Customers often highlight fast fulfilment and strong product quality. Many positive reviews mention quick international shipping and an easy ordering process. Another group describes return problems, missing refunds, and surprise customs charges. Several customers also report little or no help from customer service when items arrive damaged or late.
Examples from available reviews (Nov 2021 – Feb 2026).
Easy ordering; items arrived secure and quickly.
“The process was easy and the items arrived secure and quickly.”
International shipping was extremely fast.
“Extremely fast international shipping!”
Unexpected tariff made the purchase poor value despite a lovely pillow.
“It wasn’t clear at the time of purchase that there would be a significant tariff due upon delivery.”
Order never shipped after 13 weeks and no company response.
“the item has not shipped and no one from the company will respond to my emails.”
Many positive reviews point to fast delivery and quick fulfilment. A sizable group reports breakdowns with returns, wrong or damaged items, and refunds that never get resolved. Several negative reviews describe long waits and silence from customer support.
Several reviewers say surprise customs duties and foreign-currency conversion fees made purchases feel less worthwhile. Some also found international return shipping so expensive that returning items didn’t make sense. Others point to the wide selection and sale pricing as reasons they felt they got good value.
Several reviewers describe simple navigation and a smooth checkout, including fast shipping to Canada and Montenegro. Fewer say the site is hard to use or that items are difficult to find. Overall, positive comments about ordering appear more often than usability complaints.
Many reviews say products are good quality, arrive quickly, and match expectations. Multiple reviewers report items arriving damaged, missing, or not clean. The overall picture is mostly positive quality, with repeat issues linked to handling or fulfilment.
Many comments focus on weak communication about customs fees, refunds, and parcels held at customs. Several reviewers say changes to customs reimbursement policies weren’t clearly explained. Some mention quick replies and helpful staff, but those notes appear less often than complaints tied to service and communication.
Reviews divide between customers who describe smooth orders, fast delivery, and strong brands, and those who describe serious failures with returns and refunds. The gap shows up more in fulfilment and after-sale support than in the product range. That split leads to very different satisfaction levels.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Policy changed after purchase; refund only issued after escalation.
“they proceeded to issue a refund for the customs fee”
Smallable stopped refunding duties without clearly notifying customers.
“Smallable no longer refunds duties and customs fees in Canada and the USA”
Policy stop on customs reimbursements was not clearly communicated.
“The company used to reimburse customs fees, but has recently stopped doing so.”
Wide assortment and often good sale prices on known brands.
“They have very wide assortment and often good price at sale with good brands”
Customer service was kind, efficient and timely.
“I had the best customer service; kind, efficient and timely.”
Return policy is described as horrible.
“their return policy is horrible”
High return shipping costs make returns not worth it abroad.
“I paid over €30 to return a few baby clothes and pair of baby shoes”
Items held at customs and customer service provided little communication.
“The items were held at customs due to missing information from the shipper”
Refund not received despite company claiming it was issued.
“I have NOT received a refund nearly two months later.”
Received damaged pants and company refused to pay return postage.
“They sent me merchandise that was damaged.”
Customer paid return shipping but was not refunded and service failed.
“they then went and refunded the original purchaser, rather than me”
Items stuck in US customs and Smallable failed to respond promptly.
“stuck at US customs and smallable didn’t respond in time”
Lack of communication and waiting over a month for a refund.
“Waiting over a month for a refund.”
Returned wrong-sized snowsuit at my expense and still no refund.
“I have no refund and it is impossible to get in contact.”
Website good but customer service unresponsive and returns costly.
“Smallable hasn’t answered any of my several attempts to find a solution.”
Return parcel stuck in French customs and Smallable did not respond.
“it has been in French customs for over 20 days”
Ordering and delivery were smooth with timely parcel updates.
“Parcel arrived on time and in perfect condtition.”
High-end products arrived damaged and customer service ignored multiple enquiries.
“they were all damaged beyond usability.”
Website lists out-of-stock items, delaying refunds and holding payments.
“They keep listing products that they don't have any stock with”
Supplier chased Smallable for months with unpaid invoices and no replies.
“Been chasing them for months for very old invoices”
When I placed my order prior to reading the reviews, my expectations weren't great, but I was pleasantly delighted when they exceeded my expectations!
I ordered MINI RODINI (Body lyocell white) for my newborn baby, who will be born in a month.
It arrived within 10 days, which was far faster than I had anticipated.
Even though the product's overall quality is mediocre, the addition of a fabric lining on the inside of the neck and hood is really convenient.
The exterior cloth is quite nice and does not itch at all, unlike the one I previously purchased from a different company.
I honestly can't believe how quickly it was delivered!
I was concerned that the craftsmanship would be bad, but it turned out to be extremely charming and well-constructed.
I'm quite pleased with my purchase!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Smallable is an online retailer focused on children’s, baby, and lifestyle products. It sells clothing, toys, nursery furniture, and home décor from international designers and well-known labels. Product pages show photos, descriptions, and sizing details, with a shopping cart and checkout that supports international payments. Smallable also lists where it ships and posts delivery and returns policies for customers to follow.