Reviews for Shoeaholics show a clear split: many customers receive correctly described, well packaged items at discounted prices with prompt delivery, while a noticeable subset experience fulfilment or after‑sales problems such as non‑dispatch, missing items or slow communication. If price and quick delivery are your priorities, several reviews support positive outcomes; if reliable after‑sales service matters, recent complaints suggest you should be cautious. When ordering, keep evidence such as photos and tracking details, and check the retailer’s published returns and refund procedure. Comparing seller policies and using tracked delivery can help reduce risk before purchase.
Examples from available reviews (Dec 2021 – Feb 2026).
Carvela boots arrived quickly in perfect condition and good value.
“They are in perfect condition”
Order not dispatched and customer service ignored cancellation requests.
“it has still not been dispatched.”
Trainers missing from parcel and company refused refund, accusing the buyer.
“no trainers, no refund!”
Trainers matched the buyer but scuff easily despite reasonable price.
“The Vegan trainers are good but scuff easily.”
Many customers report prompt delivery and straightforward ordering, while a notable group describe non‑dispatch, missing parcels and delayed fulfilment.
Numerous reviewers cite clear savings, discounts and good prices; buyers frequently note they received branded items for substantially less.
Customers commonly praise easy ordering, accurate product images and neat packaging; a few describe frustrating order processes or delays.
Most buyers say items matched photos, arrived in good condition and were well packaged; some report scuffing, narrow fit or wrong items sent.
Several reviews describe slow, evasive or unhelpful customer service, with repeated unanswered emails and disputes over refunds or missing items.
A majority describe positive purchases and timely delivery; a substantial minority report serious issues with orders, missing items and unresolved complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Quotes shortened · As of: February 2026
Great company offering quality items at attractive sale prices.
“my go to place for quality at a great price.”
Great company offering quality items at attractive sale prices.
“my go to place for quality at a great price.”
Great deals, fast delivery and an overall excellent company.
“all excellent, great deals , fast delivery, brilliant company”
Great deals, fast delivery and an overall excellent company.
“all excellent, great deals , fast delivery, brilliant company”
The shoes served as a perfect gift.
“The shoes were a perfect gift”
The shoes served as a perfect gift.
“The shoes were a perfect gift”
Two pairs missing and company refuses refund, denying the shortfall.
“2 pairs of shoes missing from the order”
Two pairs missing and company refuses refund, denying the shortfall.
“2 pairs of shoes missing from the order”
Well packaged delivery; hat and trainers met expectations.
“Fast delivery and sent well packaged.”
Well packaged delivery; hat and trainers met expectations.
“Fast delivery and sent well packaged.”
Order arrived promptly and matched the description, positive overall experience.
“Couldn’t fault them.”
Order arrived promptly and matched the description, positive overall experience.
“Couldn’t fault them.”
Parcel delivered to wrong address and company refused to assist.
“my order was delivered with photo of MATALAN packaging delivered at someone's door entirely different from my door”
Parcel delivered to wrong address and company refused to assist.
“my order was delivered with photo of MATALAN packaging delivered at someone's door entirely different from my door”
Great selection at discounted prices; reviewer will use the company again.
“Great selection at discounted prices”
Great selection at discounted prices; reviewer will use the company again.
“Great selection at discounted prices”
No contact from customer service and the order never arrived.
“Avoid at all costs. Shop elsewhere.”
No contact from customer service and the order never arrived.
“Avoid at all costs. Shop elsewhere.”
Ordering-to-delivery process was hassle-free with great service.
“Hassle free from point of ordering to delivery - great service.”
Ordering-to-delivery process was hassle-free with great service.
“Hassle free from point of ordering to delivery - great service.”
Regular purchases with reliable delivery and consistently the best prices.
“Always have the best price compared to other sites.”
Received well-packaged, timely deliveries and great prices.
“the delivery is always good (well packaged & on time)”
Able to buy items they love at discounted, affordable prices.
“Great! Quality at affordable price”
Able to buy desired items at discounted prices.
“I am able to buy the items I love at a discounted price”
Very happy with purchases, prices, quality and prompt delivery.
“Everything I buy from this site I have been more than happy with!”
Happy with product quality, prices and prompt delivery.
“Everything I buy from this site I have been more than happy with!”
Received excellent service from the company.
“Excellent service”
Reviewer reports excellent service and satisfaction.
“Excellent service”
Enjoyable shopping due to selection, prices and reliable deliveries.
“always prompt reliable deliveries.”
Enjoyable shopping with great selection, prices and reliable delivery.
“Love shopping with Shoeaholics.”
Missing items and poor customer service left reviewer out of pocket.
“NEVER RECEIVED ANY BAGS.”
Customer paid but did not receive goods and lacked refund.
“PAID FOR 2 BAGS 28 DAYS AGO 05/01/2026 AND PAID FOR NEXT DELIVERY, NEVER RECEIVED ANY BAGS.”
The Kurt Geiger bag lock arrived broken.
“The lock on my kurt geiger bag was broken.”
Received a bag with a broken lock.
“The lock on my kurt geiger bag was broken.”
Difficulty returning an item and poor communication about refunds.
“nobody ever came to collect the item.”
Customer struggled to return item and did not receive refund.
“Give me my money to my original payment method.”
Delivery failure blamed on the customer and no refund offered.
“They reduse to help me with a replacement or refund”
Order misdelivered and customer service refused refund or replacement.
“They reduse to help me with a replacement or refund for a £50 pair of shoes which I saved up for and can’t lose the money.”
Returned item received but refund remains unreasonably delayed.
“you received the item back at your warehouse on 22nd December”
Item returned but refund not processed after warehouse receipt.
“you received the item back at your warehouse on 22nd December”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Shoeaholics is an online footwear and accessories retailer that offers branded and fashion shoes, boots and bags at reduced prices via its website. Consumers searching reviews will commonly look for delivery performance, product condition on arrival, pricing and the retailer's after‑sales handling of missing or incorrect items. Reviews often reference courier delivery, packaging and refunds, so verifying delivery tracking and return policies before purchase is advisable.