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We Collect & Analyse Reviews

Simply Home Entertainment
Experiences & Reviews

Simply Home Entertainment is an online retailer focused on home entertainment media such as DVDs and box sets. Consumers commonly search for information about stock availability, delivery times, returns and customer support when researching the company. This summary is intended to help shoppers quickly weigh reported experiences around shipping, communications, product selection and refunds.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 33%
Latest Review 12d
Overall Rating
2.3

Our Analysis

🎯

Service quality

Many reviewers report delayed or missing deliveries and slow or absent refunds; a smaller group describe prompt fulfilment and satisfactory problem resolution.

Share
25%
Weak
💰

Value for money

Several customers explicitly praise competitive pricing and a good range of titles, with positive comments about finding hard‑to‑find items at reasonable prices.

Share
7%
Strong
⚡

User experience

Site navigation and checkout are described positively by some, while others highlight misleading stock listings or confusion about dispatch and delivery expectations.

Share
7%
Mixed
🔧

Product quality

Product condition and selection receive positive comments from a number of buyers, but recurring concerns relate to inaccurate stock information and availability.

Share
12%
Mixed
📞

Communication

A large portion of reviews report little or no response to enquiries, late or postal‑only updates and unwanted marketing; a minority praise helpful staff replies.

Share
22%
Weak
⭐

Overall experience

Customer experiences vary widely: some describe smooth orders and good value, while many report unresolved delays, refund problems and poor support.

Share
28%
Weak

View all 21 public customer reviews – filtered by relevance →

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

S
Steven
trustpilot.com Sep 30, 2025

Avoid! Refunded via PayPal.

Ordered a Boxset as part of Black Friday deals. Wrote to them a week later as I’d heard nothing other than they’d taken the payment. No response. Next...

C
Christopher Benson
trustpilot.com Sep 30, 2025

Left in the dark

Really concerned reading these reviews. Order placed and money taken on 5 May. No further information. It is now the 18 May. I have emailed them twice...

M
Mr Andrew Simpson
trustpilot.com Sep 30, 2025

I can only speak as I find

I can only speak as I find. Ordered a box set 'Secret Army' - very good price and initially good communication. Then didn't here anything for four day...

A
Alex Plowright
trustpilot.com Sep 30, 2025

Simply Useless

Extremely dodgy company. Out of stock items fraudulently advertised as in stock on the website. No communication about when items will be back in stoc...

J
James Smith
trustpilot.com Sep 30, 2025

I have been robbed £99.99 by this criminal Website

I have been robbed £99.99 by this criminal Website I ordered an item from them and when I emailed them with the order number for an updat...

J
Julie Walsh
trustpilot.com Sep 30, 2025

Late Christmas present

My delivery finally arrived yesterday 4 weeks after placing my order. A Christmas present...

S
Steve sherlock
trustpilot.com Sep 30, 2025

Excellent service, great price

After reading the reviews i was slightly worried but was very surprised. I ordered a dvd , was dispatched on the 29th and arrived today! The communica...

K
KRR
trustpilot.com Sep 30, 2025

Brilliant service

Brilliant service. Placed order on 21 December fully expecting it to take at least 10 days but it arrived this morning (2...

m
miss bish
trustpilot.com Sep 30, 2025

DO NOT USE THIS COMPANY UNLESS YOU LIKE…

DO NOT USE THIS COMPANY UNLESS YOU LIKE DISAPPOINTMENT. Ordered an Xmas gift on the 14th December and this company decided to inform me on the 17th De...

L
Lucy fairweather
trustpilot.com Sep 30, 2025

Not impressed with this company

Not impressed with this company, they take your money when you think somethings in stock, then you fine out its not, there not honest, as you wait and...

F
Fillyjane
trustpilot.com Sep 30, 2025

Slow, unhelpful and I'm not impressed

Ordered 1 CD and 1 DVD. I had an email 4days after purchasing items to say 1 of the items was being dispatched. 11 days later and I've still not recei...

R
Ray Mosley
trustpilot.com Sep 30, 2025

I read all the negative reviews after…

I read all the negative reviews after placing an order. There was quite a delay (only a week but I had to have it asap to post as a Christmas gift) so...

C
Claire
trustpilot.com Sep 30, 2025

Excellent Service

Ordered a hard to get hold of dvd from this company at a very reasonable price. Arrived promptly and well packaged. Would buy again from Simpl...

A
AD
trustpilot.com Sep 30, 2025

No respect for personal data or GDPR

Keep sending me marketing materials, including by post, even though they have never had permissio...

C
Cliff Featherston
trustpilot.com Sep 30, 2025

Very poor service

Firstly, Simply Home Entertainment is not a UK company. Although they run certain aspects of their business – customer services, taking orders, etc. -...

M
Mr. John Senese
trustpilot.com Sep 30, 2025

Simply Home Entertainment are a UK firm…

Simply Home Entertainment are a UK firm supplying DVDs. Sounds great until there’s a problem and you request a refund. That’s when the problems start....

S
Scott
trustpilot.com Sep 30, 2025

Cancelled my order after 2 days

Cancelled my order after 2 days, no apolo...

K
KL
trustpilot.com Sep 30, 2025

DVD ordered 5 weeks ago - still not arrived.

Ordered a dvd on 5th Dec as a Christmas present. It’s 5 weeks later and it still hasn’t arrived. I wasn’t informed of any delays proact...

C
Christopher
trustpilot.com Sep 30, 2025

Simply H(ell) on E(arth)

Taken payment for order and now telling me that they need to order from their supplier thus delaying di...

H
HannazP
trustpilot.com Sep 30, 2025

A fantastic selection of forgotten…

A fantastic selection of forgotten favourite TV and fil...

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Conclusion

Reviews for Simply Home Entertainment show a clear split: many shoppers report late deliveries, difficulty obtaining timely responses and refund problems, while others receive items quickly and praise pricing. Common actionable takeaways: check stock availability carefully, consider buyer protection or PayPal for payment, and expect possible longer dispatch times. If prompt communication or guaranteed delivery dates are essential, factor recent customer reports into your decision. For specific concerns about unsolicited marketing or data use, contact the company and retain records of opt‑out requests.