Spartoo
Experiences & Reviews
Spartoo is a European online retailer and multi‑brand marketplace specialising in footwear, bags and clothing. Headquartered in France, it lists many branded products and ships to multiple countries via its e‑commerce platform.
Overview & Key Metrics
Our Analysis
Service quality
Delivery and staff are often praised for speed and helpful agents, but multiple reviewers report failed dispatches, late arrivals and poor support.
Value for money
Many customers report competitive prices and good deals; several cite unexpected freight or import charges that reduce perceived value.
User experience
Users praise wide stock and straightforward ordering; others describe search/listing errors, cancelled or nondispatched orders and ordering frustration.
Product quality
Most buyers report items arriving intact and as described, with fast delivery and secure packaging; a minority report wrong sizes or poor quality.
Communication
Communication reports are mixed but skew negative: praise for helpful staff exists, yet many complain about hidden‑fee notices, unhelpful replies and spam.
Overall experience
Overall opinions split: satisfied shoppers cite availability and timely delivery, while dissatisfied customers report hidden fees and service breakdowns.
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (April 2022 – September 2025).
DO NOT BUY FROM HERE
"They lost my order number, they promised a compensatory item of clothing, never arrived?! Had to pay over £30 for UPS charges (was not aware of this)...."
Very misleading
"Very misleading, they say free delivery but on an order of 2 pairs of shoes, there was a freight charge of £56.51! This never appeared during checkout..."
Cheapest Docs online
"Other than being the cheapest Docs I can find online, boots were shipped fast and arrived in 2 days. Item was double boxed hen..."
Adriana was so helpful always ready to…
"Adriana was so helpful always ready to assist you , what ever your problem is I always..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Found a long-discontinued item: happy!
I managed to find a long-discontinued jacket that I had bought like 8 years ago and that has since been lovingly worn to shreds ('cos a mass-market br...
Cheapest Docs online
Other than being the cheapest Docs I can find online, boots were shipped fast and arrived in 2 days. Item was double boxed hen...
DO NOT BUY FROM HERE
They lost my order number, they promised a compensatory item of clothing, never arrived?! Had to pay over £30 for UPS charges (was not aware of this)....
Absolutely useless.
Absolutely useless. I found a pair of shoes that I was looking for and pressed buy. I was directed to spartoo,...
I really like Spartoo
I really like Spartoo. Their prices are very competitive - not cheaper but competitive . Their strength is in havi...
Absolutely amazing
Absolutely amazing. My granddaughter had her eye on a specific pair of boots - they were out of stock everywhere I trie...
Great service
Great service....arrived on schedule...well...
Great prices on designer products
Great prices ordered the steve madden r trainers, every where else £120.00 ,On spartoo UK with delivery £89 delivery time was not bad,came in a...
Shockingly misleading website operating from france
Shocking. A website with a UK domain but shipping from france only mentioned in the terms and conditions instead of making it clear on each product pa...
Very misleading
Very misleading, they say free delivery but on an order of 2 pairs of shoes, there was a freight charge of £56.51! This never appeared during checkout...
Very happy with the service!!
I was looking for some Dr Martens, but everywhere was sold out in my size. I found Spartoo with the sandals I wanted. One pair left in my size! Fate!?...
Never dispatched the order
Spartoo claim that the courier couldn't find my address or I didn't pick up the order in time, so it has been sent back and can't be re-despatched (no...
Adiana is not helpful
Adiana is not helpful. Sorry, I need to disagree with the previous customer, and she is just copy-pasting the same message over and over again without...
Birkenstock sandals
“Easy ordering, great...
Adriana was so helpful always ready to…
Adriana was so helpful always ready to assist you , what ever your problem is I always...
Recommend seller,very fast delivey to…
Recommend seller,very fast delivey to Uk and a lot o...
Do not give this company your email…
Do not give this company your email address....
Paid £12 for express delivery (ie my…
Paid £12 for express delivery (ie my order to be delivered today), my parcel is still being prepared. Don’t offer a service...
Excellent product at very competative price
ordered my trainers at a very good price,they arrived quickly and all boxed up as described.Spartoo kept me in...
Hidden import charges come later
Bought and item and a month later got a bill for £119.45 for unpaid import duty. Be aware the...
Conclusion
Reviews show Spartoo frequently succeeds at stocking hard‑to‑find items, offering competitive prices and delivering quickly in many cases. Multiple customers praise fast shipping, secure packaging and helpful staff. However, a recurring complaint concerns unexpected import or freight charges—several reviewers mention additional customs bills and one cites a ~£135 import threshold. Other customers report inconsistent dispatches and variable customer service responsiveness. If you shop with Spartoo, check shipping origins, read the terms on import duties, and keep delivery tracking and order confirmations to hand.