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We Collect & Analyse Reviews

Spartoo
Experiences & Reviews

Spartoo is a European online retailer and multi‑brand marketplace specialising in footwear, bags and clothing. Headquartered in France, it lists many branded products and ships to multiple countries via its e‑commerce platform.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 57%
Latest Review 20d
Overall Rating
3.3

Our Analysis

🎯

Service quality

Delivery and staff are often praised for speed and helpful agents, but multiple reviewers report failed dispatches, late arrivals and poor support.

Share
18%
Mixed
💰

Value for money

Many customers report competitive prices and good deals; several cite unexpected freight or import charges that reduce perceived value.

Share
14%
Mixed

User experience

Users praise wide stock and straightforward ordering; others describe search/listing errors, cancelled or nondispatched orders and ordering frustration.

Share
20%
Mixed
🔧

Product quality

Most buyers report items arriving intact and as described, with fast delivery and secure packaging; a minority report wrong sizes or poor quality.

Share
10%
Strong
📞

Communication

Communication reports are mixed but skew negative: praise for helpful staff exists, yet many complain about hidden‑fee notices, unhelpful replies and spam.

Share
12%
Weak

Overall experience

Overall opinions split: satisfied shoppers cite availability and timely delivery, while dissatisfied customers report hidden fees and service breakdowns.

Share
26%
Mixed

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

M
Maria Guerman
trustpilot.com Sep 30, 2025

Found a long-discontinued item: happy!

I managed to find a long-discontinued jacket that I had bought like 8 years ago and that has since been lovingly worn to shreds ('cos a mass-market br...

J
JC Lubigan
trustpilot.com Sep 30, 2025

Cheapest Docs online

Other than being the cheapest Docs I can find online, boots were shipped fast and arrived in 2 days. Item was double boxed hen...

J
Johanna OLeary
trustpilot.com Sep 30, 2025

DO NOT BUY FROM HERE

They lost my order number, they promised a compensatory item of clothing, never arrived?! Had to pay over £30 for UPS charges (was not aware of this)....

L
LDH
trustpilot.com Sep 30, 2025

Absolutely useless.

Absolutely useless. I found a pair of shoes that I was looking for and pressed buy. I was directed to spartoo,...

h
heather Kerr
trustpilot.com Sep 30, 2025

I really like Spartoo

I really like Spartoo. Their prices are very competitive - not cheaper but competitive . Their strength is in havi...

H
H Gray
trustpilot.com Sep 30, 2025

Absolutely amazing

Absolutely amazing. My granddaughter had her eye on a specific pair of boots - they were out of stock everywhere I trie...

p
pamela canning
trustpilot.com Sep 30, 2025

Great service

Great service....arrived on schedule...well...

A
Angie
trustpilot.com Sep 30, 2025

Great prices on designer products

Great prices ordered the steve madden r trainers, every where else £120.00 ,On spartoo UK with delivery £89 delivery time was not bad,came in a...

D
Doug Rees
trustpilot.com Sep 30, 2025

Shockingly misleading website operating from france

Shocking. A website with a UK domain but shipping from france only mentioned in the terms and conditions instead of making it clear on each product pa...

S
Sam Webber
trustpilot.com Sep 30, 2025

Very misleading

Very misleading, they say free delivery but on an order of 2 pairs of shoes, there was a freight charge of £56.51! This never appeared during checkout...

N
Natalie Clarke
trustpilot.com Sep 30, 2025

Very happy with the service!!

I was looking for some Dr Martens, but everywhere was sold out in my size. I found Spartoo with the sandals I wanted. One pair left in my size! Fate!?...

J
James
trustpilot.com Sep 30, 2025

Never dispatched the order

Spartoo claim that the courier couldn't find my address or I didn't pick up the order in time, so it has been sent back and can't be re-despatched (no...

R
R AC
trustpilot.com Sep 30, 2025

Adiana is not helpful

Adiana is not helpful. Sorry, I need to disagree with the previous customer, and she is just copy-pasting the same message over and over again without...

J
Joan Taylor
trustpilot.com Sep 30, 2025

Birkenstock sandals

“Easy ordering, great...

M
Mrs jackson
trustpilot.com Sep 30, 2025

Adriana was so helpful always ready to…

Adriana was so helpful always ready to assist you , what ever your problem is I always...

G
GRZEGORZ GLOGOWSKI
trustpilot.com Sep 30, 2025

Recommend seller,very fast delivey to…

Recommend seller,very fast delivey to Uk and a lot o...

J
James Kingman
trustpilot.com Sep 30, 2025

Do not give this company your email…

Do not give this company your email address....

D
Delphine
trustpilot.com Sep 30, 2025

Paid £12 for express delivery (ie my…

Paid £12 for express delivery (ie my order to be delivered today), my parcel is still being prepared. Don’t offer a service...

m
mark jodrell
trustpilot.com Sep 30, 2025

Excellent product at very competative price

ordered my trainers at a very good price,they arrived quickly and all boxed up as described.Spartoo kept me in...

D
Damon Sutton
trustpilot.com Sep 30, 2025

Hidden import charges come later

Bought and item and a month later got a bill for £119.45 for unpaid import duty. Be aware the...

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Conclusion

Reviews show Spartoo frequently succeeds at stocking hard‑to‑find items, offering competitive prices and delivering quickly in many cases. Multiple customers praise fast shipping, secure packaging and helpful staff. However, a recurring complaint concerns unexpected import or freight charges—several reviewers mention additional customs bills and one cites a ~£135 import threshold. Other customers report inconsistent dispatches and variable customer service responsiveness. If you shop with Spartoo, check shipping origins, read the terms on import duties, and keep delivery tracking and order confirmations to hand.