Many reviewers like the simple online ordering, quick replies from support, and solidly made frames. Positive comments often mention fast delivery and product listings that match what arrived. Others describe major fulfilment or returns issues, such as late or missing deliveries and surprise import charges. A small number of reviews claim items were counterfeit or that refund disputes were not resolved.
Examples from available reviews (Feb 2018 – Feb 2026).
Wide selection, easy ordering and punctual delivery recommended.
“Great selection, easy to order and arrived on time.”
Moncler glasses feel premium, comfortable, stylish and well-built.
“The build quality is excellent — they feel sturdy without being heavy”
Company delayed shipment, requested personal documents, and refused refund.
“Scammer company which stole my money.”
Was charged unexpected import fees and was not informed beforehand.
“I was never told or warn that I was suppose to pay and extra $178 dollars for import fees”
Support staff often get credit for fast, helpful replies and for fixing problems. Several reviews describe quick order handling, with named agents sorting out questions. Other customers report long waits, first deliveries that did not arrive, and refund requests left unresolved after fulfilment or returns issues.
Many customers point to competitive prices and discounts on branded frames as a reason to buy. Several reviewers say the items looked genuine and felt like good value. One clear complaint involves unexpected import or customs fees charged after purchase.
Reviewers regularly describe the website and checkout as easy to use and quick for placing orders. Some mention online tools that help pick frames, though a few say virtual previews did not match the fit. A small number warn that missing prescription documents can slow down processing.
Many comments mention sturdy frames, comfortable fit, and clear lenses across different brands. Varifocals and branded models get specific praise for meeting expectations. A few reports claim the items received were counterfeit or had been repackaged during delivery.
Customers often describe order updates, tracking messages, and direct replies from agents as quick and useful. Several reviewers note fast follow-ups on pupil-distance and tracking questions. Some negative reviews tie weak communication to delivery problems and hard-to-manage returns.
Many reviews describe smooth purchases, happy customers, and repeat orders. Lower-rated reviews, by contrast, describe serious fulfilment problems, missing refunds, and extra charges. Overall, reviews split between steady positive experiences and fewer but strongly felt negative incidents.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (5) · Quotes shortened · As of: February 2026
High-quality product with very good service.
“Great quality, great service”
Reviewer very pleased with the glasses quality.
“Great glasses”
Efficient friendly service and excellent, fast-arriving glasses.
“Excellent quality glasses, arrived so fast!”
Long, unacceptable waiting times and poor customer service communications.
“The waiting time for glasses is absolutely ridiculous.”
Overall positive experience with the purchase.
“Good overall”
Fast delivery, good price and apparently genuine products.
“Delivery was fast price was good and they appear to be the genuine article”
Very positive customer service experience reported by reviewer.
“Great customer service experience.”
Good service combined with strong value for money.
“Great service and good value, thank you.”
Very prompt and excellent customer service response.
“Super Customer service , very prompt response!”
Quick delivery and a good quality product.
“Fast delivery quality product”
Reviewer considers this Oakley product the best they've had.
“Best Oakley ever”
Very good and user-friendly online shopping experience.
“Very good online experience and friendly to use.”
Product met expectations and support was courteous when needed.
“Did precisely what it said on the tin.”
Easy ordering, good product and quick delivery.
“Easy order process good product quick delivery.”
Positive experience but warned to provide a fully printed prescription.
“make sure you have a fully printed prescription to avoid delays”
Good service overall but second-order shipping took a while.
“second order shipping takes a while.”
Discounted prices with good delivery communication and great customer service.
“I was kept informed regarding the delivery”
Products were well priced.
“Priced well.”
Varifocals performed much better with seamless transitions and comfortable vision.
“No wave of motion when moving around seamless transition between viewing close up to distance.”
Glasses arrived on time, well packaged and matched description.
“Glasses arrived on time, nicely packaged”
Returned item marked undelivered and customer service did not resolve issue.
“they later claimed they never received it—even though I have proof of shipment.”
Was charged unexpected import fees and was not informed beforehand.
“I was never told or warn that I was suppose to pay and extra $178 dollars for import fees”
Company delayed shipment, requested personal documents, and refused refund.
“Scammer company which stole my money.”
Received apparently counterfeit eyewear and experienced onerous return processes.
“Absolutely counterfeit!”
The glasses were perfect quality according to the reviewer.
“The glasses were perfect quality.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
SmartBuyGlasses is an online store that sells prescription glasses and sunglasses. It offers a wide range of designer and branded frames, with options for customised lenses. Customers upload prescriptions and order frames and lenses through the website. The company handles international orders and shows shipping details at checkout. Online support helps with order questions and product guidance.