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We Collect & Analyse Reviews

Smallable
Experiences & Reviews

Smallable is a France-based online retailer and marketplace specialising in children’s clothing, toys, baby gear and homeware from curated designer brands. The site serves international customers with multilingual product pages and global shipping options; it is commonly referenced for contemporary children’s fashion, nursery items and lifestyle products.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 76%
Latest Review 16d
Overall Rating
3.8

Our Analysis

🎯

Service quality

Many reviewers praise fast delivery and attentive service, but a noticeable portion report problems with returns, refunds or order fulfilment.

Share
26%
Mixed
💰

Value for money

Several customers report unexpected customs, currency conversions or changed refund policies; a minority mention good sale prices or perceived brand value.

Share
9%
Weak
⚡

User experience

Users commonly describe the site and checkout as easy to navigate and orders as quick; isolated checkout and return failures were noted.

Share
12%
Strong
🔧

Product quality

Most product remarks are positive: well-packaged, branded and satisfactory items; occasional reports of missing or unclean items appear.

Share
10%
Strong
📞

Communication

Customer service and responsiveness receive frequent praise, while some customers complain about unclear policy changes and inadequate customs guidance.

Share
13%
Mixed
⭐

Overall experience

Overall impressions vary: many positive experiences around delivery and service, contrasted by recurring concerns over customs, returns and policies.

Share
30%
Mixed

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

S
Slávia
External Source Oct 02, 2025

Great service and really fast delivery

Great service and really fast delivery. Always attentiv...

I
Ivana S.
External Source Oct 02, 2025

Great communication and fast delivery

Great communicatio...

C
Clare Dadley-Moore
External Source Oct 01, 2025

Felt cheated by the price!

I would have given a score of 5 for the product but having gone into the website and clicked AUD99 as the price, I was then charged in foreign curr...

M
Minky Sigal
External Source Sep 30, 2025

Beware! Do not shop here if you live in canada

I was shocked and extremely disappointed They always gave back my duties I placed 2 orders now, waiting to be refunded for my duties And they claim it...

H
Heather Phillips
External Source Sep 30, 2025

Delivery was quick but bit pricey for international delivery

Delivery was quick. Product arrived very nicely packaged. However, Smallable did...

K
Katarina Plamenac
External Source Sep 30, 2025

Best online shop for me

Best online shop for me! So grateful cause you sh...

A
Anna Papenberg
External Source Sep 30, 2025

One item was missing and one was unclean

One item was missing...

S
Sara Alghamdi
External Source Sep 30, 2025

Fast delivery

...

M
Mrs M
External Source Sep 29, 2025

Brilliant

Brilliant, amazing servic...

Z
Zarina Rouge
External Source Sep 29, 2025

Everything went perfect and fast

Everything went perfect and...

B
BARBARA P
External Source Sep 28, 2025

i can’t make a return

...

S
Stefanie Hurst
External Source Sep 28, 2025

Best website for children’s clothing

Best website for children’s clothing. The shipping...

R
Rifky Ostreicher
External Source Sep 28, 2025

Excellent service

...

C
Chana
External Source Sep 28, 2025

Very helpful customer service!

Very helpful cu...

M
Maja C
External Source Sep 27, 2025

Easy to find the item I was looking for…

Easy to find the item I was l...

D
Disappointed Customer
External Source Sep 27, 2025

Misleading Customs Refund Policy – Changed After Purchase

My first shopping experience with this company unfortunately turned into my last... I made a purchase based on the company’s advertised policy that cu...

C
Colt
External Source Sep 27, 2025

Warning! Smallable no longer refunds duties and customs fees in Canada and the USA

Warning! Smallable no longer refunds duties and customs fees in Canada and the USA (which they used to do in the past). They do not clearly state this...

E
Ellen Heindorff
External Source Sep 26, 2025

They have very wide assortment and…

They have very wide assortment and oft...

R
ROBIN DURSTON
External Source Sep 26, 2025

I had the best customer service

I had the best customer servic...

D
Dana Alr
External Source Sep 25, 2025

their return policy is horrible

their return po...

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Conclusion

Reviewers frequently highlight quick delivery, clear site navigation and responsive customer service as strengths. Recurrent negative points concern customs duties, currency conversion and changes to refund policies, which have led to unexpected costs for multiple customers. Several complaints also reference difficulties with returns and occasional missing or unclean items. Consumers researching Smallable reviews should verify current customs and returns policies before purchase, keep screenshots of advertised terms, and factor potential import fees into total cost estimations.