Reviews show Sofas & Stuff commonly delivers strong showroom support, helpful staff and attentive delivery teams — customers praise fabric choice, bespoke sizing and careful installation. Several reviews describe clear communication about arrival times and useful aftercare information, including cleaning advice. However, there are isolated negative reports: outlet reservation handling, delivery timing problems and rare product faults. If you are considering a purchase, ask for written confirmation of reservation and delivery windows, request fabric samples or a home visit, and inspect items on delivery to address any immediate faults.
Examples from available reviews (Sep 2022 – Feb 2026).
Custom sofa delivered on time with excellent craftsmanship and helpful service.
“My bespoke sofa arrived within the promised timeline without any issues at all.”
Outlet item reservation process was poorly communicated and sold elsewhere.
“I was then messaged to be told the sofa had been sold”
Driver delayed, initially refused to unload, then returned to deliver the chair.
“He took offence by my annoyance and refused to unload the chair and drove off.”
Team went above and beyond from order to delivery; product excellent.
“Quite simply a perfect service.”
Showroom staff and delivery teams are frequently praised for helpfulness, punctuality and care; a small number of reviews report poor service or rudeness.
Very few reviews address price, but those that do complain about high delivery or deposit expectations and feel the cost did not match the experience.
Most buyers describe a smooth journey from showroom selection to delivery, with helpful advice and optional home visits; some report confusing outlet reservations.
Many customers highlight sturdy construction, attractive fabrics and comfort; a few reviews describe early faults such as sagging or a damaged component.
Customers often note clear explanations, arrival windows and helpful aftercare info; a minority report missed calls, delayed replies and reservation confusion.
Overall impressions are largely positive with repeat recommendations; isolated negative experiences (delivery or outlet handling) reduce trust for some buyers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I recently purchased a custom sofa from Sofas and Stuff, and I must say that my experience was exceptional. From start to finish, the process was smooth and effortless.
The range of fabrics were impressively extensive. I had a hard time choosing just one because they all looked so beautiful! Fortunately, customer service representative helped me pick fabric samples to take home to compare with my other furniture pieces.
Once I finally made up my mind on the perfect combination for my new living room addition, they didn't hesitate to accommodate some size modifications that would make it fit better in my space.
My bespoke sofa arrived within the promised timeline without any issues at all. It is even more gorgeous than what I imagined - every stitch looks flawless!
I'm very impressed with Sofas and Stuff's attention-to-detail approach towards crafting their furniture masterpieces. The quality is undeniably brilliant – sturdy yet comfortable enough for long hours lounging watching television shows or movies.
In conclusion, this British bespoke sofas manufacturer stands out for their high-quality sofa craftsmanship skills flourishing through years of expertise in the industry. One can peacefully trust them blindly without worrying about anything else!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Sofas & Stuff is a UK furniture retailer specialising in handmade and bespoke sofas and seating. The company operates showrooms where customers can view fabrics and samples, book home visits for measurements, and arrange delivery and assembly. Reviews commonly reference showroom advice, custom sizing and on‑site delivery teams.