Reviews Analysed
21
We Collect & Analyse Reviews
SmartBuyGlasses
Experiences & Reviews
SmartBuyGlasses is an online eyewear retailer that sells prescription glasses, sunglasses, contact lenses and frames from a range of brands. It operates via an e-commerce platform with international shipping and customer support. People searching reviews typically check delivery speed, product authenticity and after-sales responsiveness before purchasing.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
13d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Most reviewers describe helpful, courteous and prompt customer support; isolated complaints cite poor service tied to long waits.
Share
Strong
18%
💰
Value for money
Multiple users note good prices, discounts or perceived value; a small number say extra cost elsewhere may avoid delays.
Share
Strong
12%
⚡
User experience
Customers report an easy, friendly online ordering process and tracking; a minority warn of longer-than-expected shipping.
Share
Strong
11%
🔧
Product quality
Frequent positive mentions of product quality — branded sunglasses, varifocals and frames — with few or no repeated quality complaints.
Share
Strong
19%
📞
Communication
Many reviews praise fast delivery and tracking updates, while several note repetitive apology emails, courier (DPD) issues and delays.
Share
Mixed
23%
⭐
Overall experience
Overall impressions are largely positive with repeat purchases and recommendations; a small portion report unsatisfactory waits.
Share
Strong
18%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Ray-Ban RB4147 Highstreet 710/51 sunglasses
"This is my third time buying from this company. They have exceptional customer care services, quality, unique and affordable sunglasses, frames and contact lenses. I have had an opportunity to use the mentioned products and I must say they are amazing. Today I received my Ray-Ban RB4147 Highstreet 710/51 sunglasses and they are awesome. The delivery was too fast and I'm impressed by their professionalism and attitude to the customers. For anyone one looking for sunglasses, eye glasses, lenses or frames, look no further, visit SmartBuyGlasses for all your needs and 100%satisfaction. They never disappoint, you order, they deliver exactly what you asks for swiftly."
Max William
Collected.reviews
Nov 30, 2021
Featured for: Detailed positive on service, delivery, value
The waiting time for glasses is…
"The waiting time for glasses is absolutely ridiculous. All they do is send repetitive emails saying “sorry for the delays,” without offering..."
Kinga
Trustpilot
Sep 30, 2025
Featured for: Complains about long waits and emails
All good except dpd delivery.
"..."
Geoffrey West
Trustpilot
Sep 30, 2025
Featured for: Mentions DPD delivery issue
First pair of varifocals…
"I bought my first pair of varifocals from a well known high street store that just didn’t feel right. Felt like I was all at sea when moving around. I..."
Charles
Trustpilot
Sep 30, 2025
Featured for: Positive product review varifocals quality
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
A
Amir Biabani
trustpilot.com
Sep 30, 2025
Great service
...
T
Terence Jayes
trustpilot.com
Sep 30, 2025
Great glasses
...
s
serena
trustpilot.com
Sep 30, 2025
Great service, price and quality.
Very efficient, friendly team. Excellent quality...
K
Kinga
trustpilot.com
Sep 30, 2025
The waiting time for glasses is…
The waiting time for glasses is absolutely ridiculous. All they do is send repetitive emails saying “sorry for the delays,” without offering...
J
Jane
trustpilot.com
Sep 30, 2025
Good overall
...
J
Jacqui
trustpilot.com
Sep 30, 2025
Reliable company
Delivery was fast price was good and...
R
Ryan
trustpilot.com
Sep 30, 2025
Great customer service experience.
Great customer se...
M
Mick
trustpilot.com
Sep 30, 2025
Great service and good value
Great service and go...
E
Elizabeth Flint
trustpilot.com
Sep 30, 2025
Super Customer service
Super Customer service...
C
Chris baines
trustpilot.com
Sep 30, 2025
Fast delivery quality product
...
D
David Robson
trustpilot.com
Sep 30, 2025
Best Oakley ever
...
c
customer
trustpilot.com
Sep 30, 2025
Very good online experience and…
Very good online experie...
B
Brian Weston
trustpilot.com
Sep 30, 2025
Did precisely what it said on the tin
Did precisely what it said on the tin. No problems an...
F
FatBoi
trustpilot.com
Sep 30, 2025
All good
Easy order process good...
C
Clare Richards
trustpilot.com
Sep 30, 2025
Happy with the service
Good experience. make sure you have a fu...
C
Catharina Brownlee
trustpilot.com
Sep 30, 2025
Great!
Great service second order shipping take...
P
Paul Taylor
trustpilot.com
Sep 30, 2025
Great service
They offered discounted prices, I was kept informed reg...
G
Geoffrey West
trustpilot.com
Sep 30, 2025
All good except dpd delivery.
...
C
Charles
trustpilot.com
Sep 30, 2025
First pair of varifocals…
I bought my first pair of varifocals from a well known high street store that just didn’t feel right. Felt like I was all at sea when moving around. I...
G
GF
trustpilot.com
Sep 30, 2025
Good buying experience
Glasses arrived on time, nicely packaged and I was able to track them th...
Conclusion
Reviewers most often praise SmartBuyGlasses for product quality, perceived value and helpful customer support, with several noting fast delivery and smooth ordering. Communication is mixed: many customers report useful tracking and prompt responses, while a minority describe prolonged waits, repetitive apology emails and specific courier issues. If you rely on timely delivery, check available shipping carriers and allow extra time; customers also advise preparing a clear printed prescription to avoid processing delays. Overall, reviews indicate many repeat buyers and satisfactory products, but consider delivery expectations when ordering.