Reviewers repeatedly praise Sports Edit's customer service for rapid responses, quick refunds and replacements handled by identifiable staff. Several accounts describe the retailer proactively resolving courier failures, although courier-related delays and lost parcels appear recurrent. Product reports are mixed: some customers highlight good fit and premium materials, while others report durability problems such as peeling logos and fraying seams. Prospective buyers should weigh the generally strong support and quick issue resolution against occasional delivery partner failures and isolated product-durability complaints when deciding to purchase.
Examples from available reviews (Dec 2021 – Feb 2026).
Leggings fit well, feel very soft and are high quality.
“They are a perfect fit (despite the chart being one size smaller than I usually take)”
Customer service resolved my issue immediately and efficiently.
“Sofia in the Customer Care team was amazing - helped resolve my issue immediately, no back and forth or unnecessary delay!”
Parcels left and lost; initial customer service was unresponsive for days.
“the parcels were left outside without permission and subsequently got lost /stolen.”
Leggings' logo peeled and seams frayed after two washes.
“after one wash the logo's peeled off”
Most reviews describe fast, helpful customer service that resolves refunds, replacements and cancellations efficiently.
A small number of reviewers question value: complaints cite poor durability and recommend buying direct from brands.
A few customers mention a positive website and ordering experience; these reports are limited in number.
Product feedback is mixed: several praise fit and fabric, while some report defects, peeling logos and fraying seams.
Many reviewers note prompt, clear replies from named support staff; a minority report slow or missing responses.
Overall impressions are generally positive because support often resolves problems, but delivery and durability issues reduce confidence.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I Bought the Black High Waisted Leggings by The Sports Edit on TSE. They are a perfect fit (despite the chart being one size smaller than I usually take) and are really soft on the body. The TSE sports edit high waisted leggings are made with a premium viscose material that is super soft and buttery. The black high waisted leggings are so beautiful, they're perfect for anyone. Featuring the highest quality fabric and a flattering fit, these leggings have already become an essential part of our TSE signature collectionFeatures an elastic waist and a ribbed effect at the bottom for a snug fit, wide comfortable legs, raw edge seams and an elasticated high waist with a roll over waistband.Would really recommend this product!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Sports Edit is an online retailer specialising in curated sportswear, trainers and related accessories. The business operates an e-commerce storefront offering branded athletic clothing and footwear, with product pages, online checkout, and customer support channels. Consumers researching Sports Edit often look for information about product ranges, shipping policies, returns and customer service performance.