SportsShoes
Experiences & Reviews
SportsShoes is an online retailer specialising in sports footwear, trainers and clothing, serving a broad consumer base via its e-commerce site. The site lists multiple brands and sizes and offers online ordering, delivery and returns options common to UK retailers. Shoppers researching SportsShoes often seek information on delivery, returns and customer service performance.
Overview & Key Metrics
Our Analysis
Service quality
Most reviewers report fast delivery, helpful customer service and smooth returns or replacements; a few note missing deliveries.
Value for money
Pricing is frequently described as competitive or reasonable; isolated comments flag expensive delivery or return charges.
User experience
Users cite an easy-to-use website, straightforward ordering and simple return processes, with timely order updates.
Product quality
Most reviewers praise product quality and fit; a small number reported damaged or faulty items that were later replaced.
Communication
Communication is generally described as prompt (order notifications and quick replies); a minority report poor or absent delivery contact.
Overall experience
Overall impressions are positive with repeat customers and recommendations, though occasional delivery or fulfilment problems are noted.
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
sporting shoes, swimsuits and t-shirts
"This has been our all time online shop for sportswear. They have a wide selection of sports shoes, swimwear and t-shirts. Everyone in the family can attest to the great quality of the products, perfect fitting and soft fabric that doesn't itch the skin. I have ordered from this online store since last year. They have excellent customer care service. I have always received notifications on the progress of my order, timely deliveries. Their site is easy to navigate thus always updated on the new stocks .They also have a wide selection of sport shoes, swimwear and t-shirts for everyone in the family. The prices are also very competitive. This is our go-to site for our sports needs."
Excellent Customer Service
"Massive thank you for the amazing service I recently received. I ordered a North Face coat on 13/09/2025 for my son as he was heading off to universit..."
Good service
"Good service, yet THE DELIVERY AND RETURN ARE EXPE..."
Shoes never arrived!
"..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
Fast delivery
Fast delivery, lovely...
Delivered To Expectations
Shoes were delivered within a fe...
Very happy with the service
Very happy with the service. Trainers came fast. I ordered a size that was to big but sending...
Great service
Great service. Easy online ordering...
Good service
Good service, yet THE DELIVERY AND RETURN ARE EXPE...
Excellent Customer Service
Massive thank you for the amazing service I recently received. I ordered a North Face coat on 13/09/2025 for my son as he was heading off to universit...
This is my 6 th air ordered over last…
This is my 6 th air ordered over last few years Great products . Great...
Bought for my son who runs marathons
Bought for my son who runs marathons. I cannot comment on the shoes, but the serv...
Quick response
...
These guys are super quick and easy to…
These guys are super quick and easy to deal with. I had to return (my fault) some trainers back several...
Great trainers & great service from SportsShoes
Great trainers. I bought a half size up as read reviews that Hoka Clifton 10 was coming up small but ha...
Excellent
Excellent service as always. Beth and Rebecc...
still havent received my order
still havent re...
Good sports clothing at reasonable prices
Good, easy to use website for sports clothing and trainers, with very reasonable prices. Had to return so...
Very good
Very good, prompt an...
Always great dealing with the SS…
Always great dealing with the SS customer ser...
Top product at fair price 😄
...
Shoes never arrived!
...
easy returns
easy returns, quic...
Can’t complain at all at the level of service
Shoes I initially bought were faulty ( upon doing up the laces the eyelet broke) contacted customer services and Abi Regan got in touch arranged a fre...
Conclusion
Reviews show SportsShoes delivers fast dispatch and generally easy returns, with many customers praising helpful staff and straightforward exchanges. Pricing is regularly described as competitive, and the website and ordering process are commonly reported as user-friendly. A minority of reviews record delivery failures or higher-than-expected delivery/return costs, and a few note damaged items initially. Prospective buyers should review delivery and returns terms before ordering and consider tracking or insured delivery for higher-value purchases.