Reviews show many customers receive well-cut timber, complete kits and helpful delivery staff, resulting in satisfactory finished buildings. Repeated weaknesses are unclear or missing assembly instructions, occasional damaged or warped parts on arrival, and inconsistent after-sales responsiveness. Prospective buyers should confirm the availability and format of assembly guides, check packaging and delivery arrangements, and consider professional installation for larger or complex kits. When comparing offers, ask for written delivery times, damage-reporting procedures and clear contact details to reduce the risk of delays or unresolved issues.
Examples from available reviews (Nov 2021 – Feb 2026).
Poor instructions and warped timber made assembly difficult and time-consuming.
“The instructions are absolutely appalling”
Excellent service; kit well packaged and high-quality wood, no missing parts.
“It was completely waterproof and there was no damage and not one piece was missing.”
Delayed delivery with damaged, bowed timbers and poor communication.
“I was delayed by 3 weeks with receiving my log cabin”
Good timber quality but poor assembly guidance and unresponsive customer service.
“Poor customer service and haphazard pre-assembly”
Many buyers report helpful sales and delivery staff; a noticeable share report delivery delays, unresponsiveness and poor after-sales support.
Several reviewers describe competitive pricing and good value; some reviewers felt delays, damage or extra costs meant the purchase was poor value.
A number of customers find ordering and assembly straightforward; recurring complaints relate to missing, unclear or inadequate assembly instructions.
Many purchasers report sturdy timber and a good finished product; a minority report warped timbers, damaged parts or incorrect pre-assembly on delivery.
Several reviews praise prompt, helpful pre‑sale and delivery communication; others describe unanswered emails, inconsistent information and slow follow-up.
Most reviewers describe a positive end result and satisfaction; a substantial minority experienced stressful builds, delivery problems and limited aftercare.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (34) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
High quality summer house but instructions around door were inadequate.
“instructions which I thought were not thorough enough”
Excellent, solid value purchase that brings joy and excitement.
“solid value for money”
Very good communication throughout; delivered on time as expected.
“kept fully informed of progress by Danielle who was always swift to respond with points of clarification.”
Overall happy with service and cabin; delivery date issue and broken mallet.
“my chosen delivery date couldn’t be met.”
Order delayed multiple times with poor communication from company.
“been delayed now 4 times and still not delivered.”
Good-quality kit but doors arrived damaged; replacements took six weeks.
“doors were damaged. Took 6 weeks to get replacements!”
Great quality product recommended by buyer.
“Great quality product”
Outstanding service and superb-quality Icon 200s with easy instructions.
“Outstanding service and advice and the quality is superb.”
Fantastic customer service and superb-quality kit with excellent instructions.
“quality of the whole kit is superb.”
Osland Tampa met expectations; Lewis provided helpful customer service.
“Lewis in Customer Service was always on hand to deal with any questions we had.”
Cabin arrived intact, high-quality timber and easy assembly with helpful service.
“The wood was of very good quality and well machined”
Customer satisfied with the small log store purchase.
“The small log store I purchased from you is great .”
Assembly was enjoyable and the cabin looks excellent.
“It has been a great experience & the shed/cabin looks a treat.”
Product quality was disappointing and roof felt was not supplied.
“Shed didn't come with felt for roof”
I bought the Norland Scotland Corner Building from Simply Log Cabins and am very pleased with the quality of the timber that was supplied.
The tutorials for the doors and windows are ambiguous.
Following extensive challenge, I unearthed that prefabricated steel segments had been wrongfully fitted.
Since the window lock was installed backward, the lift will not lock.
The roof shingles came with no instructions, which was very frustrating but I was able to find them online first from the manufacturer.
Once your balancing payment has been received, the company's customer service negates.
I had issues with the original delivery date not being logged in their office. When the very first delivery did not arrive, I complained but the company did not respond to any of my emails.
Poor customer service and haphazard pre-assembly
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Simply Log Cabins is a retailer of timber garden buildings and outdoor structures. The company supplies kit-style products such as log cabins, summerhouses, garages and related accessories, intended for self-assembly or professional installation. Customers commonly research model sizes, finishes and delivery options before purchase. Comparison of models, delivery terms and assembly support is useful when shopping for timber garden buildings.