Customers often describe quick problem fixes and fast refunds from named support agents. Many reviews highlight speedy replies and simple handling of replacements or refunds. Some mention lost or delayed parcels tied to a specific courier, along with cases where emails went unanswered. A few reviews point to items wearing out after only a few washes and high return costs for international customers.
Examples from available reviews (Dec 2021 – Feb 2026).
Outstanding customer service resolved a previous issue quickly.
“The customer service is outstanding.”
They lost my returned trainers and then ignored my emails completely.
“I am now being completely ignored via email”
Irish customer faced high return costs and discouraging policy.
“I was told I had to organise and pay for the return myself because I’m based in Ireland.”
Leggings' logo peeled and seams frayed after two washes.
“after one wash the logo's peeled off”
Reviews often mention agents by name for fast, hands-on help. Many describe quick refunds, replacements, or support with tracking. Courier failures keep coming up and leave the team dealing with problems after the fact.
Most customers don’t comment on price, but they tie value to easy refunds and on-time replacements. A minority call it poor value because returns cost a lot from outside the main market. A few durability complaints also lower value for those buyers.
Several reviewers describe an easy-to-use site and quick fulfilment when delivery runs smoothly. The best experiences focus on fast fixes and little effort to get a refund or replacement. Complaints tend to appear when parcels go missing or get left unattended.
Most product feedback points to good fit and a pleasing fabric feel. A small cluster reports issues after minimal wear, including peeling logos and fraying seams. These complaints are few but detailed.
Many customers praise clear, fast email replies and named staff who solve problems quickly. Some reviews mention messages being ignored or replies taking too long in certain cases. Reviewers often connect good outcomes to support agents staying proactive.
Many reviews describe a positive experience from start to finish, driven by responsive support and quick refunds. A separate set focuses on courier delivery failures and email threads that never get resolved. Overall, reviews split sharply between very happy customers and those who hit major service breakdowns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Fast delivery and quick refund after returning trainers.
“full refund which was issued in no time.”
Order left unattended and customer service failed to respond within promised time.
“Highly disappointing customer service.”
Sofia provided very helpful customer service.
“Sofia was very helpful”
Customer service responded quickly and resolved my query perfectly.
“Quick response from customer service, who dealt with my query and resolved it perfectly.”
Overall great experience with fast delivery, easy returns and quick refunds.
“super easy returns and immediate refunds.”
Support team were helpful and responsive in tracking my order.
“The support team was super helpful and responsive.”
Customer service blamed Evri and did not take responsibility for missing trainers.
“CS simply keep saying they are with Evri...”
Outstanding customer service resolved a previous issue quickly.
“The customer service is outstanding.”
Evri issues twice and customer service refunded rather than investigating.
“they annoyingly just immediately contact Evri for return of the parcels”
Irish customer faced high return costs and discouraging policy.
“I was told I had to organise and pay for the return myself because I’m based in Ireland.”
Customer service replaced trainers then refunded after replacement also broke.
“I received a full refund without any problems.”
Parcel appears delivered but missing and customer service ignoring emails.
“customer service are ignoring my emails.”
Evri lost parcel but Sofia quickly resent the item; consider different courier.
“Sofia at sports edit sorted out the issue straight away and re sent the item.”
They lost my returned trainers and then ignored my emails completely.
“I am now being completely ignored via email”
Speedy email responses and great customer service from Sofia.
“Great customer service and speedy response to emails.”
Jasmine quickly rectified an order issue caused by Evri.
“Excellent service and communication from Jasmine in customer support.”
Received a really quick response to my refund query.
“Really quick response to refund query!”
Customer service was very responsive and helpful.
“Really good customer service! Very responsive and happy to help!”
Order cancelled without explanation and reviewer suspects discrimination.
“Cancelled my order for no apparent reason.”
Missing packages refunded quickly after contacting Sports Edit.
“I had an answer within a couple of hours with full refund and apologies.”
Customer service resolved my issue immediately and efficiently.
“Sofia in the Customer Care team was amazing - helped resolve my issue immediately, no back and forth or unnecessary delay!”
Lovely customer experience and thanks to Jasmine.
“Lovely customer experience - Jasmine thank you!”
Customer service handled cancellation and refund smoothly and quickly.
“Waqar handled my request quickly and efficiently, with no hassle at all.”
Courier messed up delivery and Sports Edit refunded without questions.
“Delivery Company (Evri) messed up delivery of my order and the customer services at The Sports Edit refunded me no questions asd..”
Support replied quickly and fixed missing items promptly.
“Wakar replied within minutes explaining what has happened and fixed the problem.”
Customer service were friendly, helpful and responsive.
“Friendly helpful and quick to respond”
Evri delays caused birthday absence, but Sports Edit replaced order promptly.
“I received the replacement item 4 days later.”
Products were great and customer service excellent.
“Great products and excellent customer service.”
Customer support responded quickly and helpfully.
“Excellent customer service from Jasmine & team.”
Great experience with supportive customer service team.
“I had a really great experience and appreciate all the support from the customer service team!”
Excellent experience with great products, website and service.
“I love the interface of the website”
Faulty item was refunded quickly after providing photos.
“refunding the item after she had looked at the photos I’d sent.”
Parcels left and lost; initial customer service was unresponsive for days.
“the parcels were left outside without permission and subsequently got lost /stolen.”
Leggings' logo peeled and seams frayed after two washes.
“after one wash the logo's peeled off”
Order awaiting delivery, tracking shows TSE but Evri hadn't received parcels.
“there’s no sign of my clothes.”
Customer service quickly fixed my wrong-size order within hours.
“in a couple hours they’d fixed the issue”
Misplaced order was resolved quickly and trainers delivered within 24 hours.
“I had my fabulous Nike trainers within 24 hours”
Courier tampered with package but Sports Edit refunded within 90 minutes.
“within 90 minutes they had processed my refund!!”
Lost parcel replaced at no extra cost with clear, professional communication.
“arranged a replacement for my ASICS Novablast 5 trainers without any extra cost.”
Waqar answered queries promptly and acted professionally.
“Waqar was extremely helpful...”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Sports Edit is an online retailer focused on sports footwear and activewear. Its product pages include size guidance, detailed images, and fabric descriptions. Shoppers order through an e-commerce checkout and can contact support by email or through a help portal. The retailer offers returns for exchanges and refunds and shares delivery details for different regions.