Customers often mention fast fulfilment and easy exchanges. Many praise helpful staff and a simple website or app for buying. A noticeable set of complaints describes orders that never arrived, refunds that were held back, and extra fees for returns or international delivery. Product feedback is mostly positive, with a few reports of defects and wrong-colour items.
Examples from available reviews (Nov 2021 – Feb 2026).
Easy ordering, prompt delivery, and competitive pricing.
“Great service. Easy online ordering. Prompt delivery. Brilliant prices.”
Damaged item was replaced quickly with very helpful customer service.
“Abi and Chloe went above and beyond to make the process smooth and stress-free.”
Seller failed to disclose import duties and did not respond.
“the product listing did not mention any potential import duties.”
Reviewer never received order and received no email responses.
“I’ve never gotten my shoes that I ordered nor will they answer any of my emails.”
Customers often describe rapid fulfilment and replacements arriving within the same week. Several reviews mention staff who fixed faults and handled exchanges quickly. Another cluster reports deliveries that never turned up and promised delivery slots that did not happen.
Many reviewers point to competitive pricing, sale bargains, and good value for what they received. Several low-rated reviews cite high delivery or return fees and unexpected import charges. A small group says discount limits meant they had to return items at their own cost before buying again.
Shoppers describe the website and app as quick and easy for placing orders. Several accounts also say returns and exchanges run smoothly. Others, though, report returns and warranty handling that felt slow or difficult.
Most comments highlight acceptable to good quality and item descriptions that match what arrived. A minority report defective pairs, painful fit problems, or the wrong colour turning up. These issues often led to returns and disputes over refunds.
Many reviews mention clear shipping updates, quick replies, and named agents responding promptly. Several low-rated entries describe emails going unanswered, weak online support, and import duties not disclosed. Communication swings between fast responses and cases left unresolved.
Reviews divide between repeat buyers praising fast delivery and responsive service, and customers reporting lost parcels, missing refunds, and extra fees. Positive feedback often centres on smooth exchanges and quick replacements. Negative feedback focuses on orders not fulfilled and poor follow-up.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
The shoes I ordered never arrived.
“Shoes never arrived!”
Easy returns with quick replies and good service.
“easy returns, quick reply and service”
Faulty shoes were replaced promptly after free return and inspection.
“confirmed they were faulty and is dispatching a replacement!”
Reviewer criticises slow, unhelpful returns process and poor online support.
“Returns process is broken and takes far too long.”
Refund only received for one of two returned pairs, leaving reviewer out of pocket.
“Returned two pairs of boots only refunded for one.”
Unable to exchange due to discount, incurred fees and higher repurchase cost.
“I must return the item for a £5 fee and wait for a refund before ordering again.”
Received boots in a very different colour and was refused a prepaid return.
“What I received was a completely different color—a much lighter grey.”
Longtime customer disappointed by recent order and returns handling.
“I was left feeling really sad as I have used them for over 12 years”
Great prices and swift delivery from the retailer.
“Great prices & swift delivery 👍”
Reviewer never received order and received no email responses.
“I’ve never gotten my shoes that I ordered nor will they answer any of my emails.”
Seller failed to disclose import duties and did not respond.
“the product listing did not mention any potential import duties.”
Watch arrived with a warehouse sticker and exchange was refused.
“it arrived with their warehouse sticker over the main image on the front as a huge barcode with writing.”
One defective pair and a painful second pair were not refunded.
“they caused horrible pain in baby toe.”
Late boot delivery ruined my hiking trip in Scotland.
“They didn't deliver my boots on time and ruined my hiking trip in Scotland”
Customer lost €24 in return costs due to wrong size.
“total 24 euros lost for nothing”
Misleading sizing advice led to ill-fitting shoes and charged returns.
“Their "experts" said a pair of scarpa trainers fit a half size larger.”
Nominated day delivery failed and customer service did not respond.
“The guy basically never came back to the phone”
Faulty trainers required a cumbersome returns process despite warranty.
“Was a lot of hassle for me to have to return a product that was faulty.”
Three failed pairs were not refunded or replaced despite need.
“After spending £441 on 3 failed pairs they won’t refund or replace”
Products, delivery and customer service were excellent.
“Great products and delivery, the best customer service about!”
This has been our all time online shop for sportswear. They have a wide selection of sports shoes, swimwear and t-shirts. Everyone in the family can attest to the great quality of the products, perfect fitting and soft fabric that doesn't itch the skin. I have ordered from this online store since last year. They have excellent customer care service. I have always received notifications on the progress of my order, timely deliveries. Their site is easy to navigate thus always updated on the new stocks .They also have a wide selection of sport shoes, swimwear and t-shirts for everyone in the family. The prices are also very competitive. This is our go-to site for our sports needs.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
SportsShoes is an online retailer focused on sports footwear, clothing, and accessories. It sells through an online store and a mobile app where shoppers can browse brands, sizes, and product details. Customers can place orders, set up delivery, and start returns on the website or app. Support channels are available for order questions, exchanges, and replacements.