Customers often point to Spartoos wide shoe selection, low prices, and frequent fast deliveries. Several buyers say items fit as described and quality is acceptable. A large group of reviews describes delivery breakdowns, lost parcels, slow returns, and refunds that never get resolved. Multiple accounts mention unexpected import or freight charges and requests for sensitive documents to verify purchases.
Examples from available reviews (Jul 2017 – Mar 2026).
Delivery delayed, driver refused mailbox drop and tracking showed no delivery.
“Worst delivery service ever.”
UPS charged customs unexpectedly because Spartoo declared the item as importing.
“UPS told me I had to pay $63.79 for it to be delivered”
Good footwear choice, competitive prices and very fast delivery recommended.
“Good choice of footwear. Competitive prices. Super fast delivery”
Very happy with the shoes' quality.
“So happy with the quality of my shoes.”
Reviews often mention parcels arriving late, going missing, or never being sent. Many describe long return timelines and trouble getting refunds after reporting faulty or incorrect items. A smaller set praises quick replacements, with a few naming staff who were helpful.
Many reviewers praise low prices, discount codes, and good value on trainers and boots. Several say unexpected customs, freight, or return costs cut into the savings. A small number mention missing promised referral discounts or irregular charges.
Many reviewers describe a pleasant site, straightforward ordering, and a wide range of products. Several ran into sizing or regional size-label issues and saw availability change after checkout. A few found registration or checkout steps inconvenient.
Many reviews say products arrived as expected and matched the sizing guidance. A separate set of complaints mentions damaged items, colour differences, or alleged inauthentic goods, along with returns being refused. Some praise after-sales handling, alongside isolated reports of durability problems.
Reviews often criticise requests for sensitive documents, template replies, and missing invoice details such as tax numbers. Several customers describe slow responses, support that cant be reached, or conflicting order updates. A handful mention patient or knowledgeable staff.
Reviews split sharply between smooth, fast purchases and serious operational problems for others. Many five-star reviews focus on selection, price, and quick delivery, while many one-star reviews point to delivery failures, extra charges, and refund disputes. The pattern shows widely different outcomes for customers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (35) · Sitejabber (20) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Paid for express delivery but parcel still being prepared; no replies.
“Paid £12 for express delivery (ie my order to be delivered today), my parcel is still being prepared.”
Trainers bought at a very good price, arrived quickly and as described.
“ordered my trainers at a very good price,they arrived quickly and all boxed up as described.”
Received a £119.45 bill for unpaid import duty one month later.
“Bought and item and a month later got a bill for £119.45 for unpaid import duty.”
Received Brazil-sized shoes because website listed only Europe sizes.
“I received Brazil 37/38, which is too big.”
Parcel delayed over two months and customer support unreachable.
“I’m still waiting for my parcel to arrive - I ordered it on the 17 th of May 2025”
Return was refused and parcel returned due to customs fee issues.
“Spartoo refused the parcel because they were required to pay customs fees”
Site requested sensitive card and proof-of-address photos and was unhelpful.
“please leave only the first four and the last four digits of your card number visible”
Company requested sensitive personal documents and provided only form replies.
“asking way too much for a purchase of shoes”
UPS charged £45 on delivery due to shipping from France; unexpected fees.
“UPS charged me £ 45 because is shipped from France”
Unexpected £45 UPS charge on delivery made purchase very costly.
“UPS charged me £ 45”
Purchased shoes damaged within five months and returns were refused.
“damaged within 5 months”
Ordered item but concerned about wrong or missing delivery due to bad reviews.
“worried the wrong thing will come”
Good quality slippers with comfortable construction and very fast free delivery.
“Unbelievably fast shipping”
Company refused to cover costly US return shipping despite sizing advice.
“they refuse to pay for return shipping”
Five t-shirts arrived in inconsistent sizes and none fit.
“none of them fit.”
Order redirected to pick-up point but never confirmed delivered; disappointed.
“I am still waiting for a email to say they have been delivered to the pick up point”
I recently had an amazing shopping experience at Spartoo, and I felt compelled to write this review. The website offers a wide range of shoes, bags and clothes from various popular brands such as Polo Ralph Lauren Pap, Birkenstock, Airstep / A.S.98, New Balance, Timberland (enfant), Versace Jeans Couture and many more.
One thing that really stood out for me was the free delivery on over 95,000 pairs of shoes and handbags available on their platform. This is a great feature as sometimes shipping costs can end up making the entire purchase not worth it.
Another feature I appreciated was the variety offered in terms of style - everything from boots to flats were available across numerous different designs that catered towards both men and women's tastes. It made browsing through options fun rather than tedious!
The process of ordering my desired products online was also seamless and easy. I would recommend anyone looking for stylish branded footwear or accessories should definitely check out Spartoo.
Overall, my experience with Spartoo exceeded my expectations with their extensive collection of fashionable items coupled with quality service features like free delivery where appropriate which have contributed immensely to earn them loyal customers worldwide.
Company declined a card then later charged it and refused refunds.
“This company declines a credit card, then bills it later.”
Company mishandled card images, cancelled orders, and made incorrect refunds.
“Ask you to upload pictures of bank cards and then cancel your order”
The ordered product was not delivered to the customer.
“product not delivered”
Did not receive promised £10 referral discount and was charged delivery.
“I suppose to receive £10 discount as a referred by friend but I have not received that.”
Received shoes differing in colour and quality; doubts about authenticity.
“totally different in respect of both colour and quality”
Slippers were too small and returning them costs over $36.
“it will cost me $36 or more to return them!”
Unexpected $45 delivery charge applied when ordering abroad.
“I have been charged with 45 USD when I wanted to receive the item”
Received wrong item and had to pay return postage despite refund.
“I received the wrong colour, wrong size and complete wrong brand”
Easily found desired slippers on the site and awaiting delivery.
“Hope they will arrive soon.”
Received an allegedly fake Naf Naf coat; refund offered but return shipping not covered.
“it's not authentic.”
Good product range but the registration form was difficult and annoying.
“The registration form was a nuisance”
First-time shopper pleased with selection, quality, and secure site.
“goods look good quality easy to order”
Large range of products with good quality and excellent after-sales.
“very good quality excellent after sales”
Website is pleasant to browse with vast product variety and free returns.
“Good web / nice to surf”
Great website offering outstanding product variety and good prices.
“amazing online shopping experience”
Offers discount coupons and claims good customer service.
“Discount coupons big choise good service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Spartoo runs an online shop focused on footwear, bags, and fashion accessories. The site features brand pages with product photos, size guidance, and prices. Customers can open an account, check out online, and choose delivery options. It also offers order tracking and a support channel for after-sale questions. Promo codes and membership options are available on the website.