Reviews show many customers receive well-cut timber, complete kits and helpful delivery staff, resulting in satisfactory finished buildings. Repeated weaknesses are unclear or missing assembly instructions, occasional damaged or warped parts on arrival, and inconsistent after-sales responsiveness. Prospective buyers should confirm the availability and format of assembly guides, check packaging and delivery arrangements, and consider professional installation for larger or complex kits. When comparing offers, ask for written delivery times, damage-reporting procedures and clear contact details to reduce the risk of delays or unresolved issues.
Examples from available reviews (Nov 2021 – Feb 2026).
Poor instructions and warped timber made assembly difficult and time-consuming.
“The instructions are absolutely appalling”
Excellent service; kit well packaged and high-quality wood, no missing parts.
“It was completely waterproof and there was no damage and not one piece was missing.”
Delayed delivery with damaged, bowed timbers and poor communication.
“I was delayed by 3 weeks with receiving my log cabin”
Good timber quality but poor assembly guidance and unresponsive customer service.
“Poor customer service and haphazard pre-assembly”
Many buyers report helpful sales and delivery staff; a noticeable share report delivery delays, unresponsiveness and poor after-sales support.
Several reviewers describe competitive pricing and good value; some reviewers felt delays, damage or extra costs meant the purchase was poor value.
A number of customers find ordering and assembly straightforward; recurring complaints relate to missing, unclear or inadequate assembly instructions.
Many purchasers report sturdy timber and a good finished product; a minority report warped timbers, damaged parts or incorrect pre-assembly on delivery.
Several reviews praise prompt, helpful pre‑sale and delivery communication; others describe unanswered emails, inconsistent information and slow follow-up.
Most reviewers describe a positive end result and satisfaction; a substantial minority experienced stressful builds, delivery problems and limited aftercare.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (34) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Smooth purchase process and well-made sauna assembled quickly.
“you can tell the product is well made”
Garden hose delivered quickly and was satisfactory.
“It came very quickly and was all good.”
Found an airless sprayer at good value; delivery quick and well packed.
“Found an airless sprayer for very good value on the Simply Log Cabins website.”
Bench delivered promptly with good communication and helpful driver.
“which was promptly delivered on the day that they promised.”
Ordering and delivery were easy; post-order assistance excellent.
“Ordering was easy.”
Delivered in two days with excellent instructions and great value greenhouse.
“Amazing instruction manual so easy to assemble”
Company provided good communication and fast delivery.
“Good communication and fast delivery from this company .”
Sturdy cabin; assembly required but relatively quick with tools.
“it does assume you have some kind of power screwdriver.”
Builders were superb, handled delivery and completed build in one day.
“done the build in one day”
Swivel chair is excellent, comfortable, easy to assemble and delivered quickly.
“The swivel chair I have ordered is excellent!”
Carport arrived on time with great pre-delivery customer service.
“Arrived on time, just as they promised.”
Delivery arrived damaged; replacements incorrect and communication unsatisfactory.
“replacement broken part 004 was not replaced”
Multiple delivery and build issues with poor customer service and compensation.
“stay well clear of Simply Log Cabins.”
Delivered quickly; built in a weekend; great product and value.
“great product,great value and very happy with the end product.”
Helpful company with timely delivery and professional handling on narrow lane.
“we were kept informed of progress during the lead in time.”
Loved the new garden cabin; great service and price.
“absolutely love it great service at a great price”
Effortless purchase with a high-quality greenhouse and support.
“the quality of the Shire Holkham 8x6 greenhouse was fantastic”
Ordering was straightforward and Lewis provided helpful support.
“only made easier by Lewis.”
Cabin arrived but lacked instructions and had damaged parts.
“Zero instructions!!”
Bought a carport; product and customer service were excellent.
“customer service excellent.”
Professional build and delivery, though packaging quality was poor.
“we are extremely pleased with the result.”
Cabin arrived as expected; materials good and assembly easy.
“materials seem high quality”
Summerhouse good value; delivered on time despite some damage.
“very good value for money”
Delayed delivery with damaged, bowed timbers and poor communication.
“I was delayed by 3 weeks with receiving my log cabin”
Poor instructions and warped timber made assembly difficult and time-consuming.
“The instructions are absolutely appalling”
Competitively priced arbour; prompt replies and timely delivery.
“The arbour was delivered with no delay”
Delivery delayed beyond promised timeframe and replacement not received.
“AVOID LIKE THE PLAGUE”
Tony garage assembled well; helpful delivery and company support.
“This company goes above and beyond.”
Pleased with sturdy summerhouse; diagrams could be more detailed.
“a very sturdy building with good quality timber.”
Enjoyed assembling cabin despite some warped pieces and tricky doors.
“thoroughly enjoyed putting it together”
Item out of stock but company offered a suitable alternative successfully.
“your company got in touch and suggested another plan which worked perfectly.”
Gate arrived undersized and advertised fittings were not included.
“it was only 970mm.”
Summerhouse and sauna arrived well packaged and look amazing once built.
“they look amazing - Thank you.”
Lewis provided quick, helpful support and recommended the right cabin.
“Lewis was really helpful with deciding what was right for me”
Excellent service; kit well packaged and high-quality wood, no missing parts.
“It was completely waterproof and there was no damage and not one piece was missing.”
Excellent cabin quality and helpful staff, but instructions need improvement.
“the quality of the cabin is second to none.”
Great service; Lewis provided updates and construction help.
“Lewis gave us regular updates ref our delivery & helped with the construction”
Shed of really good quality with fast delivery and great service.
“really good quality, fast delivery and great customer service.”
Good service and early delivery, but assembly instructions lacked clarity.
“The instructions could be a bit clearer”
Lovely cabin but instructions and some fittings (handles) were problematic.
“the instructions were not thorough enough”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Simply Log Cabins is a retailer of timber garden buildings and outdoor structures. The company supplies kit-style products such as log cabins, summerhouses, garages and related accessories, intended for self-assembly or professional installation. Customers commonly research model sizes, finishes and delivery options before purchase. Comparison of models, delivery terms and assembly support is useful when shopping for timber garden buildings.