Many reviewers describe unresponsive customer service, payments taken with no shipment, and refunds delayed or not issued. Several say deliveries arrived weeks late or orders were cancelled after payment. Others praise the broad range of nostalgic, cult, and hard-to-find films and a straightforward website. Overall, reviews split between orders that are fulfilled reliably and transactions that stall at payment or refund.
Examples from available reviews (Dec 2018 – Mar 2026).
Payment taken but company cannot find the order details.
“I have been robbed £99.99 by this criminal Website”
Out-of-stock notice sent by post, delayed refund and poor phone service.
“the item was out of stock but they decided to do it by 2nd class letter!!!”
Large selection of nostalgic and cult TV and film releases.
“A fantastic selection of forgotten favourite TV and film”
Website provides a shopping-like experience with helpful recommendations.
“it is laid out well so it is very easy to find the exact genre you want”
Many reviews mention deliveries that arrived weeks late, orders cancelled after payment, and refunds that took a long time or never arrived. A smaller number describe fast delivery, well-packed items, and immediate full refunds. Again and again, delivery speed and how refunds are handled shape whether customers consider the service acceptable.
Many reviewers highlight low sale prices and strong savings on bigger orders. Several say it worked well for Christmas shopping and bulk buys. Others say taking payment without delivering anything wipes out any sense of value.
Numerous reviews say the site’s layout, search, and genre browsing are easy to use and useful for finding titles. Reviewers also point to clear collections and recommendation features. A small number mention confusing stock details and overseas dispatch that added to delivery time.
Several reviewers praise the packaging and the condition of DVDs and Blu-rays that arrived. One review calls out an especially strong Blu-ray remaster. Many customers also value the catalogue for forgotten classics and niche, hard-to-find titles.
Many reviews flag communication issues, including emails that went unanswered, conflicting messages from staff, and out-of-stock notices sent by post. Some mention unsolicited marketing and intimidating billing letters. Another set of reviews reports friendly, quick replies from named staff and helpful responses on social media.
Reviews show a clear split between happy buyers who describe quick delivery, good prices, and an easy website, and unhappy buyers who report payments taken, missing items, and refunds that were never resolved. This contrast shows up repeatedly across different reviews and rating levels.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Great product choice; would like more frequent offers on desired items.
“No real complaints - great choice of products”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Simply Home Entertainment is an online retailer selling DVDs, Blu-rays, and boxed sets. Its catalogue leans toward classic, cult, indie, and foreign cinema alongside mainstream releases. The site includes searchable product pages, genre filters, and curated collections to help customers browse. Shoppers order online and pay using standard payment methods. Support is offered via email and social channels for order questions and returns.