Customer feedback shows consistent strengths: competitive pricing, frequent fast delivery and many items arriving in good working order. Reviewers often praise helpful staff for refunds and administrative fixes. At the same time, several customers reported product faults (for example battery failures or large screen scratches) and cases where grading descriptions did not match the item. Returns and courier collection problems were recurring issues noted by multiple reviewers. Before buying, check grading details, confirm warranty and read the returns procedure to reduce risk.
Examples from available reviews (Dec 2021 – Feb 2026).
Great price, early delivery and helpful customer service who refunded the difference.
“It was the greatest price I could find online”
Faulty laptop required return but courier failures caused major inconvenience.
“They failed to collect on 2 occasions and were very unhelpful.”
Grade B laptop had a large screen scratch contrary to the grading description.
“a 20-cm-long scratch, horizontally across the centre of the screen.”
The website was easy to use and machines arrived like new.
“Easy to use website.”
Many customers describe helpful, responsive staff who resolved pricing or invoice issues; a smaller number report unresolved technical problems despite polite support.
Most reviewers highlight competitive pricing and perceived value for refurbished machines; a few felt warranty or condition reduced the expected value.
Frequent praise for a straightforward website and fast delivery; however courier delays, missed collections and returns handling caused notable inconvenience for some buyers.
A majority received devices in good working order or 'as new' condition; several reviews report faults, battery failures or grading descriptions that did not match the item.
Some customers note clear, efficient communication for invoices and refunds, while multiple reports highlight courier failures and poor collection coordination.
Overall sentiment is positive: many recommend Stone Refurb for price and product condition; a minority experienced significant faults or difficult returns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Repeat customer trusted Stone, praised site usability and helpful updates.
“You can trust Stone 100% with your refurbished PC.”
Computer arrived as described and works perfectly; service was fast.
“arrived as described works perfectly”
Fast delivery and excellent support resolved a charger issue promptly.
“the iPad looks as good as new”
iPhone arrived in better condition than expected with prompt service.
“iphone was in better condition than I expected.”
Grade A Dell PC arrived safely and performs like new.
“It is a grade A and is perfect like brand new .”
Product was clean and similar to new.
“Clean and Similar to New.”
Great service and communications; computer matched its description.
“Great service and comms.”
Company promptly replaced or repaired faults and provided helpful support.
“Very polite and helpful throughout the process.”
New-to-me laptop offered very good value.
“Great new-to-me laptop, really good value”
Battery deteriorated quickly and warranty offered inadequate coverage.
“the warranty apparently only covers the battery if it runs down to less than half an hour within 30 days!”
Excellent, patient technical support guided setup and resolved issues.
“Claire from Technical Assistance gave me full minute by minute live instructions”
Order arrived quickly and worked well though fan was noisy.
“Everything works as it should, although the fan is a little noisy.”
iPad immaculate, in original box, and cheaper than other sites.
“the iPad was immaculate and in original box”
Gaming PC performing well with speedy delivery; will buy again.
“So far so good with the gaming PC i purchased.”
B-grade laptop was very good quality with only a slight mark.
“very good quality, rated as a b grade”
Second PC worked well and offers easy upgrades and a reassuring warranty.
“1 year Warranty puts the mind at ease”
Quick delivery, good quality, clear setup instructions, and strong support.
“Quick delivery, good quality laptop, excellent set- up instructions.”
Product specs were well presented and delivery was quick and well packaged.
“Well advertised with specs outlined well.”
Affordable gaming PC arrived as described with super-fast delivery, delighting recipient.
“Super fast delivery and product came as described”
Quick responses to enquiries and extremely fast delivery made the experience pleasurable.
“From my first enquiry which was quickly answered”
Received helpful advice, good value and quick delivery.
“Helpful advice, great value and quick delivery”
Laptop arrived in excellent condition and worked perfectly.
“came in excellent condition and working perfectly”
The website was easy to use and machines arrived like new.
“Easy to use website.”
Grade B laptop had a large screen scratch contrary to the grading description.
“a 20-cm-long scratch, horizontally across the centre of the screen.”
Laptop battery failed after four months and warranty offered no meaningful cover.
“the warranty we thought we had is not worth the paper it's written on.”
First-class company offering good prices, helpful staff and reliable delivery.
“A first class company.”
Lenovo laptop arrived pristine with quick delivery and excellent service.
“arrived in pristine condition.”
B-grade PC arrived quickly and appears virtually brand new.
“looks like new”
Laptop arrived as described and functions well.
“laptop as described, works well.”
Received great support, quick delivery, and computer in very good condition.
“Great support and service , quick delivery.”
Computer arrived on time in very good condition with no startup problems.
“Arrived on time, computer in very good condition.”
Order dispatched quickly and the computer ran well as expected.
“The order was sent out quick”
Faulty laptop required return but courier failures caused major inconvenience.
“They failed to collect on 2 occasions and were very unhelpful.”
Competitively priced refurbished graphics card installed and working as expected.
“Competitively priced refurb graphics card”
Computer arrived on time, in good order, and is working well.
“my computer arrived on time and in good order”
Grade C laptop arrived almost like new and worked perfectly.
“a laptop that is almost box fresh.”
Received excellent service and a great price.
“Excellent service at a great price”
Open-box computer looked brand new and invoice amendment was handled smoothly.
“when it arrived it looked brand new”
Computer performed poorly with short battery life and startup failures after one month.
“Battery only last 1 hour.”
PC as described and setup, but DHL delivery caused inconvenience.
“DHL messed me about with the delivery.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Stone Refurb is a UK online retailer specialising in refurbished IT equipment such as laptops, desktops and components. The company typically offers graded condition tiers, delivery options and customer support channels. Prospective buyers often research grading definitions, warranty coverage and returns procedures when comparing refurbished suppliers.