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We Collect & Analyse Reviews

SportsShoes
Experiences & Reviews

SportsShoes is an online retailer specialising in sports footwear, trainers and clothing, serving a broad consumer base via its e-commerce site. The site lists multiple brands and sizes and offers online ordering, delivery and returns options common to UK retailers. Shoppers researching SportsShoes often seek information on delivery, returns and customer service performance.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 90%
Latest Review 13d
Overall Rating
4.5

Our Analysis

🎯

Service quality

Most reviewers report fast delivery, helpful customer service and smooth returns or replacements; a few note missing deliveries.

Share
24%
Strong
💰

Value for money

Pricing is frequently described as competitive or reasonable; isolated comments flag expensive delivery or return charges.

Share
10%
Strong
⚡

User experience

Users cite an easy-to-use website, straightforward ordering and simple return processes, with timely order updates.

Share
15%
Strong
🔧

Product quality

Most reviewers praise product quality and fit; a small number reported damaged or faulty items that were later replaced.

Share
13%
Strong
📞

Communication

Communication is generally described as prompt (order notifications and quick replies); a minority report poor or absent delivery contact.

Share
14%
Strong
⭐

Overall experience

Overall impressions are positive with repeat customers and recommendations, though occasional delivery or fulfilment problems are noted.

Share
25%
Strong

View all 21 public customer reviews – filtered by relevance →

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

B
Barbara Coxon
External Source Oct 02, 2025

Fast delivery

Fast delivery, lovely...

D
Daniel
External Source Oct 02, 2025

Delivered To Expectations

Shoes were delivered within a fe...

J
James
External Source Oct 02, 2025

Very happy with the service

Very happy with the service. Trainers came fast. I ordered a size that was to big but sending...

T
Tony
External Source Oct 02, 2025

Great service

Great service. Easy online ordering...

K
K Alkaisy
External Source Oct 02, 2025

Good service

Good service, yet THE DELIVERY AND RETURN ARE EXPE...

K
Katharine Smith
External Source Oct 02, 2025

Excellent Customer Service

Massive thank you for the amazing service I recently received. I ordered a North Face coat on 13/09/2025 for my son as he was heading off to universit...

M
Miss Louise Butters
External Source Oct 02, 2025

This is my 6 th air ordered over last…

This is my 6 th air ordered over last few years Great products . Great...

S
Simon
External Source Oct 02, 2025

Bought for my son who runs marathons

Bought for my son who runs marathons. I cannot comment on the shoes, but the serv...

D
Daniel
External Source Oct 02, 2025

Quick response

...

S
Sinead Bright
External Source Oct 02, 2025

These guys are super quick and easy to…

These guys are super quick and easy to deal with. I had to return (my fault) some trainers back several...

K
Katie Gurney
External Source Oct 02, 2025

Great trainers & great service from SportsShoes

Great trainers. I bought a half size up as read reviews that Hoka Clifton 10 was coming up small but ha...

A
Ady Crossland
External Source Oct 02, 2025

Excellent

Excellent service as always. Beth and Rebecc...

M
Mark Nine
External Source Oct 02, 2025

still havent received my order

still havent re...

J
Julie Ratcliffe
External Source Oct 02, 2025

Good sports clothing at reasonable prices

Good, easy to use website for sports clothing and trainers, with very reasonable prices. Had to return so...

J
Josef Tugwell
External Source Oct 02, 2025

Very good

Very good, prompt an...

M
Matt Ludlow
External Source Oct 02, 2025

Always great dealing with the SS…

Always great dealing with the SS customer ser...

S
Stephen Fleming & Paul Evans
External Source Oct 02, 2025

Top product at fair price 😄

...

A
Adam Aspden
External Source Oct 02, 2025

Shoes never arrived!

...

N
Neil McPherson
External Source Oct 02, 2025

easy returns

easy returns, quic...

J
Johann
External Source Oct 02, 2025

Can’t complain at all at the level of service

Shoes I initially bought were faulty ( upon doing up the laces the eyelet broke) contacted customer services and Abi Regan got in touch arranged a fre...

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Conclusion

Reviews show SportsShoes delivers fast dispatch and generally easy returns, with many customers praising helpful staff and straightforward exchanges. Pricing is regularly described as competitive, and the website and ordering process are commonly reported as user-friendly. A minority of reviews record delivery failures or higher-than-expected delivery/return costs, and a few note damaged items initially. Prospective buyers should review delivery and returns terms before ordering and consider tracking or insured delivery for higher-value purchases.