Feedback is split between fast, helpful support and repeat returns or refund problems. Several buyers highlight quick exchanges, replacements, and prompt delivery. Others describe product issues such as split seams, peeling logos, and broken zips. In many negative cases, poor communication shows up alongside the problem.
Examples from available reviews (Nov 2021 – Mar 2026).
Bib pants failed at inseam after seven days and support was unhelpful.
“Poor quality Snowboard Bibs/pants, inseam junction failed after a 7 days of use”
Order cancellation refund not received and company ignored refund inquiries.
“3 weeks have passed now. 3 emails have been sent asking where my refund is? No reply to any of them.”
Brilliant customer service that quickly resolved delivery issue.
“Siroko customer service brilliant.”
Order processed quickly; ski jacket is high quality and attractive.
“The ski jacket is high quality and beautiful.”
Many reviews mention quick replies and replacements arranged without fuss. An equally large group describes emails going unanswered, refunds taking too long, and pressure to pay expensive return shipping. Overall, experiences split clearly between smooth fixes and complaints that never get resolved.
Many reviewers say the price matches the quality and feels affordable. A smaller number mention surprise customs charges or compensation that feels too low for defects. Value comes up less often than service and quality, but it still appears regularly.
Several buyers describe comfortable fits, clean cuts, and hoodies that work well for travel. Others report uneven sizing and hoods or sleeves that do not match expectations. Comments swing between comfort and frustration with fit.
Multiple reviews point to durability problems such as split inseams, logos peeling, holes, and broken zips. Many others praise jackets that feel premium, fabrics that dry fast, and sizing that matches what they ordered. Product feedback stays sharply divided between strong performance and early breakdowns.
Some customers note clear shipping updates and useful answers. Many complaints focus on slow responses, copy-and-paste replies, and little clarity when delays happen. Communication problems often sit alongside poor service outcomes.
Experiences vary widely, with multiple five-star stories of orders going perfectly and many one-star reviews tied to returns and product faults. Taken together, the reviews show strong contrasts rather than one typical outcome.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (39) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Items received in blue instead of advertised black and white colours.
“the items I received are in a blue color”
Snowboard bibs failed within two days and customer service refused refund.
“the stitching had completely split on the inner seam.”
Customer service helped correct email and change sizes efficiently.
“custome service helped me so much with changing sizes and return of the products”
Sleeves short and hood adjusters ineffective; hood doesn't fit helmet well.
“Il cappuccio non si adatta benissimo al casco, è abbastanza scomodo.”
Brilliant customer service that quickly resolved delivery issue.
“Siroko customer service brilliant.”
Reviewer states product is the best in the world.
“Best product in the world”
Very comfortable, well-cut trousers providing great comfort.
“Bardzo wygodne spodnie, świetnie skrojone, dające poczucie komfortu.”
Goggles' logo peeled and seams unraveled after second day; small compensation offered.
“the stitched-on logo started peeling off and the seams began to unravel after only the second day of use.”
Colours and print differ greatly from photos and jacket feels thin.
“los colores son mucho más brillantes y el patrón del estampado es diferente al de las fotos.”
Happy with glasses and quick issue resolution by customer service.
“se pusieron en contacto conmigo al segundo, solucionándomelo todo al momento.”
Exchanged jacket size easily without extra cost; impeccable service.
“fiz troca para L sem problema nenhum e sem pagar mais nada.”
Company sent replacement bibshort free after contact; product quality had issues.
“they agreed to ship me a new bibshort at no expense.”
Coat acceptable but less warm and lower quality than expected.
“El abrigo está bien, pero no abriga lo que dice”
Very long delivery time and incorrect sizing, too small.
“to lomg delevering time , bad size , much to small”
Products fit well and performed during travel; extremely fast shipping to Athens.
“they were true to size and worked perfectly for my traveling to Iceland and Norway.”
Bib pants failed at inseam after seven days and support was unhelpful.
“Poor quality Snowboard Bibs/pants, inseam junction failed after a 7 days of use”
Customer service responded quickly and handled a refund; delivery was fast.
“I get really quick respond from them, and no problem with refund.”
Damaged zipper replaced quickly and professionally at no cost.
“replacement was handled quickly and professionally free replacement without any issues.”
Order cancellation refund not received and company ignored refund inquiries.
“3 weeks have passed now. 3 emails have been sent asking where my refund is? No reply to any of them.”
Good quality-to-price ratio, quick size exchanges, and helpful communications.
“Good products quality/price”
Very high customer service standards, affordable prices, and convenient delivery and returns.
“Very high standards in customer service.”
Fabric excellent: doesn't show sweat, dries very quickly, and comfortable.
“Increíble el tejido”
Siroko's team was very helpful and responsive resolving shipping difficulties.
“the Siroko team was very helpful in finding the best solutions”
Order processed quickly; ski jacket is high quality and attractive.
“The ski jacket is high quality and beautiful.”
Order processed quickly; ski jacket is high quality and attractive.
“The ski jacket is high quality and beautiful.”
Returned jacket declared damaged and company demanded expensive collection, leaving customer without item or money.
“they sent me only a few low-quality photos”
Everything was perfect including product, shipping, and support.
“Everything was perfect.”
Company required original purchaser's email, complicating a legitimate warranty claim.
““I HAVE to write from the original e-mail due to data Protection””
Price error handled poorly and customer service failed to resolve before deadline.
“Customer service completely useless”
Clothing and jackets are high quality with fast delivery.
“All clothing and jackets are of high quality and offer an excellent price-to-quality ratio.”
Wrong item sent but issue was resolved after emailing customer service.
“They sent me wrong item and no contacts to return or change and l sent email and it was solved.”
Contacted about shipping details and received satisfactory information.
“Contacted in relation of shipping details, all good hope parcel will be fine”
Customer service terrible and returns policy forces store credit or double costs.
“Terrible customer service, ordered a couple of times, but I'm finally done with this shop.”
Delivery late and customer service demanded excessive return fees, very poor support.
“The response from customer service has been utterly shocking.”
Fast, helpful customer team and a highly satisfying Sherpa Hoodie.
“I had great experience with SIROKO customer team!”
Initially poor experience but company proactively offered credit after review.
“Siroko proactively reached out and offered to exceptionally credit the price difference”
Quick delivery and prompt responses to product questions.
“Quick delivery and quick response on the questions I had regarding the shirt I bought.”
Returns took weeks, wrong item sent and overall 30 day ordeal.
“returns are a nightmare”
Long wait, poor communication, and item later found unavailable for delivery.
“Lack of and poor communication, as well as insufficient transparency and the long wait for a response are the main points of my criticism.”
Received wrong item and customer service required paid return shipping.
“Good product, awful customer service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Siroko is an online brand that designs and sells sports eyewear and performance clothing. Its range includes sunglasses, cycling and outdoor apparel, jackets, hoodies, and accessories. Each product page lists specs, size guidance, and care instructions. Shoppers can reach support online, and the site posts warranty and returns details.