while physical shops provide local fitting and exchanges.