Reviews show consistent praise for product comfort and for delivery teams, with many customers reporting improved sleep and easy unpacking. Pillows and bedding receive frequent positive mentions, though a minority of reviewers report defective items or delayed collections. Several reviewers raised clear concerns about pricing and discount application, and some reported poor automated support or slow responses. Consumers should confirm discounts and included items before purchase, inspect deliveries on arrival, and keep documentation for returns or uplift requests.
Examples from available reviews (Jun 2022 – Feb 2026).
Fast delivery; mattress relieved back pain and is very comfortable.
“It’s helped my sore back massively”
Mattress is average and does not justify its premium price.
“In our view, the Simba Hybrid Luxe is an average mattress that does not justify its premium price tag.”
Faulty mattress topper received and refund uplift is still pending.
“We were sent a faulty mattress topper that was totally unusable”
Automated bot was unhelpful and wasted the reviewer’s time.
“Your bot was not helpful and a lot of my time was wasted”
Delivery and in-person teams are frequently praised for speed and courtesy; a few reviews report faults, returns or uplift delays.
Opinions split: several reviewers call pillows or mattresses good value, while others say prices are high or discounts were not applied.
Limited mentions: site navigation, clear instructions and unpacking tips receive positive notes, but sample size for this theme is small.
Most reviewers describe mattresses and pillows as comfortable and supportive; a small number report defective items or fit issues.
Personal contacts are described as polite and helpful, yet automated support and slow responses are criticised in several reviews.
Majority of reviewers report positive overall experiences citing comfort and smooth delivery; a minority report service or value problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Simba Sleep is the perfect option for anyone looking to get a good night's sleep. I recently purchased their award-winning mattress and have been extremely impressed with its comfort and durability.
Not only was the delivery process quick and easy, but the mattress itself was a breeze to set up. The materials used in its construction are of high quality, making it both supportive and soft at the same time. I've noticed that I wake up feeling refreshed and free from any back pain or stiffness since switching over to Simba Sleep.
In addition to their mattresses, Simba also offers an impressive selection of sleep accessories designed to enhance your overall sleeping experience. From pillows to sheets, they have everything you need for a great night's sleep.
Overall, my experience with Simba Sleep has been nothing short of exceptional. Their commitment to engineering the perfect night's sleep is evident in every aspect of their products and service. If you're on the hunt for a new mattress or simply want to upgrade your current setup, look no further than Simba Sleep.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Simba Sleep is a consumer sleep products brand selling mattresses, pillows and bedding primarily through direct channels. The company is widely searched by shoppers comparing hybrid mattresses and sleep accessories. Consumers looking for reviews on Simba Sleep typically check delivery, product comfort and post-sale support.