Customers often praise showroom advisors and delivery teams for professional, polite service. Many also like the fabric options and made-to-order build. A small number of reviews mention a serious product fault and a delivery interaction that turned aggressive. Communication is usually quick, though a few reviews point to clear gaps.
Examples from available reviews (Sep 2022 – Mar 2026).
Seamless delivery, old sofa removed; happy with quality and fit.
“Delivery was seamless and very helpful as the team removed our old sofa.”
Sofas are excellent quality with thoughtful fabric advice for dogs.
“The sofas are excellent quality with lots of style and fabric choice.”
Chair base sagged and made a loud clunk upon first use.
“Upon first time sitting in the chair there was a load clunk and the base of the chair sagged down.”
Driver delayed, initially refused to unload, then returned to deliver the chair.
“He took offence by my annoyance and refused to unload the chair and drove off.”
Reviews largely describe on-time, polite delivery teams and attentive showroom staff. Many mention careful handling, assembly in the home, and taking away packaging. A few accounts report delays, disputes during delivery, or a refusal to unload.
Several reviewers connect solid build quality and good fit with a satisfying purchase. One review also points to flexible payment as a plus during the sale. Direct complaints about price or poor value are rare.
Customers often describe patient, well-informed advisors who help with fabric and fill choices. Managers and showroom assistants repeatedly get credit for tailored guidance. Negative in-store experiences show up only rarely.
Many reviews highlight craftsmanship, made-to-order build, and fabric choice as strong points. One reviewer describes a major fault: a chair base sagged and made a loud clunk on first use. Overall praise is common, while serious defects appear rarely but have big impact.
Many reviewers mention prompt updates, courtesy calls, and clear delivery time windows. One review reports an outlet reservation that failed and the item was later sold to someone else. Most comments are positive, with a few documented breakdowns.
Most reviews describe an easy process from the showroom visit to delivery and setup at home. A smaller number report bad outcomes that stand out against the rest. The overall picture is strongly positive, with occasional high-impact negatives.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Sofas are excellent quality with thoughtful fabric advice for dogs.
“The sofas are excellent quality with lots of style and fabric choice.”
Helpful staff made us happy with our sofa purchase.
“We went away happy with the sofa we wanted.”
Staff from showroom to delivery were helpful and professional.
“were helpful & professional”
Delivery crew were careful and kind; sofa is perfect.
“Sofa is perfect.”
Delivery by Martyn and Jake was professional and careful.
“Sofa was delivered by Martyn & Jake who were very professional and careful.”
Seamless delivery, old sofa removed; happy with quality and fit.
“Delivery was seamless and very helpful as the team removed our old sofa.”
Company kept in touch and delivery team were polite and thorough.
“Sofas and Stuff kept in touch from beginning to end.”
Helpful sales assistant and very supportive delivery team.
“The delivery team Gary and Nic super helpful.”
Branch staff assisted with fabric choices and courteous, punctual delivery.
“Gary and Nic delivered them and they were on time and extremely courteous.”
Delivery by Ryan and Duane was efficient and professional.
“Very efficient and profesional”
Delivery team called ahead and were friendly and efficient.
“I got a courtesy call from Dave and Gary about 30 minutes before delivery.”
Delivery team delivered and assembled the new bed.
“Martin and Jake did a great job in delivering and assembling”
Helpful sales team, flexible payment, and determined delivery team.
“From start to finish buying a sofa from Sofas & Stuff was a fantastic experience.”
Manager was personable and helpful with fabric choices and follow-up.
“Lindsay, the manager, could not have been more personable and helpful.”
Abigail was helpful when choosing our Hambledon sofa.
“Abigail was so helpful when we chose our Hambledon sofa.”
Warm, patient sales and exceptional after-sales care across visits.
“their warm and genuine interaction has been without parallel”
Friendly, efficient delivery team arrived on time and assembled chair.
“arrived at the agreed time, quickly assembled the chair and took away all the packaging.”
Sofa manufactured and delivered on time; delivery team professional.
“Gary and Nic were absolutely brilliant and professional.”
Showroom advisor was first class and delivery was spot on.
“Delivery was spot on and on time.”
Knowledgeable staff and courteous, efficient delivery drivers.
“The delivery drivers, Gary and Nic were courteous, efficient and knowledgeable.”
Delivery team were very helpful and checked assembly parts.
“Kris & Gabor were super helpful in delivering my new bed.”
Manager and delivery provided excellent, respectful, informed service.
“The delivery today was excellent and I was kept informed of their arrival time and they were very respectful of the property.”
Store staff and delivery team provided friendly, excellent service.
“Fantastic service from Paola at the St Albans store”
Helpful staff and effortless delivery from start to finish.
“The delivery men Nathan and Nic made the furniture move in so effortlessly.”
Outlet item reservation process was poorly communicated and sold elsewhere.
“I was then messaged to be told the sofa had been sold”
Delivery team arrived on time and carefully assembled the armchair.
“They unpacked the armchair and assembled the legs”
Delivery team were friendly, efficient and left the room perfect.
“Every scrap of packaging was taken away & they left the room looking absolutely perfect!”
Kept informed; delivery was polite, efficient and quick.
“Extremely polite Very efficient, cleared up quickly”
Sales assistant patiently guided couple to choose suitable sofa and fabric.
“She was professional, extremely knowledgeable and engaging.”
Showroom manager demonstrated impressive knowledge of fabrics and styles.
“The expertise of the manager was send to none.”
Team went above and beyond from order to delivery; product excellent.
“Quite simply a perfect service.”
Chair base sagged and made a loud clunk upon first use.
“Upon first time sitting in the chair there was a load clunk and the base of the chair sagged down.”
Welcoming shop staff and efficient delivery with helpful aftercare advice.
“They went on and ensured I knew exactly how to use the cleaning products”
Driver delayed, initially refused to unload, then returned to deliver the chair.
“He took offence by my annoyance and refused to unload the chair and drove off.”
Delivery team arrived on time and were friendly and courteous.
“Great service from Alan and Nick.”
Helpful showroom staff and safe delivery of three handmade sofas.
“nothing was too much trouble and the help choosing fabric shape and size was great.”
Efficient showroom assistance and delivery; delighted with sofas.
“Very pleased with whole process of choosing sofas with Suzanne in the Fittleworth store”
Helpful advice, good communication and timely delivery with set-up help.
“Stephanie gave excellent advice on choosing the best sofa fillings”
Knowledgeable showroom staff, beautiful sofa, and great delivery team.
“Very knowledgeable staff in the Battersea showroom.”
Delivery team were polite, efficient and moved old furniture free.
“They even moved my old sofa to a different room with no extra charge”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Sofas & Stuff designs and sells upholstered sofas, chairs, and beds. It offers both bespoke and standard models in a range of fabrics and leathers. Customers can buy through showrooms or order online, with in-store consultations available. Services include home delivery and in-room assembly. The company also offers fabric swatches and care advice for upholstery upkeep.