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We Collect & Analyse Reviews

Simba Sleep
Experiences & Reviews

Simba Sleep is a consumer sleep products brand selling mattresses, pillows and bedding primarily through direct channels. The company is widely searched by shoppers comparing hybrid mattresses and sleep accessories. Consumers looking for reviews on Simba Sleep typically check delivery, product comfort and post-sale support.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 86%
Latest Review 12d
Overall Rating
4.2

Our Analysis

🎯

Service quality

Delivery and in-person teams are frequently praised for speed and courtesy; a few reviews report faults, returns or uplift delays.

Share
18%
Strong
💰

Value for money

Opinions split: several reviewers call pillows or mattresses good value, while others say prices are high or discounts were not applied.

Share
10%
Weak
⚡

User experience

Limited mentions: site navigation, clear instructions and unpacking tips receive positive notes, but sample size for this theme is small.

Share
6%
Mixed
🔧

Product quality

Most reviewers describe mattresses and pillows as comfortable and supportive; a small number report defective items or fit issues.

Share
24%
Strong
📞

Communication

Personal contacts are described as polite and helpful, yet automated support and slow responses are criticised in several reviews.

Share
10%
Mixed
⭐

Overall experience

Majority of reviewers report positive overall experiences citing comfort and smooth delivery; a minority report service or value problems.

Share
32%
Strong

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

J
Justin Philpott
trustpilot.com Sep 30, 2025

The pillows are amazing

The pillows are amazing, so comfortab...

S
Sharon Phillips
trustpilot.com Sep 30, 2025

Thank You Simba Sleep

My contact at Simba Sleep, Petra, was very po...

C
Carol
trustpilot.com Sep 30, 2025

Great nights sleep

Ordered two pillows which arrived in their own carry bags. Have been using them ever since and find them very comfortable. They come with extra sponge...

g
gary duffin
trustpilot.com Sep 30, 2025

Great mattress supports in all the…

Great mattress supports...

j
jill kendall
trustpilot.com Sep 30, 2025

Excellent

Excellent! Really pleased with...

T
Tom Shearman
trustpilot.com Sep 30, 2025

Really helpful customer service…

Really helpful custom...

R
Rosemary R
trustpilot.com Sep 30, 2025

We delivery of the mattress went…

We delivery of the mattress went smoothly. The team were helpful and courteous. The mattress...

M
Mardy Lines
trustpilot.com Sep 30, 2025

Your bot was not helpful and a lot of…

Your bot was not helpful and...

M
Michael Baguley
trustpilot.com Sep 30, 2025

An honest reveiw of simba hybrid luxe

After conducting several weeks of research, my partner and I decided to purchase the Simba Hybrid Luxe in king size. We had been using a lower-end mat...

A
Alison
trustpilot.com Sep 30, 2025

Awful experience so far

Awful experience so far. We were sent a faulty mattress topper that was totally unusable, it wouldn’...

M
Marie Clinton
trustpilot.com Sep 30, 2025

Excellent service and the mattress is…

Excellent service and...

M
Mrs Holm
trustpilot.com Sep 30, 2025

Simba Mattress

Simba Mattress - Hybrid Only two nights on mattress but all good so f...

K
Kristina
trustpilot.com Sep 30, 2025

A great investment!

Super fast delivery, item well packaged, clear instructions and an extremely comfy mattress (hybrid) and pillows. It’s helped my sore back massively a...

D
Daniel
trustpilot.com Sep 30, 2025

Recent delivery

Hi I recently received my simba mattress but I have a few issues I was supposed to have 25% off with my carers voucher which has not been applied I ha...

M
Michał Rusin
trustpilot.com Sep 30, 2025

This pillow is brilliant

This pillow is brillia...

M
Mark Riley
trustpilot.com Sep 30, 2025

I feel completely ripped off

...

P
Paul Gee
trustpilot.com Sep 30, 2025

Loads of information

Loads of information Customer review...

G
Graham Toon
trustpilot.com Sep 30, 2025

Great mattress and great service

Very efficient delivery and collection of old mattress. New S...

M
Mrs Glenys Jenkinson
trustpilot.com Sep 30, 2025

Delighted with the Product-Speed of…

Delighted with the Product-Speed of de...

S
Shelley
trustpilot.com Sep 30, 2025

comfy pillow

It is a comfy pillow. Slightly over priced for what it is though....

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Conclusion

Reviews show consistent praise for product comfort and for delivery teams, with many customers reporting improved sleep and easy unpacking. Pillows and bedding receive frequent positive mentions, though a minority of reviewers report defective items or delayed collections. Several reviewers raised clear concerns about pricing and discount application, and some reported poor automated support or slow responses. Consumers should confirm discounts and included items before purchase, inspect deliveries on arrival, and keep documentation for returns or uplift requests.