Customers often describe quick problem fixes and fast refunds from named support agents. Many reviews highlight speedy replies and simple handling of replacements or refunds. Some mention lost or delayed parcels tied to a specific courier, along with cases where emails went unanswered. A few reviews point to items wearing out after only a few washes and high return costs for international customers.
Examples from available reviews (Dec 2021 – Feb 2026).
Outstanding customer service resolved a previous issue quickly.
“The customer service is outstanding.”
They lost my returned trainers and then ignored my emails completely.
“I am now being completely ignored via email”
Irish customer faced high return costs and discouraging policy.
“I was told I had to organise and pay for the return myself because I’m based in Ireland.”
Leggings' logo peeled and seams frayed after two washes.
“after one wash the logo's peeled off”
Reviews often mention agents by name for fast, hands-on help. Many describe quick refunds, replacements, or support with tracking. Courier failures keep coming up and leave the team dealing with problems after the fact.
Most customers don’t comment on price, but they tie value to easy refunds and on-time replacements. A minority call it poor value because returns cost a lot from outside the main market. A few durability complaints also lower value for those buyers.
Several reviewers describe an easy-to-use site and quick fulfilment when delivery runs smoothly. The best experiences focus on fast fixes and little effort to get a refund or replacement. Complaints tend to appear when parcels go missing or get left unattended.
Most product feedback points to good fit and a pleasing fabric feel. A small cluster reports issues after minimal wear, including peeling logos and fraying seams. These complaints are few but detailed.
Many customers praise clear, fast email replies and named staff who solve problems quickly. Some reviews mention messages being ignored or replies taking too long in certain cases. Reviewers often connect good outcomes to support agents staying proactive.
Many reviews describe a positive experience from start to finish, driven by responsive support and quick refunds. A separate set focuses on courier delivery failures and email threads that never get resolved. Overall, reviews split sharply between very happy customers and those who hit major service breakdowns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I Bought the Black High Waisted Leggings by The Sports Edit on TSE. They are a perfect fit (despite the chart being one size smaller than I usually take) and are really soft on the body. The TSE sports edit high waisted leggings are made with a premium viscose material that is super soft and buttery. The black high waisted leggings are so beautiful, they're perfect for anyone. Featuring the highest quality fabric and a flattering fit, these leggings have already become an essential part of our TSE signature collectionFeatures an elastic waist and a ribbed effect at the bottom for a snug fit, wide comfortable legs, raw edge seams and an elasticated high waist with a roll over waistband.Would really recommend this product!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Sports Edit is an online retailer focused on sports footwear and activewear. Its product pages include size guidance, detailed images, and fabric descriptions. Shoppers order through an e-commerce checkout and can contact support by email or through a help portal. The retailer offers returns for exchanges and refunds and shares delivery details for different regions.