Reviews show consistent praise for product comfort and for delivery teams, with many customers reporting improved sleep and easy unpacking. Pillows and bedding receive frequent positive mentions, though a minority of reviewers report defective items or delayed collections. Several reviewers raised clear concerns about pricing and discount application, and some reported poor automated support or slow responses. Consumers should confirm discounts and included items before purchase, inspect deliveries on arrival, and keep documentation for returns or uplift requests.
Examples from available reviews (Jun 2022 – Feb 2026).
Fast delivery; mattress relieved back pain and is very comfortable.
“It’s helped my sore back massively”
Mattress is average and does not justify its premium price.
“In our view, the Simba Hybrid Luxe is an average mattress that does not justify its premium price tag.”
Faulty mattress topper received and refund uplift is still pending.
“We were sent a faulty mattress topper that was totally unusable”
Automated bot was unhelpful and wasted the reviewer’s time.
“Your bot was not helpful and a lot of my time was wasted”
Delivery and in-person teams are frequently praised for speed and courtesy; a few reviews report faults, returns or uplift delays.
Opinions split: several reviewers call pillows or mattresses good value, while others say prices are high or discounts were not applied.
Limited mentions: site navigation, clear instructions and unpacking tips receive positive notes, but sample size for this theme is small.
Most reviewers describe mattresses and pillows as comfortable and supportive; a small number report defective items or fit issues.
Personal contacts are described as polite and helpful, yet automated support and slow responses are criticised in several reviews.
Majority of reviewers report positive overall experiences citing comfort and smooth delivery; a minority report service or value problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Goods were good quality and delivered on time.
“Good quality goods delivered on time”
Reviewer is very happy and thinks the product is very good.
“Very good im happy”
Straightforward ordering, quick delivery and helpful delivery staff across purchases.
“the two gentlemen who delivered my mattress where very helpful, polite, friendly and followed my instructions has to what room it was to be put”
Brilliant service with proactive phone support and an added ordering incentive.
“Brilliant service, including a phone call where I was offered additional help and an added bonus if I decided to order.”
Mattress has a persistent musky smell despite otherwise good quality.
“The mattress came with a musky smell and even after a few days the smell is still there.”
Ordering and next‑day delivery were straightforward; product was superb and well wrapped.
“Everything was straight forward from on line ordering the delivery next morning less than 24 hours from ordering”
Service accommodated a mattress swap when required.
“Great service - swapped the mattress when we needed to change”
Mattress is comfortable but has a strong chemical smell after a week.
“the smell is still present after a week”
Poor communication; customer cannot contact service to upgrade their mattress.
“Bad no communication with your customer service via call or phones”
Ordering and delivery met expectations and old mattress collection was good.
“Collection of old mattress was good as recycling was important to me.”
Reviewer loves the mattress, has best sleep in years and strong support.
“I have had the best sleep in years”
Helpful website, quality product, and a well‑informed, friendly delivery team.
“Delivery team were helpful and friendly and kept us well informed on the day of delivery.”
Exceptional delivery and customer service; Ultra offers next‑level comfort.
“WOW - the comfort is just next level.”
Delivery was excellent and returns easy, but the pillow appeared crumpled.
“the pillow looked crumpled and as if it were refurbished.”
Reviewer says everything was good and expresses thanks.
“All good thanks very much”
Order arrived empty and return process is overly complicated and frustrating.
“My order arrived with nothing in the box.”
Comfortable mattress but delivery was disjointed with multiple carriers and changes.
“Very disjointed delivery with differing carriers involved and changes to delivery dates”
Mattress sagged deeply within two years, causing back pain and dissatisfaction.
“deep sagging causing bad backs for both of us.”
Pillows provided a first restful sleep without neck pain or numbness.
“The pillows are the best I have ever had”
Happy with service; mattress is firm and requires a few days to adjust.
“mattress is very firm and it’s taken a few days to get used to it but overall I’m pleased”
Pillows are very comfortable and cool; reviewer is very happy with purchase.
“The pillows are amazing”
Company contact was polite, courteous, and understood the reviewer’s needs.
“My contact at Simba Sleep, Petra, was very polite and courteous and knew exactly my needs.”
Pillows arrived well packaged and are very comfortable and supportive.
“These are definitely the best pillows I’ve ever bought.”
Mattress provides support in the right places.
“Great mattress supports in all the right places”
Reviewer is very pleased and has slept very well on the mattress.
“Really pleased with mattress.”
Customer service was really helpful.
“Really helpful customer service experience”
Delivery went smoothly and the team were helpful; mattress comfortable.
“The team were helpful and courteous.”
Automated bot was unhelpful and wasted the reviewer’s time.
“Your bot was not helpful and a lot of my time was wasted”
Mattress is average and does not justify its premium price.
“In our view, the Simba Hybrid Luxe is an average mattress that does not justify its premium price tag.”
Faulty mattress topper received and refund uplift is still pending.
“We were sent a faulty mattress topper that was totally unusable”
Service was excellent and the reviewer finds the mattress amazing.
“Excellent service and the mattress is amazing”
After two nights the mattress seems good; delivery team were excellent.
“Delivery guys were excellent and gave tips on unpacking mattress.”
Fast delivery; mattress relieved back pain and is very comfortable.
“It’s helped my sore back massively”
Discount voucher not applied and expected items were not delivered.
“I was supposed to have 25% off with my carers voucher which has not been applied”
Reviewer finds the pillow brilliant and considers it a very good bargain.
“This pillow is brilliant!”
Reviewer feels completely ripped off and dissatisfied.
“I feel completely ripped off”
Website is easy to follow and customer reviews were helpful.
“Customer reviews were helpful”
Efficient delivery and collection; new Simba mattress is very comfortable.
“Very efficient delivery and collection of old mattress.”
Reviewer is delighted with product, delivery speed, and duvet quality.
“Delighted with the Product-Speed of delivery-Quality of the duvet. Thank you.”
Pillow is comfy but slightly overpriced and can be flattened by removing foam.
“Slightly over priced for what it is though.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Simba Sleep is a consumer sleep products brand selling mattresses, pillows and bedding primarily through direct channels. The company is widely searched by shoppers comparing hybrid mattresses and sleep accessories. Consumers looking for reviews on Simba Sleep typically check delivery, product comfort and post-sale support.