Reviews show a split pattern: product performance is praised by some customers but many report durability issues such as torn seams or broken components. A prominent theme is post-sale handling—several reviewers describe denied refunds, difficult returns and slow replies while others recount successful exchanges or replacements. Shipping and customs transparency was criticised in cross-border cases, with additional fees not clearly signposted at checkout. Prospective buyers should check sizing guidance, warranty terms and return policies before purchase and keep records of communications when arranging returns or refunds.
Examples from available reviews (Nov 2021 – Feb 2026).
The hoodie is comfortable, warm and very convenient for travel.
“This is the best travel hoodie I've ever worn!”
Bib shorts developed holes after four wears and warranty denied.
“I've only worn them four times”
Poor communication and slow replies led to out-of-stock and refund.
“the responses were copy-paste style, with no real apology or accountability.”
Customer service proactively sent replacement sizes before receiving the return.
“they confirmed they’re going to send the new sizes immediately without waiting to get our return”
Frequent complaints about post-sale handling: incorrect shipments, returns refused and burdensome return requests; a smaller set of customers report timely, helpful resolutions.
Several reviewers felt the cost did not match durability or outcomes: reports of garments failing after few uses and small voucher offers seen as insufficient.
Ordering and returns process cited repeatedly: delays, missing tracking updates and unclear checkout customs information harmed the buying experience for many customers.
Mixed reports on product durability: some praise materials and fit, but many report seam failures, ripped fabrics or broken parts after limited use.
Common criticisms concern slow, templated or non-responsive replies and warranty denials; some customers describe clear, helpful communication in isolated cases.
Overall impressions lean negative: more reviewers report frustrating service and quality issues than those reporting consistently positive buying experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (39) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Items received in blue instead of advertised black and white colours.
“the items I received are in a blue color”
Snowboard bibs failed within two days and customer service refused refund.
“the stitching had completely split on the inner seam.”
Customer service helped correct email and change sizes efficiently.
“custome service helped me so much with changing sizes and return of the products”
Sleeves short and hood adjusters ineffective; hood doesn't fit helmet well.
“Il cappuccio non si adatta benissimo al casco, è abbastanza scomodo.”
Brilliant customer service that quickly resolved delivery issue.
“Siroko customer service brilliant.”
Reviewer states product is the best in the world.
“Best product in the world”
Very comfortable, well-cut trousers providing great comfort.
“Bardzo wygodne spodnie, świetnie skrojone, dające poczucie komfortu.”
Goggles' logo peeled and seams unraveled after second day; small compensation offered.
“the stitched-on logo started peeling off and the seams began to unravel after only the second day of use.”
Colours and print differ greatly from photos and jacket feels thin.
“los colores son mucho más brillantes y el patrón del estampado es diferente al de las fotos.”
Happy with glasses and quick issue resolution by customer service.
“se pusieron en contacto conmigo al segundo, solucionándomelo todo al momento.”
Exchanged jacket size easily without extra cost; impeccable service.
“fiz troca para L sem problema nenhum e sem pagar mais nada.”
Company sent replacement bibshort free after contact; product quality had issues.
“they agreed to ship me a new bibshort at no expense.”
Coat acceptable but less warm and lower quality than expected.
“El abrigo está bien, pero no abriga lo que dice”
Very long delivery time and incorrect sizing, too small.
“to lomg delevering time , bad size , much to small”
Products fit well and performed during travel; extremely fast shipping to Athens.
“they were true to size and worked perfectly for my traveling to Iceland and Norway.”
Bib pants failed at inseam after seven days and support was unhelpful.
“Poor quality Snowboard Bibs/pants, inseam junction failed after a 7 days of use”
Customer service responded quickly and handled a refund; delivery was fast.
“I get really quick respond from them, and no problem with refund.”
Damaged zipper replaced quickly and professionally at no cost.
“replacement was handled quickly and professionally free replacement without any issues.”
Order cancellation refund not received and company ignored refund inquiries.
“3 weeks have passed now. 3 emails have been sent asking where my refund is? No reply to any of them.”
Good quality-to-price ratio, quick size exchanges, and helpful communications.
“Good products quality/price”
Very high customer service standards, affordable prices, and convenient delivery and returns.
“Very high standards in customer service.”
Fabric excellent: doesn't show sweat, dries very quickly, and comfortable.
“Increíble el tejido”
Siroko's team was very helpful and responsive resolving shipping difficulties.
“the Siroko team was very helpful in finding the best solutions”
Order processed quickly; ski jacket is high quality and attractive.
“The ski jacket is high quality and beautiful.”
Order processed quickly; ski jacket is high quality and attractive.
“The ski jacket is high quality and beautiful.”
Returned jacket declared damaged and company demanded expensive collection, leaving customer without item or money.
“they sent me only a few low-quality photos”
Everything was perfect including product, shipping, and support.
“Everything was perfect.”
Company required original purchaser's email, complicating a legitimate warranty claim.
““I HAVE to write from the original e-mail due to data Protection””
Price error handled poorly and customer service failed to resolve before deadline.
“Customer service completely useless”
Clothing and jackets are high quality with fast delivery.
“All clothing and jackets are of high quality and offer an excellent price-to-quality ratio.”
Wrong item sent but issue was resolved after emailing customer service.
“They sent me wrong item and no contacts to return or change and l sent email and it was solved.”
Contacted about shipping details and received satisfactory information.
“Contacted in relation of shipping details, all good hope parcel will be fine”
Customer service terrible and returns policy forces store credit or double costs.
“Terrible customer service, ordered a couple of times, but I'm finally done with this shop.”
Delivery late and customer service demanded excessive return fees, very poor support.
“The response from customer service has been utterly shocking.”
Fast, helpful customer team and a highly satisfying Sherpa Hoodie.
“I had great experience with SIROKO customer team!”
Initially poor experience but company proactively offered credit after review.
“Siroko proactively reached out and offered to exceptionally credit the price difference”
Quick delivery and prompt responses to product questions.
“Quick delivery and quick response on the questions I had regarding the shirt I bought.”
Returns took weeks, wrong item sent and overall 30 day ordeal.
“returns are a nightmare”
Long wait, poor communication, and item later found unavailable for delivery.
“Lack of and poor communication, as well as insufficient transparency and the long wait for a response are the main points of my criticism.”
Received wrong item and customer service required paid return shipping.
“Good product, awful customer service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Siroko is a Spain-based sports apparel and eyewear brand that sells cycling clothing, sunglasses and related accessories direct-to-consumer, primarily via its online store. The company is known for cycling-focused designs and international shipping; shoppers commonly research sizing, warranties and cross-border shipping policies before purchasing.