Customer feedback shows consistent strengths: competitive pricing, frequent fast delivery and many items arriving in good working order. Reviewers often praise helpful staff for refunds and administrative fixes. At the same time, several customers reported product faults (for example battery failures or large screen scratches) and cases where grading descriptions did not match the item. Returns and courier collection problems were recurring issues noted by multiple reviewers. Before buying, check grading details, confirm warranty and read the returns procedure to reduce risk.
Examples from available reviews (Dec 2021 – Feb 2026).
Great price, early delivery and helpful customer service who refunded the difference.
“It was the greatest price I could find online”
Faulty laptop required return but courier failures caused major inconvenience.
“They failed to collect on 2 occasions and were very unhelpful.”
Grade B laptop had a large screen scratch contrary to the grading description.
“a 20-cm-long scratch, horizontally across the centre of the screen.”
The website was easy to use and machines arrived like new.
“Easy to use website.”
Many customers describe helpful, responsive staff who resolved pricing or invoice issues; a smaller number report unresolved technical problems despite polite support.
Most reviewers highlight competitive pricing and perceived value for refurbished machines; a few felt warranty or condition reduced the expected value.
Frequent praise for a straightforward website and fast delivery; however courier delays, missed collections and returns handling caused notable inconvenience for some buyers.
A majority received devices in good working order or 'as new' condition; several reviews report faults, battery failures or grading descriptions that did not match the item.
Some customers note clear, efficient communication for invoices and refunds, while multiple reports highlight courier failures and poor collection coordination.
Overall sentiment is positive: many recommend Stone Refurb for price and product condition; a minority experienced significant faults or difficult returns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
When I was shopping for a new laptop, I came across the Stone Refurb website through a Google advertisement.
It was the greatest price I could find online for what I was looking for, and that included an early Black Friday discount.
I chose standard free delivery, and the laptop arrived several days earlier than planned, which was a pleasant surprise.
A special thanks to Melvine, who works in customer service.
New Black Friday discounts were implemented on the day I received the laptop, and Melvine was more than delighted to reimburse the difference, as well as being really helpful when I contacted them again a few days later by phone.
I would utilize them again without hesitation.
Thanks.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Stone Refurb is a UK online retailer specialising in refurbished IT equipment such as laptops, desktops and components. The company typically offers graded condition tiers, delivery options and customer support channels. Prospective buyers often research grading definitions, warranty coverage and returns procedures when comparing refurbished suppliers.