Reviews show Spartoo frequently succeeds at stocking hard‑to‑find items, offering competitive prices and delivering quickly in many cases. Multiple customers praise fast shipping, secure packaging and helpful staff. However, a recurring complaint concerns unexpected import or freight charges—several reviewers mention additional customs bills and one cites a ~£135 import threshold. Other customers report inconsistent dispatches and variable customer service responsiveness. If you shop with Spartoo, check shipping origins, read the terms on import duties, and keep delivery tracking and order confirmations to hand.
Examples from available reviews (Jul 2017 – Feb 2026).
Order was lost, extra UPS charges applied and shoes were poor quality.
“All in all, this feels like a massive scam!”
Unexpected £56.51 freight charge appeared after checkout via UPS.
“there was a freight charge of £56.51!”
Cheapest Docs found online, fast delivery and undamaged arrival.
“boots were shipped fast and arrived in 2 days.”
Adriana consistently provides helpful and ready assistance to customers.
“Adriana was so helpful always ready to assist you”
Delivery and staff are often praised for speed and helpful agents, but multiple reviewers report failed dispatches, late arrivals and poor support.
Many customers report competitive prices and good deals; several cite unexpected freight or import charges that reduce perceived value.
Users praise wide stock and straightforward ordering; others describe search/listing errors, cancelled or nondispatched orders and ordering frustration.
Most buyers report items arriving intact and as described, with fast delivery and secure packaging; a minority report wrong sizes or poor quality.
Communication reports are mixed but skew negative: praise for helpful staff exists, yet many complain about hidden‑fee notices, unhelpful replies and spam.
Overall opinions split: satisfied shoppers cite availability and timely delivery, while dissatisfied customers report hidden fees and service breakdowns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (35) · Sitejabber (20) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Paid for express delivery but parcel still being prepared; no replies.
“Paid £12 for express delivery (ie my order to be delivered today), my parcel is still being prepared.”
Trainers bought at a very good price, arrived quickly and as described.
“ordered my trainers at a very good price,they arrived quickly and all boxed up as described.”
Received a £119.45 bill for unpaid import duty one month later.
“Bought and item and a month later got a bill for £119.45 for unpaid import duty.”
Received Brazil-sized shoes because website listed only Europe sizes.
“I received Brazil 37/38, which is too big.”
Parcel delayed over two months and customer support unreachable.
“I’m still waiting for my parcel to arrive - I ordered it on the 17 th of May 2025”
Return was refused and parcel returned due to customs fee issues.
“Spartoo refused the parcel because they were required to pay customs fees”
Site requested sensitive card and proof-of-address photos and was unhelpful.
“please leave only the first four and the last four digits of your card number visible”
Company requested sensitive personal documents and provided only form replies.
“asking way too much for a purchase of shoes”
UPS charged £45 on delivery due to shipping from France; unexpected fees.
“UPS charged me £ 45 because is shipped from France”
Unexpected £45 UPS charge on delivery made purchase very costly.
“UPS charged me £ 45”
Purchased shoes damaged within five months and returns were refused.
“damaged within 5 months”
Ordered item but concerned about wrong or missing delivery due to bad reviews.
“worried the wrong thing will come”
Good quality slippers with comfortable construction and very fast free delivery.
“Unbelievably fast shipping”
Company refused to cover costly US return shipping despite sizing advice.
“they refuse to pay for return shipping”
Five t-shirts arrived in inconsistent sizes and none fit.
“none of them fit.”
Order redirected to pick-up point but never confirmed delivered; disappointed.
“I am still waiting for a email to say they have been delivered to the pick up point”
I recently had an amazing shopping experience at Spartoo, and I felt compelled to write this review. The website offers a wide range of shoes, bags and clothes from various popular brands such as Polo Ralph Lauren Pap, Birkenstock, Airstep / A.S.98, New Balance, Timberland (enfant), Versace Jeans Couture and many more.
One thing that really stood out for me was the free delivery on over 95,000 pairs of shoes and handbags available on their platform. This is a great feature as sometimes shipping costs can end up making the entire purchase not worth it.
Another feature I appreciated was the variety offered in terms of style - everything from boots to flats were available across numerous different designs that catered towards both men and women's tastes. It made browsing through options fun rather than tedious!
The process of ordering my desired products online was also seamless and easy. I would recommend anyone looking for stylish branded footwear or accessories should definitely check out Spartoo.
Overall, my experience with Spartoo exceeded my expectations with their extensive collection of fashionable items coupled with quality service features like free delivery where appropriate which have contributed immensely to earn them loyal customers worldwide.
Company declined a card then later charged it and refused refunds.
“This company declines a credit card, then bills it later.”
Company mishandled card images, cancelled orders, and made incorrect refunds.
“Ask you to upload pictures of bank cards and then cancel your order”
The ordered product was not delivered to the customer.
“product not delivered”
Did not receive promised £10 referral discount and was charged delivery.
“I suppose to receive £10 discount as a referred by friend but I have not received that.”
Received shoes differing in colour and quality; doubts about authenticity.
“totally different in respect of both colour and quality”
Slippers were too small and returning them costs over $36.
“it will cost me $36 or more to return them!”
Unexpected $45 delivery charge applied when ordering abroad.
“I have been charged with 45 USD when I wanted to receive the item”
Received wrong item and had to pay return postage despite refund.
“I received the wrong colour, wrong size and complete wrong brand”
Easily found desired slippers on the site and awaiting delivery.
“Hope they will arrive soon.”
Received an allegedly fake Naf Naf coat; refund offered but return shipping not covered.
“it's not authentic.”
Good product range but the registration form was difficult and annoying.
“The registration form was a nuisance”
First-time shopper pleased with selection, quality, and secure site.
“goods look good quality easy to order”
Large range of products with good quality and excellent after-sales.
“very good quality excellent after sales”
Website is pleasant to browse with vast product variety and free returns.
“Good web / nice to surf”
Great website offering outstanding product variety and good prices.
“amazing online shopping experience”
Offers discount coupons and claims good customer service.
“Discount coupons big choise good service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Spartoo is a European online retailer and multi‑brand marketplace specialising in footwear, bags and clothing. Headquartered in France, it lists many branded products and ships to multiple countries via its e‑commerce platform.