Reviews Analysed
21
We Collect & Analyse Reviews
Sofas & Stuff
Experiences & Reviews
Sofas & Stuff is a UK furniture retailer specialising in handmade and bespoke sofas and seating. The company operates showrooms where customers can view fabrics and samples, book home visits for measurements, and arrange delivery and assembly. Reviews commonly reference showroom advice, custom sizing and on‑site delivery teams.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
13d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Showroom staff and delivery teams are frequently praised for helpfulness, punctuality and care; a small number of reviews report poor service or rudeness.
Share
Strong
23%
💰
Value for money
Very few reviews address price, but those that do complain about high delivery or deposit expectations and feel the cost did not match the experience.
Share
Weak
2%
⚡
User experience
Most buyers describe a smooth journey from showroom selection to delivery, with helpful advice and optional home visits; some report confusing outlet reservations.
Share
Strong
23%
🔧
Product quality
Many customers highlight sturdy construction, attractive fabrics and comfort; a few reviews describe early faults such as sagging or a damaged component.
Share
Strong
16%
📞
Communication
Customers often note clear explanations, arrival windows and helpful aftercare info; a minority report missed calls, delayed replies and reservation confusion.
Share
Strong
12%
⭐
Overall experience
Overall impressions are largely positive with repeat recommendations; isolated negative experiences (delivery or outlet handling) reduce trust for some buyers.
Share
Strong
23%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (September 2022 – September 2025).
Sofas don't come too often
"I recently purchased a custom sofa from Sofas and Stuff, and I must say that my experience was exceptional. From start to finish, the process was smooth and effortless. The range of fabrics were impressively extensive. I had a hard time choosing just one because they all looked so beautiful! Fortunately, customer service representative helped me pick fabric samples to take home to compare with my other furniture pieces. Once I finally made up my mind on the perfect combination for my new living room addition, they didn't hesitate to accommodate some size modifications that would make it fit better in my space. My bespoke sofa arrived within the promised timeline without any issues at all. It is even more gorgeous than what I imagined - every stitch looks flawless! I'm very impressed with Sofas and Stuff's attention-to-detail approach towards crafting their furniture masterpieces. The quality is undeniably brilliant – sturdy yet comfortable enough for long hours lounging watching television shows or movies. In conclusion, this British bespoke sofas manufacturer stands out for their high-quality sofa craftsmanship skills flourishing through years of expertise in the industry. One can peacefully trust them blindly without worrying about anything else!"
Precious Bayer
Collected.reviews
Sep 03, 2022
Featured for: Detailed praise of craftsmanship and process
Bizarre 'customer service'
"I noticed a lovely sofa in their outlet section online. Contacted the showroom and was given lots of information. I wasn't able to view it immediately..."
Katy James
Trustpilot
Sep 30, 2025
Featured for: Outlet purchase; communication failures recounted
Service not what you'd expect paying £149 for delivery.
"You pay top dollar for the product and a whopping £149 for delivery, so you would expect a top service. Dylan rang to confirm that delivery would be b..."
Stephen N.
Trustpilot
Sep 30, 2025
Featured for: Delivery delay and driver refusal
Quite simply a perfect service
"Quite simply a perfect service. From order to delivery the team have gone above and beyond. The product is excellent (I intend to spend many a happy h..."
Kate Ryan
Trustpilot
Sep 30, 2025
Featured for: Positive all‑round service and product
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
H
Helen
trustpilot.com
Sep 30, 2025
Kris & Gabor were super helpful in…
Kris & Gabor were super helpful in delivering my new bed. I didn’t actually want it assembled but they checke...
F
Fran Mable
trustpilot.com
Sep 30, 2025
Fabulous Sofa
Lorraine the Manager at the Salisbury branch was very engaging, super helpful and knowledgeable. She took time to listen to my requirements and gave s...
A
Anne Phipps
trustpilot.com
Sep 30, 2025
Delighted with my new sofas from Sofas…
Delighted with my new sofas from Sofas and Stuff. Fantastic service from Paola at the St Albans store who guided me with expertise and...
