Feedback is split between fast, helpful support and repeat returns or refund problems. Several buyers highlight quick exchanges, replacements, and prompt delivery. Others describe product issues such as split seams, peeling logos, and broken zips. In many negative cases, poor communication shows up alongside the problem.
Examples from available reviews (Nov 2021 – Mar 2026).
Bib pants failed at inseam after seven days and support was unhelpful.
“Poor quality Snowboard Bibs/pants, inseam junction failed after a 7 days of use”
Order cancellation refund not received and company ignored refund inquiries.
“3 weeks have passed now. 3 emails have been sent asking where my refund is? No reply to any of them.”
Brilliant customer service that quickly resolved delivery issue.
“Siroko customer service brilliant.”
Order processed quickly; ski jacket is high quality and attractive.
“The ski jacket is high quality and beautiful.”
Many reviews mention quick replies and replacements arranged without fuss. An equally large group describes emails going unanswered, refunds taking too long, and pressure to pay expensive return shipping. Overall, experiences split clearly between smooth fixes and complaints that never get resolved.
Many reviewers say the price matches the quality and feels affordable. A smaller number mention surprise customs charges or compensation that feels too low for defects. Value comes up less often than service and quality, but it still appears regularly.
Several buyers describe comfortable fits, clean cuts, and hoodies that work well for travel. Others report uneven sizing and hoods or sleeves that do not match expectations. Comments swing between comfort and frustration with fit.
Multiple reviews point to durability problems such as split inseams, logos peeling, holes, and broken zips. Many others praise jackets that feel premium, fabrics that dry fast, and sizing that matches what they ordered. Product feedback stays sharply divided between strong performance and early breakdowns.
Some customers note clear shipping updates and useful answers. Many complaints focus on slow responses, copy-and-paste replies, and little clarity when delays happen. Communication problems often sit alongside poor service outcomes.
Experiences vary widely, with multiple five-star stories of orders going perfectly and many one-star reviews tied to returns and product faults. Taken together, the reviews show strong contrasts rather than one typical outcome.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (39) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Great quality products and great customer service.
“Great quality products, awesome offers and great customer service!”
Bib shorts developed holes after four wears and warranty denied.
“I've only worn them four times”
Gear fell apart, but company replaced item after public complaint.
“shipped out a new pair of bib shorts”
Cycling kit stained quickly and company offered minimal compensation.
“Very, very, very poor product quality and equally poor customer service!”
Return refused and company kept items, demanding costly pickup from Spain.
“Siroko refused to refund, claiming signs of use and smell”
Company allegedly refused refund and claimed items were not returned.
“SIROKO wrongly claims that we didn't give back the items”
Refund denied over alleged condition issue despite returning item correctly.
“Dont buy anything here”
Silicon strip failed and company refused further exchange, only offering €15 coupon.
“Only offering me 15€ coupon for next order.”
Sizing inaccurate and product fit vastly differed from expected.
“the size I received is like xxl when it supposed actually be xs”
Poor quality item and company refused to provide return label or reply.
“They are ignoring all my emails, attempts for contact, I do not get any answer.”
Glasses nose piece broke after few wears and company offered minimal credit.
“it was not a defect but due to use and wear and tear and offered me $10 credit”
Shipping claimed low cost but customs fees pushed total cost much higher.
“high tariffs and post carrier fees for customs processing apply”
Customer service replaced a lost windbreaker and delivered promptly.
“the Siroko customer service helped me perfectly along the way”
Delivery delayed; parcel stuck in Girona and courier poor.
“They use Spring courier, probably the worst courier company to exist.”
Poor communication and slow replies led to out-of-stock and refund.
“the responses were copy-paste style, with no real apology or accountability.”
Order delayed and customer service was aggressive and unhelpful.
“Order took weeks, customer service is aggressive and unhelpful.”
Sunglasses broke and company refused warranty due to water cleaning.
“in that case, it is not under warranty”
Package returned due to missing house number and company didn't resend or reply.
“Apparently the house number on the package was missing”
Customer service proactively sent replacement sizes before receiving the return.
“they confirmed they’re going to send the new sizes immediately without waiting to get our return”
I found this product to help my tech needs with the convenience of portable charge cable access with a hidden pocket in the front that all tech users need for easy charge ready access with simplicity. The hoodie helps me with warmth when working outside in the cold weather and the softness lines helps me with comfort when off from work/play with an added feature of gifting for one of my tech customers when he liked it when I was wearing it. Besides, The hoodie is quality in materials and gives comfort plus warmth. Besides, it looks great, fits me well, and looks good on me too. It's soft, comfortable to wear, and lightweight. I can even roll it up into a small ball for storage in my suitcase. This is the best travel hoodie I've ever worn! I recommend it.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Siroko is an online brand that designs and sells sports eyewear and performance clothing. Its range includes sunglasses, cycling and outdoor apparel, jackets, hoodies, and accessories. Each product page lists specs, size guidance, and care instructions. Shoppers can reach support online, and the site posts warranty and returns details.