Many customers describe quick ordering, competitive prices, and items that match the listing. Another group reports late, missing, or never-shipped orders, along with tracking that stops working. Several shoppers mention slow or expensive returns and weak follow-up from support. Most product feedback is positive, with a few isolated defects or wrong items.
Examples from available reviews (Jun 2021 – Mar 2026).
Order was delivered exactly as requested.
“As requested”
Order never arrived and customer support failed to resolve it.
“Never received the item ordered”
Price and delivery were good but helmet quality appeared questionable.
“Price / Delivery good - Quality not so much Not so sure about whether i actually got a new ski helmet”
Skis were good value, bindings fitted, and delivery quick with no extras.
“No additional hidden costs for shipping / customs.”
Many reviews describe fast dispatch and delivery arriving on the stated schedule. Another cluster reports orders that never shipped, long processing times, and deliveries turning up weeks late. Overall, reviews point to two typical results: quick fulfilment or a complete delivery breakdown.
Many buyers highlight competitive prices and say the items were good value compared with local options. Several reviewers mention no unexpected shipping or customs charges on their orders. A few say international return shipping costs or return fees reduce the overall value.
Customers often mention a simple ordering flow and easy payment steps. Only a small number comment directly on site usability. Some users report stock information that did not match reality and affected delivery timing.
Many comments describe sturdy products that match the stated specs and meet expectations. A small number report wrong parts, possible factory defects, or uncertainty about the item’s condition. Positive quality feedback is common, while defects show up only occasionally.
Several reviews point to unclear shipping updates, tracking that stalls, and customer support that does not respond. Others specifically praise clear messages and helpful support. Negative communication feedback often appears alongside unresolved delivery or refund problems.
Feedback splits sharply between smooth purchases and service issues that never get resolved. Positive reviews focus on fast delivery, correct items, and good value. Negative reviews centre on non-delivery, broken tracking, and refunds that are delayed or expensive.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Delivery missed the promised window and arrived much later than advertised.
“They did not even ship until December 28 and boots did not arrive until January 10th.”
Returns from the United States were prohibitively expensive due to location.
“this company is in Spain so your return fees will be very expensive”
Received an off-market package without instructions and customer service refused help.
“no instructions and their customer service REFUSE TO HELP!”
Product was billed in the wrong currency and refund communication was poor.
“Brought ski poles that were advertised and billed in euros, but got charged in pounds.”
Orders experienced huge delays and the tracking system did not work well.
“A huge delay...That's the main problem with Snowinn!”
Good prices but international tracking stalled and delivery was delayed.
“The prices are very good, but I became concerned when tracking said Nov 13 accepted for international shipping and it was Dec and there were no updates!”
Orders were not shipped and delivery estimates were repeatedly missed.
“I waited weeks beyond the initial estimated delivery time and Snowinn didn't even ship my products.”
Item listed as in-stock but not received; shipping dates delayed indefinitely.
“listed as in-stock, they had not yet been received by their distribution center.”
Customer never received the item and suspects a scam.
“never received my item”
Order still not received after a month and cancellation was impossible.
“I have still not received my item for one month”
Customer service was poor and expedited shipping was unreliable.
“Horrible customer service.”
Multiple billing and returns failures caused a £700 loss.
“£700 worth of gear gone.”
Item was genuine, cheaper than local options despite slow delivery.
“Arrived exactly as described”
My nephew is skiing all day and without worry that he might hurt his head. The
ElanQuiksilver Slush Helmet and Ezyy 1 Alpine Ski Boots are the best gifts I could have given to my nephew during his 7th birthday. He was so delighted when I presented them to him. I placed my order online, made the payments so easily and the delivery was much faster than I expected. The prices were reasonable and the quality was great. I would love to thank the customer care support team for their professionalism in helping the customers. It was awesome shopping from this company. I will recommend your products to anyone wishing to buy skiing products.
Order never arrived and customer support failed to resolve it.
“Never received the item ordered”
Did not receive their item and was refused a refund.
“THEY ARE THE WORST!!!!!!!!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
SnowInn is an online retailer focused on skiing, snowboarding, and outdoor gear. Its range typically includes skis, boots, bindings, helmets, goggles, and winter clothing from various brands. Product pages show specs, sizing details, and photos to help customers choose. The site offers accounts for placing orders and viewing order history, and it posts its terms and return policies.