B
Brigid Browne
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service This company is one of the best experiences I’ve had from start to finish. The knowledge and helpful staff right down to the deliver...
K
Katy James
trustpilot.com
Sep 30, 2025
Bizarre 'customer service'
I noticed a lovely sofa in their outlet section online. Contacted the showroom and was given lots of information. I wasn't able to view it immediately...
P
Paul M
trustpilot.com
Sep 30, 2025
Superb Sofas&Stuff
Absolutely delighted with Sofas & Stuff from start to finish. Kept well informed as to when delivery would take place right up to the very last minute...
C
Customer
trustpilot.com
Sep 30, 2025
Superb service
Dave & Jake were great. Friendly, polite, efficient. Made sure the furniture was in exactly the right place before they...
J
Juris Rapa
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service Kept informed of arrival time Extremely polite Very eff...
L
Lisa
trustpilot.com
Sep 30, 2025
Great way to ease decision-making challenges
We are probably any furniture salesperson’s worst nightmare… a couple who doesn’t have a shared vision of what sofa/fabric to select, riddled with ind...
M
Mark Smith
trustpilot.com
Sep 30, 2025
I visited the showroom in Walton…
I visited the showroom in Walton recently and the expertise of the manager was send to none. We've been looking for some sofas for our vil...
K
Kate Ryan
trustpilot.com
Sep 30, 2025
Quite simply a perfect service
Quite simply a perfect service. From order to delivery the team have gone above and beyond. The product is excellent (I intend to spend many a happy h...
D
D T
trustpilot.com
Sep 30, 2025
Danger, this company and customer service is toxic.
This company 1 star only as no option for 0 stars. Absolute premium price RUBBISH. Premadona customer service representative who asked me to appreciat...
N
Neil Hayden
trustpilot.com
Sep 30, 2025
An amazing experience, in a wonderful shop.
The shop in Salisbury is amazing, it’s so welcoming and the sofas are fantastic, I was immediately assisted when I asked for information. Nothing was...
S
Stephen N.
trustpilot.com
Sep 30, 2025
Service not what you'd expect paying £149 for delivery.
You pay top dollar for the product and a whopping £149 for delivery, so you would expect a top service. Dylan rang to confirm that delivery would be b...
A
And Mrs R Haythornthwaite
trustpilot.com
Sep 30, 2025
Great service from Alan and Nick
Great service from Alan and Nick. Turned up o...
P
Pippa Jones
trustpilot.com
Sep 30, 2025
Great service great sofas
From the warm welcome I got when I first walk into the show room to the safe arrival of our three beautiful sofas I have been very impressed nothi...
c
cate Graham-Watson
trustpilot.com
Sep 30, 2025
Sofas
Very pleased with whole process of choosing sofas with Suzanne in the Fittleworth store through to efficient delivery by...
F
F Green
trustpilot.com
Sep 30, 2025
From first visiting Sofas & Stuff at…
From first visiting Sofas & Stuff at Redbrick Mill we have been very impressed with the level of service. Stephanie gave excellent advice on choosing...
C
CW
trustpilot.com
Sep 30, 2025
All round great service and product
Very knowledgeable staff in the Battersea showroom. Beautiful sofa. Fantastic de...
M
MC
trustpilot.com
Sep 30, 2025
Aiden and Martyn were so gentlemanly…
Aiden and Martyn were so gentlemanly and efficient. They even moved my old sofa to a different room with no extra charge and...
Conclusion
Reviews show Sofas & Stuff commonly delivers strong showroom support, helpful staff and attentive delivery teams — customers praise fabric choice, bespoke sizing and careful installation. Several reviews describe clear communication about arrival times and useful aftercare information, including cleaning advice. However, there are isolated negative reports: outlet reservation handling, delivery timing problems and rare product faults. If you are considering a purchase, ask for written confirmation of reservation and delivery windows, request fabric samples or a home visit, and inspect items on delivery to address any immediate faults.