Many reviews mention orders being cancelled without explanation and accounts being suspended, which stops customers from buying. Several customers also report prepaid import taxes being kept and surprise international return fees that cut into refunds. Other reviewers describe quick international delivery and authentic designer items. Overall, reviews split between strong praise for shipping and selection and sharp criticism of fulfilment and customer support.
Examples from available reviews (May 2017 – Mar 2026).
Orders cancelled and account banned without reason.
“Dont waste your time trying to buy from this store, they cancel your orders and banned your account without a reason”
Received a used, hair-covered sweater and had to dry clean at own cost.
“it was covered in blonde hair and the sweater had several strands of blonde hair on the item.”
Bought discounted authentic designer bag; fast shipping and pre-collected duties.
“Found a designer bag with steep discount on Shopbop.”
Three-day delivery to Ireland and delighted with garment and price.
“it arrived in Ireland on Friday - a three day turn around for delivery.”
Complaints often mention sudden order cancellations, account deactivations, and the company declining to process or look into claims. Reviewers also describe receiving the wrong item, getting an empty package, being billed twice, and being refused exchanges or refunds for defective goods. A smaller group of reviews mentions apologetic support and issues that were resolved.
Several reviewers say prepaid taxes were not returned and that refunds came back short by large, unexplained amounts after returns. International return costs come up repeatedly, including a flat USD35 fee and unexpected deductions such as a $40 charge. Positive notes point to authentic designer items at discounted prices and good value on some orders.
Some customers describe a tidy site, an easy checkout, and expedited shipping choices. Others report account bans and cancelled orders that block purchases and make support hard to reach. Both types of experiences show up repeatedly in the reviews.
Some reviews say items arrived used, stained, or not matching authenticity expectations for the brand. Other reviewers report receiving authentic designer goods in the right size and condition. Quality problems often led to refund or exchange requests.
Customers mention automated or copy-and-paste replies, long waits, and cases where support never followed up. Several accounts say delivery issues were not investigated when the account email did not match. A minority of reviewers praise clear shipping updates and quick confirmations.
Reviews are sharply split: some shoppers praise fast international delivery and authentic finds, while others focus on unresolved refunds, account suspensions, and weak service. Complaints about service and refunds appear more often than praise for support. Many shoppers balance the fast shipping and selection against concerns about returns and account restrictions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (16) · Reviews (1) · Quotes shortened · As of: March 2026
Reported damaged parcel and experienced rude, unprofessional behaviour.
“Shopbop experience very rude.”
Item sized much smaller than expected and returns cost excessive.
“waaaay smaller than a small size”
Order cancelled and account terminated with no clear explanation given.
“I was told that they cannot say why and, over call was told "you'll have to shop elsewhere.”
Advertised quick delivery not fulfilled and lacking status updates.
“promote quick delivery dates that Shopbop never fulfills.”
Important order cancelled and account disabled without explanation.
“They canceled a very important order and disabled my account.”
Order and account cancelled, suspect issues with shipping to Canada.
“Cancelled my order and account. No explanation other than...we reserve the right.”
Account blocked and orders cancelled; doubts about legitimacy.
“Is this even a legit shopping platform ?”
Order cancelled without notice, refund delayed and poor communication.
“my refund has not been processed”
Multiple accounts banned and orders cancelled without reasons or explanations.
“he was permanently banned from the system and Shopbop would no longer serve him.”
Repeated order cancellations and account deactivations with unhelpful copy‑paste support.
“my order was cancelled and my account was disabled.”
Shopbop charged duties and did not refund taxes on returns.
“they don’t refund the taxes.”
I recently had an amazing experience shopping at Shopbop for some designer clothing, shoes, and accessories. The website is well-organized and easy to navigate with a vast range of products from established as well as emerging designers. I was quite impressed by the quality of clothes and level of attention given to detail in each piece.
One aspect that stood out for me was their FREE Two-Day Shipping offer, which saved me some extra bucks while also getting my order delivered quickly. Moreover, if you are not satisfied with your purchase, FREE Returns offered will provide you hassle-free returns.
Shopbop has a fantastic customer service staff available 24/7 on chat support who were extremely friendly in answering all my queries about sizing and delivery status promptly.
Overall, I highly recommend Shopbop to anyone looking for trendy outfits or statement pieces that they won't find anywhere else!
International returns cost a high flat USD35 fee, discouraging returns.
“International return is flat rate fixed at USD35.”
Shopbop continued emailing after account closure and wouldn't unsubscribe them.
“So now Shopbop is spamming me.”
Parcel arrived on time and reviewer is enjoying the item.
“am loving the scandals”
Great selection, fast shipping to the UK and excellent service.
“delighted by the super fast shipping to the uk.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Shopbop is an online store focused on women’s fashion, selling clothing, shoes, bags, and accessories. It carries both designer and contemporary brands and includes size and care information on product pages. The site uses online checkout, customer accounts, and a returns portal. Shopbop ships internationally and advertises expedited domestic options such as two-day delivery in some markets. Amazon owns Shopbop, and the site includes common retail features like sale sections and promotional discounts.