Reviews Analysed
21
We Collect & Analyse Reviews
Shopbop
Experiences & Reviews
Shopbop is an online fashion retailer that sells designer clothing, shoes and accessories through a global e-commerce site. The platform offers product listings across established and emerging designers, online checkout and international shipping options. Customers researching Shopbop reviews commonly look for information on delivery, returns, product authenticity and customer support.
Overview & Key Metrics
Positive Sentiment
33%
Latest Review
18d
Overall Rating
2.3
Our Analysis
🎯
Service quality
Some reviewers report very fast international shipping and helpful order handling, while many others describe cancelled orders, non-delivery and poor returns or refund handling.
Share
Mixed
22%
💰
Value for money
Several shoppers highlight good discounts or clearance buys, but others report unexpected currency conversions, import fees, price discrepancies and unresolved refund disputes.
Share
Weak
13%
⚡
User experience
A small number of reviewers praise a clear website layout, easy navigation and prompt chat support; overall evidence is limited to a few positive mentions.
Share
Mixed
3%
🔧
Product quality
Many customers received authentic, well-described designer items and correct orders, while a sizeable group reports wrong items, damaged goods, poor durability or authenticity concerns.
Share
Mixed
20%
📞
Communication
Numerous reviews describe unresponsive or unhelpful customer service, account restrictions and lack of follow-up; a minority mention friendly, available chat support.
Share
Weak
14%
⭐
Overall experience
Overall impressions are divided: some customers report smooth, quick purchases and authentic items; many others detail cancellations, non-delivery, refund denials and poor recovery.
Share
Weak
28%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (September 2022 – September 2025).
Great Overall Shopping Experience
"Shipping is very fast considering it’s from the US to SG. Item is correctly shipped and is well packed. Was quite concerned over the bad reviews on Tr..."
Tasya Lu Marcela
Trustpilot
Sep 30, 2025
Featured for: fast shipping, positive outcome
Wrong item sent, poor communication
"I received a black Norma Kamali dress instead of a Hill House barn jacket. I immediately called customer service and they told directed me to return t..."
Brittnie Hoffman
Trustpilot
Sep 30, 2025
Featured for: wrong item, refund dispute
Ordered a Farm Rio blouse
"Ordered a Farm Rio blouse. I'm a 71 year old who appreciates fashion.........but absolutely HATES..."
Ellen J. Creese
Trustpilot
Sep 30, 2025
Featured for: authenticity concern, product complaint
i have been shopping on shop bop for 20…
"i have been shopping on shop bop for 20 years! My last order was never delivered to me even though their tracking says it was. it was difficult to fin..."
andrea mazzola
Trustpilot
Sep 30, 2025
Featured for: non-delivery, account email dispute
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
L
Lady
trustpilot.com
Sep 30, 2025
Shopbop experience very rude
Shopbop experience very rude. Insulin unprofessional Made Antisemitic comment When I called to report damaged parce...
B
Brittnie Hoffman
trustpilot.com
Sep 30, 2025
Wrong item sent, poor communication
I received a black Norma Kamali dress instead of a Hill House barn jacket. I immediately called customer service and they told directed me to return t...
J
Julie
trustpilot.com
Sep 30, 2025
Superfast delivery to UK and perfect dress.
I ordered from Shop bop for the first time last weekend and then read all the negative trust pilot reviews and was very worried! However, my concerns...
K
Karen C
trustpilot.com
Sep 30, 2025
designer bag with steep discount
Found a designer bag with steep discount on Shopbop. I placed the order without hesitation knowing it’s owned by Amazon. Then I came here to see the h...
J
Jackie
trustpilot.com
Sep 30, 2025
It's me again
It's me again. I ordered the matching $540 Silvia Tcherassi skirt to go with my top. This is the clearance price. The skirt is very hard to find and i...
a
andrea mazzola
trustpilot.com
Sep 30, 2025
i have been shopping on shop bop for 20…
i have been shopping on shop bop for 20 years! My last order was never delivered to me even though their tracking says it was. it was difficult to fin...
H
Hadeel
trustpilot.com
Sep 30, 2025
The WORST company
If there is a review below zero i would definitely use it here they are the WORST company I don’t know how they are owned by Amazon they are very unpr...
R
RICCARDO BAZZANI
trustpilot.com
Sep 30, 2025
worst experience ever
worst experience ever. Orde...
R
Riccardo Bazzani
trustpilot.com
Sep 30, 2025
worst ever experience
worst ever experience, you order a pair a...
T
Tasya Lu Marcela
trustpilot.com
Sep 30, 2025
Great Overall Shopping Experience
Shipping is very fast considering it’s from the US to SG. Item is correctly shipped and is well packed. Was quite concerned over the bad reviews on Tr...
m
m
trustpilot.com
Sep 30, 2025
never! trust them
never!! the are fake. they send me the wrong ite...
A
Anonymous
trustpilot.com
Sep 30, 2025
Will tell you to shop you elsewhere and ghost you with no explanation apparently
Ever since I left my first review here about how shopbop banned me from their site for no reason and told me to shop elsewhere over call, I received a...
M
Mary King
trustpilot.com
Sep 30, 2025
Impressed!
I purchased item that I really wanted, (with some reluctance due to the negative reviews on Trust Pilot) I ordered the item on Tuesday and it arrived...
S
Sandra Rodriguez
trustpilot.com
Sep 30, 2025
I recently got the Madewell Transport…
I recently got the Madewell Transport tote. The size is nice, I'm able to carry everything I need easily, including food and water. It's much bigger t...
A
Angela Carroll
trustpilot.com
Sep 30, 2025
Wont exchange my item for a different color…
Wont exchange my item for a different size bc the color that i ordered is no longer av...
E
Ellen J. Creese
trustpilot.com
Sep 30, 2025
Ordered a Farm Rio blouse
Ordered a Farm Rio blouse. I'm a 71 year old who appreciates fashion.........but absolutely HATES...
s
sumi b
trustpilot.com
Sep 30, 2025
Completely fake website
Completely fake website, do not trust this site. Do not waste your money trusting something useless site like th...
E
EHS
trustpilot.com
Sep 30, 2025
positive experience, will shop again!
Received the pair of Loeffler Randall shoes I ordered in the right size, within the delivery timeframe. Definitely authentic, as I have...
C
Candace McNamara
trustpilot.com
Sep 30, 2025
I bought a pair of vans 2 months ago…
I bought a pair of vans 2 months ago and they have already fallen apart, I wear them like normal nothi...
A
Amy H
trustpilot.com
Sep 30, 2025
don't waste your money
would not refund or exchange a clearly defective item saying it was 'normal wear and tear' after we...
Conclusion
Reviews show a clear split in customer experience. Several shoppers describe fast international delivery, accurate orders and good value on discounted designer items. However, a substantial number of reviews report order cancellations, wrong or damaged items, refund disputes, poor responses from customer service and some authenticity concerns. If you consider buying, keep order confirmations and receipts, check displayed currency and import charges, and use a payment method with buyer protections to help with potential refund or delivery issues.