Reviews show many customers receive the correct items quickly and are satisfied with product condition and pricing. Recurring negatives concern dispatch delays, unclear stock information and lengthy or costly return/refund processes. If you plan to buy, check the return policy and any shipping or return costs before ordering, and note estimated dispatch times rather than only the advertised delivery date. For higher-value items or tight timelines, consider contacting support for tracking and stock confirmation prior to purchase.
Examples from available reviews (Jun 2021 – Feb 2026).
Return process was costly and the refund has been delayed.
“There returning policy is very costly and takes a long time.”
Order arrived quickly and items were correct sizes.
“I love that my order was delivered quickly.”
Seller was unresponsive and could not confirm delivery timing.
“Got my money and then a week of silence.”
Ordering was very easy and delivery arrived on time.
“Very easy to order, with a huge selection to pick from. Delivered on time.”
Many customers report helpful, professional support and straightforward exchanges; a minority report slow refunds and problems with return handling.
Reviewers frequently note good prices or strong value for money, with several calling particular purchases a good deal.
Ordering is often described as easy with wide selection, but multiple reviews call out slow processing or inaccurate stock information.
Most reviewers report items arriving in good condition and as described; a few mention isolated factory defects that were replaced.
Many customers praise fast, reliable delivery and clear updates; others report long silence, unclear dispatch timing or delayed refund updates.
Overall impressions are predominantly positive: customers often report satisfactory purchases, correct sizing and repeat orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Delivery missed the promised window and arrived much later than advertised.
“They did not even ship until December 28 and boots did not arrive until January 10th.”
Returns from the United States were prohibitively expensive due to location.
“this company is in Spain so your return fees will be very expensive”
Received an off-market package without instructions and customer service refused help.
“no instructions and their customer service REFUSE TO HELP!”
Product was billed in the wrong currency and refund communication was poor.
“Brought ski poles that were advertised and billed in euros, but got charged in pounds.”
Orders experienced huge delays and the tracking system did not work well.
“A huge delay...That's the main problem with Snowinn!”
Good prices but international tracking stalled and delivery was delayed.
“The prices are very good, but I became concerned when tracking said Nov 13 accepted for international shipping and it was Dec and there were no updates!”
Orders were not shipped and delivery estimates were repeatedly missed.
“I waited weeks beyond the initial estimated delivery time and Snowinn didn't even ship my products.”
Item listed as in-stock but not received; shipping dates delayed indefinitely.
“listed as in-stock, they had not yet been received by their distribution center.”
Customer never received the item and suspects a scam.
“never received my item”
Order still not received after a month and cancellation was impossible.
“I have still not received my item for one month”
Customer service was poor and expedited shipping was unreliable.
“Horrible customer service.”
Multiple billing and returns failures caused a £700 loss.
“£700 worth of gear gone.”
Item was genuine, cheaper than local options despite slow delivery.
“Arrived exactly as described”
My nephew is skiing all day and without worry that he might hurt his head. The
ElanQuiksilver Slush Helmet and Ezyy 1 Alpine Ski Boots are the best gifts I could have given to my nephew during his 7th birthday. He was so delighted when I presented them to him. I placed my order online, made the payments so easily and the delivery was much faster than I expected. The prices were reasonable and the quality was great. I would love to thank the customer care support team for their professionalism in helping the customers. It was awesome shopping from this company. I will recommend your products to anyone wishing to buy skiing products.
Order never arrived and customer support failed to resolve it.
“Never received the item ordered”
Did not receive their item and was refused a refund.
“THEY ARE THE WORST!!!!!!!!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
SnowInn is an online retailer specialising in winter-sports equipment and apparel for skiing and snowboarding. The site typically lists technical products such as boots, helmets, goggles and snowsuits from multiple brands. Consumers often consult third-party reviews to check product fit, delivery reliability and return policies before purchasing.