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We Collect & Analyse Reviews

Siroko
Experiences & Reviews

Siroko is a Spain-based sports apparel and eyewear brand that sells cycling clothing, sunglasses and related accessories direct-to-consumer, primarily via its online store. The company is known for cycling-focused designs and international shipping; shoppers commonly research sizing, warranties and cross-border shipping policies before purchasing.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 24%
Latest Review 19d
Overall Rating
1.9

Our Analysis

🎯

Service quality

Frequent complaints about post-sale handling: incorrect shipments, returns refused and burdensome return requests; a smaller set of customers report timely, helpful resolutions.

Share
21%
Weak
💰

Value for money

Several reviewers felt the cost did not match durability or outcomes: reports of garments failing after few uses and small voucher offers seen as insufficient.

Share
15%
Weak

User experience

Ordering and returns process cited repeatedly: delays, missing tracking updates and unclear checkout customs information harmed the buying experience for many customers.

Share
11%
Weak
🔧

Product quality

Mixed reports on product durability: some praise materials and fit, but many report seam failures, ripped fabrics or broken parts after limited use.

Share
13%
Weak
📞

Communication

Common criticisms concern slow, templated or non-responsive replies and warranty denials; some customers describe clear, helpful communication in isolated cases.

Share
19%
Weak

Overall experience

Overall impressions lean negative: more reviewers report frustrating service and quality issues than those reporting consistently positive buying experiences.

Share
22%
Weak

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

D
David Linde
trustpilot.com Sep 30, 2025

Great product - awful service

Good product, awful customer service. They shipped the incorrect product. I returned it and requested that th...

M
Murat Tekdemir
trustpilot.com Sep 30, 2025

I love siroko

Great quality products, awesome offers and great customer s...

J
Joanna Szabłowska
trustpilot.com Sep 30, 2025

Bob shorts from official website

I bought the shorts on the official website. I don't know if it states anywhere that they're made in China. It was my fault for not finding this infor...

J
Jakub Hebda
trustpilot.com Sep 30, 2025

Poor quality

Looked great at first, but after less than a month the gear started falling apart with normal use. Customer service offered €15 credit and called it “...

R
Robin Dekter
trustpilot.com Sep 30, 2025

Very poor product quality and equally poor customer service!

Very, very, very poor product quality and equally poor customer service! Contacted their customer support department because my cycling kit got stains...

J
Jermaine
trustpilot.com Sep 30, 2025

Disappointing return experience

I returned two items in perfect condition. Clean, unworn and with tags included. Siroko refused to refund, claiming signs of use and smell, which isn’...

g
giegie
trustpilot.com Sep 30, 2025

FRAUD DURING REFUND!!!

SIROKO wrongly claims that we didn't give back the items, and they don't...

P
Peter Selie
trustpilot.com Sep 30, 2025

Dont buy anything here

Dont buy anything here Bought a cycling shirt (67 euros) here. Saw that the quality was bad ( u could see sweat patches everywhere). Bought a retour t...

D
Daniel Geier
trustpilot.com Sep 30, 2025

bad customer review

Jersey looses silicon strip, got a new one, same problem bute they refuse to exchange it again. Only offering me 15€ coupon for next order. 3 Other je...

M
Mahamed Ahmed
trustpilot.com Sep 30, 2025

stay away from Siroko they are crooked…

stay away from Siroko they are crooked as hell. siroko I s another crooked cycling store who only have one thing in their mind take customers money an...

J
Jas Mine
trustpilot.com Sep 30, 2025

Not only avoid them, RUN from them

First, the product I ordered is of poor quality. Material feels plastic, not wearable at all. I could also go in a trashbag, same effect. Second, I wa...

B
Bryce Daniel
trustpilot.com Sep 30, 2025

Terrible customer service re faulty glasses

I purchased a pair of K4 srx cape town glasses which arrived December 2024. After recently returning from a long trip overseas (i left the glasses at...

C
Claude
trustpilot.com Sep 30, 2025

Shipping to Switzerland: high tariffs and fees

Shipping to Switzerland is advertised as fast and free, but high tariffs and post carrier fees for customs processing apply, in total more than 25% ar...

K
Kelvin Pincé
trustpilot.com Sep 30, 2025

Great help with lost package

I ordered a windbreaker that got lost along the way from Spain to Belgium. The Siroko customer service helped me p...

S
Samuel
trustpilot.com Sep 30, 2025

Delivery takes forever

They use Spring courier, probably the worst courier company to exist. If you’re ordering from any other country...

D
Dima Santarskyi
trustpilot.com Sep 30, 2025

Very disappointing experience – never ordering again

I had a very frustrating experience with Siroko, and I feel it’s important to share it. I placed an order on May 6th, 2025. The item (M2 Dirty Road –...

M
Matthew Humphreys
trustpilot.com Sep 30, 2025

Order took weeks

Order took weeks, customer serv...

P
Pietu Väisänen
trustpilot.com Sep 30, 2025

Bad warranty

Sunglasses are good-looking, but they broke by themselves when I took them out of the case. I emailed Siroko, and they requested pictures and asked wh...

M
Meike Tjaberingaa
trustpilot.com Sep 30, 2025

Never received the order

I ordered 2 cycling bibs but have never received them. Apparently the house number on the package was missing and the package have been returne...

Y
Yana Yakiviuk
trustpilot.com Sep 30, 2025

Helpful customer support and exchange process

We ordered some cycling jerseys and bib shorts, but the size was too big (our own mistake, we sized up from a recommended size on the website) and had...

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Conclusion

Reviews show a split pattern: product performance is praised by some customers but many report durability issues such as torn seams or broken components. A prominent theme is post-sale handling—several reviewers describe denied refunds, difficult returns and slow replies while others recount successful exchanges or replacements. Shipping and customs transparency was criticised in cross-border cases, with additional fees not clearly signposted at checkout. Prospective buyers should check sizing guidance, warranty terms and return policies before purchase and keep records of communications when arranging returns or refunds.