Many customers describe the timber as high quality and the garden buildings as sturdy. Several reviewers highlight fast delivery and helpful staff, including Lewis. A clear set of reviews mentions damaged deliveries, missing or incorrect parts, and long waits for replacements. Some buyers also say assembly was hard because instructions were poor or missing.
Examples from available reviews (Nov 2021 – Feb 2026).
Smooth purchase process and well-made sauna assembled quickly.
“you can tell the product is well made”
Lewis provided quick, helpful support and recommended the right cabin.
“Lewis was really helpful with deciding what was right for me”
Delivery arrived damaged; replacements incorrect and communication unsatisfactory.
“replacement broken part 004 was not replaced”
Multiple delivery and build issues with poor customer service and compensation.
“stay well clear of Simply Log Cabins.”
Many customers describe smooth delivery and professional fitters who complete builds on site. Reviews repeatedly praise named staff for pre-sale advice and help coordinating delivery. A smaller but noticeable group reports failed deliveries and poor handling of build problems.
Many reviewers say cabins, summerhouses and accessories offer good value for the price. They link that value to solid materials and kits that go together without fuss. A few complaints say value drops when goods arrive damaged or when extra money is needed to fix faults.
Assembly experiences depend on the condition of the kit and the paperwork. When parts arrive intact and the manual is clear, reviewers describe builds as quick and enjoyable. When instructions are missing or timber is warped, they report long, difficult assembly and the need for extra tools or adjustments.
Most reviews point to sturdy timber, clean machining and well-made parts. Several mention problems on arrival, including bowed timbers, damaged doors or missing fittings. For those buyers, these delivery issues directly lower how they rate the product quality.
Many reviewers mention quick updates and helpful replies from customer service and named staff. Others describe repeated delivery delays, weak follow-up on replacements, and unsatisfying responses to damage claims. Both kinds of communication show up often.
Reviews split between very happy customers and strongly dissatisfied ones. Positive feedback focuses on intact deliveries, helpful staff and straightforward assembly. Negative feedback centres on damaged deliveries, missing parts and slow or inadequate fixes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (34) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
High quality summer house but instructions around door were inadequate.
“instructions which I thought were not thorough enough”
Excellent, solid value purchase that brings joy and excitement.
“solid value for money”
Very good communication throughout; delivered on time as expected.
“kept fully informed of progress by Danielle who was always swift to respond with points of clarification.”
Overall happy with service and cabin; delivery date issue and broken mallet.
“my chosen delivery date couldn’t be met.”
Order delayed multiple times with poor communication from company.
“been delayed now 4 times and still not delivered.”
Good-quality kit but doors arrived damaged; replacements took six weeks.
“doors were damaged. Took 6 weeks to get replacements!”
Great quality product recommended by buyer.
“Great quality product”
Outstanding service and superb-quality Icon 200s with easy instructions.
“Outstanding service and advice and the quality is superb.”
Fantastic customer service and superb-quality kit with excellent instructions.
“quality of the whole kit is superb.”
Osland Tampa met expectations; Lewis provided helpful customer service.
“Lewis in Customer Service was always on hand to deal with any questions we had.”
Cabin arrived intact, high-quality timber and easy assembly with helpful service.
“The wood was of very good quality and well machined”
Customer satisfied with the small log store purchase.
“The small log store I purchased from you is great .”
Assembly was enjoyable and the cabin looks excellent.
“It has been a great experience & the shed/cabin looks a treat.”
Product quality was disappointing and roof felt was not supplied.
“Shed didn't come with felt for roof”
I bought the Norland Scotland Corner Building from Simply Log Cabins and am very pleased with the quality of the timber that was supplied.
The tutorials for the doors and windows are ambiguous.
Following extensive challenge, I unearthed that prefabricated steel segments had been wrongfully fitted.
Since the window lock was installed backward, the lift will not lock.
The roof shingles came with no instructions, which was very frustrating but I was able to find them online first from the manufacturer.
Once your balancing payment has been received, the company's customer service negates.
I had issues with the original delivery date not being logged in their office. When the very first delivery did not arrive, I complained but the company did not respond to any of my emails.
Poor customer service and haphazard pre-assembly
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Simply Log Cabins supplies timber garden buildings across the UK. The range covers log cabins, summerhouses, saunas, sheds, greenhouses and carports in multiple sizes and configurations. It sells pre-cut kits and offers optional installation by vetted assembly teams. Product pages show technical details such as timber type, board thickness, glazing options and floor specifications. Customers can contact the company by phone or email for pre-sale advice and to arrange delivery.