Reviews Analysed
20
We Collect & Analyse Reviews
Shoeaholics
Experiences & Reviews
Shoeaholics is an online footwear and accessories retailer that offers branded and fashion shoes, boots and bags at reduced prices via its website. Consumers searching reviews will commonly look for delivery performance, product condition on arrival, pricing and the retailer's after‑sales handling of missing or incorrect items. Reviews often reference courier delivery, packaging and refunds, so verifying delivery tracking and return policies before purchase is advisable.
Overview & Key Metrics
Positive Sentiment
65%
Latest Review
18d
Overall Rating
3.6
Our Analysis
🎯
Service quality
Many customers report prompt delivery and straightforward ordering, while a notable group describe non‑dispatch, missing parcels and delayed fulfilment.
Share
Mixed
23%
💰
Value for money
Numerous reviewers cite clear savings, discounts and good prices; buyers frequently note they received branded items for substantially less.
Share
Strong
11%
⚡
User experience
Customers commonly praise easy ordering, accurate product images and neat packaging; a few describe frustrating order processes or delays.
Share
Strong
7%
🔧
Product quality
Most buyers say items matched photos, arrived in good condition and were well packaged; some report scuffing, narrow fit or wrong items sent.
Share
Strong
20%
📞
Communication
Several reviews describe slow, evasive or unhelpful customer service, with repeated unanswered emails and disputes over refunds or missing items.
Share
Weak
10%
⭐
Overall experience
A majority describe positive purchases and timely delivery; a substantial minority report serious issues with orders, missing items and unresolved complaints.
Share
Mixed
29%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Carvela boots
"Purchased a pair of Carvela boots a few days ago and they arrived today. I bought them for way less than the full retail price and they exceeded my ex..."
Kitty
Trustpilot
Sep 30, 2025
Featured for: Positive: delivery, packaging, price
Do not order from here
"One star is too much. Worst service I have ever received. I placed my order two weeks ago today, it has still not been dispatched. I have over 15 emai..."
Jade Boden
Trustpilot
Sep 30, 2025
Featured for: Complaint: non-dispatch, evasive replies
Missing order-refund refused.
"I ordered a bag, card holder & trainers. The parcel was delivered today without the trainers. Customer Service have told me that they have checked the..."
Mrs Judith Byrne
Trustpilot
Sep 30, 2025
Featured for: Missing item, refund refused complaint
Vegan Trainers
"Just the type of trainers I was looking for. The Vegan trainers are good but..."
Kimberley Williams
Trustpilot
Sep 30, 2025
Featured for: Product durability note: scuffs easily
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
C
Clare Phillips
trustpilot.com
Sep 30, 2025
Quality goods
Easy ordering. Delivered on...
K
Kimberley Williams
trustpilot.com
Sep 30, 2025
Vegan Trainers
Just the type of trainers I was looking for. The Vegan trainers are good but...
A
Alison Spowart
trustpilot.com
Sep 30, 2025
Saved £126, very happy!
Was a little skeptical about ordering after reading the negative reviews but happy to say I cannot fault them. Placed my order on Saturday the 20th &...
J
Jade Boden
trustpilot.com
Sep 30, 2025
Do not order from here
One star is too much. Worst service I have ever received. I placed my order two weeks ago today, it has still not been dispatched. I have over 15 emai...
D
Diane Baker
trustpilot.com
Sep 30, 2025
Lovely shoes at a great price
...
D
Donna
trustpilot.com
Sep 30, 2025
Excellent products for excellent…
Excellent products for excellen...
P
Pauline Howard
trustpilot.com
Sep 30, 2025
It was a previous order.as a result I…
It was a previous order.as a result I do not order as often with shoeaholics.As you were not interested 😒...
J
Jo
trustpilot.com
Sep 30, 2025
Great boots
Great boots. Great price. Arrived within all...
K
Kitty
trustpilot.com
Sep 30, 2025
Carvela boots
Purchased a pair of Carvela boots a few days ago and they arrived today. I bought them for way less than the full retail price and they exceeded my ex...
S
Steph
trustpilot.com
Sep 30, 2025
Great product and ordered was delivered…
Great product and ordered was delivered promptly. Only fault I can find is the sho...
J
Janice Maxwell
trustpilot.com
Sep 30, 2025
Do Not Purchase From Shoeaholics
If there were stars with a minus on them I would click on the lowest rating. Since 14 August I have been attempting to resolve an issue of a non deliv...
F
Fiona
trustpilot.com
Sep 30, 2025
Excellent
Excellent prices, excellent...
R
RiRi
trustpilot.com
Sep 30, 2025
I must have got lucky judging by these…
I must have got lucky judging by these terrifying reviews. Just received my trainers 2 days after purchase. Exactly as...
E
Ennesia Rogers
trustpilot.com
Sep 30, 2025
Do not order from Shoeaholics
Even one star is to much. I ordered a pair of trainers in May . I got a message from Evri saying they had been delivered and signed for at 10.30 at ni...
G
GeminiGem
trustpilot.com
Sep 30, 2025
Quick delivery as always.
...
I
Ind
trustpilot.com
Sep 30, 2025
Great shoes
Fantastic sandals. Great p...
S
Sue
trustpilot.com
Sep 30, 2025
Missing item and customer service is…
Missing item and customer service is slow not reliable and definitely not kn...
S
Suzanne
trustpilot.com
Sep 30, 2025
Incorrect size sent
Incorrect size sent, paid delivery and now they want photographic proof that they are the...
D
Debbie Oleary
trustpilot.com
Sep 30, 2025
Perfect order
Perfect order. On time product pa...
M
Mrs Judith Byrne
trustpilot.com
Sep 30, 2025
Missing order-refund refused.
I ordered a bag, card holder & trainers. The parcel was delivered today without the trainers. Customer Service have told me that they have checked the...
Conclusion
Reviews for Shoeaholics show a clear split: many customers receive correctly described, well packaged items at discounted prices with prompt delivery, while a noticeable subset experience fulfilment or after‑sales problems such as non‑dispatch, missing items or slow communication. If price and quick delivery are your priorities, several reviews support positive outcomes; if reliable after‑sales service matters, recent complaints suggest you should be cautious. When ordering, keep evidence such as photos and tracking details, and check the retailer’s published returns and refund procedure. Comparing seller policies and using tracked delivery can help reduce risk before purchase.