Customers often highlight fast fulfilment and strong product quality. Many positive reviews mention quick international shipping and an easy ordering process. Another group describes return problems, missing refunds, and surprise customs charges. Several customers also report little or no help from customer service when items arrive damaged or late.
Examples from available reviews (Nov 2021 – Feb 2026).
Easy ordering; items arrived secure and quickly.
“The process was easy and the items arrived secure and quickly.”
International shipping was extremely fast.
“Extremely fast international shipping!”
Unexpected tariff made the purchase poor value despite a lovely pillow.
“It wasn’t clear at the time of purchase that there would be a significant tariff due upon delivery.”
Order never shipped after 13 weeks and no company response.
“the item has not shipped and no one from the company will respond to my emails.”
Many positive reviews point to fast delivery and quick fulfilment. A sizable group reports breakdowns with returns, wrong or damaged items, and refunds that never get resolved. Several negative reviews describe long waits and silence from customer support.
Several reviewers say surprise customs duties and foreign-currency conversion fees made purchases feel less worthwhile. Some also found international return shipping so expensive that returning items didn’t make sense. Others point to the wide selection and sale pricing as reasons they felt they got good value.
Several reviewers describe simple navigation and a smooth checkout, including fast shipping to Canada and Montenegro. Fewer say the site is hard to use or that items are difficult to find. Overall, positive comments about ordering appear more often than usability complaints.
Many reviews say products are good quality, arrive quickly, and match expectations. Multiple reviewers report items arriving damaged, missing, or not clean. The overall picture is mostly positive quality, with repeat issues linked to handling or fulfilment.
Many comments focus on weak communication about customs fees, refunds, and parcels held at customs. Several reviewers say changes to customs reimbursement policies weren’t clearly explained. Some mention quick replies and helpful staff, but those notes appear less often than complaints tied to service and communication.
Reviews divide between customers who describe smooth orders, fast delivery, and strong brands, and those who describe serious failures with returns and refunds. The gap shows up more in fulfilment and after-sale support than in the product range. That split leads to very different satisfaction levels.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Fast delivery and prices comparable to Jellycat, cheaper delivery.
“Fast delivery and prices like the jelly cat site with cheaper delivery”
Customers must pay tariffs and Smallable won't provide return labels.
“Only company that client needs to pay tariff, and only company that doesn't provide return label.”
Incorrectly stated duties and delayed response from Smallable.
“Smallable is taking no responsibility for their actions.”
Easy ordering; items arrived secure and quickly.
“The process was easy and the items arrived secure and quickly.”
Product title was misleading; item was only a print, not framed.
“it’s just a print-no frame”
Order was perfect and satisfying.
“Everything was perfect. Thank you.”
Duty fees equalled the merchandise cost, making it poor value.
“The duty fees were as much as the merchandise, insane!”
Overall experience was great and satisfactory.
“Everything was great”
Items were beautiful but website is difficult to use.
“the website is not so easy to be managed”
Glasses arrived broken and customer support did not respond.
“The glasses I ordered arrived in pieces.”
Products were good quality and delivered on time.
“Quality products. Timely delivery.”
Products were great and shipped quickly.
“Great products and quick shipping!”
Good selection and efficient, quick service.
“Efficient and quick”
Consistently fantastic experience with the company.
“Always Fantastic”
Unexpected tariff made the purchase poor value despite a lovely pillow.
“It wasn’t clear at the time of purchase that there would be a significant tariff due upon delivery.”
Received wrong size and customer service ignored return requests.
“I received an item in the wrong size”
Dress delivered quickly; a bit expensive but much appreciated.
“Quick delivery of a gorgeous dress.”
International shipping was extremely fast.
“Extremely fast international shipping!”
Purchase was loved and the product was good quality.
“Very good! Loved my purchase. Good quality”
Delivery was very fast and prompt.
“Very fast delivery”
Received faulty boots and did not receive a refund.
“they sent me faulty boots and will not refund me”
Order never shipped after 13 weeks and no company response.
“the item has not shipped and no one from the company will respond to my emails.”
Received wrong item and returns process demanded opening the product.
“I received a doll's house!”
Two orders missing for weeks and no refund or contact.
“both are missing for weeks but the Company refuses to refund me”
Product was misrepresented as a down jacket but was polyester.
“The title said down jacket. I got a polyester filled jacket.”
Fast delivery and attentive, easy-to-contact customer service.
“Great service and really fast delivery.”
Good communication and quick delivery.
“Great communication and fast delivery”
Charged significantly more due to foreign currency conversion.
“paid AUD147 which is almost 50% more”
Unexpected duties not refunded and lack of clear communication.
“waiting to be refunded for my duties”
Quick delivery but an unexpected $26 customs fee wasn't communicated.
“Smallable did not make me aware of the 26$ customs fee”
Happy because Smallable ships to Montenegro and has great brands.
“So grateful cause you ship to Montenegro!”
One item missing and another arrived unclean.
“One item was missing and one was unclean”
Delivery was fast and efficient.
“Fast delivery”
Very happy with the coat and the service.
“Brilliant, amazing service very happy with the coat”
Order process was perfect, fast and enjoyable.
“Loved the experience”
Unable to make a return through their service.
“i can’t make a return”
Site is easy to navigate and ships quickly to Canada.
“The shipping to Canada is incredibly fast and easy to navigate.”
Customer service was excellent and satisfactory.
“Excellent service”
Customer service was very helpful and responsive.
“Very helpful customer service!”
Website made finding items easy and delivery was quick.
“Easy to find the item I was looking for and quick delivery!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Smallable is an online retailer focused on children’s, baby, and lifestyle products. It sells clothing, toys, nursery furniture, and home décor from international designers and well-known labels. Product pages show photos, descriptions, and sizing details, with a shopping cart and checkout that supports international payments. Smallable also lists where it ships and posts delivery and returns policies for customers to follow.