Shoppers often praise Shoeaholics for low prices, fast delivery, and well-packaged orders. Many mention a good choice of products and items arriving in satisfactory condition. A clear set of complaints focuses on parcels that never arrive, missing items, and refunds that are delayed or refused. Much of the negative feedback points to poor communication about courier tracking and returns.
Examples from available reviews (Dec 2021 – Mar 2026).
Received well-packaged, timely deliveries and great prices.
“the delivery is always good (well packaged & on time)”
Ordering-to-delivery process was hassle-free with great service.
“Hassle free from point of ordering to delivery - great service.”
Customer paid but did not receive goods and lacked refund.
“PAID FOR 2 BAGS 28 DAYS AGO 05/01/2026 AND PAID FOR NEXT DELIVERY, NEVER RECEIVED ANY BAGS.”
Parcel delivered to wrong address and company refused to assist.
“my order was delivered with photo of MATALAN packaging delivered at someone's door entirely different from my door”
Positive reviews describe easy ordering and quick fulfilment, with comments such as “hassle free from point of ordering to delivery” and “Quick delivery as always”. Another group describes orders that fail or get cancelled, missed return collections, and refunds that never get processed. Several reviewers mention long waits for refunds even after the warehouse receives the return, along with unresolved payment problems.
Reviewers repeatedly point to discounted prices and clear savings, with remarks like “saving £126!” and “Always have the best price compared to other sites”. Many say sale pricing and frequent deals are why they keep coming back. Complaints about price are rare in these reviews.
Many customers mention fast delivery, accurate descriptions, and good unboxing moments, including “beautifully packaged” and “Couldn’t fault them”. Several say the items worked well as gifts and that they will shop again. A small number report fit or wear issues, such as shoes running narrow or scuffing easily.
Many reviews praise the condition and brand quality on arrival, using phrases like “Great quality shoes” and “perfect condition”. A separate group reports damaged or used items and faulty parts, including “some looked used” and “The lock on my kurt geiger bag was broken”. These mixed experiences suggest quality checks are inconsistent for some orders.
Complaints focus on weak communication about couriers, tracking, and delivery status, including “they refused to tell me which courier they used”. Multiple reviewers say the company would not take responsibility when parcels appeared as delivered to a different place. Several customers also describe difficulty reaching support and slow or unhelpful replies.
Feedback splits between many happy buyers who praise price, speed, and item condition, and a vocal group reporting non-delivery, missing items, and refunds left unresolved. Positive experiences tend to centre on value and reliability. The most common frustration comes after purchase, especially when sorting delivery problems and refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Quotes shortened · As of: March 2026
Great company offering quality items at attractive sale prices.
“my go to place for quality at a great price.”
Great company offering quality items at attractive sale prices.
“my go to place for quality at a great price.”
Great deals, fast delivery and an overall excellent company.
“all excellent, great deals , fast delivery, brilliant company”
Great deals, fast delivery and an overall excellent company.
“all excellent, great deals , fast delivery, brilliant company”
The shoes served as a perfect gift.
“The shoes were a perfect gift”
The shoes served as a perfect gift.
“The shoes were a perfect gift”
Two pairs missing and company refuses refund, denying the shortfall.
“2 pairs of shoes missing from the order”
Two pairs missing and company refuses refund, denying the shortfall.
“2 pairs of shoes missing from the order”
Well packaged delivery; hat and trainers met expectations.
“Fast delivery and sent well packaged.”
Well packaged delivery; hat and trainers met expectations.
“Fast delivery and sent well packaged.”
Order arrived promptly and matched the description, positive overall experience.
“Couldn’t fault them.”
Order arrived promptly and matched the description, positive overall experience.
“Couldn’t fault them.”
Parcel delivered to wrong address and company refused to assist.
“my order was delivered with photo of MATALAN packaging delivered at someone's door entirely different from my door”
Parcel delivered to wrong address and company refused to assist.
“my order was delivered with photo of MATALAN packaging delivered at someone's door entirely different from my door”
Great selection at discounted prices; reviewer will use the company again.
“Great selection at discounted prices”
Great selection at discounted prices; reviewer will use the company again.
“Great selection at discounted prices”
No contact from customer service and the order never arrived.
“Avoid at all costs. Shop elsewhere.”
No contact from customer service and the order never arrived.
“Avoid at all costs. Shop elsewhere.”
Ordering-to-delivery process was hassle-free with great service.
“Hassle free from point of ordering to delivery - great service.”
Ordering-to-delivery process was hassle-free with great service.
“Hassle free from point of ordering to delivery - great service.”
Regular purchases with reliable delivery and consistently the best prices.
“Always have the best price compared to other sites.”
Received well-packaged, timely deliveries and great prices.
“the delivery is always good (well packaged & on time)”
Able to buy items they love at discounted, affordable prices.
“Great! Quality at affordable price”
Able to buy desired items at discounted prices.
“I am able to buy the items I love at a discounted price”
Very happy with purchases, prices, quality and prompt delivery.
“Everything I buy from this site I have been more than happy with!”
Happy with product quality, prices and prompt delivery.
“Everything I buy from this site I have been more than happy with!”
Received excellent service from the company.
“Excellent service”
Reviewer reports excellent service and satisfaction.
“Excellent service”
Enjoyable shopping due to selection, prices and reliable deliveries.
“always prompt reliable deliveries.”
Enjoyable shopping with great selection, prices and reliable delivery.
“Love shopping with Shoeaholics.”
Missing items and poor customer service left reviewer out of pocket.
“NEVER RECEIVED ANY BAGS.”
Customer paid but did not receive goods and lacked refund.
“PAID FOR 2 BAGS 28 DAYS AGO 05/01/2026 AND PAID FOR NEXT DELIVERY, NEVER RECEIVED ANY BAGS.”
The Kurt Geiger bag lock arrived broken.
“The lock on my kurt geiger bag was broken.”
Received a bag with a broken lock.
“The lock on my kurt geiger bag was broken.”
Difficulty returning an item and poor communication about refunds.
“nobody ever came to collect the item.”
Customer struggled to return item and did not receive refund.
“Give me my money to my original payment method.”
Delivery failure blamed on the customer and no refund offered.
“They reduse to help me with a replacement or refund”
Order misdelivered and customer service refused refund or replacement.
“They reduse to help me with a replacement or refund for a £50 pair of shoes which I saved up for and can’t lose the money.”
Returned item received but refund remains unreasonably delayed.
“you received the item back at your warehouse on 22nd December”
Item returned but refund not processed after warehouse receipt.
“you received the item back at your warehouse on 22nd December”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Shoeaholics is an online retailer selling footwear and accessories, including branded and high-street shoes, trainers, boots, sandals, and bags. Product pages show images, sizes, and descriptions for browsing and purchase. The site accepts major payment methods and offers several delivery options, including next-day services where available. Returns are handled online and processed through a central warehouse. Customers can set up accounts to track orders and manage purchases.