Reviews Analysed
21
We Collect & Analyse Reviews
Soho Home
Experiences & Reviews
Soho Home is the retail arm of Soho House, offering furniture, lighting, textiles and home accessories through an online store and physical showrooms. The brand is known for lifestyle-led interior pieces and operates customer support, delivery and installation services to fulfil orders.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
18d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Most reviewers highlight responsive, helpful customer service and named staff who resolve issues; a minority report rude staff or slow handling.
Share
Strong
29%
💰
Value for money
A small set of reviewers question value for money, citing faulty items, perceived misrepresentation and insufficient compensation offers.
Share
Mixed
4%
⚡
User experience
Very few mentions of shopping experience; one in‑store account describes friendly, helpful staff and an enjoyable purchase visit.
Share
Mixed
1%
🔧
Product quality
Reports on product quality are split: several praise craftsmanship and design, while others describe damaged, faulty or poorly finished items on delivery.
Share
Mixed
11%
📞
Communication
Many customers praise named agents and timely updates; a small number report poor follow‑up or rude behaviour from delivery partners.
Share
Strong
25%
⭐
Overall experience
Overall impressions skew positive, driven by effective customer support, though a minority experienced serious product or returns issues.
Share
Strong
29%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Bed Quality and Service
"Bed Quality and Service I ordered the Kaplan Bed in early September and unfortunately had a very disappointing experience both with the product itself..."
Lady Fabibi
Trustpilot
Sep 30, 2025
Featured for: Negative product quality and refund delay
Amazing products and customer service
"So impressed with the design, quality and customer service at Soho Home. I ordered some beautiful cushions. One item did get lost but..."
Taylor Rose
Trustpilot
Sep 30, 2025
Featured for: Positive product and quick replacement
Outstanding customer service
"I don't often write reviews but I wanted to thank Sophie from Soho Home (case number 03494248) for the outstanding customer service and aftersales sup..."
Hannah Marinho
Trustpilot
Sep 30, 2025
Featured for: Strong aftersales and dedicated staff
Ordered two Ewan armchairs and upon…
"Ordered two Ewan armchairs and upon arrival the buttons used for the upholstery were rusty. They sent Castelan the repair / assessment company to chec..."
edward swain
Trustpilot
Sep 30, 2025
Featured for: Faulty product, poor resolution, pricing
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
H
Hannah Marinho
trustpilot.com
Sep 30, 2025
Outstanding customer service
I don't often write reviews but I wanted to thank Sophie from Soho Home (case number 03494248) for the outstanding customer service and aftersales sup...
L
Lady Fabibi
trustpilot.com
Sep 30, 2025
Bed Quality and Service
Bed Quality and Service I ordered the Kaplan Bed in early September and unfortunately had a very disappointing experience both with the product itself...
T
Taylor Rose
trustpilot.com
Sep 30, 2025
Amazing products and customer service
So impressed with the design, quality and customer service at Soho Home. I ordered some beautiful cushions. One item did get lost but...
E
Emre Can Köklü
trustpilot.com
Sep 30, 2025
The customer support has been…Top Notch!
The customer support has been incredible. We’ve designed almost our entire living room with Soho Home, and every time we needed help with a return or...
S
SeanEmmett
trustpilot.com
Sep 30, 2025
Really nice shopping experience…
Really nice experience ordering from Soho Home …Bea in the customer team was fant...
S
Sonia
trustpilot.com
Sep 30, 2025
I had a query on an order which was a
I had a query on a previous order which was a little complicated but was sorted by both customer services advisers I had contact w...
S
Steve
trustpilot.com
Sep 30, 2025
Urgently needed support with deliver…
Urgently needed support with delivery of an order and huge...
W
William
trustpilot.com
Sep 30, 2025
Good customer service
,Jill was very, helpful and resolved our issue with Wincanton the...
J
John Liu
trustpilot.com
Sep 30, 2025
Sophie is fab!
Sophie is super helpful and...
C
Chloe Rowe
trustpilot.com
Sep 30, 2025
Popped into Soho Home at Farmhouse…
Popped into Soho Home at Farmhouse yesterday and, as usual, Miguel was fabulous. I left with some beautiful soft furnishings (a bedspread and cushions...
P
Phyllis Daugherty
trustpilot.com
Sep 30, 2025
I ordered Hillcrest dinnerware and 3 of…
I ordered Hillcrest dinnerware and 3 of the cereal bowls arrived broken. I emailed customer service and Erin sent an...
N
Neven W
trustpilot.com
Sep 30, 2025
Excellent quality
Excellent quality, speedy delivery, great...
J
JP
trustpilot.com
Sep 30, 2025
Great customer service from Linda at…
Great customer service from Linda at SoHo Home....
D
Denyse Madden
trustpilot.com
Sep 30, 2025
One of my furniture pieces was…
One of my furniture pieces was delivered with some damage and Erin at customer support worked with me to get the issue resolved. I was very impressed...
M
Maroua BOUYAHYA
trustpilot.com
Sep 30, 2025
Top notch customer support
contacted the chat and Adnan picked up my request. We had an issue with delivery costs and items, and he was incredibly helpful and reassuring through...
L
Lesley Burnside
trustpilot.com
Sep 30, 2025
Good company service
I had candles delivered broken but soho were right on it...
S
Sabina
trustpilot.com
Sep 30, 2025
Sophie
Sophie, from customer service was able to resolve my issue very...
M
Mia Milenova Popova
trustpilot.com
Sep 30, 2025
Soho Friends membership renewal
I recently renewed my Soho Friends membership, but it didn’t appear on my accou...
e
edward swain
trustpilot.com
Sep 30, 2025
Ordered two Ewan armchairs and upon…
Ordered two Ewan armchairs and upon arrival the buttons used for the upholstery were rusty. They sent Castelan the repair / assessment company to chec...
K
Katrina Otter
trustpilot.com
Sep 30, 2025
Soho Home Support Team - Anna
We had a few issues with the production and delivery of a made-to-order item but Anna from the support tea...
Conclusion
Reviews show a pattern of strong, personalised customer support—many customers praise named staff who arrange replacements and updates. Product reports are mixed: several buyers compliment quality and design, while others received damaged or misfinished items. A minority of reviews describe slow refunds or unhelpful resolution on higher‑value faults, and some customers question pricing when items are faulty. Prospective buyers may wish to check delivery, returns and warranty terms, inspect items on arrival and keep correspondence with support for refunds or replacements.