Reviews show a split pattern: product performance is praised by some customers but many report durability issues such as torn seams or broken components. A prominent theme is post-sale handling—several reviewers describe denied refunds, difficult returns and slow replies while others recount successful exchanges or replacements. Shipping and customs transparency was criticised in cross-border cases, with additional fees not clearly signposted at checkout. Prospective buyers should check sizing guidance, warranty terms and return policies before purchase and keep records of communications when arranging returns or refunds.
Examples from available reviews (Nov 2021 – Feb 2026).
The hoodie is comfortable, warm and very convenient for travel.
“This is the best travel hoodie I've ever worn!”
Bib shorts developed holes after four wears and warranty denied.
“I've only worn them four times”
Poor communication and slow replies led to out-of-stock and refund.
“the responses were copy-paste style, with no real apology or accountability.”
Customer service proactively sent replacement sizes before receiving the return.
“they confirmed they’re going to send the new sizes immediately without waiting to get our return”
Frequent complaints about post-sale handling: incorrect shipments, returns refused and burdensome return requests; a smaller set of customers report timely, helpful resolutions.
Several reviewers felt the cost did not match durability or outcomes: reports of garments failing after few uses and small voucher offers seen as insufficient.
Ordering and returns process cited repeatedly: delays, missing tracking updates and unclear checkout customs information harmed the buying experience for many customers.
Mixed reports on product durability: some praise materials and fit, but many report seam failures, ripped fabrics or broken parts after limited use.
Common criticisms concern slow, templated or non-responsive replies and warranty denials; some customers describe clear, helpful communication in isolated cases.
Overall impressions lean negative: more reviewers report frustrating service and quality issues than those reporting consistently positive buying experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (39) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Great quality products and great customer service.
“Great quality products, awesome offers and great customer service!”
Bib shorts developed holes after four wears and warranty denied.
“I've only worn them four times”
Gear fell apart, but company replaced item after public complaint.
“shipped out a new pair of bib shorts”
Cycling kit stained quickly and company offered minimal compensation.
“Very, very, very poor product quality and equally poor customer service!”
Return refused and company kept items, demanding costly pickup from Spain.
“Siroko refused to refund, claiming signs of use and smell”
Company allegedly refused refund and claimed items were not returned.
“SIROKO wrongly claims that we didn't give back the items”
Refund denied over alleged condition issue despite returning item correctly.
“Dont buy anything here”
Silicon strip failed and company refused further exchange, only offering €15 coupon.
“Only offering me 15€ coupon for next order.”
Sizing inaccurate and product fit vastly differed from expected.
“the size I received is like xxl when it supposed actually be xs”
Poor quality item and company refused to provide return label or reply.
“They are ignoring all my emails, attempts for contact, I do not get any answer.”
Glasses nose piece broke after few wears and company offered minimal credit.
“it was not a defect but due to use and wear and tear and offered me $10 credit”
Shipping claimed low cost but customs fees pushed total cost much higher.
“high tariffs and post carrier fees for customs processing apply”
Customer service replaced a lost windbreaker and delivered promptly.
“the Siroko customer service helped me perfectly along the way”
Delivery delayed; parcel stuck in Girona and courier poor.
“They use Spring courier, probably the worst courier company to exist.”
Poor communication and slow replies led to out-of-stock and refund.
“the responses were copy-paste style, with no real apology or accountability.”
Order delayed and customer service was aggressive and unhelpful.
“Order took weeks, customer service is aggressive and unhelpful.”
Sunglasses broke and company refused warranty due to water cleaning.
“in that case, it is not under warranty”
Package returned due to missing house number and company didn't resend or reply.
“Apparently the house number on the package was missing”
Customer service proactively sent replacement sizes before receiving the return.
“they confirmed they’re going to send the new sizes immediately without waiting to get our return”
I found this product to help my tech needs with the convenience of portable charge cable access with a hidden pocket in the front that all tech users need for easy charge ready access with simplicity. The hoodie helps me with warmth when working outside in the cold weather and the softness lines helps me with comfort when off from work/play with an added feature of gifting for one of my tech customers when he liked it when I was wearing it. Besides, The hoodie is quality in materials and gives comfort plus warmth. Besides, it looks great, fits me well, and looks good on me too. It's soft, comfortable to wear, and lightweight. I can even roll it up into a small ball for storage in my suitcase. This is the best travel hoodie I've ever worn! I recommend it.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Siroko is a Spain-based sports apparel and eyewear brand that sells cycling clothing, sunglasses and related accessories direct-to-consumer, primarily via its online store. The company is known for cycling-focused designs and international shipping; shoppers commonly research sizing, warranties and cross-border shipping policies before purchasing.