Customers often mention fast fulfilment and easy exchanges. Many praise helpful staff and a simple website or app for buying. A noticeable set of complaints describes orders that never arrived, refunds that were held back, and extra fees for returns or international delivery. Product feedback is mostly positive, with a few reports of defects and wrong-colour items.
Examples from available reviews (Nov 2021 – Feb 2026).
Easy ordering, prompt delivery, and competitive pricing.
“Great service. Easy online ordering. Prompt delivery. Brilliant prices.”
Damaged item was replaced quickly with very helpful customer service.
“Abi and Chloe went above and beyond to make the process smooth and stress-free.”
Seller failed to disclose import duties and did not respond.
“the product listing did not mention any potential import duties.”
Reviewer never received order and received no email responses.
“I’ve never gotten my shoes that I ordered nor will they answer any of my emails.”
Customers often describe rapid fulfilment and replacements arriving within the same week. Several reviews mention staff who fixed faults and handled exchanges quickly. Another cluster reports deliveries that never turned up and promised delivery slots that did not happen.
Many reviewers point to competitive pricing, sale bargains, and good value for what they received. Several low-rated reviews cite high delivery or return fees and unexpected import charges. A small group says discount limits meant they had to return items at their own cost before buying again.
Shoppers describe the website and app as quick and easy for placing orders. Several accounts also say returns and exchanges run smoothly. Others, though, report returns and warranty handling that felt slow or difficult.
Most comments highlight acceptable to good quality and item descriptions that match what arrived. A minority report defective pairs, painful fit problems, or the wrong colour turning up. These issues often led to returns and disputes over refunds.
Many reviews mention clear shipping updates, quick replies, and named agents responding promptly. Several low-rated entries describe emails going unanswered, weak online support, and import duties not disclosed. Communication swings between fast responses and cases left unresolved.
Reviews divide between repeat buyers praising fast delivery and responsive service, and customers reporting lost parcels, missing refunds, and extra fees. Positive feedback often centres on smooth exchanges and quick replacements. Negative feedback focuses on orders not fulfilled and poor follow-up.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Good sale price and first run performance pleased the buyer.
“Really good sale price for these running shoes, great colour, first run went well, pleased with this purchase”
Exchange via Asda return was easy with prompt confirmation and emails.
“It was very easy to do and I even received follow up emails to let me know the status on everything.”
Items delivered on time as promised.
“Good stuff and delivery right on time , as promised! Thanks!”
Exchange process was straightforward and hassle-free.
“Exchange process was straightforward and hassle-free”
Sportshoes resolved a failed delivery quickly with helpful customer service.
“They have responded quickly and sent me a replacement pair of running shoes.”
Expedited delivery and well-fitting Saucony shoes at a good price.
“Saucony shoes were a great price and fit perfectly”
Reviewer highly recommends this shoe retailer.
“Great shoe retailer.”
App is easy to use and delivery was speedy.
“Very good, app is great to use and speedy delivery”
Quick delivery with safe-place drops when customer is absent.
“always leave the shoes in the safe place if i am not at home”
Excellent service from the company.
“Excellent service”
Wide online selection and quick, hassle-free delivery.
“Lots of choice online and delivery was quick and hassle free”
Excellent service with speedy delivery.
“Excellent service and speedy delivery”
Good products and clear communication with reliable delivery.
“Good products, good communication and delivery service”
Helpful customer service and very speedy delivery left reviewer happy.
“Very happy with the service and my purchases.”
Shoes arrived promptly and matched their description.
“Shoes arrived promptly and as advertised”
Smooth and easy shoes exchange process.
“smooth and easy shoes exchange”
Speedy delivery and good pricing on the shoes.
“Speedy delivery, great price on shoes”
Clear delivery communication and reliable arrival; reviewer will reuse SportsShoes.
“Arrived when it said it would.”
Lost parcel was replaced instantly thanks to helpful staff.
“sorted a replacement instantly!”
Easy ordering and quick delivery; reviewer would recommend.
“Easy ordering, quick delivery, would recommend and shop with again.”
Unexpected extra shipping charges to the US and poor customer service response.
“the shipping company reached out and said I had to pay more to get the package into the US”
Saturday delivery failed and no refund or compensation offered.
“paid £9.99 for Saturday delivery, and got the order confirmation...but no dispatch notice.”
Return forced the reviewer to pay extra fees, causing high overall cost.
“Was then forced to pay £9 to return shoes that didn’t fit, after paying £10 for delivery.”
Fast delivery and good quality, well-priced items.
“Fast delivery, lovely quality and well priced”
Shoes arrived within a few days and met expectations.
“Shoes were delivered within a few days, product was as expected.”
Fast delivery and easy returns led to a satisfied customer.
“Very happy with the service. Trainers came fast.”
Easy ordering, prompt delivery, and competitive pricing.
“Great service. Easy online ordering. Prompt delivery. Brilliant prices.”
Good service but delivery and returns are expensive.
“THE DELIVERY AND RETURN ARE EXPENSIVE”
Damaged item was replaced quickly with very helpful customer service.
“Abi and Chloe went above and beyond to make the process smooth and stress-free.”
Repeated purchaser pleased with products, service, and delivery.
“Great products . Great service. Fast delivery good prices”
Exemplary service with in-stock shoes delivered within three days.
“the service was exemplary.”
Quick response from the company.
“Quick response”
Returns were easy and staff stayed in touch throughout.
“These guys are super quick and easy to deal with.”
Return and replacement service for size exchange was seamless.
“SportsShoes Return and replacement service with new size was seamless.”
Named staff sorted queries and exchanges very quickly.
“Beth and Rebecca sorted my queries and exchange super fast.”
The shoes I ordered never arrived.
“still havent received my order”
Easy-to-use website with reasonable prices and quick returns.
“Had to return something and the procedure was quick and easy and the replacement came very quickly.”
Prompt and clear communication from Sidrah.
“Very good, prompt and clear from Sidrah.”
Customer service team is consistently helpful and accommodating.
“Nothing is ever too much for them.”
Product received was good quality at a fair price.
“Top product at fair price 😄”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
SportsShoes is an online retailer focused on sports footwear, clothing, and accessories. It sells through an online store and a mobile app where shoppers can browse brands, sizes, and product details. Customers can place orders, set up delivery, and start returns on the website or app. Support channels are available for order questions, exchanges, and replacements.