Reviews show many customers receive the correct items quickly and are satisfied with product condition and pricing. Recurring negatives concern dispatch delays, unclear stock information and lengthy or costly return/refund processes. If you plan to buy, check the return policy and any shipping or return costs before ordering, and note estimated dispatch times rather than only the advertised delivery date. For higher-value items or tight timelines, consider contacting support for tracking and stock confirmation prior to purchase.
Examples from available reviews (Jun 2021 – Feb 2026).
Return process was costly and the refund has been delayed.
“There returning policy is very costly and takes a long time.”
Order arrived quickly and items were correct sizes.
“I love that my order was delivered quickly.”
Seller was unresponsive and could not confirm delivery timing.
“Got my money and then a week of silence.”
Ordering was very easy and delivery arrived on time.
“Very easy to order, with a huge selection to pick from. Delivered on time.”
Many customers report helpful, professional support and straightforward exchanges; a minority report slow refunds and problems with return handling.
Reviewers frequently note good prices or strong value for money, with several calling particular purchases a good deal.
Ordering is often described as easy with wide selection, but multiple reviews call out slow processing or inaccurate stock information.
Most reviewers report items arriving in good condition and as described; a few mention isolated factory defects that were replaced.
Many customers praise fast, reliable delivery and clear updates; others report long silence, unclear dispatch timing or delayed refund updates.
Overall impressions are predominantly positive: customers often report satisfactory purchases, correct sizing and repeat orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Price and delivery were good but helmet quality appeared questionable.
“Price / Delivery good - Quality not so much Not so sure about whether i actually got a new ski helmet”
Happy with the purchase though delivery was slower than expected.
“Very happy with my purchase.”
Service was good but delivery took a while and tracking misreported.
“Delivery took a while and delivery company said attempted deliver which was not the case.”
Return parcel was delivered but still not processed and communication poor.
“My return parcel was delivered 10 days ago and still hasn’t been processed.”
Ordering process was easy and delivery was fast.
“Excellent company. Easy process and fast delivery.”
Shipping information is poor and delivery times are inconsistent.
“Shipping, on the other hand, is a complete mystery.”
Skis were good value, bindings fitted, and delivery quick with no extras.
“No additional hidden costs for shipping / customs.”
Delivery was quick and prompt.
“Quick delivery”
Product, price and delivery were good with ongoing status updates.
“Delivery status was provided throughout.”
Order was delivered exactly as requested.
“As requested”
Good offer and quick delivery; reviewer would buy again.
“Great offer, quick delivery!”
Everything about the purchase was perfect.
“everything was perfect”
Ordered goggles arrived late and contained the wrong lens.
“product didn’t arrive until a week later and wrong lense in goggles”
Order not delivered after 25 days and company replies were generic.
“Avoid. Made an order 25 days ago. Order still not delivered.”
Reviewer described the product as excellent.
“Excellent product.”
Return refund took much longer than stated and customer had poor experience.
“I finally received a refund at the end of January eve though it says refunds are processed between 7-10 days.”
Product description was misleading and returns were costly and difficult.
“Misleading product description, I bought a skiing gloves and the description did not stated they are children gloves”
Company cancelled items without contact and deliveries were very delayed.
“Terrible company, terrible customer service.”
Boots were not clearly marked as children’s and returns were costly.
“Snow boots not marked clearly as children’s, nightmare and costly return process.”
Good price; delivery slightly delayed but reviewer is happy with purchase.
“Price was good, delivery a little delayed but all good.”
Product provided great value and was excellent.
“Great value and excellent product.”
Ordering was very easy and delivery arrived on time.
“Very easy to order, with a huge selection to pick from. Delivered on time.”
Seller was unresponsive and could not confirm delivery timing.
“Got my money and then a week of silence.”
Order arrived quickly and items were correct sizes.
“I love that my order was delivered quickly.”
Deliveries were fast and reliable; ordering and payment were easy.
“Fast and reliable deliveries. Easy order and payment process.”
Good prices, but order processing took over two weeks before dispatch.
“What's not so good over two week to process and order.”
Return process was costly and the refund has been delayed.
“There returning policy is very costly and takes a long time.”
Everything went smoothly and the delivery was quick.
“Everything went perfect and quick”
Boots arrived exactly as they estimated.
“The boots camed exactly as they estimate”
Reviewer experienced great service and a good product.
“Great service and product!”
Delivery was quite fast and overall experience was fine.
“All fine, quite fast nothing to complain about”
One goggle had a likely factory defect but return was simple.
“one is was in perfect condition the other had a what I imagine was a small factory defect on the lens.”
Delivery arrived exactly as expected by the reviewer.
“Delivery as expected”
Lights fitted the bike and Wahoo computer perfectly and offered value.
“Great lights which fit the bike and wahoo computer perfectly.”
Company offered a very good and varied product range.
“Very good and varied product range”
Delivery was delayed and website stock levels appeared misleading.
“Don’t believe the information about stock levels on the website.”
Delivery was fast and the product arrived in perfect condition.
“Fast delivery, product in perfect condition...”
Snowsuit was lovely quality, thick, waterproof and delivered quickly.
“lovely quality and nice and thick for winter and water proof .”
Communication and support were excellent and the reviewer will return.
“Best communication and support. Definitely going to shop again”
Order arrived in seven days; no cash-on-delivery payment option available.
“I received what i ordered in 7 days.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
SnowInn is an online retailer specialising in winter-sports equipment and apparel for skiing and snowboarding. The site typically lists technical products such as boots, helmets, goggles and snowsuits from multiple brands. Consumers often consult third-party reviews to check product fit, delivery reliability and return policies before purchasing.