Customers often say devices arrive in excellent cosmetic and working condition. Many praise fast dispatch, clear product specs, and helpful pre-sale guidance. Multiple reviews point to short battery life and limited warranty remedies as a recurring issue. A smaller number of complaints mention missed return collections and courier-related delivery problems.
Examples from available reviews (Dec 2021 – Mar 2026).
Laptop battery failed after four months and warranty offered no meaningful cover.
“the warranty we thought we had is not worth the paper it's written on.”
Faulty laptop required return but courier failures caused major inconvenience.
“They failed to collect on 2 occasions and were very unhelpful.”
Excellent, patient technical support guided setup and resolved issues.
“Claire from Technical Assistance gave me full minute by minute live instructions”
B-grade PC arrived quickly and appears virtually brand new.
“looks like new”
Reviews often mention fast dispatch, polite support staff, and repairs or replacements that work. Several low-rated reviews describe problems with returns and poor courier handling during collections. Warranty help varies; some praise support, while others say warranty coverage did not fix battery faults.
Many customers describe the pricing as competitive and good value compared with other sellers. Reviewers point to strong prices on laptops, graphics cards, and refurbished PCs as key reasons to buy. Some link the value to having a warranty and straightforward upgrade options.
Customers frequently call the website easy to use, with well-laid-out specs and clear setup instructions. Positive reviews often note quick packaging and delivery. A minority report delivery delays or courier mix-ups that disrupted the buying process.
Many reviews say Grade A and B devices arrive almost like new and work well. Some note specific issues such as noisy fans, screen scratches, and short battery life. Battery failures stand out as a repeated complaint across multiple reviews.
Buyers often praise fast replies, order updates, and direct technical guidance during setup. Some reviews highlight minute-by-minute help from support staff. A smaller group says communication did not stop courier issues or lead to a satisfactory warranty outcome.
Feedback leans positive, with many five-star reviews focused on condition, delivery, and support. In contrast, a few one-star reviews centre on battery failure and poor returns handling. These negative experiences weigh heavily for some customers despite the mainly positive feedback.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
When I was shopping for a new laptop, I came across the Stone Refurb website through a Google advertisement.
It was the greatest price I could find online for what I was looking for, and that included an early Black Friday discount.
I chose standard free delivery, and the laptop arrived several days earlier than planned, which was a pleasant surprise.
A special thanks to Melvine, who works in customer service.
New Black Friday discounts were implemented on the day I received the laptop, and Melvine was more than delighted to reimburse the difference, as well as being really helpful when I contacted them again a few days later by phone.
I would utilize them again without hesitation.
Thanks.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Stone Refurb runs an online store selling refurbished computers, laptops, tablets, and components. Listings show the device grade, technical specs, and photos to help buyers choose. The site supports online ordering, digital confirmations, and a standard checkout. Shoppers can buy refurbished desktops, gaming PCs, laptops, and spare parts through the store.