Reviews Analysed
21
We Collect & Analyse Reviews
Sports Edit
Experiences & Reviews
Sports Edit is an online retailer specialising in curated sportswear, trainers and related accessories. The business operates an e-commerce storefront offering branded athletic clothing and footwear, with product pages, online checkout, and customer support channels. Consumers researching Sports Edit often look for information about product ranges, shipping policies, returns and customer service performance.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
19d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Most reviews describe fast, helpful customer service that resolves refunds, replacements and cancellations efficiently.
Share
Strong
30%
💰
Value for money
A small number of reviewers question value: complaints cite poor durability and recommend buying direct from brands.
Share
Mixed
2%
⚡
User experience
A few customers mention a positive website and ordering experience; these reports are limited in number.
Share
Mixed
3%
🔧
Product quality
Product feedback is mixed: several praise fit and fabric, while some report defects, peeling logos and fraying seams.
Share
Mixed
9%
📞
Communication
Many reviewers note prompt, clear replies from named support staff; a minority report slow or missing responses.
Share
Strong
24%
⭐
Overall experience
Overall impressions are generally positive because support often resolves problems, but delivery and durability issues reduce confidence.
Share
Strong
32%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Lustrous High Waisted Legging Black
"I Bought the Black High Waisted Leggings by The Sports Edit on TSE. They are a perfect fit (despite the chart being one size smaller than I usually take) and are really soft on the body. The TSE sports edit high waisted leggings are made with a premium viscose material that is super soft and buttery. The black high waisted leggings are so beautiful, they're perfect for anyone. Featuring the highest quality fabric and a flattering fit, these leggings have already become an essential part of our TSE signature collectionFeatures an elastic waist and a ribbed effect at the bottom for a snug fit, wide comfortable legs, raw edge seams and an elasticated high waist with a roll over waistband.Would really recommend this product!
"
Gregnard
Collected.reviews
Dec 01, 2021
Featured for: Positive product-quality and fit
Sofia in the Customer Care team was…
"Sofia in the Customer Care team was amazing - helped resolve my issue immediately, no back and forth or unnecessary delay! She has made my ex..."
P. NORTHWOOD
Trustpilot
Sep 30, 2025
Featured for: Quick resolution by named agent
Non existent customer service - avoid
"Placed my order with the sports edit and requested delivery to a neighbour if I was not in. The parcels were left outside without permission and subse..."
Cat
Trustpilot
Sep 30, 2025
Featured for: Example of no response complaint
Go straight to brand! Avoid Sports Edit!!
"(REPLY IS NOT IN LINE WITH CONSUMER RIGHTS - THEY WILL NOT VEER FROM THEIR POLICY) While the discounts are great on the website save your money and go..."
Tori Horobin
Trustpilot
Sep 30, 2025
Featured for: Product durability and value complaint
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
P
P. NORTHWOOD
trustpilot.com
Sep 30, 2025
Sofia in the Customer Care team was…
Sofia in the Customer Care team was amazing - helped resolve my issue immediately, no back and forth or unnecessary delay! She has made my ex...
A
Andrea
trustpilot.com
Sep 30, 2025
Lovely customer experience
Lovely customer experie...
M
Michele Simister
trustpilot.com
Sep 30, 2025
I had a really positive experience with…
I had a really positive experience with The Sports Edit. Waqar handled my request quickly and efficiently, with no hassle at all. The...
N
Neil David Scragg
trustpilot.com
Sep 30, 2025
Excellent Cusromer Services
Delivery Company (Evri) messed up delivery of my order and the cu...
S
Saairah
trustpilot.com
Sep 30, 2025
Great service
I had issue with some items not arriving. I emailed Sports Edit support team and Wakar replied with...
V
Vicky Fletcher
trustpilot.com
Sep 30, 2025
Friendly helpful and quick to respond
Friendly helpful a...
G
Gareth Powell
trustpilot.com
Sep 30, 2025
Had a nightmare in receiving my initial…
Had a nightmare in receiving my initial order via Evri. Appalling lack of updates from them, and it left me without a present for my wife's birthday!...
R
Rowan Johnson
trustpilot.com
Sep 30, 2025
Great products and excellent customer…
Great products and exce...
P
Priya Sriskantha
trustpilot.com
Sep 30, 2025
Fantastic customer support
I contacted customer support a couple of times and received quick an...
P
Priscilla
trustpilot.com
Sep 30, 2025
I had a really great experience…
I had a really great experience and appreciate all the su...
N
Natalia Rocha
trustpilot.com
Sep 30, 2025
Excellent experience!
Excellent experience! Great products, I love the in...
c
customer
trustpilot.com
Sep 30, 2025
Excellent experience…
Excellent experience with a faulty item. I received a response from Jasmine within 2 ho...
C
Cat
trustpilot.com
Sep 30, 2025
Non existent customer service - avoid
Placed my order with the sports edit and requested delivery to a neighbour if I was not in. The parcels were left outside without permission and subse...
T
Tori Horobin
trustpilot.com
Sep 30, 2025
Go straight to brand! Avoid Sports Edit!!
(REPLY IS NOT IN LINE WITH CONSUMER RIGHTS - THEY WILL NOT VEER FROM THEIR POLICY) While the discounts are great on the website save your money and go...
J
John Corker
trustpilot.com
Sep 30, 2025
Still waiting
Still waiting. I ordered two fleeces on Saturday 6 September from Marks and Spencer. These were supposed to be delivered no later than Friday 12 Septe...
M
Miss Welsh
trustpilot.com
Sep 30, 2025
Just a quick word on the customer…
Just a quick word on the customer service, I somehow ordered an item in the wrong size, emailed them and in a couple hours they’d fixed the is...
E
Emma Smith (Lonsdale)
trustpilot.com
Sep 30, 2025
Fab company
Fab company! Super quick from ordering to swift delivery! My first order got misplaced, however Sofia from customer services turned it round so super...
E
Elaine Chandler
trustpilot.com
Sep 30, 2025
Exceptional service!!!
Exceptional service!!! The order was processed and shipped immediately however the items 'delayed' with the courier and when I received the...
T
Tatiana Amaral
trustpilot.com
Sep 30, 2025
Delivery Issue
I had an issue with my parcel being lost in transit, which was really disappointing at first. However, Waqar at The Sports Edit provided excellent cus...
j
jacqueline connolly
trustpilot.com
Sep 30, 2025
Waqar consummate professional!
Waqar was extremely helpful... Haven't even received my purchase yet but Waqar answered all my queries promptly, and was super pr...
Conclusion
Reviewers repeatedly praise Sports Edit's customer service for rapid responses, quick refunds and replacements handled by identifiable staff. Several accounts describe the retailer proactively resolving courier failures, although courier-related delays and lost parcels appear recurrent. Product reports are mixed: some customers highlight good fit and premium materials, while others report durability problems such as peeling logos and fraying seams. Prospective buyers should weigh the generally strong support and quick issue resolution against occasional delivery partner failures and isolated product-durability complaints when deciding to purchase.