Many customers highlight fast, polite delivery and supportive delivery teams. A large group say mattresses and pillows have noticeably improved their sleep. Several reviews describe major communication issues, including missing items and failed contact. A smaller set report product problems such as lingering odours and early sagging.
Examples from available reviews (Jun 2022 – Mar 2026).
Straightforward ordering, quick delivery and helpful delivery staff across purchases.
“the two gentlemen who delivered my mattress where very helpful, polite, friendly and followed my instructions has to what room it was to be put”
Mattress has a persistent musky smell despite otherwise good quality.
“The mattress came with a musky smell and even after a few days the smell is still there.”
Order arrived empty and return process is overly complicated and frustrating.
“My order arrived with nothing in the box.”
Mattress sagged deeply within two years, causing back pain and dissatisfaction.
“deep sagging causing bad backs for both of us.”
Many reviews mention easy ordering, quick delivery, and helpful delivery teams. Several also point to smooth old‑mattress collection and flexible exchanges. Fewer describe messy handovers between carriers, items arriving faulty, and refund pick‑ups that never get resolved.
Multiple reviewers question the mattress price and say it does not match the quality they expected. Separate comments call the pillows and some bedding good value. A small number use strong language about feeling overcharged.
Many customers report better sleep and less back or neck pain. Some say the mattress feels firm at first, then softens after a few days. A minority share only mild or neutral reactions to their purchase.
Supportive mattresses and comfortable pillows come up often in positive comments. Repeated complaints focus on lingering musky or chemical smells and deep sagging within a couple of years. A few reviewers also mention pillows arriving crumpled or toppers arriving faulty.
Several reviews describe poor contact, missing items, and voucher or discount mistakes. Multiple customers say automated support did not help. Less often, people note individual staff who were knowledgeable and polite.
Most reviewers sound very happy with sleep improvements and delivery encounters. The strongest negatives centre on communication failures and occasional product faults. These issues show up often enough to shape the overall view for some customers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Goods were good quality and delivered on time.
“Good quality goods delivered on time”
Reviewer is very happy and thinks the product is very good.
“Very good im happy”
Straightforward ordering, quick delivery and helpful delivery staff across purchases.
“the two gentlemen who delivered my mattress where very helpful, polite, friendly and followed my instructions has to what room it was to be put”
Brilliant service with proactive phone support and an added ordering incentive.
“Brilliant service, including a phone call where I was offered additional help and an added bonus if I decided to order.”
Mattress has a persistent musky smell despite otherwise good quality.
“The mattress came with a musky smell and even after a few days the smell is still there.”
Ordering and next‑day delivery were straightforward; product was superb and well wrapped.
“Everything was straight forward from on line ordering the delivery next morning less than 24 hours from ordering”
Service accommodated a mattress swap when required.
“Great service - swapped the mattress when we needed to change”
Mattress is comfortable but has a strong chemical smell after a week.
“the smell is still present after a week”
Poor communication; customer cannot contact service to upgrade their mattress.
“Bad no communication with your customer service via call or phones”
Ordering and delivery met expectations and old mattress collection was good.
“Collection of old mattress was good as recycling was important to me.”
Reviewer loves the mattress, has best sleep in years and strong support.
“I have had the best sleep in years”
Helpful website, quality product, and a well‑informed, friendly delivery team.
“Delivery team were helpful and friendly and kept us well informed on the day of delivery.”
Exceptional delivery and customer service; Ultra offers next‑level comfort.
“WOW - the comfort is just next level.”
Delivery was excellent and returns easy, but the pillow appeared crumpled.
“the pillow looked crumpled and as if it were refurbished.”
Reviewer says everything was good and expresses thanks.
“All good thanks very much”
Order arrived empty and return process is overly complicated and frustrating.
“My order arrived with nothing in the box.”
Comfortable mattress but delivery was disjointed with multiple carriers and changes.
“Very disjointed delivery with differing carriers involved and changes to delivery dates”
Mattress sagged deeply within two years, causing back pain and dissatisfaction.
“deep sagging causing bad backs for both of us.”
Pillows provided a first restful sleep without neck pain or numbness.
“The pillows are the best I have ever had”
Happy with service; mattress is firm and requires a few days to adjust.
“mattress is very firm and it’s taken a few days to get used to it but overall I’m pleased”
Pillows are very comfortable and cool; reviewer is very happy with purchase.
“The pillows are amazing”
Company contact was polite, courteous, and understood the reviewer’s needs.
“My contact at Simba Sleep, Petra, was very polite and courteous and knew exactly my needs.”
Pillows arrived well packaged and are very comfortable and supportive.
“These are definitely the best pillows I’ve ever bought.”
Mattress provides support in the right places.
“Great mattress supports in all the right places”
Reviewer is very pleased and has slept very well on the mattress.
“Really pleased with mattress.”
Customer service was really helpful.
“Really helpful customer service experience”
Delivery went smoothly and the team were helpful; mattress comfortable.
“The team were helpful and courteous.”
Automated bot was unhelpful and wasted the reviewer’s time.
“Your bot was not helpful and a lot of my time was wasted”
Mattress is average and does not justify its premium price.
“In our view, the Simba Hybrid Luxe is an average mattress that does not justify its premium price tag.”
Faulty mattress topper received and refund uplift is still pending.
“We were sent a faulty mattress topper that was totally unusable”
Service was excellent and the reviewer finds the mattress amazing.
“Excellent service and the mattress is amazing”
After two nights the mattress seems good; delivery team were excellent.
“Delivery guys were excellent and gave tips on unpacking mattress.”
Fast delivery; mattress relieved back pain and is very comfortable.
“It’s helped my sore back massively”
Discount voucher not applied and expected items were not delivered.
“I was supposed to have 25% off with my carers voucher which has not been applied”
Reviewer finds the pillow brilliant and considers it a very good bargain.
“This pillow is brilliant!”
Reviewer feels completely ripped off and dissatisfied.
“I feel completely ripped off”
Website is easy to follow and customer reviews were helpful.
“Customer reviews were helpful”
Efficient delivery and collection; new Simba mattress is very comfortable.
“Very efficient delivery and collection of old mattress.”
Reviewer is delighted with product, delivery speed, and duvet quality.
“Delighted with the Product-Speed of delivery-Quality of the duvet. Thank you.”
Pillow is comfy but slightly overpriced and can be flattened by removing foam.
“Slightly over priced for what it is though.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Simba Sleep designs and sells mattresses, pillows, duvets, and bedding accessories. The brand offers hybrid mattresses that pair foam comfort layers with supportive cores. It sells mainly online and through retail partners. The website shares detailed specs and sleep guidance to help shoppers compare options.