Many reviews mention orders being cancelled without explanation and accounts being suspended, which stops customers from buying. Several customers also report prepaid import taxes being kept and surprise international return fees that cut into refunds. Other reviewers describe quick international delivery and authentic designer items. Overall, reviews split between strong praise for shipping and selection and sharp criticism of fulfilment and customer support.
Examples from available reviews (May 2017 – Mar 2026).
Orders cancelled and account banned without reason.
“Dont waste your time trying to buy from this store, they cancel your orders and banned your account without a reason”
Received a used, hair-covered sweater and had to dry clean at own cost.
“it was covered in blonde hair and the sweater had several strands of blonde hair on the item.”
Bought discounted authentic designer bag; fast shipping and pre-collected duties.
“Found a designer bag with steep discount on Shopbop.”
Three-day delivery to Ireland and delighted with garment and price.
“it arrived in Ireland on Friday - a three day turn around for delivery.”
Complaints often mention sudden order cancellations, account deactivations, and the company declining to process or look into claims. Reviewers also describe receiving the wrong item, getting an empty package, being billed twice, and being refused exchanges or refunds for defective goods. A smaller group of reviews mentions apologetic support and issues that were resolved.
Several reviewers say prepaid taxes were not returned and that refunds came back short by large, unexplained amounts after returns. International return costs come up repeatedly, including a flat USD35 fee and unexpected deductions such as a $40 charge. Positive notes point to authentic designer items at discounted prices and good value on some orders.
Some customers describe a tidy site, an easy checkout, and expedited shipping choices. Others report account bans and cancelled orders that block purchases and make support hard to reach. Both types of experiences show up repeatedly in the reviews.
Some reviews say items arrived used, stained, or not matching authenticity expectations for the brand. Other reviewers report receiving authentic designer goods in the right size and condition. Quality problems often led to refund or exchange requests.
Customers mention automated or copy-and-paste replies, long waits, and cases where support never followed up. Several accounts say delivery issues were not investigated when the account email did not match. A minority of reviewers praise clear shipping updates and quick confirmations.
Reviews are sharply split: some shoppers praise fast international delivery and authentic finds, while others focus on unresolved refunds, account suspensions, and weak service. Complaints about service and refunds appear more often than praise for support. Many shoppers balance the fast shipping and selection against concerns about returns and account restrictions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (16) · Reviews (1) · Quotes shortened · As of: March 2026
Claimed proof of delivery was incorrect photo; order never arrived.
“Then attached a photo of a house that does not belong to me as the proof of delivery”
Asked about shipping date; order was shipped the same day.
“Update. Order was shipped today”
Gold member experienced repeated shipping errors and unhelpful service.
“they sent me the wrong items twice (the received items did not match the order).”
Account disabled after first order; considers the site a scam.
“they disabled my account. Scam site”
Refused export documents for return; lost over a thousand dollars.
“they refuse to provide the right export documents”
Orders cancelled and account banned without reason.
“Dont waste your time trying to buy from this store, they cancel your orders and banned your account without a reason”
Advertises free returns but will not refund duties for Canadian customers.
“they advertise free returns but do not refund duties and will not provide the documents needed to get them back.”
Received a used, hair-covered sweater and had to dry clean at own cost.
“it was covered in blonde hair and the sweater had several strands of blonde hair on the item.”
Platinum account disabled over reselling suspicion without justification.
“suspending or disabling a Platinum / VIP account that has reached the highest tier”
Accuses company of keeping prepaid import taxes on returns for Canadians.
“Shopbop just find a way to make extra money and tell you is free shipping free return to Canada, but steal import tax”
Claims Shopbop pocketed prepaid GST and gave copy-paste responses.
“they are trying to pocket my prepaid GST.”
Order cancelled and account blocked without clear explanation; upset.
“Your order has been cancelled and your account disabled.”
Double charged for item and customer service failed to resolve dispute.
“I was double charged for an item”
Defective jeans returned but initially charged a $40 return fee wrongly.
“when I got the refund confirmation email I had been deducted $40.”
Claims large unexplained shortfall in refund due to import duties.
“How can there be a $1200 DIFFERENCE between what was charged & what is refunded.”
Order not shipped after a week and customer service gave generic replies.
“it still hasn’t shipped.”
Hidden returns cost unexpectedly high; customer service unhelpful.
“it would cost $40 to send back a simple top”
Address change delays caused late delivery and extra customer cost.
“they somehow changed it without the apartment number”
Received used-looking sweatshirt but customer service apologised and helped.
“It had dust and ink stains all over it”
Received empty box and company refused refund or replacement.
“I received an empty box with only packing paper inside.”
Customer service was rude and refused a refund for damaged parcel.
“Shopbop experience very rude.”
Received wrong item and customer service mishandled return and refund.
“I received a black Norma Kamali dress instead of a Hill House barn jacket.”
Fast UK delivery and perfect dress but unexpected higher charges.
“it was shown as $555 and I was charged £555”
Bought discounted authentic designer bag; fast shipping and pre-collected duties.
“Found a designer bag with steep discount on Shopbop.”
Fast delivery and accurate item description; received store credit.
“Super fast shipping, item as described, and only place that I can find sought after designer clothing.”
Order marked delivered but not received and service refused investigation.
“they said they could not even research this because my email didnt match my account email”
Account disabled and orders cancelled without reason; poor customer service.
“they will cancel it and disable your account for no reason”
Order cancelled immediately without explanation.
“Order a pair and instant cancel.”
Order was cancelled without any explanation by Shopbop.
“they cancel it without any explanation.”
Fast US to Singapore shipping with well-packed, correct item.
“Shipping is very fast considering it’s from the US to SG.”
Received wrong item and did not receive refund.
“they send me the wrong item and even didnt get my refund.”
Account banned and no follow-up or replies from support.
“shopbop banned me from their site for no reason”
Three-day delivery to Ireland and delighted with garment and price.
“it arrived in Ireland on Friday - a three day turn around for delivery.”
Received wrong colour and discovered cheaper price on Amazon.
“they sent me the wrong color.”
Refused exchange for different colour despite same item availability.
“Wont exchange my item for a different size bc the color that i ordered is no longer available.”
Believes received item is not an authentic Farm Rio original.
“THIS IS NOT A FARM RIO ORIGINAL.”
Received an item far below expected value and believes site fake.
“We ordered a bike toy for Rs.900 and received something else which will be worth Rs.100”
Received authentic Loeffler Randall shoes in correct size and timeframe.
“Definitely authentic, as I have a pair in a different colour already so could compare.”
Vans shoes fell apart after two months and service refused help.
“They won’t do anything and won’t stand behind the purchase.”
Refused refund or exchange for defective item after few months' wear.
“would not refund or exchange a clearly defective item saying it was 'normal wear and tear”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Shopbop is an online store focused on women’s fashion, selling clothing, shoes, bags, and accessories. It carries both designer and contemporary brands and includes size and care information on product pages. The site uses online checkout, customer accounts, and a returns portal. Shopbop ships internationally and advertises expedited domestic options such as two-day delivery in some markets. Amazon owns Shopbop, and the site includes common retail features like sale sections and promotional discounts.