Many reviewers describe unresponsive customer service, payments taken with no shipment, and refunds delayed or not issued. Several say deliveries arrived weeks late or orders were cancelled after payment. Others praise the broad range of nostalgic, cult, and hard-to-find films and a straightforward website. Overall, reviews split between orders that are fulfilled reliably and transactions that stall at payment or refund.
Examples from available reviews (Dec 2018 – Mar 2026).
Payment taken but company cannot find the order details.
“I have been robbed £99.99 by this criminal Website”
Out-of-stock notice sent by post, delayed refund and poor phone service.
“the item was out of stock but they decided to do it by 2nd class letter!!!”
Large selection of nostalgic and cult TV and film releases.
“A fantastic selection of forgotten favourite TV and film”
Website provides a shopping-like experience with helpful recommendations.
“it is laid out well so it is very easy to find the exact genre you want”
Many reviews mention deliveries that arrived weeks late, orders cancelled after payment, and refunds that took a long time or never arrived. A smaller number describe fast delivery, well-packed items, and immediate full refunds. Again and again, delivery speed and how refunds are handled shape whether customers consider the service acceptable.
Many reviewers highlight low sale prices and strong savings on bigger orders. Several say it worked well for Christmas shopping and bulk buys. Others say taking payment without delivering anything wipes out any sense of value.
Numerous reviews say the site’s layout, search, and genre browsing are easy to use and useful for finding titles. Reviewers also point to clear collections and recommendation features. A small number mention confusing stock details and overseas dispatch that added to delivery time.
Several reviewers praise the packaging and the condition of DVDs and Blu-rays that arrived. One review calls out an especially strong Blu-ray remaster. Many customers also value the catalogue for forgotten classics and niche, hard-to-find titles.
Many reviews flag communication issues, including emails that went unanswered, conflicting messages from staff, and out-of-stock notices sent by post. Some mention unsolicited marketing and intimidating billing letters. Another set of reviews reports friendly, quick replies from named staff and helpful responses on social media.
Reviews show a clear split between happy buyers who describe quick delivery, good prices, and an easy website, and unhappy buyers who report payments taken, missing items, and refunds that were never resolved. This contrast shows up repeatedly across different reviews and rating levels.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
No response; refunded via PayPal after undelivered order.
“got a refund for the full £72”
Payment taken but no updates or responses to emails.
“I have emailed them twice; but no response.”
Delivery occurred after slow communication but overall positive experience.
“I received my DVDs today - 8 days after ordering”
Items advertised in stock but out, with no communication.
“out of stock items fraudulently advertised as in stock on the website”
Payment taken but company cannot find the order details.
“I have been robbed £99.99 by this criminal Website”
Delivery arrived four weeks late, ruining a Christmas gift.
“My delivery finally arrived yesterday 4 weeks after placing my order.”
Good communication and prompt delivery despite slightly longer transit.
“The communication was excellent throughout.”
Excellent communication and timely delivery; would recommend.
“Excellent comms from Caroline in Customer service”
Out-of-stock notice sent by post, delayed refund and poor phone service.
“the item was out of stock but they decided to do it by 2nd class letter!!!”
Conflicting staff messages, stock confusion and delayed refund.
“they take your money when you think somethings in stock, then you fine out its not”
Slow, unhelpful customer service with delayed items and refund confusion.
“Customer service has been slow and unhelpful.”
Responsive customer service provided refund and allowed keeping cancelled DVD.
“full immediate refund”
Hard-to-find DVD arrived promptly and well packaged.
“Arrived promptly and well packaged.”
Keep sending unsolicited marketing materials despite no permission.
“Keep sending me marketing materials, including by post”
Dispatch from Channel Islands causes long delays and misleading UK impression.
“Simply Home Entertainment is not a UK company.”
Refund promised but never received despite multiple emails.
“I've never received it despite 5 emails requesting it and promises made.”
Order cancelled without apology or explanation.
“Cancelled my order after 2 days”
Order five weeks late with no proactive communication; refund requested.
“It’s 5 weeks later and it still hasn’t arrived.”
Payment taken then supplier delay; refund request ignored.
“Taken payment for order and now telling me that they need to order from their supplier”
Large selection of nostalgic and cult TV and film releases.
“A fantastic selection of forgotten favourite TV and film”
I recently discovered Simply Home Entertainment and had a great experience with their service. Their website was easy to navigate, making it simple for me to browse through the various options available. I found exactly what I was looking for, checked out quickly and easily, and my order arrived within just a few days.
What stood out to me most about Simply Home Entertainment was their extensive collection of great products at reasonable prices in comparison to other online stores selling similar items. Additionally, they provided reliable shipping services that ensured my order got delivered safely right on time.
I highly recommend Simply Home Entertainment for anyone who is looking for an outstanding shopping experience backed by excellent customer service from start to finish.
Payment confirmed but order late and no communication.
“No comunication from them about my late order”
Received threatening letter demanding money despite prior refund.
“threatening to pass my details on to a credit agency!”
Multiple large orders without problems; quick refunds and great selection.
“have had no problems”
Items claimed in stock then refunded with out-of-stock emails.
“This was the only shop that were claiming the items were in stock.”
Box sets not dispatched; refund disputed and credit card dispute started.
“told funds never taken, which was a lie.”
Refund promised after a week; awaiting payment.
“got an email today saying that my money will be refunded.”
Dispatched notification sent and boxset arrived earlier than expected.
“my boxset arrived earlier than expected today”
No communication; money taken but items not sent and refunds unavailable.
“they do not communicate, take your money when you order but do not send your items”
Excellent selection of hard-to-find indie and foreign cinema.
“their site is full of hard to find indie & foreign cinema”
Personal service and responsiveness praised over automated retailers.
“it’s so refreshing to have a human to speak to and that listens and responds accordingly :)”
Website provides a shopping-like experience with helpful recommendations.
“it is laid out well so it is very easy to find the exact genre you want”
Excellent sale prices and quick delivery for a large order.
“They have the BEST sales - I can't believe how low the prices have been”
Quick delivery and easy-to-use website with good product collections.
“Order was delivered quickly and was as expected.”
Great for finding forgotten classics and hidden gems.
“Great for finding forgetten classics, hidden gems and new release titles all in one place!”
Great selection of forgotten favourites and cult releases.
“Great selection of forgotten favourites, nostalgic DVDs and cult releases all in one place.”
Blu-ray remaster excellent, but pricing and selection of Blu-rays disappointing.
“the improvement is astonishing”
Saved money on Christmas shopping with timely deliveries and helpful guides.
“SO happy I managed to do most of my Christmas shopping with Simply Home Entertainment”
Good product knowledge and site usability, with a few limitations.
“they know what they're talking about & don't give you a generic answer when you message them”
Helpful, polite social media responses and useful discounts.
“They were so polite and friendly - it wasnt a robot talking to me, a real person who tried to help”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Simply Home Entertainment is an online retailer selling DVDs, Blu-rays, and boxed sets. Its catalogue leans toward classic, cult, indie, and foreign cinema alongside mainstream releases. The site includes searchable product pages, genre filters, and curated collections to help customers browse. Shoppers order online and pay using standard payment methods. Support is offered via email and social channels for order questions and returns.