Reviews Analysed
21
We Collect & Analyse Reviews
Stone Refurb
Experiences & Reviews
Stone Refurb is a UK online retailer specialising in refurbished IT equipment such as laptops, desktops and components. The company typically offers graded condition tiers, delivery options and customer support channels. Prospective buyers often research grading definitions, warranty coverage and returns procedures when comparing refurbished suppliers.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
13d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Many customers describe helpful, responsive staff who resolved pricing or invoice issues; a smaller number report unresolved technical problems despite polite support.
Share
Strong
12%
💰
Value for money
Most reviewers highlight competitive pricing and perceived value for refurbished machines; a few felt warranty or condition reduced the expected value.
Share
Strong
14%
⚡
User experience
Frequent praise for a straightforward website and fast delivery; however courier delays, missed collections and returns handling caused notable inconvenience for some buyers.
Share
Strong
20%
🔧
Product quality
A majority received devices in good working order or 'as new' condition; several reviews report faults, battery failures or grading descriptions that did not match the item.
Share
Strong
21%
📞
Communication
Some customers note clear, efficient communication for invoices and refunds, while multiple reports highlight courier failures and poor collection coordination.
Share
Weak
7%
⭐
Overall experience
Overall sentiment is positive: many recommend Stone Refurb for price and product condition; a minority experienced significant faults or difficult returns.
Share
Strong
26%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Elite Book 820
"
When I was shopping for a new laptop, I came across the Stone Refurb website through a Google advertisement.
It was the greatest price I could find online for what I was looking for, and that included an early Black Friday discount.
I chose standard free delivery, and the laptop arrived several days earlier than planned, which was a pleasant surprise.
A special thanks to Melvine, who works in customer service.
New Black Friday discounts were implemented on the day I received the laptop, and Melvine was more than delighted to reimburse the difference, as well as being really helpful when I contacted them again a few days later by phone.
I would utilize them again without hesitation.
Thanks.
"
Geoges Mac Millenz
Collected.reviews
Dec 06, 2021
Featured for: positive service, refund and responsiveness
A recommendation in vain
"The laptop I bought was faulty as it was not set up for Wi-Fi. The help desk were unable to resolve the matter remotely, needing the laptop to be retu..."
Neil Bourton
Trustpilot
Sep 30, 2025
Featured for: returns failure; courier missed collections
Refurbished Grade Descriptions Might Be Misleading
"I bought a Grade B laptop. This laptop has a 20-cm-long scratch, horizontally across the centre of the screen. The scratch is obvious when the laptop..."
Wendy A.M. Prosser
Trustpilot
Sep 30, 2025
Featured for: grade description mismatch; screen scratch
Easy to use website
"Easy to use website. Found a great PC and a laptop at an excellent price. I chose 'open box' and 'Grade A' machines which were delivered safely and we..."
PB
Trustpilot
Sep 30, 2025
Featured for: easy website, quick delivery, clean install
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
G
George May
trustpilot.com
Sep 30, 2025
Helpful advice
Helpful advice, great value and quick delivery...
S
Stuart Pope
trustpilot.com
Sep 30, 2025
Excellent service.
I have just purchased a laptop from Stone Refurb as I had recently purchased a desktop from them which is great, they offer refurbished computers a...
P
PB
trustpilot.com
Sep 30, 2025
Easy to use website
Easy to use website. Found a great PC and a laptop at an excellent price. I chose 'open box' and 'Grade A' machines which were delivered safely and we...
W
Wendy A.M. Prosser
trustpilot.com
Sep 30, 2025
Refurbished Grade Descriptions Might Be Misleading
I bought a Grade B laptop. This laptop has a 20-cm-long scratch, horizontally across the centre of the screen. The scratch is obvious when the laptop...
D
David Reed
trustpilot.com
Sep 30, 2025
Battery Failure - NO WARRANTY COVER
Battery in the screen and base apparently died at the same time. The helpline advised that there's nothing they could do but could investigate further...
D
Donald Whyte
trustpilot.com
Sep 30, 2025
A first class company
A first class company. Ideal for people like me with a limited budget, when buying laptops...
S
SP
trustpilot.com
Sep 30, 2025
Fantastic refurbed Lenovo laptop
Fantastic refurbed Lenovo laptop. Quick delivery and arrived i...
D
Darren Russell
trustpilot.com
Sep 30, 2025
All I can say is Wow
All I can say is Wow. Ordered on the Friday afternoon and arrived Tuesday morning. Gre...
A
Aidan McMahon
trustpilot.com
Sep 30, 2025
All good
All good, laptop as d...
N
Norman G
trustpilot.com
Sep 30, 2025
Great support and service
Great support and service , quick deli...
c
craig lee
trustpilot.com
Sep 30, 2025
Arrived on time
Arrived on time, computer in very go...
W
William Wood
trustpilot.com
Sep 30, 2025
The order was sent out quick
The order was sent out quick, no trying to add on anything else to my order and I what came was what I ordered. Absolut...
N
Neil Bourton
trustpilot.com
Sep 30, 2025
A recommendation in vain
The laptop I bought was faulty as it was not set up for Wi-Fi. The help desk were unable to resolve the matter remotely, needing the laptop to be retu...
D
David Fielden
trustpilot.com
Sep 30, 2025
Competitively priced refurb graphics card
Competitively priced refurb graphics ca...
B
Barrie Potter
trustpilot.com
Sep 30, 2025
Receiving an expected parcel is not…
Receiving an expected parcel is not what I’d call a great experience. A great experience was climbing Kilimanjaro, or scuba diving in the Red Sea off...
M
Matthew Archer
trustpilot.com
Sep 30, 2025
Refurbished Laptop - Grade C
I was looking for a refurbished laptop and decided to take the plunge with a grade C. I had read the information on Stone Refurb so was expecting some...
M
Mike Johnson
trustpilot.com
Sep 30, 2025
Great place for well priced tech
Excellent service...
J
John Horsfield
trustpilot.com
Sep 30, 2025
Great company, fast delivery
The computer was advertised as open box and when it arrived it looked brand new. I needed the invoice amended as it was...
S
Shaja
trustpilot.com
Sep 30, 2025
Not good
computer is bad, not what you would advertise for. group A should be workable. Battery only last 1 ho...
R
Rod Clarke
trustpilot.com
Sep 30, 2025
Desktop PC received as described on…
Desktop PC received as described on website. I have completed setup and am very happy with it. However I can only give 4 stars as DHL messed me about...
Conclusion
Customer feedback shows consistent strengths: competitive pricing, frequent fast delivery and many items arriving in good working order. Reviewers often praise helpful staff for refunds and administrative fixes. At the same time, several customers reported product faults (for example battery failures or large screen scratches) and cases where grading descriptions did not match the item. Returns and courier collection problems were recurring issues noted by multiple reviewers. Before buying, check grading details, confirm warranty and read the returns procedure to reduce risk.