Many customers describe the timber as high quality and the garden buildings as sturdy. Several reviewers highlight fast delivery and helpful staff, including Lewis. A clear set of reviews mentions damaged deliveries, missing or incorrect parts, and long waits for replacements. Some buyers also say assembly was hard because instructions were poor or missing.
Examples from available reviews (Nov 2021 – Feb 2026).
Smooth purchase process and well-made sauna assembled quickly.
“you can tell the product is well made”
Lewis provided quick, helpful support and recommended the right cabin.
“Lewis was really helpful with deciding what was right for me”
Delivery arrived damaged; replacements incorrect and communication unsatisfactory.
“replacement broken part 004 was not replaced”
Multiple delivery and build issues with poor customer service and compensation.
“stay well clear of Simply Log Cabins.”
Many customers describe smooth delivery and professional fitters who complete builds on site. Reviews repeatedly praise named staff for pre-sale advice and help coordinating delivery. A smaller but noticeable group reports failed deliveries and poor handling of build problems.
Many reviewers say cabins, summerhouses and accessories offer good value for the price. They link that value to solid materials and kits that go together without fuss. A few complaints say value drops when goods arrive damaged or when extra money is needed to fix faults.
Assembly experiences depend on the condition of the kit and the paperwork. When parts arrive intact and the manual is clear, reviewers describe builds as quick and enjoyable. When instructions are missing or timber is warped, they report long, difficult assembly and the need for extra tools or adjustments.
Most reviews point to sturdy timber, clean machining and well-made parts. Several mention problems on arrival, including bowed timbers, damaged doors or missing fittings. For those buyers, these delivery issues directly lower how they rate the product quality.
Many reviewers mention quick updates and helpful replies from customer service and named staff. Others describe repeated delivery delays, weak follow-up on replacements, and unsatisfying responses to damage claims. Both kinds of communication show up often.
Reviews split between very happy customers and strongly dissatisfied ones. Positive feedback focuses on intact deliveries, helpful staff and straightforward assembly. Negative feedback centres on damaged deliveries, missing parts and slow or inadequate fixes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (34) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Smooth purchase process and well-made sauna assembled quickly.
“you can tell the product is well made”
Garden hose delivered quickly and was satisfactory.
“It came very quickly and was all good.”
Found an airless sprayer at good value; delivery quick and well packed.
“Found an airless sprayer for very good value on the Simply Log Cabins website.”
Bench delivered promptly with good communication and helpful driver.
“which was promptly delivered on the day that they promised.”
Ordering and delivery were easy; post-order assistance excellent.
“Ordering was easy.”
Delivered in two days with excellent instructions and great value greenhouse.
“Amazing instruction manual so easy to assemble”
Company provided good communication and fast delivery.
“Good communication and fast delivery from this company .”
Sturdy cabin; assembly required but relatively quick with tools.
“it does assume you have some kind of power screwdriver.”
Builders were superb, handled delivery and completed build in one day.
“done the build in one day”
Swivel chair is excellent, comfortable, easy to assemble and delivered quickly.
“The swivel chair I have ordered is excellent!”
Carport arrived on time with great pre-delivery customer service.
“Arrived on time, just as they promised.”
Delivery arrived damaged; replacements incorrect and communication unsatisfactory.
“replacement broken part 004 was not replaced”
Multiple delivery and build issues with poor customer service and compensation.
“stay well clear of Simply Log Cabins.”
Delivered quickly; built in a weekend; great product and value.
“great product,great value and very happy with the end product.”
Helpful company with timely delivery and professional handling on narrow lane.
“we were kept informed of progress during the lead in time.”
Loved the new garden cabin; great service and price.
“absolutely love it great service at a great price”
Effortless purchase with a high-quality greenhouse and support.
“the quality of the Shire Holkham 8x6 greenhouse was fantastic”
Ordering was straightforward and Lewis provided helpful support.
“only made easier by Lewis.”
Cabin arrived but lacked instructions and had damaged parts.
“Zero instructions!!”
Bought a carport; product and customer service were excellent.
“customer service excellent.”
Professional build and delivery, though packaging quality was poor.
“we are extremely pleased with the result.”
Cabin arrived as expected; materials good and assembly easy.
“materials seem high quality”
Summerhouse good value; delivered on time despite some damage.
“very good value for money”
Delayed delivery with damaged, bowed timbers and poor communication.
“I was delayed by 3 weeks with receiving my log cabin”
Poor instructions and warped timber made assembly difficult and time-consuming.
“The instructions are absolutely appalling”
Competitively priced arbour; prompt replies and timely delivery.
“The arbour was delivered with no delay”
Delivery delayed beyond promised timeframe and replacement not received.
“AVOID LIKE THE PLAGUE”
Tony garage assembled well; helpful delivery and company support.
“This company goes above and beyond.”
Pleased with sturdy summerhouse; diagrams could be more detailed.
“a very sturdy building with good quality timber.”
Enjoyed assembling cabin despite some warped pieces and tricky doors.
“thoroughly enjoyed putting it together”
Item out of stock but company offered a suitable alternative successfully.
“your company got in touch and suggested another plan which worked perfectly.”
Gate arrived undersized and advertised fittings were not included.
“it was only 970mm.”
Summerhouse and sauna arrived well packaged and look amazing once built.
“they look amazing - Thank you.”
Lewis provided quick, helpful support and recommended the right cabin.
“Lewis was really helpful with deciding what was right for me”
Excellent service; kit well packaged and high-quality wood, no missing parts.
“It was completely waterproof and there was no damage and not one piece was missing.”
Excellent cabin quality and helpful staff, but instructions need improvement.
“the quality of the cabin is second to none.”
Great service; Lewis provided updates and construction help.
“Lewis gave us regular updates ref our delivery & helped with the construction”
Shed of really good quality with fast delivery and great service.
“really good quality, fast delivery and great customer service.”
Good service and early delivery, but assembly instructions lacked clarity.
“The instructions could be a bit clearer”
Lovely cabin but instructions and some fittings (handles) were problematic.
“the instructions were not thorough enough”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Simply Log Cabins supplies timber garden buildings across the UK. The range covers log cabins, summerhouses, saunas, sheds, greenhouses and carports in multiple sizes and configurations. It sells pre-cut kits and offers optional installation by vetted assembly teams. Product pages show technical details such as timber type, board thickness, glazing options and floor specifications. Customers can contact the company by phone or email for pre-sale advice and to arrange delivery.