Siroko
Experiences & Reviews
Siroko is a Spain-based sports apparel and eyewear brand that sells cycling clothing, sunglasses and related accessories direct-to-consumer, primarily via its online store. The company is known for cycling-focused designs and international shipping; shoppers commonly research sizing, warranties and cross-border shipping policies before purchasing.
Overview & Key Metrics
Our Analysis
Service quality
Frequent complaints about post-sale handling: incorrect shipments, returns refused and burdensome return requests; a smaller set of customers report timely, helpful resolutions.
Value for money
Several reviewers felt the cost did not match durability or outcomes: reports of garments failing after few uses and small voucher offers seen as insufficient.
User experience
Ordering and returns process cited repeatedly: delays, missing tracking updates and unclear checkout customs information harmed the buying experience for many customers.
Product quality
Mixed reports on product durability: some praise materials and fit, but many report seam failures, ripped fabrics or broken parts after limited use.
Communication
Common criticisms concern slow, templated or non-responsive replies and warranty denials; some customers describe clear, helpful communication in isolated cases.
Overall experience
Overall impressions lean negative: more reviewers report frustrating service and quality issues than those reporting consistently positive buying experiences.
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
TECH STORM Hoodie
"I found this product to help my tech needs with the convenience of portable charge cable access with a hidden pocket in the front that all tech users need for easy charge ready access with simplicity. The hoodie helps me with warmth when working outside in the cold weather and the softness lines helps me with comfort when off from work/play with an added feature of gifting for one of my tech customers when he liked it when I was wearing it. Besides, The hoodie is quality in materials and gives comfort plus warmth. Besides, it looks great, fits me well, and looks good on me too. It's soft, comfortable to wear, and lightweight. I can even roll it up into a small ball for storage in my suitcase. This is the best travel hoodie I've ever worn! I recommend it.
"
Bob shorts from official website
"I bought the shorts on the official website. I don't know if it states anywhere that they're made in China. It was my fault for not finding this infor..."
Very disappointing experience – never ordering again
"I had a very frustrating experience with Siroko, and I feel it’s important to share it. I placed an order on May 6th, 2025. The item (M2 Dirty Road –..."
Helpful customer support and exchange process
"We ordered some cycling jerseys and bib shorts, but the size was too big (our own mistake, we sized up from a recommended size on the website) and had..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Great product - awful service
Good product, awful customer service. They shipped the incorrect product. I returned it and requested that th...
I love siroko
Great quality products, awesome offers and great customer s...
Bob shorts from official website
I bought the shorts on the official website. I don't know if it states anywhere that they're made in China. It was my fault for not finding this infor...
Poor quality
Looked great at first, but after less than a month the gear started falling apart with normal use. Customer service offered €15 credit and called it “...
Very poor product quality and equally poor customer service!
Very, very, very poor product quality and equally poor customer service! Contacted their customer support department because my cycling kit got stains...
Disappointing return experience
I returned two items in perfect condition. Clean, unworn and with tags included. Siroko refused to refund, claiming signs of use and smell, which isn’...
FRAUD DURING REFUND!!!
SIROKO wrongly claims that we didn't give back the items, and they don't...
Dont buy anything here
Dont buy anything here Bought a cycling shirt (67 euros) here. Saw that the quality was bad ( u could see sweat patches everywhere). Bought a retour t...
bad customer review
Jersey looses silicon strip, got a new one, same problem bute they refuse to exchange it again. Only offering me 15€ coupon for next order. 3 Other je...
stay away from Siroko they are crooked…
stay away from Siroko they are crooked as hell. siroko I s another crooked cycling store who only have one thing in their mind take customers money an...
Not only avoid them, RUN from them
First, the product I ordered is of poor quality. Material feels plastic, not wearable at all. I could also go in a trashbag, same effect. Second, I wa...
Terrible customer service re faulty glasses
I purchased a pair of K4 srx cape town glasses which arrived December 2024. After recently returning from a long trip overseas (i left the glasses at...
Shipping to Switzerland: high tariffs and fees
Shipping to Switzerland is advertised as fast and free, but high tariffs and post carrier fees for customs processing apply, in total more than 25% ar...
Great help with lost package
I ordered a windbreaker that got lost along the way from Spain to Belgium. The Siroko customer service helped me p...
Delivery takes forever
They use Spring courier, probably the worst courier company to exist. If you’re ordering from any other country...
Very disappointing experience – never ordering again
I had a very frustrating experience with Siroko, and I feel it’s important to share it. I placed an order on May 6th, 2025. The item (M2 Dirty Road –...
Order took weeks
Order took weeks, customer serv...
Bad warranty
Sunglasses are good-looking, but they broke by themselves when I took them out of the case. I emailed Siroko, and they requested pictures and asked wh...
Never received the order
I ordered 2 cycling bibs but have never received them. Apparently the house number on the package was missing and the package have been returne...
Helpful customer support and exchange process
We ordered some cycling jerseys and bib shorts, but the size was too big (our own mistake, we sized up from a recommended size on the website) and had...
Conclusion
Reviews show a split pattern: product performance is praised by some customers but many report durability issues such as torn seams or broken components. A prominent theme is post-sale handling—several reviewers describe denied refunds, difficult returns and slow replies while others recount successful exchanges or replacements. Shipping and customs transparency was criticised in cross-border cases, with additional fees not clearly signposted at checkout. Prospective buyers should check sizing guidance, warranty terms and return policies before purchase and keep records of communications when arranging returns or refunds.