Customers often say devices arrive in excellent cosmetic and working condition. Many praise fast dispatch, clear product specs, and helpful pre-sale guidance. Multiple reviews point to short battery life and limited warranty remedies as a recurring issue. A smaller number of complaints mention missed return collections and courier-related delivery problems.
Examples from available reviews (Dec 2021 – Mar 2026).
Laptop battery failed after four months and warranty offered no meaningful cover.
“the warranty we thought we had is not worth the paper it's written on.”
Faulty laptop required return but courier failures caused major inconvenience.
“They failed to collect on 2 occasions and were very unhelpful.”
Excellent, patient technical support guided setup and resolved issues.
“Claire from Technical Assistance gave me full minute by minute live instructions”
B-grade PC arrived quickly and appears virtually brand new.
“looks like new”
Reviews often mention fast dispatch, polite support staff, and repairs or replacements that work. Several low-rated reviews describe problems with returns and poor courier handling during collections. Warranty help varies; some praise support, while others say warranty coverage did not fix battery faults.
Many customers describe the pricing as competitive and good value compared with other sellers. Reviewers point to strong prices on laptops, graphics cards, and refurbished PCs as key reasons to buy. Some link the value to having a warranty and straightforward upgrade options.
Customers frequently call the website easy to use, with well-laid-out specs and clear setup instructions. Positive reviews often note quick packaging and delivery. A minority report delivery delays or courier mix-ups that disrupted the buying process.
Many reviews say Grade A and B devices arrive almost like new and work well. Some note specific issues such as noisy fans, screen scratches, and short battery life. Battery failures stand out as a repeated complaint across multiple reviews.
Buyers often praise fast replies, order updates, and direct technical guidance during setup. Some reviews highlight minute-by-minute help from support staff. A smaller group says communication did not stop courier issues or lead to a satisfactory warranty outcome.
Feedback leans positive, with many five-star reviews focused on condition, delivery, and support. In contrast, a few one-star reviews centre on battery failure and poor returns handling. These negative experiences weigh heavily for some customers despite the mainly positive feedback.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Repeat customer trusted Stone, praised site usability and helpful updates.
“You can trust Stone 100% with your refurbished PC.”
Computer arrived as described and works perfectly; service was fast.
“arrived as described works perfectly”
Fast delivery and excellent support resolved a charger issue promptly.
“the iPad looks as good as new”
iPhone arrived in better condition than expected with prompt service.
“iphone was in better condition than I expected.”
Grade A Dell PC arrived safely and performs like new.
“It is a grade A and is perfect like brand new .”
Product was clean and similar to new.
“Clean and Similar to New.”
Great service and communications; computer matched its description.
“Great service and comms.”
Company promptly replaced or repaired faults and provided helpful support.
“Very polite and helpful throughout the process.”
New-to-me laptop offered very good value.
“Great new-to-me laptop, really good value”
Battery deteriorated quickly and warranty offered inadequate coverage.
“the warranty apparently only covers the battery if it runs down to less than half an hour within 30 days!”
Excellent, patient technical support guided setup and resolved issues.
“Claire from Technical Assistance gave me full minute by minute live instructions”
Order arrived quickly and worked well though fan was noisy.
“Everything works as it should, although the fan is a little noisy.”
iPad immaculate, in original box, and cheaper than other sites.
“the iPad was immaculate and in original box”
Gaming PC performing well with speedy delivery; will buy again.
“So far so good with the gaming PC i purchased.”
B-grade laptop was very good quality with only a slight mark.
“very good quality, rated as a b grade”
Second PC worked well and offers easy upgrades and a reassuring warranty.
“1 year Warranty puts the mind at ease”
Quick delivery, good quality, clear setup instructions, and strong support.
“Quick delivery, good quality laptop, excellent set- up instructions.”
Product specs were well presented and delivery was quick and well packaged.
“Well advertised with specs outlined well.”
Affordable gaming PC arrived as described with super-fast delivery, delighting recipient.
“Super fast delivery and product came as described”
Quick responses to enquiries and extremely fast delivery made the experience pleasurable.
“From my first enquiry which was quickly answered”
Received helpful advice, good value and quick delivery.
“Helpful advice, great value and quick delivery”
Laptop arrived in excellent condition and worked perfectly.
“came in excellent condition and working perfectly”
The website was easy to use and machines arrived like new.
“Easy to use website.”
Grade B laptop had a large screen scratch contrary to the grading description.
“a 20-cm-long scratch, horizontally across the centre of the screen.”
Laptop battery failed after four months and warranty offered no meaningful cover.
“the warranty we thought we had is not worth the paper it's written on.”
First-class company offering good prices, helpful staff and reliable delivery.
“A first class company.”
Lenovo laptop arrived pristine with quick delivery and excellent service.
“arrived in pristine condition.”
B-grade PC arrived quickly and appears virtually brand new.
“looks like new”
Laptop arrived as described and functions well.
“laptop as described, works well.”
Received great support, quick delivery, and computer in very good condition.
“Great support and service , quick delivery.”
Computer arrived on time in very good condition with no startup problems.
“Arrived on time, computer in very good condition.”
Order dispatched quickly and the computer ran well as expected.
“The order was sent out quick”
Faulty laptop required return but courier failures caused major inconvenience.
“They failed to collect on 2 occasions and were very unhelpful.”
Competitively priced refurbished graphics card installed and working as expected.
“Competitively priced refurb graphics card”
Computer arrived on time, in good order, and is working well.
“my computer arrived on time and in good order”
Grade C laptop arrived almost like new and worked perfectly.
“a laptop that is almost box fresh.”
Received excellent service and a great price.
“Excellent service at a great price”
Open-box computer looked brand new and invoice amendment was handled smoothly.
“when it arrived it looked brand new”
Computer performed poorly with short battery life and startup failures after one month.
“Battery only last 1 hour.”
PC as described and setup, but DHL delivery caused inconvenience.
“DHL messed me about with the delivery.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Stone Refurb runs an online store selling refurbished computers, laptops, tablets, and components. Listings show the device grade, technical specs, and photos to help buyers choose. The site supports online ordering, digital confirmations, and a standard checkout. Shoppers can buy refurbished desktops, gaming PCs, laptops, and spare parts through the store.