Many reviewers praise quick, named advisers who organise replacements and fix order issues. Several customers describe fast, helpful aftercare and speedy delivery solutions. A minority report defects, missing refunds, and courier problems that delayed or disrupted deliveries. Overall, comments highlight highly responsive service alongside occasional quality and logistics failures.
Examples from available reviews (Nov 2021 – Mar 2026).
The support team consistently provided outstanding service over many years.
“Absolutely outstanding service from the support team.”
Gab helped resolve a membership discount issue very helpfully.
“One of the best customer service experiences I've ever had.”
The Kaplan bed arrived poor quality and refund has still not been received.
“I have still not received a refund.”
The courier failed to ring, lied about leaving, and delivery was delayed weeks.
“they did not ring my doorbell.”
Reviewers often name specific advisers who act quickly to solve problems and chase orders. Many describe replacements arranged the same day or next day, with steady aftersales help. A small number say their complaint received no follow-up.
Few reviews mention price or savings. One review describes staff arranging a large saving. A handful raise delayed refunds, but overall value comments remain limited.
Several customers describe an easy buying process backed by responsive staff and helpful in-store support. Some report courier issues, missed doorbells, and rude delivery behaviour that led to delays. For a few buyers, these delivery problems directly affected the at-home experience.
Many reviewers say the furniture and homeware arrived in high quality. Others report defects, rust on fittings, and a poor-quality bed. Some say refunds for faulty items were not resolved.
Many reviews mention clear, practical updates and solution-focused messages from support staff. Several credit specific advisers for staying in touch through made-to-order or replacement stages. A small number complain about little or no contact after reporting a problem.
Feedback is mostly positive when customer service moves fast, fixes issues, and arranges replacements. A few customers report sharply negative experiences tied to defects, refund delays, and courier problems. Reviews show standout service alongside remaining gaps in quality and delivery.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I bought the Edwin Dining Chairs at Soho Home and I would like to leave a review about them honestly. When I called their customer care before placing the order, the guy on the other side was very helpful at first. I thanked him for his time and he was not at all bothered. From there the customer care became incredibly ineffiicient and the delivery guy was so rude and arrogant. I will never ever shop here again. But you can write a review about it. It's not only my review but also of many others who had bad experience here with Soho Home's bad customer care and arrogance of their staff.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Soho Home designs and sells furniture, lighting, textiles, and home accessories. It sells online and runs showrooms in key cities. Ranges include upholstered pieces, beds, tableware, and decorative lighting. Soho Home supplies items for homes and trade projects. The brand links its look to Soho House properties and offers curated collections for home interiors.