Reviews show Spartoo frequently succeeds at stocking hard‑to‑find items, offering competitive prices and delivering quickly in many cases. Multiple customers praise fast shipping, secure packaging and helpful staff. However, a recurring complaint concerns unexpected import or freight charges—several reviewers mention additional customs bills and one cites a ~£135 import threshold. Other customers report inconsistent dispatches and variable customer service responsiveness. If you shop with Spartoo, check shipping origins, read the terms on import duties, and keep delivery tracking and order confirmations to hand.
Examples from available reviews (Jul 2017 – Feb 2026).
Order was lost, extra UPS charges applied and shoes were poor quality.
“All in all, this feels like a massive scam!”
Unexpected £56.51 freight charge appeared after checkout via UPS.
“there was a freight charge of £56.51!”
Cheapest Docs found online, fast delivery and undamaged arrival.
“boots were shipped fast and arrived in 2 days.”
Adriana consistently provides helpful and ready assistance to customers.
“Adriana was so helpful always ready to assist you”
Delivery and staff are often praised for speed and helpful agents, but multiple reviewers report failed dispatches, late arrivals and poor support.
Many customers report competitive prices and good deals; several cite unexpected freight or import charges that reduce perceived value.
Users praise wide stock and straightforward ordering; others describe search/listing errors, cancelled or nondispatched orders and ordering frustration.
Most buyers report items arriving intact and as described, with fast delivery and secure packaging; a minority report wrong sizes or poor quality.
Communication reports are mixed but skew negative: praise for helpful staff exists, yet many complain about hidden‑fee notices, unhelpful replies and spam.
Overall opinions split: satisfied shoppers cite availability and timely delivery, while dissatisfied customers report hidden fees and service breakdowns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (35) · Sitejabber (20) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
The company was easy to deal with and straightforward.
“easy to deal with”
Staff showed patience and sought to understand before offering a solution.
“They showed a lot of patience as I explained what had happened and what I needed.”
Delivery delayed, driver refused mailbox drop and tracking showed no delivery.
“Worst delivery service ever.”
Smooth ordering and delivery, but item later reduced in price elsewhere.
“Really smooth ordering and delivery.”
Faulty item return required weeks of chasing despite company promises.
“weeks of chasing just to return a confirmed faulty item”
Faulty item return took weeks despite Spartoo acknowledging the fault.
“free delivery and free returns”
Bought boots at a great price with fast delivery and good quality.
“Great price fast delivery quality boots”
Company failed to include required tax identification number on invoice.
“invoice arrived without my tax identification number.”
UPS charged customs unexpectedly because Spartoo declared the item as importing.
“UPS told me I had to pay $63.79 for it to be delivered”
Good footwear choice, competitive prices and very fast delivery recommended.
“Good choice of footwear. Competitive prices. Super fast delivery”
First order arrived within five days, well packaged and clearly communicated.
“My jacket arrived within 5 days, exactly as stated”
Good product at a good price with free delivery and safe payment.
“Good product good price free delivery easy safe payment just perfect”
Trekking sandals arrived in the right size and in perfect condition.
“site had right size, good sizing info, and a very good price.”
Very happy with the shoes' quality.
“So happy with the quality of my shoes.”
Shoes were not delivered in time and there were no location updates.
“I have still not received my shoes on Friday.”
Jeans matched expectations, comfortable and worth the price.
“they are exactly what I was looking for and well worth it for the price”
Great prices and a replacement was sent the next day for wrong size.
“a replacement was sent out the next day.”
Reviewed team was dependable and exceptionally knowledgeable.
“Truly dependable and exceptionally knowledgeable.”
Paid for premium membership expecting express delivery which failed.
“I have put the £14.99 down as a loss and look elsewhere going forward.”
Found a discontinued jacket and successfully bought two alternatives.
“Spartoo had the right sizes in a range of colorways even!”
Cheapest Docs found online, fast delivery and undamaged arrival.
“boots were shipped fast and arrived in 2 days.”
Order was lost, extra UPS charges applied and shoes were poor quality.
“All in all, this feels like a massive scam!”
Was directed to Spartoo but the item proved unavailable when buying.
“these shoe did not exist in this universe”
Competitive prices and reliable delivery; no issues to date.
“Their strength is in having stock of hard to get items and delivering.”
Found out-of-stock boots available in all sizes; very happy granddaughter.
“Spartoo to the rescue - loads of availability in all sizes.”
Order arrived on schedule, well packaged and will be reordered.
“arrived on schedule...well packaged....will order again from this site”
Bought Steve Madden trainers cheaper on Spartoo and was pleased.
“Great prices ordered the steve madden r trainers”
Website did not clearly disclose shipping-from-France and customs charges.
“shipping from france only mentioned in the terms and conditions”
Unexpected £56.51 freight charge appeared after checkout via UPS.
“there was a freight charge of £56.51!”
Found rare sandals in stock, super-fast delivery and product fine.
“Super fast delivery!”
Order likely never dispatched despite Spartoo's delivery messages; refund pending.
“Clearly they never dispatched it”
Received mismatched trainers and experienced unhelpful, poor customer service.
“worst customer service I have ever experienced.”
Easy ordering, great price and fast delivery for Birkenstocks.
“Easy ordering, great price & fast delivery”
Adriana consistently provides helpful and ready assistance to customers.
“Adriana was so helpful always ready to assist you”
Fast delivery to the UK and many good-quality brands; recommended.
“Recommend seller,very fast delivey to Uk and a lot of brands on good quality”
Giving the company your email reportedly leads to immediate spam emails.
“The mountains of spam will begin immediately.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Spartoo is a European online retailer and multi‑brand marketplace specialising in footwear, bags and clothing. Headquartered in France, it lists many branded products and ships to multiple countries via its e‑commerce platform.