Customers often praise knowledgeable staff, quick delivery, and in-home installation. Many point to competitive prices and clear order updates as reasons they come back. A minority describe frustrating communication lapses, such as a listing showing the store as closed or missing delivery updates. A small number of reviews also question whether they received the exact model ordered.
Examples from available reviews (Mar 2022 – Mar 2026).
First-class advice and service provided.
“First class advise and service”
Delivery engineer Tom was pleasant, helpful and set up the TV.
“Tom who delivered.and set up the TV was extremely pleasant,helpful,and a joy to meet.”
Store shown open online was closed, causing a wasted 20-mile trip.
“shop is empty closed and up for sale”
Order delayed with no updates and unresponsive recorded phone message.
“not had a update when I ring its a recorded message and it cuts you off.”
Many reviewers describe staff as helpful, knowledgeable, and willing to fit or set up TVs and appliances. Several mention engineers who arrived on time and showed them how to use the equipment. Service complaints appear rarely; most service feedback is positive.
Multiple reviewers mention competitive prices, price matching, and good value for particular models. Some say free upgrades or guarantees helped confirm the decision to buy. Complaints about price compared with quality do not appear widely.
Customers often say ordering on the website is easy and checkout is straightforward. Positive accounts of the buying process frequently mention timely delivery and booked time slots. A few reviews mention longer waits for special-order items, but these comments are limited.
Many reviewers are happy with performance and build quality. A small set question whether the model delivered matched what was advertised. Product concerns come up, but far less often than positive remarks.
Most reviews highlight regular updates, quick email replies, and clear delivery scheduling. In contrast, a minority describe poor communication, including an incorrect listing showing the store as closed and unhelpful recorded phone messages. The result is a noticeable split in communication experiences.
Overall feedback leans positive, with repeat customers and many accounts of a smooth flow from purchase to delivery. Most lower-rated reviews focus on specific issues, mainly communication problems or occasional uncertainty about the model received. The wider pattern shows repeat business driven by service and price.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I recently purchased a TV from Smiths TV and had an excellent customer experience. Firstly, their website was easy to navigate which allowed me to quickly search through their extensive selection of products across different categories like TV & Entertainment, Laundry, Cooking, Refrigeration, Dishwashers, Vacuums etc. Their pricing was also very competitive compared to other retailers online.
The delivery process was prompt and hassle-free too. My product arrived earlier than expected and in perfect condition thanks to the careful packaging by the delivery personnel.
Now let's talk about the product itself - I am thoroughly impressed with my purchase! The picture quality on my new 4K television is incredibly clear and vivid - it has revolutionized how I watch movies or shows at home. Additionally, there's been no loss in sound quality even when adjusting volume levels up or down as needed.
Overall, I would definitely recommend Smiths TV if you are looking for high-quality electronics at reasonable prices coupled with great customer service!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Smiths TV is a UK retailer that sells TVs and home audio equipment. It runs an online store and a physical showroom. Product pages show brand names, model numbers, and technical specs to help customers compare. The site also lists contact details and payment options for online purchases. Smiths TV connects product registration to manufacturer guarantees and offers ways to contact sales and support.