Reviews for Simply Home Entertainment show a clear split: many shoppers report late deliveries, difficulty obtaining timely responses and refund problems, while others receive items quickly and praise pricing. Common actionable takeaways: check stock availability carefully, consider buyer protection or PayPal for payment, and expect possible longer dispatch times. If prompt communication or guaranteed delivery dates are essential, factor recent customer reports into your decision. For specific concerns about unsolicited marketing or data use, contact the company and retain records of opt‑out requests.
Examples from available reviews (Dec 2018 – Feb 2026).
Smooth shopping experience with easy website, good prices and reliable delivery.
“Their website was easy to navigate”
No response; refunded via PayPal after undelivered order.
“got a refund for the full £72”
Delivery occurred after slow communication but overall positive experience.
“I received my DVDs today - 8 days after ordering”
Keep sending unsolicited marketing materials despite no permission.
“Keep sending me marketing materials, including by post”
Many reviewers report delayed or missing deliveries and slow or absent refunds; a smaller group describe prompt fulfilment and satisfactory problem resolution.
Several customers explicitly praise competitive pricing and a good range of titles, with positive comments about finding hard‑to‑find items at reasonable prices.
Site navigation and checkout are described positively by some, while others highlight misleading stock listings or confusion about dispatch and delivery expectations.
Product condition and selection receive positive comments from a number of buyers, but recurring concerns relate to inaccurate stock information and availability.
A large portion of reviews report little or no response to enquiries, late or postal‑only updates and unwanted marketing; a minority praise helpful staff replies.
Customer experiences vary widely: some describe smooth orders and good value, while many report unresolved delays, refund problems and poor support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
No response; refunded via PayPal after undelivered order.
“got a refund for the full £72”
Payment taken but no updates or responses to emails.
“I have emailed them twice; but no response.”
Delivery occurred after slow communication but overall positive experience.
“I received my DVDs today - 8 days after ordering”
Items advertised in stock but out, with no communication.
“out of stock items fraudulently advertised as in stock on the website”
Payment taken but company cannot find the order details.
“I have been robbed £99.99 by this criminal Website”
Delivery arrived four weeks late, ruining a Christmas gift.
“My delivery finally arrived yesterday 4 weeks after placing my order.”
Good communication and prompt delivery despite slightly longer transit.
“The communication was excellent throughout.”
Excellent communication and timely delivery; would recommend.
“Excellent comms from Caroline in Customer service”
Out-of-stock notice sent by post, delayed refund and poor phone service.
“the item was out of stock but they decided to do it by 2nd class letter!!!”
Conflicting staff messages, stock confusion and delayed refund.
“they take your money when you think somethings in stock, then you fine out its not”
Slow, unhelpful customer service with delayed items and refund confusion.
“Customer service has been slow and unhelpful.”
Responsive customer service provided refund and allowed keeping cancelled DVD.
“full immediate refund”
Hard-to-find DVD arrived promptly and well packaged.
“Arrived promptly and well packaged.”
Keep sending unsolicited marketing materials despite no permission.
“Keep sending me marketing materials, including by post”
Dispatch from Channel Islands causes long delays and misleading UK impression.
“Simply Home Entertainment is not a UK company.”
Refund promised but never received despite multiple emails.
“I've never received it despite 5 emails requesting it and promises made.”
Order cancelled without apology or explanation.
“Cancelled my order after 2 days”
Order five weeks late with no proactive communication; refund requested.
“It’s 5 weeks later and it still hasn’t arrived.”
Payment taken then supplier delay; refund request ignored.
“Taken payment for order and now telling me that they need to order from their supplier”
Large selection of nostalgic and cult TV and film releases.
“A fantastic selection of forgotten favourite TV and film”
I recently discovered Simply Home Entertainment and had a great experience with their service. Their website was easy to navigate, making it simple for me to browse through the various options available. I found exactly what I was looking for, checked out quickly and easily, and my order arrived within just a few days.
What stood out to me most about Simply Home Entertainment was their extensive collection of great products at reasonable prices in comparison to other online stores selling similar items. Additionally, they provided reliable shipping services that ensured my order got delivered safely right on time.
I highly recommend Simply Home Entertainment for anyone who is looking for an outstanding shopping experience backed by excellent customer service from start to finish.
Payment confirmed but order late and no communication.
“No comunication from them about my late order”
Received threatening letter demanding money despite prior refund.
“threatening to pass my details on to a credit agency!”
Multiple large orders without problems; quick refunds and great selection.
“have had no problems”
Items claimed in stock then refunded with out-of-stock emails.
“This was the only shop that were claiming the items were in stock.”
Box sets not dispatched; refund disputed and credit card dispute started.
“told funds never taken, which was a lie.”
Refund promised after a week; awaiting payment.
“got an email today saying that my money will be refunded.”
Dispatched notification sent and boxset arrived earlier than expected.
“my boxset arrived earlier than expected today”
No communication; money taken but items not sent and refunds unavailable.
“they do not communicate, take your money when you order but do not send your items”
Excellent selection of hard-to-find indie and foreign cinema.
“their site is full of hard to find indie & foreign cinema”
Personal service and responsiveness praised over automated retailers.
“it’s so refreshing to have a human to speak to and that listens and responds accordingly :)”
Website provides a shopping-like experience with helpful recommendations.
“it is laid out well so it is very easy to find the exact genre you want”
Excellent sale prices and quick delivery for a large order.
“They have the BEST sales - I can't believe how low the prices have been”
Quick delivery and easy-to-use website with good product collections.
“Order was delivered quickly and was as expected.”
Great for finding forgotten classics and hidden gems.
“Great for finding forgetten classics, hidden gems and new release titles all in one place!”
Great selection of forgotten favourites and cult releases.
“Great selection of forgotten favourites, nostalgic DVDs and cult releases all in one place.”
Blu-ray remaster excellent, but pricing and selection of Blu-rays disappointing.
“the improvement is astonishing”
Saved money on Christmas shopping with timely deliveries and helpful guides.
“SO happy I managed to do most of my Christmas shopping with Simply Home Entertainment”
Good product knowledge and site usability, with a few limitations.
“they know what they're talking about & don't give you a generic answer when you message them”
Helpful, polite social media responses and useful discounts.
“They were so polite and friendly - it wasnt a robot talking to me, a real person who tried to help”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Simply Home Entertainment is an online retailer focused on home entertainment media such as DVDs and box sets. Consumers commonly search for information about stock availability, delivery times, returns and customer support when researching the company. This summary is intended to help shoppers quickly weigh reported experiences around shipping, communications, product selection and refunds.