Reviews show a clear split in customer experience. Several shoppers describe fast international delivery, accurate orders and good value on discounted designer items. However, a substantial number of reviews report order cancellations, wrong or damaged items, refund disputes, poor responses from customer service and some authenticity concerns. If you consider buying, keep order confirmations and receipts, check displayed currency and import charges, and use a payment method with buyer protections to help with potential refund or delivery issues.
Examples from available reviews (May 2017 – Feb 2026).
Fast US to Singapore shipping with well-packed, correct item.
“Shipping is very fast considering it’s from the US to SG.”
Received wrong item and customer service mishandled return and refund.
“I received a black Norma Kamali dress instead of a Hill House barn jacket.”
Believes received item is not an authentic Farm Rio original.
“THIS IS NOT A FARM RIO ORIGINAL.”
Order marked delivered but not received and service refused investigation.
“they said they could not even research this because my email didnt match my account email”
Some reviewers report very fast international shipping and helpful order handling, while many others describe cancelled orders, non-delivery and poor returns or refund handling.
Several shoppers highlight good discounts or clearance buys, but others report unexpected currency conversions, import fees, price discrepancies and unresolved refund disputes.
A small number of reviewers praise a clear website layout, easy navigation and prompt chat support; overall evidence is limited to a few positive mentions.
Many customers received authentic, well-described designer items and correct orders, while a sizeable group reports wrong items, damaged goods, poor durability or authenticity concerns.
Numerous reviews describe unresponsive or unhelpful customer service, account restrictions and lack of follow-up; a minority mention friendly, available chat support.
Overall impressions are divided: some customers report smooth, quick purchases and authentic items; many others detail cancellations, non-delivery, refund denials and poor recovery.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (16) · Reviews (1) · Quotes shortened · As of: February 2026
Reported damaged parcel and experienced rude, unprofessional behaviour.
“Shopbop experience very rude.”
Item sized much smaller than expected and returns cost excessive.
“waaaay smaller than a small size”
Order cancelled and account terminated with no clear explanation given.
“I was told that they cannot say why and, over call was told "you'll have to shop elsewhere.”
Advertised quick delivery not fulfilled and lacking status updates.
“promote quick delivery dates that Shopbop never fulfills.”
Important order cancelled and account disabled without explanation.
“They canceled a very important order and disabled my account.”
Order and account cancelled, suspect issues with shipping to Canada.
“Cancelled my order and account. No explanation other than...we reserve the right.”
Account blocked and orders cancelled; doubts about legitimacy.
“Is this even a legit shopping platform ?”
Order cancelled without notice, refund delayed and poor communication.
“my refund has not been processed”
Multiple accounts banned and orders cancelled without reasons or explanations.
“he was permanently banned from the system and Shopbop would no longer serve him.”
Repeated order cancellations and account deactivations with unhelpful copy‑paste support.
“my order was cancelled and my account was disabled.”
Shopbop charged duties and did not refund taxes on returns.
“they don’t refund the taxes.”
I recently had an amazing experience shopping at Shopbop for some designer clothing, shoes, and accessories. The website is well-organized and easy to navigate with a vast range of products from established as well as emerging designers. I was quite impressed by the quality of clothes and level of attention given to detail in each piece.
One aspect that stood out for me was their FREE Two-Day Shipping offer, which saved me some extra bucks while also getting my order delivered quickly. Moreover, if you are not satisfied with your purchase, FREE Returns offered will provide you hassle-free returns.
Shopbop has a fantastic customer service staff available 24/7 on chat support who were extremely friendly in answering all my queries about sizing and delivery status promptly.
Overall, I highly recommend Shopbop to anyone looking for trendy outfits or statement pieces that they won't find anywhere else!
International returns cost a high flat USD35 fee, discouraging returns.
“International return is flat rate fixed at USD35.”
Shopbop continued emailing after account closure and wouldn't unsubscribe them.
“So now Shopbop is spamming me.”
Parcel arrived on time and reviewer is enjoying the item.
“am loving the scandals”
Great selection, fast shipping to the UK and excellent service.
“delighted by the super fast shipping to the uk.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Shopbop is an online fashion retailer that sells designer clothing, shoes and accessories through a global e-commerce site. The platform offers product listings across established and emerging designers, online checkout and international shipping options. Customers researching Shopbop reviews commonly look for information on delivery, returns, product authenticity and customer support.