Many reviewers like the simple online ordering, quick replies from support, and solidly made frames. Positive comments often mention fast delivery and product listings that match what arrived. Others describe major fulfilment or returns issues, such as late or missing deliveries and surprise import charges. A small number of reviews claim items were counterfeit or that refund disputes were not resolved.
Examples from available reviews (Feb 2018 – Feb 2026).
Wide selection, easy ordering and punctual delivery recommended.
“Great selection, easy to order and arrived on time.”
Moncler glasses feel premium, comfortable, stylish and well-built.
“The build quality is excellent — they feel sturdy without being heavy”
Company delayed shipment, requested personal documents, and refused refund.
“Scammer company which stole my money.”
Was charged unexpected import fees and was not informed beforehand.
“I was never told or warn that I was suppose to pay and extra $178 dollars for import fees”
Support staff often get credit for fast, helpful replies and for fixing problems. Several reviews describe quick order handling, with named agents sorting out questions. Other customers report long waits, first deliveries that did not arrive, and refund requests left unresolved after fulfilment or returns issues.
Many customers point to competitive prices and discounts on branded frames as a reason to buy. Several reviewers say the items looked genuine and felt like good value. One clear complaint involves unexpected import or customs fees charged after purchase.
Reviewers regularly describe the website and checkout as easy to use and quick for placing orders. Some mention online tools that help pick frames, though a few say virtual previews did not match the fit. A small number warn that missing prescription documents can slow down processing.
Many comments mention sturdy frames, comfortable fit, and clear lenses across different brands. Varifocals and branded models get specific praise for meeting expectations. A few reports claim the items received were counterfeit or had been repackaged during delivery.
Customers often describe order updates, tracking messages, and direct replies from agents as quick and useful. Several reviewers note fast follow-ups on pupil-distance and tracking questions. Some negative reviews tie weak communication to delivery problems and hard-to-manage returns.
Many reviews describe smooth purchases, happy customers, and repeat orders. Lower-rated reviews, by contrast, describe serious fulfilment problems, missing refunds, and extra charges. Overall, reviews split between steady positive experiences and fewer but strongly felt negative incidents.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (5) · Quotes shortened · As of: February 2026
Wide selection, easy ordering and punctual delivery recommended.
“Great selection, easy to order and arrived on time.”
Frames were easy to choose online and high quality.
“The frames were so easy to choose online.”
Very happy with an easy, quick and satisfying ordering experience.
“So happy with my order, it was so easy and quick to buy!”
Reviewer reports excellent service overall.
“Excellent service.”
Strong communication and support, and great-quality glasses.
“Great communication and support throughout”
Order delivery failed first time and arranging a second delivery was difficult.
“The first delivery never came and getting a second one proved quite difficult.”
Easy website with prescription checks and good-quality product.
“Easy website to use and place my order”
Excellent customer service and high-quality products reported.
“Excellent customer service and quality products”
Moncler glasses feel premium, comfortable, stylish and well-built.
“The build quality is excellent — they feel sturdy without being heavy”
Seventh purchase with flawless experience and top-notch lenses.
“Flawless experience.”
Glasses fit perfectly and reviewer loves them.
“The glasses fit perfectly I love them”
Customer service was prompt, helpful and resolved issues immediately.
“Ben was very helpful”
Fast, efficient service and great glasses.
“Quick and efficient and great glasses ! Thank you”
Glasses look great and were delivered quickly.
“Look great quick delivery”
Reviewer finds the experience superb and amazing.
“Superb amazing”
Useful virtual try-on and good price, but fit was too small and delivery slow.
“The "try on" AI helped service shows the glasses way too big”
Overall good but delivery was slow; would use again.
“delivery took a while though.”
Amazing quality, genuine frames and lenses with fast delivery.
“amazing quality, genuine frames and lenses.”
Glasses were fantastic but packaging arrived opened and repackaged.
“the packaging was open and DPD had repackaged in their packaging.”
Frames arrived quickly, genuine and very good quality.
“The frames arrived very quickly, were genuine and very good quality.”
Frames and lenses arrived quickly; frames are comfortable and good quality.
“Frames are good quality and comfortable.”
Customer service follow-up from Ellen was prompt and purchase satisfying.
“Ellen CS is great!”
Genuine eyeglasses at a discount, reviewer satisfied and would repurchase.
“Nice eyeglasses & legit 100%”
Glasses matched expectations and were delivered quickly.
“They look as expected and fast delivery”
One pair fit well; returned the other and received a refund.
“they give money back to me.”
Good prices, prompt communication and fast shipping; would reorder.
“Great prices, easy email communication and fast shipping were all on spot!!!”
Phot chromatic glasses ordered and reviewer is very happy.
“I ordered phot chromatic glasses very happy”
Prompt service with ongoing updates kept the reviewer informed.
“always kept me up to date.”
Reviewer expresses thanks for their purchase experience.
“Thank you very much”
Glasses are great quality and reviewer is very pleased.
“Great quality! Awesome glasses”
Helpful service and a fantastic fit with no problems.
“Great help no problem to small fantastic fitting”
Reviewer states the glasses are great.
“great glasses”
Great service with good price and prompt delivery overall.
“Great service, good price and prompt delivery- excellent all round”
Reviewer felt the sunglasses were good quality.
“Good sunglases”
Easy website and checkout; frames arrived quickly and well packaged.
“They arrived quickly and well packaged.”
Loves new frames but lenses have not been fitted yet.
“Love my new glasses”
Agent answered all enquiries and reviewer was satisfied with communication.
“Great, the agent answered all my inquiries”
Safe shopping, excellent customer service and attractive frames.
“Safe shopping and excellent customer service”
Delivery was very fast and products matched the website accurately.
“Really fast delivery.”
Website browsing was easy; communication about lens PD and tracking was quick.
“Communication after initial purchase regarding lens pd was quick.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
SmartBuyGlasses is an online store that sells prescription glasses and sunglasses. It offers a wide range of designer and branded frames, with options for customised lenses. Customers upload prescriptions and order frames and lenses through the website. The company handles international orders and shows shipping details at checkout. Online support helps with order questions and product guidance.