Reviews of Sinful indicate consistent strengths in customer support, product performance and discreet packaging. Multiple reviewers report prompt replacements and helpful responses when issues occurred, and many praise product build and reasonable pricing. However, a minority of reviewers describe delivery delays, tracking problems and unclear information about shipping origin. Consumers should balance the generally positive product and service reports against occasional logistics and transparency concerns when deciding.
Examples from available reviews (May 2022 – Feb 2026).
Multiple replacement deliveries failed and tracking was unavailable, causing frustration.
“Terrible company!”
Faulty product replaced promptly with great customer care.
“great customer care and service”
Device performs strongly with quick charging and discreet packaging.
“The device charges quickly and runs for a long time”
Website implied UK location but items were shipped from abroad, causing annoyance.
“Nowhere on the website does it state that the items are shipped from abroad.”
Many reviewers praise fast, discreet delivery and smooth ordering; a minority report delays, lost parcels and tracking failures.
Several reviewers note reasonable prices and good quality for the cost; sample size is small so interpret cautiously.
Users report clear item descriptions, an easy checkout and usable order links; some reviewers flagged unclear shipping origin information.
Majority describe solid product performance and build; a few reviewers reported faulty units that were subsequently replaced.
Common reports of prompt, helpful customer service and quick replacements; isolated reports describe poor or slow follow-up.
Most reviewers describe positive overall experiences and repeat purchases, though a small number report delivery or transparency problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Broke product replaced the same day after contacting with a photo.
“A replacement was sent to me the same day”
Customer service exceeded expectations and reviewer would recommend Sinful.
“11 out of 10 for what they done for me”
Misleading UK impression, long delays and poor communication caused dissatisfaction.
“The website gives the clear impression that this is a UK-based retailer”
Ordering was easy, item arrived quickly and tracking was helpful.
“Ordering and checkout was easy”
Missing order replaced quickly; products met expectations despite 5–6 day delivery.
“the very helpful team quickly dispatched another order”
Purchase process was nice and easy.
“Nice and easy”
Replacement dispatched immediately after parcel was misplaced; impressed by professionalism.
“A replacement order was dispatched immediately”
Reviewer praised the company's great customer service.
“great customer service”
Excellent customer service with superb communication and quick issue resolution.
“Superb communication, issue dealt with quickly”
Products and customer service are high quality, delivery takes longer but acceptable.
“Quality!! The products and the Customer service.”
Defective wand replaced promptly by staff member Theo with excellent service.
“Excellent customer service!”
Product met expectations, arrived early and had a great price.
“arrived a day sooner than anticipated”
Website is easy to navigate and delivery was relatively quick.
“Easy to navigate”
Long-term customer had one delayed order re-shipped within a day and arrived quickly.
“within a day they agreed to reorder the items and they quickly arrived”
Customer care helped redirect order to a new address successfully.
“the customer care team were very helpful”
Delivery was quick and overall experience very good.
“Very good nice and quick delivery”
Reviewer commented about delivery cost and delivery time.
“Cost and time of delivery”
Delivery issues resolved by friendly and accommodating customer support.
“customer support was friendly, accommodating and very helpful”
Found significantly cheaper product on Sinful and had fast delivery.
“what was £175 elsewhere was only £110 on Sinful”
Support for defective products is exemplary with quick resolution.
“Easy to engage with, quick resolution.”
Multiple replacement deliveries failed and tracking was unavailable, causing frustration.
“Terrible company!”
Faulty product replaced promptly with great customer care.
“great customer care and service”
Ordering was simple, descriptions accurate and delivery timely.
“Ordering was very simple”
Prompt, courteous support resolved a reported faulty device quickly.
“courteous and supportive in resolving the problem quickly”
First-time purchase had quick delivery and pleasing products.
“Quick delivery and pleased with what I purchased.”
Items met expectations and service was great.
“All items were amazing and just what we were looking for”
Customer service resolved address error quickly and efficiently.
“10000/10 customer service!!”
Team responded immediately and sent a replacement straight away.
“responded to my issue immediately and sent out a replacement product straight away”
Good quality items at reasonable price, shipping took about five days.
“Good quality items for not a bad price either”
Product was very good though delivery time could improve.
“the product was very good”
Order arrived as described and pricing was reasonable.
“Delivered as promised & as described.”
Late parcel handled with excellent customer service and prompt resolution.
“excellent customer service and sorted immediately”
Device performs strongly with quick charging and discreet packaging.
“The device charges quickly and runs for a long time”
Faulty item's replacement sent the next day after reporting issue.
“the following day a replacement was sent”
Reviewer loved Tracy's toy and praised it highly.
“OMG Tracy's toy is our of this world”
Reviewer described the company as great.
“Great company”
Website implied UK location but items were shipped from abroad, causing annoyance.
“Nowhere on the website does it state that the items are shipped from abroad.”
Tracking link was easy to follow and delivery arrived on time.
“the link that sinful provided was easy to follow”
Missing package was resolved swiftly after emailing within 48 hours.
“they swiftly responded and helped sort my issue within 48 hrs”
Product arrived undamaged, but delivery took around five days from Scandinavia.
“I hadn't realised they're Scandinavian based, not UK based.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Sinful is an online retailer of adult toys and intimate accessories operating a consumer-facing e-commerce site. People researching Sinful commonly seek information on product quality, delivery performance, pricing and customer service.